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Technical Service Manager

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Company: Comtec Systems

Location: Philadelphia, PA

Date Posted: September 2, 2014

Source: ZipRecruiter

Company Description:
Headquartered in Southern New Jersey, ComTec's three technology business units-ComTec Integrated Solutions, ComTec Cloud Services, and ComTec Interactive-provide the key voice, video, and data solutions every business needs to succeed
- locally, nationally, or globally. ComTec was founded in 1988 on the principle that the efficient exchange of information between employees, partners, and clients is the lifeline of any competitive organization. As the communications industry has evolved, ComTec has developed best-in-class solutions that give customers the leverage they need to succeed. ComTec Systems is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. All employees are afforded equal opportunity with respect to employment, compensation, benefits, training, transfer, and promotion without discrimination.

Job Description:
We are looking for an experienced and reliable hands-on individual ...

Company Description:
Headquartered in Southern New Jersey, ComTec's three technology business units-ComTec Integrated Solutions, ComTec Cloud Services, and ComTec Interactive-provide the key voice, video, and data solutions every business needs to succeed
- locally, nationally, or globally. ComTec was founded in 1988 on the principle that the efficient exchange of information between employees, partners, and clients is the lifeline of any competitive organization. As the communications industry has evolved, ComTec has developed best-in-class solutions that give customers the leverage they need to succeed. ComTec Systems is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. All employees are afforded equal opportunity with respect to employment, compensation, benefits, training, transfer, and promotion without discrimination.

Job Description:
We are looking for an experienced and reliable hands-on individual with a strong background in both systems and network engineering that is capable of handling many customer Projects and Field Service Tickets and in a fast-paced environment. The Technical Service Manager must be highly organized and capable of managing a Team of Field Engineers and Technicians. The successful candidate will work well under pressure, be able to work independently and in a team, communicating regularly with senior technical and non-technical leadership, and have strong customer communications skills. The successful candidate should have experience in diverse IT Environments, tackle a wide variety of technical issues, and provide confident courteous support.

Requirements:
Managing a Team of 4 to 8 people with varying skillsets Experience working with : Active Directory deployments SMTP Communications (Exchange, Postfix) OSI Model TCP/IP CISCO Switching/Routing Technology Wireless Communications Linux VMWare Desktop Support Strong understanding of DNS Communications is a must Understanding of firewall technologies (i.e. Cisco ASA, Fortigate, IPTables) a must VOIP, PBX, CCTV, Access Control experience a plus Familiarity with Monitoring systems a plus Competent Documentation skills a must Qualifications\

Work Experience:
At least 5-8 years experience in network and/or systems engineering At least 2-5 years experience in Technical management Bachelors Degree or equivalent experience required CCNA, MCSE, VMware and/or other certifications a major plus Experience working in a Dispatch Center, Call Center, NOC, or Customer Service oriented position a major plus Essential Duties and Competencies Exceptional customer service skills Good verbal/written communication skills, should be capable of relating technical information to different types of individuals Self-motivated and ability to multi-task Able to set priorities and meet individual deadlines while accomplishing team objectives Able to resolve customer issues appropriately and in a timely manner Able to develop and maintain effective, positive internal/external working relationships Monitor inventory and warehouse operations. Responsible for revenue and profitability of all service accounts. Monitor support contracts and track hours against client service agreements. Perform on-site management of service and installations for larger clients and projects. Assist technicians as needed. Ensure the safety of the technical staff and perform safety training as needed Supervise and direct service staff; perform all necessary supervisory functions to effectively and efficiently manage personnel assigned, including: Maintain a qualified staff; Communicate areas of responsibility and performance expectations; Conduct timely and effective employee evaluations; Ensure proper training of employees; Foster a cooperative and harmonious work environment to maximize employee morale and productivity. Direct department operations on a daily basis, monitor workflow and productivity, establish priorities and standards for the department.

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