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SSD Cred Site Specialist I - Los Angeles (Epic experience preferred)(230326)

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Company: Kaiser Permanente

Location: Los Angeles, CA

Date Posted: July 3, 2014

Source: Kaiser Permanente

Description

The Credentialed Site Specialist I is the first tier in the job ladder that comprises the primary KP HealthConnect experts in each medical center area. the role provides consultation, training, coaching, mentoring and issue resolution to KP HealthConnect users, which are comprised of SCAL physicians, managers, and clinical, technical and clerical staff. KP HealthConnect is KP's comprehensive electronic medical record system, as well as the scheduling, registration and billing system; as such, it is a system of significant strategic importance to KP. The Credentialed Site Specialist I support, facilitates and promotes the implementation, acceptance, integration, and effective use of KP HealthConnect and related new system functionality and workflows.

Essential Functions:

• Accountable to resolve system issues identified by end users, including escalating issue to higher levels of expertise, when appropriate, and tracking to ensure issue is resolved.
• Participates in implementing and optimizing usage of multiple KP HealthConnect applications and ...

Description

The Credentialed Site Specialist I is the first tier in the job ladder that comprises the primary KP HealthConnect experts in each medical center area. the role provides consultation, training, coaching, mentoring and issue resolution to KP HealthConnect users, which are comprised of SCAL physicians, managers, and clinical, technical and clerical staff. KP HealthConnect is KP's comprehensive electronic medical record system, as well as the scheduling, registration and billing system; as such, it is a system of significant strategic importance to KP. The Credentialed Site Specialist I support, facilitates and promotes the implementation, acceptance, integration, and effective use of KP HealthConnect and related new system functionality and workflows.

Essential Functions:

• Accountable to resolve system issues identified by end users, including escalating issue to higher levels of expertise, when appropriate, and tracking to ensure issue is resolved.
• Participates in implementing and optimizing usage of multiple KP HealthConnect applications and ongoing system or workflow enhancements.
• Consults with application users to enhance application skill and efficiency.
• Communicates application enhancements and new functionality as well as optimizes usage via coaching, providing system demos, developing and delivering presentations and job aides, delivering 1:1 training and/or participating in classroom training.
• Provides command center, on site, and remote end user support during system go lives and annual application upgrades.
• Develops and maintains strong working relationships with managers, physician leaders and KP Health Connect application users in primary assigned departments.
• With oversight from sr. site specialist, supervisor or site leader, acts as key coordinator/project manager in working with department managers, KP-IT and members of the Regional SCAL KP Health Connect application teams in coordinating all activities related to KP HealthConnect application configuration and equipment set up and testing to ensure successful opening of new hospitals, MOBs, modules, departments or units.
• Demonstrates and applies expertise in operational workflows related to KP HealthConnect.
• Has a good understanding of the clinical workflows to assist in resolving operational issues.
• Consults with clinical and operational leaders on the impact of department workflow changes on KP HealthConnect and the impact of changes in KP HealthConnect on department workflows.
• Participates in or facilitates workflow meetings in order to ensure workflows are in alignment with application functionality and promotes smooth transition to new processes or applications.
• Assists in the development and implementation of optimization plans which identify key issues with system usage and action plans and tools to improve user's effectiveness with the application which are reasonably complex and require an understanding of how the changes will affect multiple areas/departments.
• Keep up to date with knowledge of multiple KP HealthConnect applications and clinical and operational workflows, including mastering new applications as they are implemented and all facets of the frequent application enhancements.
• Provides application and process knowledge during scheduled and unscheduled KP HealthConnect downtimes to ensure downtime and recovery workflows are followed and the system is working as designed after the outage.

Qualifications

Basic Qualifications:
• Bachelor's Degree in business administration, computer science, economics, operations research, public health administration or other related field, or equivalent work experience.
• Vehicle and California Driver's License required.
• Must demonstrate effective communication, interpersonal, customer service and presentation skills.
• Strong skills required in critical thinking and analysis.
• Excellent verbal and written communication and interpersonal skills (e.g. partnering, conflict management, etc.).
• Proficient with PC applications including spreadsheet, word processing, and PowerPoint/presentation software.
• Successful completion of one or more KP Credentialing course(s) with a minimum passing score of 85% within six (6) months of hire.

Preferred Qualifications:

• Master's Degree preferred.
• Typically two (2) or more years of experience in clinical operations, management, project management or systems implementation and/or support with progressively more complex responsibilities and accountabilities.
• Project management or management experience in health care preferred.
• Previous computer application support, analytical and/or consulting experience preferred.
• Understanding of health care business and care delivery processes preferred.

• KPHealthConnect or Epic experience, project management, consulting, systems support and health care organization experience preferred.

Notes:

• Work schedule is Monday thru Friday plus rotating after hours coverage.

• May travel (20%) within Los Angeles Service Area.

Primary Location
: California-Los Angeles-4733 Sunset Annex 4733 W. Sunset Blvd. Scheduled Hours (1-40): 40 Shift: Day Working Days: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours End: 4:30 AM

Schedule
: Full-time

Job Type
: Standard

Employee Status
: Regular Employee Group: Non-Union, Non-Exempt

Job Level
: Individual Contributor

Job
: Consulting Services / Project/Program Management (Non IT) Public Department Name: Systems Solutions and Deployment

Travel
: Yes, 20 % of the Time Job Eligible for Benefits: Yes

External hires must pass a background check/drug screen. We are proud to be an equal opportunity/affirmative action employer.

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