Sports Marketing - Customer Service Representative

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Company: WorkInSports
Location: Frostburg, MD
Date Posted: August 22, 2014
Source: WorkInSports.com
Description:
 The Active Network, Inc. provides technology applications and marketing services to community service organizations worldwide and has earned a reputation as a leading online destination for active lifestyles. The company’s application services help organizations reduce the cost and complexity of managing community activities and fundraising events. Its marketing services offer integrated online and field marketing campaigns that help brands develop authentic relationships with active consumers. Its consumer properties offer a comprehensive destination for the active lifestyle. The Active Network, located in Frostburg, Maryland, is currently seeking Customer Service Representatives. 

Position Summary:
 Provide information and referrals via telephone to annuitants, their families and the general public about the retirement programs. Essential Duties and 

Responsibilities:
 
• Respond quickly accurately, and professionally to inbound toll-free calls about Federal retirement programs and benefits. 
• Document designated calls using excel spreadsheet. 
• Forward documents to supervisor for analysis, prior to transmittal to or other agencies. 
• Sending electronic messages via databases and electronic mail. 
• Responsible for remembering passwords to several databases. 
• Maintain quality and production levels of 95%. 
• Complete continuing education programs and training sessions pertaining to RIO policies, procedures, and content. Must maintain a 90% average for all training. Education and 

Experience:
 
• High school diploma or equivalent. Knowledge, Skills and 

Abilities:
 
• Basic knowledge of Microsoft Office Systems preferred. 
• Advanced computer knowledge useful. 
• Excellent written and oral communication skills necessary. 
• Previous knowledge of government contracts preferred. 
• Ability to work independent of supervisor important. 

Physical Demands:
 The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves sitting, walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical call center/office environment. Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply now! Be sure to include salary history in your cover letter. EEO/AAP (Sports Management, Finance, Admin, Sports Media, Graphics, Web, IT)

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