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Supervisor Population Health Care Coordination

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Company: Novant Health

Location: Charlotte, NC

Date Posted: August 14, 2014

Source: Novant Health

The employee’s number one job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system’s vision of achieving that commitment to patients and families.

This position is responsible for developing and overseeing care coordination processes in the Novant Health Patient Oriented Delivery System’s integrated core. The supervisor helps to facilitate the daily activities of the patient oriented delivery system along with helping to assure ongoing quality, productivity and efficiency in the daily operations of the population health coaches. Areas of responsibility includes but not limited to assigning care coordination processes, providing support, management and supervision of the population health coaches and promoting collaboration among all disciplines within the integrated core POD as well as outside and within the community. This person serves as a mentor/trainer and resource expert who works to ...

The employee’s number one job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system’s vision of achieving that commitment to patients and families.

This position is responsible for developing and overseeing care coordination processes in the Novant Health Patient Oriented Delivery System’s integrated core. The supervisor helps to facilitate the daily activities of the patient oriented delivery system along with helping to assure ongoing quality, productivity and efficiency in the daily operations of the population health coaches. Areas of responsibility includes but not limited to assigning care coordination processes, providing support, management and supervision of the population health coaches and promoting collaboration among all disciplines within the integrated core POD as well as outside and within the community. This person serves as a mentor/trainer and resource expert who works to ensure safety, best practice and high quality standards of care across the continuum.



* Education: Associates degree required. Associates degree in nursing preferred. Bachelor’s degree preferred.
* Experience: Care coordination/case management experience required. One year of supervisory experience or demonstration of leadership skills required.
* Licensure/certification/registration: Current RN licensure in appropriate state required.
* Additional skills required: Broad clinical knowledge base of multiple diseases and expected outcomes. Working knowledge of effective teaching techniques, applying adult learning principles. Clinical experience sufficient to understand the interrelationships of complex disease processes and clinical needs of complex patients. Ability to be self-directed as well as collaboratively work with others. Excellent written and verbal communication. Analytic and computer skills to include experience with Electronic Health Record, data, abstraction and reporting, process and quality improvement experience; rapid cycle improvement; PDSA Cycle activity. Demonstrates appropriate professional nursing skills in the provision of preventive health maintenance and/or treatment of illness. Demonstrates a working knowledge of Novant Health and the physician office setting to act with providing connections across the system. Demonstrate appropriate clinical leadership skills as evidenced by previous work related activities and performances. Demonstrate the ability to work independently to assess and evaluate understanding of disease processes, treatment plans and/or lifestyle changes. Demonstrate appropriate communication, negotiating and networking skills, Demonstrate sound knowledge and appropriate decision-making skills for designated patient populations. Demonstrate appropriate organization skills. Demonstrate the ability to provide program specific outcomes. Demonstrate the ability to assess self- learning needs and seek ways to meet own professional development by proactively educating self, participating in orientation and staff development activities, maintaining knowledge of clinical practice, issues, trends, technology and available community resources, and uses appropriate policies and procedures. Knowledge of applicable organizational policies and procedures; computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities.

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