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Salesforce CRM Product Manager

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Company: Equinox Holdings

Location: New York City, NY

Date Posted: May 12, 2014

Source: HeadHunter



Overview:

Its not work. Its life. Discover inspiring career opportunities and unlimited potential for growth at Equinox. We are the leading luxury fitness and lifestyle company that achieves the extraordinary every day. We create an integrated approach to the well-balanced life from personal training to group fitness to rejuvenating wellness treatments.

Our company continues to grow into new markets while integrating new brands into the fold. Equinox lifestyle concepts and products include full service spas, healthy gourmet cafes, upscale, stylish clothing boutiques and a newly launched web magazine, Q Blog. In addition to Equinox, our other brands, Blink, Pure Yoga, Soul Cycle and Creative Juice, are all recognized for inspiring and motivating members and employees to reach their goals and exceed their own performance expectations. We have more than sixty locations including New York, Chicago, Los Angeles, San Francisco, Miami, Boston, Dallas, Washington DC, Toronto and London.

Join us and ...



Overview:

Its not work. Its life. Discover inspiring career opportunities and unlimited potential for growth at Equinox. We are the leading luxury fitness and lifestyle company that achieves the extraordinary every day. We create an integrated approach to the well-balanced life from personal training to group fitness to rejuvenating wellness treatments.

Our company continues to grow into new markets while integrating new brands into the fold. Equinox lifestyle concepts and products include full service spas, healthy gourmet cafes, upscale, stylish clothing boutiques and a newly launched web magazine, Q Blog. In addition to Equinox, our other brands, Blink, Pure Yoga, Soul Cycle and Creative Juice, are all recognized for inspiring and motivating members and employees to reach their goals and exceed their own performance expectations. We have more than sixty locations including New York, Chicago, Los Angeles, San Francisco, Miami, Boston, Dallas, Washington DC, Toronto and London.

Join us and discover a dynamic work environment built around helping others maximize their potential, where limitless opportunity is cultivated by the highest in industry standards across training, education, marketing, technology, media and sales.

JOB OVERVIEW:

Equinox is seeking an experienced and collaborative IT product manager to lead the ongoing development and support of Equinoxs Salesforce CRM applications and other CRM systems technologies.

The successful candidate will bring expertise with Salesforce, CRM technology, proficiency across the implementation and development life cycles, and experience with other applications such as membership management and revenue processing. This is an opportunity to be part of a team responsible for building a successful, sustainable and strategic CRM function for Equinoxs growing portfolio of sites, brands and customers.

Equinox is always looking for the world's finest talent to bring their drive and unique personality to our growing team! Flexibility, creative thinking, leadership, and cross-discipline collaboration are essential.

This is a full-time position located at out NYC corporate headquarters near Union Square. It will report to the Director of Enterprise Applications.

Responsibilities:
  • Supervise and maintain the installation, configuration and support of the organization's customer relationship management (CRM) Salesforce.com solution through best practices and management of a technical team
  • Create and maintain documentation on processes, policies, and application configuration and user support materials
  • Serves as the liaison between the business users of CRM and the IT function responsible for developing and maintaining the system
  • Keep abreast of new salesforce.com features and functionality and provide recommendations for best and highest use of the platform
  • Works cross-functionally to translate internal business needs and technology directions into application features and capabilities
  • Participates in project planning sessions with Project Managers and development team members to analyze business and technology requirements and outline the proposed technology solution
  • Establishes processes for optimal management of CRM application requirements throughout their lifecycle
  • Prioritizes and manages development and implementation of enhancements and changes
  • Analyzes and resolves CRM program issues in a timely and accurate fashion
  • Highly goal-oriented. Able to produce high quality results autonomously with little direction, guidance or prior precedent.
  • Manages relationships with vendors and monitor their progress and adherence to the contract
  • Bachelor's Degree in CS, engineering or related field preferred
  • Minimum 5-8 years of progressive leadership experience within IT CRM as a Salesforce Specialist, Product Manager, or Architect, ideally with a combination of Salesforce.com and other CRM tools
  • 5+ years expertise with enterprise Salesforce CRM application implementations (Salesforce.com preferred)
  • Prior development or implementation experience with large-scale CRM systems a plus
  • Strong sense of customer focus and the importance of the voice of the customer
  • Strong oral and written communicator. Ability to summarize complex issues and situations concisely and clearly.

COMPENSATION AND BENEFITS:

  • In addition to a competitive salary and benefits package, this position will offer a free membership to our clubs globally
  • Discounts on all Equinox products and services including Personal Training, Private Pilates, Spa services and Shop items

HOW TO LEARN MORE:

  • For more information regarding this role and our company, please visit our website at Equinox.com

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