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Supervisor Health Information Support Services(274033)

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Company: Kaiser Permanente

Location: Fontana, CA

Date Posted: August 1, 2014

Source: Kaiser Permanente

Description

Under the direction of a Health Information Management Director, supervises the day-to-day operations of in-patient and/or out-patient medical records management, storage, filing, retrieval, maintenance and distribution - AND- two or more health information support/ancillary services such as but not limited to medical transcription/dictation, release of medical information, medical correspondence/secretarial services, legal documents and vital records, legal support services. Plans, prioritizes, assigns and reviews the work performed by a staff of medical records clerks/techs and/or medical transcriptionists and other personnel; ensures that staff's work meets or exceeds established productivity and performance standards and that medical record documentation (transcription) and/or medical records management meets or exceeds established quality and regulatory requirements. ( Note : this job does not require knowledge or use of medical coding practices, techniques, methods or classification systems ).

Essential Functions:

• AS APPROPRIATE FOR ASSIGNED AREAS/FUNCTIONS:
• Assists Health Information Management Director in meeting ...

Description

Under the direction of a Health Information Management Director, supervises the day-to-day operations of in-patient and/or out-patient medical records management, storage, filing, retrieval, maintenance and distribution - AND- two or more health information support/ancillary services such as but not limited to medical transcription/dictation, release of medical information, medical correspondence/secretarial services, legal documents and vital records, legal support services. Plans, prioritizes, assigns and reviews the work performed by a staff of medical records clerks/techs and/or medical transcriptionists and other personnel; ensures that staff's work meets or exceeds established productivity and performance standards and that medical record documentation (transcription) and/or medical records management meets or exceeds established quality and regulatory requirements. ( Note : this job does not require knowledge or use of medical coding practices, techniques, methods or classification systems ).

Essential Functions:

• AS APPROPRIATE FOR ASSIGNED AREAS/FUNCTIONS:
• Assists Health Information Management Director in meeting quality, service, cost, productivity and reimbursement goals and objectives.
• Coordinates all functions and services related to medical records systems and management Plans.
• Coordinates, assigns, prioritizes and monitors daily work for assigned staff which may include Medical Records retrieval, assembly, delivery, completion, transcriptions, release of information, vital statistics registration, medical correspondence / secretarial services, and legal support services.
• Works with Director to develop and implement policies and procedures, work systems, methods and processes and contingency plans for each function to assure timely and accurate completion of work that is consistent with regulatory agency requirements.
• Establishes, organizes and maintains a medical records system(s) in accordance with organizational, institutional, state and national regulatory requirements.
• Ensures that an accurate, complete medical record is available to medical providers and other authorized users requesting medical record information to support clinical research, decision support analysis, disease management, reimbursement or to measure the quality, efficacy, safety and costs of patient care.
• Designs and implements systems and methods for auditing the quality, adequacy, consistency and completeness of medical records/documentation and to initiate corrective/remedial procedures and practices as needed.
• Develops and implements policies and procedures for processing medico-legal documents, insurance and medical correspondence requests in compliance with professional standards of practice and applicable statutory requirements.
• Coordinates provision of services with medical staff and other medical center departments/personnel and external agencies.
• Responds to requests from individuals, agencies, courts and other external agencies for medical information in accordance with department policies/procedures pertaining to release of confidential patient information.
• Identifies the need for and evaluates/recommends appropriate content of contracts with outside providers/independent contractors to provide medical records management, transcription or other services.
• Continually monitors and evaluates work flow, systems/processes and output.
• Assume other duties as directed.

Qualifications

Basic Qualifications:
• Three (3) or more years, usually, of previous relevant experience supervising medical records management systems in an acute care general medical center or comprehensive ambulatory care center.
• For in-patient medical records management: Recent experience with C.A.L.S. and TJC surveys.
• High school diploma or GED required.
• Associate degree in health information technology preferred.
• Ability to demonstrate knowledge of laws and regulations and accreditation standards pertaining to medical records (e.g., TJC, HIPAA, CMS, DHS, Medicare, Uniform Health Care Information Act).
• Ability to demonstrate knowledge of and to utilize the professional practice standards, principles, techniques and methodologies pertaining to the creation and use of medical records.
• If supervising medical transcription/dictation services:
• Ability to demonstrate an understanding of medical language and interpret dictation by physicians in order to assist transcriptionists with issues involving editing, clarification, style, and practice standards.
• For in-patient medical records management:
• Demonstrated ability to utilize interpersonal and communication skills.
• Demonstrated ability to utilize the principles and practices of effective supervision
• Proficient with a variety of software used by the department.
• Must be able to work in a Labor-Management Partnership environment.

Notes:

• This is a dual posting - Requisition (Manager, Health Information Management #262848) and (Supervisor Health Information Support Services #274033) are for one position only.

Primary Location
: California-Fontana-Fontana Medical Center 9961 Sierra Ave. Scheduled Hours (1-40): 40 Shift: Variable Working Days: Mon, Tue, Wed, Thu, Fri, Sat, Sun Working Hours Start: Varies Working Hours End: Varies

Schedule
: Full-time

Job Type
: Standard

Employee Status
: Regular Employee Group: Salaried Employees

Job Level
: Individual Contributor

Job
: Medical Records Public Department Name: Medical Records

Travel
: Yes, 5 % of the Time Job Eligible for Benefits: Yes

External hires must pass a background check/drug screen. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

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