Welcome to Simply Hired!

Like what you see here? Check out more Computer User Support Specialists like this one.

Show Me More

Technical Support Engineer - Tier II

Apply Now

Company: Yume

Location: Redwood City, CA

Date Posted: August 21, 2014

Source: Dice

Want to work in a dynamic environment at the intersection of technology and creativity? Join the team that is revolutionizing television brand advertising across PCs, smartphones, tablets, set-top boxes, game consoles, Internet-connected TVs and other devices. YuMe is seeking an experienced Technical Support Engineer (TSE) with exceptional organization, communication and technical skills. The right candidate is a customer-focused individual responsible for handling day-to-day customer support and technical integration activity. The ideal candidate will have exceptional technical aptitude, with precise written and verbal communication skills. This candidate will be able to speak to technical and non-technical audiences with ease. Your responsibilities include providing publisher assistance in onlinectvmobile technical integrations, developing and maintaining workflow, communication and customer interface processes and procedures to create a world-class support organization. You should be highly energetic, entrepreneurial, technical, and be able to think quickly in a customer-oriented environment. Duties Responsibilities Support internal and external clients with ...

Want to work in a dynamic environment at the intersection of technology and creativity? Join the team that is revolutionizing television brand advertising across PCs, smartphones, tablets, set-top boxes, game consoles, Internet-connected TVs and other devices. YuMe is seeking an experienced Technical Support Engineer (TSE) with exceptional organization, communication and technical skills. The right candidate is a customer-focused individual responsible for handling day-to-day customer support and technical integration activity. The ideal candidate will have exceptional technical aptitude, with precise written and verbal communication skills. This candidate will be able to speak to technical and non-technical audiences with ease. Your responsibilities include providing publisher assistance in onlinectvmobile technical integrations, developing and maintaining workflow, communication and customer interface processes and procedures to create a world-class support organization. You should be highly energetic, entrepreneurial, technical, and be able to think quickly in a customer-oriented environment. Duties Responsibilities Support internal and external clients with ad serving configuration, campaign delivery issues Utilize debugging skills on online, mobile, CTV to solve client issues Work closely with Business Development and Engineering teams to align expectations and drive YuMersquos Platform integrations Develop strong cross-functional relationships to further advocate best interests of YuMe and customers Scale partnerships from a technical standpoint Log and monitor the support given by the technical support team across given periods Become an expert in video and all of YuMersquos proprietary systems Relationship Management Provide World Class Client Service by communicating to clients in a proactive, consistent and informative manner Develop an ongoing relationship with YuMersquos platform and inventory publishers Work with the Business Development and Publisher Account Management teams to ensure a smooth end to end process for all new publishers Work with YuMe Network Ad Operations team to support ad campaign fulfillment on YuMe network. Work Experience BA or BS in accredited 4 year university (written and spoken English is required) 3+ years of technical sales or technical support experience Experience with one or more ad serving platforms (displayrich mediamobilevideo) is highly preferred. 2+ years of hands-on experience with flash (as2as3), Flex, Actionscript, Javascript, Charles, HTML, HTTP will be a big plus Knowledge of various video player technologies is a must. A background in online advertising, or Internet technologiescompanies Scripting knowledge and experience such as Javascript, Brightscript (Roku) Knowledge of HTML5, iOS and Android mobile platforms Demonstrated success working with cross-functional teams Good written and oral communication skills Experience in a UnixLinux environment a plus. Must be proactive, self-directed, detailed, and organized Excellent problem-solving skills and demonstrated multi-tasking ability Technical Skills Experience of CRMs such as Salesforce Familiar with HTTP, HTTPS, HTML FTP protocols Strong understanding of cookie based technology used for retargeting, behavioral targeting, frequencing capping, conversion tracking Online http tracedebugging (any or all of Charles, Firebug, Wireshark, Chrome Developer Tools, Fiddler, remote debugging) Experience with some of the following iOS, Android, HTML5, Flash Develop, Samsung SDK, LG SDK, Grep, Eclipse IDE. About YuMe YuMe is a leading independent provider of digital video brand advertising solutions. Its proprietary data-science driven technologies and large audience footprint drive inventory monetization and enable advertisers to reach targeted, brand receptive audiences across a wide range of Internet-connected devices. Designed to serve the specific needs of brand advertising, YuMersquos technology platform simplifies the complexities associated with delivering effective digital video advertising campaigns in todayrsquos highly-fragmented market. YuMe is a privately held company headquartered in Redwood City, CA with European headquarters in London and eight additional offices worldwide. This is a rare opportunity to be part of an organization that driving the shift of TV brand advertising to digital. PRINCIPALS ONLY PLEASE YuMe is NOT currently accepting applicationsresumes from third party recruiting agencies. Any unsolicited applicationsresumes from third party agencies will be deemed a gift and no fee shall be due the agency. Sales/Technical Support, Video, Flash, Flex, Actionscript, Javascript, Charles, HTML, HTTP, Android, iOS, Media, Roku, Linux

