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Helpdesk Analyst

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Company: Datamanusa

Location: Lebanon, VA

Date Posted: June 12, 2014

Source: RoboJobs.com

Greetings,Hope all is well at your end.My name is MAC. I am working as a Technical recruiterwithDatamanUSA.Our Direct clientis seeking a Helpdesk Analyst for Lebanon, VAIf you are interested and actively looking for change kindly, send me your most updated resume along with your salary expectation.In considering candidates, time is the essence, so please respond ASAP.Thanks,Title/
Role :
Helpdesk AnalystDuration : 06 months
Location : Lebanon, VARoles and

Responsibilities:
Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.Records, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.Documents and submits problem resolutions to the knowledge database in order to assist other Help Desk personnel ...

Greetings,Hope all is well at your end.My name is MAC. I am working as a Technical recruiterwithDatamanUSA.Our Direct clientis seeking a Helpdesk Analyst for Lebanon, VAIf you are interested and actively looking for change kindly, send me your most updated resume along with your salary expectation.In considering candidates, time is the essence, so please respond ASAP.Thanks,Title/
Role :
Helpdesk AnalystDuration : 06 months
Location : Lebanon, VARoles and

Responsibilities:
Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.Records, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.Documents and submits problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.Service Desk provides 7x24x365 support including weekends and holidays.

Minimum Qualifications:
Fundamental understanding of Systems and Networking basics.Must possess excellent verbal and written communication skills.Must be customer and detail oriented and possess good decision-making ability.Strong troubleshooting abilities are a must.Knowledge and understanding of customer service techniques.Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned.Number of Years'

Experience:
2 years of related experience

Educational Requirements:

High SchoolPreferred Qualifications:
Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred.Associates Degree or Higher in technical fieldIf this requirement match with your skills then please email me your updated resume along with the below details:

Full Name:
Contact #:

Current Location:
Relocation (if not local):Availability to start:

Work Authorization:
Salary Expectation (On hourly basis):

Email ID:
You may also refer someone who is a suitable fit for this job and is interested.Arvind Bajpai (Mac)|DatamanUSA|Sr.

Technical Recruiter Office:
(303) -747-5782, (303) 482-2585
•[Email Address Withheld]

Gtalk:
arvindbajpai1988,

Yahoo IM:
Markwillam1988 6890S Tucson Way
• Suite 100
• Centennial, CO
• 80111
• USA SBA Certified 8(a) SDB, DBE, MBE, WOSB and SWOMBACompanyGSA Schedule 70 and Master Contracts with many states and local government AgenciesVendor on ITS43StaffAugCat1
- IT Services
-

Staff Augmentation Full Service ContractorsNote:
We respect yourOnline Privacy.Thisis not anunsolicited mail. Under Bills 1618 Title III passedbythe 105th U.S. Congress this mail cannot be considered Spam as long as we include Contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails then please reply with a "remove" in the subject line and mention all the e-mail addresses to be removed with any e-mail addresses which might be diverting the e-mails to you. I amsorry for the inconvenience.

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