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Support Services II Representative

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Company: Tenet Healthcare

Location: Fargo, ND

Date Posted: June 19, 2014

Source: Tenet Healthcare

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Conifer Health Solutions is currently hiring for a Support Services II Representative.

JOB SUMMARY

Responsible for providing advanced clerical support services to the Support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include ...

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health Solutions is a leading healthcare business process management services provider working to improve operational performance for more than 600 clients so they can support financial improvement, enhance the patient experience, and drive value-based performance. Through our revenue cycle management, patient communications, and value-based care solutions, we empower healthcare decision makers—hospitals, health systems, physicians, self-insured employers, and payers—to better connect every point of care and wellness management. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Conifer Health Solutions is currently hiring for a Support Services II Representative.

JOB SUMMARY

Responsible for providing advanced clerical support services to the Support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

* Performs various clerical duties such as sorting correspondence, filing, photocopying and scanning and indexing documents. Distributes all incoming department mail and maintains printers. Works with Accounting to order and distribute office inventory and supplies, boxes and indexes for storage. Printing, mailing and tracking of appeals packets for the NIC and the CRC Appeals Nurses (CRCPRINTXX and DCMPRINTXX control ID’s)
* Logs, researches and works returned checks. Reviews for voids, escheats or reissues. Responsible for resolving accounts on the Unclaimed Property Report (Escheat)
* Assists with follow-up activities related to patient, guarantor and insurance company correspondence and returned refund checks. Responsible for research and review of zero balance accounts with correspondence. Works IMMS Vendor Holds (emails and VIMMS) and Vendor Denied accounts. Prepares Vendor Add-Change-Delete form and provides W2 and Stark form to Finance.
* Works IMMS Vendor Holds (emails and VIMMS) and Vendor Denied accounts (X97) for CCAU–prepares Vendor Add-Change-Delete form and provides W2 and Stark form to Finance. Prepares and distributes pertinent reports to Manager and Supervisor.
* Other duties as assigned by Management.

Qualifications

: KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Intermediate Microsoft Office (Word, Excel)
* Intermediate understanding of business service functions including billing, collections, insurance, and appeals
* Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
* Ability to work in fast pace environment
* Must have demonstrated an ability to learn within a short period of time
* Ability to prioritize and manage multiple tasks
* Healthcare terminology
* Customer Service skillls
* Data Entry and 10-key by touch

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

* High School Diploma or equivalent
* 2-3 years business office or related experience

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit and work at a computer terminal for extended periods of time

Job
: Collections

Primary Location
: ND-Fargo

Hospital/Facility
: Conifer - Fargo, ND

Job Type : Full-time

Shift Type : Days

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