Show more

Other jobs you might like

  • Intership Wi-Fi Support Engineer

    Cloud4wi

    - San Francisco, CA

    Job Description Cloud4Wi is seeking a talented, enthusiastic, and tech-savvy individual to build upon the success of its rapidly expanding free trial program in an exciting...

    5 days ago from Cloud4Wi
  • Customer Support Specialist

    Thismoment

    - San Francisco, CA

    Job Description Thismoment is looking for an experienced customer support specialist (CSS) to be based in our San Francisco office. The CSS will interact with customers,...

    21 days ago from Thismoment, Inc.
  • TECHNICAL SUPPORT ENGINEER

    Merchant E-solutions

    - Redwood City, CA

    Job Description Merchant e-Solutions seeks a talented and enthusiastic Technical Support Engineer to help us shape a rapidly growing payment service. The Technical Support...

    5 days ago from Merchant e-Solutions
  • IT Support Analyst

    Modis

    - Fremont, CA

    IT Support Analyst (Junior position) We are seeking a "go getter" to provide support to our client in Fremont, CA. The ideal candidate will have 3 years of experience in providing...

    5 days ago from Dice
  • CA Service Desk Manager

    NEW

    CompuCom

    - San Jose, CA

    CA Service Desk Manager-Seattle, WA-Contract Opportunity Did you know that CompuCom's employee benefits start on the first day of employment? Join CompuCom and enjoy our generous,...

    2 days ago from Compucom
  • Need PC computer repair

    NEW

    Private Contract

    - Menlo Park, CA

    Device type: Windows desktop, Peripherals (printer, keyboard, monitor). Operating system: I'm not sure. Assistance type: Figuring out what's wrong, Fixing hardware, Other (Printer...

    1 day ago from Thumbtack
  • Developer Support Specialist

    Reqroute

    - Mountain View, CA

    Play a key role in supporting third-party developers using Google's developer products such as Android, Google Apps, and Chrome by managing developer support queues, debugging...

    30+ days ago from TheLadders.com
  • Microsoft Dynamics AX Support Analyst - $85k - $100k - Cali

    Nigel Frank International

    - Santa Cruz, CA

    Nigel Frank International the global leader for Microsoft Dynamics recruitment, advertising more Axapta / Dynamics AX jobs than any other agency. We deal with both Microsoft...

    11 days ago from Nigel Frank International
  • Technical Support Engineer

    NEW

    Mobiquity

    - San Francisco, CA

    Who We Are: We’re a rapidly scaling, and key, player in a new category: mobile service providers. Forrester thinks this line of business will hit $32 billion by 2018. Mobiquity...

    6 hours ago from Mobiquity
  • Need a PC Computer Technician

    NEW

    Private Contract

    - Cupertino, CA

    Device type: Windows laptop. Operating system: Windows 8. Assistance type: Fixing hardware. More info: It's a loose charging port, it has been loose for a while, but now I think...

    1 day ago from Thumbtack

Show Me More

Were you satisfied with these results? Yes | No
Thank you for your feedback!