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SUPERVISOR , PERSONAL SERVICES - EXERCISE PHYSIOLOGY (70278)

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Company: Advocate Health Care Network

Location: Downers Grove, IL

Date Posted: June 21, 2014

Source: Advocate Health Care

To plan, supervise and promote the personal services at the Good Samaritan Health and Wellness Center including personal training programs, spa services and nutrition services, coordinate education and training for all associates in assigned areas in accordance with, department and organizational goals. To provide exemplary service to all customers and clientele while promoting professional growth and job satisfaction; to uphold industry standards and strive for continuous quality improvement in all areas of accountability and job activities. Accountabilities: 6. Evaluate and continually improve assigned areas of responsibility to ensure a safe, challenging and motivating medically based fitness environment for customers, guests and associates. 1. Oversees development and implementation of Personal Training, Spa Services and Nutrition Service Lines to ensure quality services to members, increase synergy with related hospital services, and sustain growth in areas of responsibility. 2. Develops financial and budget objectives for assigned cost centers. Implements same with approval of ...

To plan, supervise and promote the personal services at the Good Samaritan Health and Wellness Center including personal training programs, spa services and nutrition services, coordinate education and training for all associates in assigned areas in accordance with, department and organizational goals. To provide exemplary service to all customers and clientele while promoting professional growth and job satisfaction; to uphold industry standards and strive for continuous quality improvement in all areas of accountability and job activities. Accountabilities: 6. Evaluate and continually improve assigned areas of responsibility to ensure a safe, challenging and motivating medically based fitness environment for customers, guests and associates. 1. Oversees development and implementation of Personal Training, Spa Services and Nutrition Service Lines to ensure quality services to members, increase synergy with related hospital services, and sustain growth in areas of responsibility. 2. Develops financial and budget objectives for assigned cost centers. Implements same with approval of the Fitness Manager in order to meet annual goals. 3. Designate Personal Services clients to appropriate level of personal trainer, massage therapist, or dietician to ensure the 'best fit' for the client to meet their goals. 4. Provides program leadership, education and communication for all personal trainers, spa associates and nutrition service associates with the Good Samaritan Health and Wellness Center. Develops, recommends and implements policies, procedures and safety standards to ensure excellent delivery of customer and member services and programs. Maintains high level of customer, associate and physician satisfaction regarding same. 5. Maintains high level of associate, customer, hospital associate, and physician satisfaction regarding all services, programs, equipment, and day to day interactions


1 counseling such as personal training or nutrition services. 3. Two years experience in a supervisory role (preferred). 4. Experience in program development and budget management. 5. This position will need to recognize the needs and behaviors of a variety of age groups. 6. The incumbent will need to be familiar with normal growth and development issues, normal patterns of behavior and signs of the normal aging process.
* Prior experience with various age groups is preferred. 1. Basic understanding of human anatomy, physiology, and therapeutic exercise prescription 2. Experience in personal training industry or 1:1 counseling (preferred) 3. Strong interpersonal skills, which enable productive relationships with diverse age/cultural groups 4. Strong communication skills 5. Strong customer service orientation 6. Demonstrated sales ability with strong closing skills in order to sell personal services and other health related products 7. Experience in budget management 8. Good understanding of the role of fitness, and exercise science in a fitness environment 9. Basic computer knowledge 10. Good presentation skills 1. ACE, ACSM, NASM, NSCA certifications or equivalent national certification (minimum of one) or RD, LDN preferred 2. CPR/AED Certification.
* 1. Ability to handle crisis situations including injuries and medical emergencies 2. Creative and innovative 3. Highly energetic, resourceful, and self directed 4. Ability to work collaboratively in a team environment 5. Ability to manage multiple tasks simultaneously 6. High level of commitment to Advocate's Mission, Vision, and Philosophy, values, and Behaviors of Excellence 7. Displays ability to work and function independently 8. Flexibility in work schedule (rotating hours, weekday, weekend, day and evening hours) 9. Position routinely demands physical endurance 10. Customer service oriented 11. Keen attention to detail 12. Participation in professional organizations 13. Abilty to perform mathematical computations necessary to complete and support budget

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