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Technical Support Analyst

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Company: Techrp

Location: Foster City, CA

Date Posted: June 17, 2014

Source: TechRP

Job Title: Technical Support Analyst - Senior

Location: Ashburn, VA

Duration: 6 Months+

Must have skills

Bachelor’s degree or equivalent experience required. • 2 years in a successful development environment regularly releasing well-tested solutions with complex integrations to meet application and service objectives. • A strong foundation in the fundamentals of computer science, complex application architectures and complex systems. • Working knowledge and experience supporting at least 2 of the following third party products: Netcol Onmibus, Splunk, BMC Patrol, BMC BAO, CA BSI (Oblicore), Atlassian Confluence (Wiki) • Working knowledge and experience with scripting & UI languages such as PERL, PYTHON, PHP, etc. • Competent with Linux, Unix and Windows, and an understanding of web services,

Nice to have skills

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Roles and responsibilities

Provide second level support of multiple 3rd party products (tools) used for Systems Management. These products/ tools are used by operational staff to monitor systems and services for actionable faults as well as ...
Job Title: Technical Support Analyst - Senior

Location: Ashburn, VA

Duration: 6 Months+

Must have skills

Bachelor’s degree or equivalent experience required. • 2 years in a successful development environment regularly releasing well-tested solutions with complex integrations to meet application and service objectives. • A strong foundation in the fundamentals of computer science, complex application architectures and complex systems. • Working knowledge and experience supporting at least 2 of the following third party products: Netcol Onmibus, Splunk, BMC Patrol, BMC BAO, CA BSI (Oblicore), Atlassian Confluence (Wiki) • Working knowledge and experience with scripting & UI languages such as PERL, PYTHON, PHP, etc. • Competent with Linux, Unix and Windows, and an understanding of web services,

Nice to have skills

--

Roles and responsibilities

Provide second level support of multiple 3rd party products (tools) used for Systems Management. These products/ tools are used by operational staff to monitor systems and services for actionable faults as well as asset inventory. • Track issues via incident and problem resolutions related to the tools. • Compose clear documentation and reports, assess Operational impacts, provide estimates, ensure operational acceptance, develop and improve support processes and solutions and be involved in projects to supply applications with solutions to their issues. • Assist with the implementation of visionary direction in terms of virtualization, unified deployment, configuration, and inventory solutions, and automation capabilities to continuously advance IT-to-business maturity levels. • Support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork. • Must act as a team player build positive relationships throughout the enterprise Accountable for the supporting and promoting technology standards used to develop alert based solutions for the enterprise. • Assist in preforming technical and functional proof of concepts in conjunction with other technology teams.

Preference on industry background or previous companies worked for?

--

Duration of assignment and possible extensions

Through end of the year

Interview timeline and process

Phone screen, followed by in-person with sr. business leaders

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

The Technical Support Analyst will join the company’s Global Tools Support team, which is responsible for the design, build and creation of the infrastructure Monitoring solutions used to optimally and securely manage the company’s services across the world. The Tools Support team is responsible for a wide range of technology solutions used to monitor & manage the company’s global IT infrastructure. Much of this technology is commercial off the shelf (COTS) solutions provided by industry leading vendors.

Job Functions:
• Provide second level support of multiple 3rd party products (tools) used for Systems Management. These products/ tools are used by operational staff to monitor systems and services for actionable faults as well as asset inventory.
• Track issues via incident and problem resolutions related to the tools.
• Compose clear documentation and reports, assess Operational impacts, provide estimates, ensure operational acceptance, develop and improve support processes and solutions and be involved in projects to supply applications with solutions to their issues.
• Assist with the implementation of visionary direction in terms of virtualization, unified deployment, configuration, and inventory solutions, and automation capabilities to continuously advance IT-to-business maturity levels.
• Support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork.
• Must act as a team player build positive relationships throughout the enterprise Accountable for the supporting and promoting technology standards used to develop alert based solutions for the enterprise.
• Assist in preforming technical and functional proof of concepts in conjunction with other technology teams.

REQUIREMENTS:
• Bachelor’s degree or equivalent experience required.
• 2 years in a successful development environment regularly releasing well-tested solutions with complex integrations to meet application and service objectives.
• A strong foundation in the fundamentals of computer science, complex application architectures and complex systems.
• Working knowledge and experience supporting at least 2 of the following third party products: Netcol Onmibus, Splunk, BMC Patrol, BMC BAO, CA BSI (Oblicore), Atlassian Confluence (Wiki)
• Working knowledge and experience with scripting & UI languages such as PERL, PYTHON, PHP, etc.
• Competent with Linux, Unix and Windows, and an understanding of web services,
• Strong communication skills with the demonstrated ability to work with technical professionals across the enterprise.
• Comfortable with ambiguity as needs change on a regular basis.
• High degree of initiative and sense of urgency.
• Self-confident and highly willing to participate in team efforts.
• Excellent oral and written skills with the ability to interact with management, technical subject matter experts, and business customers are essential in this role.
• Ability to work on multiple, simultaneous initiatives of which he/she will apply their applicable business, technical and system functionality background.
• Familiarity with Network, Systems and Infrastructure Alert Management concepts.

Chitra Swaminathan | Latitude 36, Inc | Sr. IT Recruiter
Desk: 510-578-7571 | Cell: 925-872-2873 | Email: cswaminathan@Lat36.comWeb: | www.Lat36.com

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About us: Latitude 36 is a full-service staffing services firm, specializing in recruiting for Information Technology and Healthcare positions. Founded in 2000, Latitude 36 is a WBENC certified woman-owned company. Our clients include Fortune 1000, large (500MM+) privately-held companies and non-profit corporations. Latitude 36’s core service is staffing. Through time-tested recruiting programs, we offer our customers the highest-caliber, pre-screened resources to ensure our customers meet business and project objectives.
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