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Director of Business Analytics

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Company: Jw Player

Location: New York City, NY

Date Posted: July 14, 2014

Source: Greenhouse

JW Player is an NYC-based startup that has pioneered video on the web. Our flagship product, JW Player, is active on millions of websites and streams billions of videos each month, and our footprint is rapidly growing. We are seeking a smart, motivated Director of Business Analytics to join our all-star New York City team.

The Director of Business Analytics position works in a fast-paced, cross-functional environment and reports directly to the CFO & President. The position will design, develop, and manage an integrated business intelligence environment that meets the growing business needs of Finance, Sales, Marketing, Services & Operations.

The current BI environment is comprised of Payments, CRM, Marketing Automation and SQL databases.

Current systems include:

Enterprise SaaS Payments Systems (Recurly, Vindicia)

SalesForce CRM

Marketo marketing automation

Desk.com customer support

Google Analytics

Custom analytics databases (SQL)

The Director of Business Analytics will select and implement a BI tool to centralize ...

JW Player is an NYC-based startup that has pioneered video on the web. Our flagship product, JW Player, is active on millions of websites and streams billions of videos each month, and our footprint is rapidly growing. We are seeking a smart, motivated Director of Business Analytics to join our all-star New York City team.

The Director of Business Analytics position works in a fast-paced, cross-functional environment and reports directly to the CFO & President. The position will design, develop, and manage an integrated business intelligence environment that meets the growing business needs of Finance, Sales, Marketing, Services & Operations.

The current BI environment is comprised of Payments, CRM, Marketing Automation and SQL databases.

Current systems include:

Enterprise SaaS Payments Systems (Recurly, Vindicia)

SalesForce CRM

Marketo marketing automation

Desk.com customer support

Google Analytics

Custom analytics databases (SQL)

The Director of Business Analytics will select and implement a BI tool to centralize data collection and analysis across these systems. The position will manage requirements for the development and implementation of data-driven solutions for the business needs across Finance, Sales, & Marketing. This will include requirements gathering/analysis, systems data modeling, management of development staff (internal or contractor), analyzing data, creating standard and ad hoc reports/dashboards for the business teams from individual and integrated systems.

Responsibilities

Operational Management for Finance, Sales, & Marketing systems

Establish a thorough understanding of systems, including 3rd party integrations, that support Finance, Sales, & Marketing in order to define or modify business requirements and solutions across business functions

Ability to analyze and prioritize business needs, formulate plans, recommend solutions with best practices.

Work with business systems to normalize data flows, processes and reporting across existing and new systems

Develop requirements, functional specifications, data & functional mapping, and project plans for ongoing business operations.

Lead implementation projects from requirements to roll out, including integration testing across all business systems

Create or modify processes to solve complex problems for business problems that are sustainable and scalable.

Identify and resolve potential cross-functional issues.

Establish and maintain a close working relationship with team members and business partners.

Provide support/training for areas of expertise.

Requirements

Project Management (requirements gathering, planning, schedules, budgets, resources)

Advanced Excel skills

Excellent data reporting, graphing, and visualization skills

Experience working with financial data

Desire to work in a fast paced small company and have many roles within the team

A plus:

Experience with BI tools (any: Tableau, SiSense, Birst)

Experience with CRM (SalesForce)

Experience with Marketing automation tools (any: Marketo, Pardot, Hubspot)

Experience with Customer Support tools (any: Desk.com, ZenDesk …)

Experience with Web Analytics data (Google Analytics)

Experience with Payments systems - (any: Recurly, Vindicia, Zuora)

Experience with Quickbooks

Knowledge of SQL

Basic consultative skills

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