Sports Marketing - Account Manager

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Company: WorkInSports
Location: Dallas, TX
Date Posted: December 24, 2014
Source: WorkInSports.com
About ACTIVE:
 At ACTIVE Network, we are building solutions for all types of activity organizations helping them automate, simplify and grow their businesses. Our cloud technology powers business events and conferences, community programs, parks departments, local attractions, faith-based organizations, sports events, and outdoor activities. We deliver technology that changes the way the world gets active. But ACTIVE is more than a technology company. It’s a company of passionate people that live to be ACTIVE. We are inspired by our customers. We are fueled by challenge. As a member of the ACTIVE team, you must embrace our exciting work-hard, play-hard environment and bring your passion, dedication and creativity each and every day. ACTIVE’s team members are focused on results and committed to excellence. Together, we are making the world a more ACTIVE place. 

The Role:
 The Communities vertical of Active (www.activenetwork.com) focuses on delivering top of the ...
About ACTIVE:
 At ACTIVE Network, we are building solutions for all types of activity organizations helping them automate, simplify and grow their businesses. Our cloud technology powers business events and conferences, community programs, parks departments, local attractions, faith-based organizations, sports events, and outdoor activities. We deliver technology that changes the way the world gets active. But ACTIVE is more than a technology company. It’s a company of passionate people that live to be ACTIVE. We are inspired by our customers. We are fueled by challenge. As a member of the ACTIVE team, you must embrace our exciting work-hard, play-hard environment and bring your passion, dedication and creativity each and every day. ACTIVE’s team members are focused on results and committed to excellence. Together, we are making the world a more ACTIVE place. 

The Role:
 The Communities vertical of Active (www.activenetwork.com) focuses on delivering top of the line software and registration solutions to a variety of markets including summer camps, YMCAs and faith organizations. We are seeking a talented Account Manager to drive revenue through successful management and growth of their assigned book of business. S/he will develop a business consultant relationship with existing clients, identify product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business. Account Managers are expected to drive continued market and competitive learning through research and customer outreach, and report findings to the team at regular intervals to maintain strong and ever-evolving market knowledge among entire team. 

Responsibilities:
 
• Drive revenue through minimizing customer attrition and increasing sales to our base business of A and B accounts. 
• Meet and exceed assigned quota targets 
• Quote and sell software and services to existing customer accounts 
• Manage contract renewal for assigned book of business 
• Manage annual database setup for all databases tied to client accounts 
• Develop and maintain a business consultant relationship with client decision-makers 
• Analyze client business for new opportunities, suggesting relevant products and services, and presenting market-specific content valuable to client growth 
• Build relationships with contacts across the organization to drive retention and mitigate attrition risk, primarily through regular, proactive contact 
• Relay market knowledge and client expertise to influence internal stakeholders with the intent of securing ACTIVE’s position as a leader in the Camps’ software market 
• Improving customer satisfaction and reducing attrition 
• Identify root causes of client ‘pain points’ and issues 
• Liaise between teams to facilitate resolution of technical issues 
• Early identification of at-risk clients and escalate potential risks or challenges to manager 
• Handle messaging and objection handling with clients regarding technical issues Skills & 

Requirements Requirements:
 
• Proven experience and success in external client and/or project management, preferably in a software sales setting 
• Advanced communication (oral and written), objection-handling, and conflict management skills 
• Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint and Word preferred 
• Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences 
• Ability to adapt and respond quickly to change 
• Demonstrated ability to prioritize and multi-task in a deadline-driven environment 
• Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision 
• Resourcefulness 
• Ability to collaborate as a productive and active team member 
• Knowledge of the Youth and Educate market, particularly the Traditional, University and Sports Camp sub-markets Perks & 

Benefits:
 
• Great work environment and awesome co-workers. 
• Competitive compensation + benefits, including medical insurance and 401k with matching. 
• ACTIVEx, our award winning employee participation program, will help you grow personally and professionally. 
• Our ACTIVE Advantage program will help you save on activities, gear and travel. 
• ACTIVE Network is an equal opportunity/affirmative action employer. (Sports Marketing, Sales)
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