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Solutions Support Associate

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Company: Superior Group

Location: Las Vegas, NV

Date Posted: July 17, 2014

Source: Superior Group

Superior is currently in need of Solutions Support Associate who will become certified to provide customer training and network implementation on a 'family' of office products for one of our clients. They will achieve customer satisfaction objectives by performing networking services and professionally delivering standardized training curriculum to the office product customers on an as needed basis. This is a part time position with hours varying from 0 to 40 on a weekly basis, great flexibility, as well as local travel (more than 50% of the time). Primary Duties and

Responsibilities:

•Provide customer training on office copying/printing products using standardized lesson plans and curriculum
•Successfully configure scanning features, print drivers, etc... to cusotmer's network
•Adapt training to meet customer's requirements
•Contact customers within 24 hours of receiving assignment to schedule training Document and report all time and expenses related to the delivery of training on a weekly ...

Superior is currently in need of Solutions Support Associate who will become certified to provide customer training and network implementation on a 'family' of office products for one of our clients. They will achieve customer satisfaction objectives by performing networking services and professionally delivering standardized training curriculum to the office product customers on an as needed basis. This is a part time position with hours varying from 0 to 40 on a weekly basis, great flexibility, as well as local travel (more than 50% of the time). Primary Duties and

Responsibilities:

•Provide customer training on office copying/printing products using standardized lesson plans and curriculum
•Successfully configure scanning features, print drivers, etc... to cusotmer's network
•Adapt training to meet customer's requirements
•Contact customers within 24 hours of receiving assignment to schedule training Document and report all time and expenses related to the delivery of training on a weekly basis Go Beyond. www.SuperiorJobs.com EEO Employer
- Minorities/Females/Disabled/Veterans Required Skills /

Qualifications:

•At minimum 2 years experience with Internet and Microsoft Excel
•At minimum 1 year Teaching or Training Experience with interacting with others in small groups Preferred Skills /

Qualifications:

•Time management skills and ability to work independently
•Good Driving Record
•Reliable transportation
•2 years technical Sales support and/or industry experience desirable, but not required
•Individuals pursuing Education or Technology degrees or certificates would be acceptable
•Certificate in education or instructional technologies is desirable, but not required
•Capable of instructing individuals on the use of basic office copier/printing equipment using standardized lesson plans and curriculum provided
•A friendly, personable and professional demeanor
•1 year experience experience with Local Area Networks (LAN), Network Operating System (NOS), Network Protocols (TCP/IP, LDAP, DNS), and network devices (routers, switches, etc.)
•Valid Drivers License and insurance

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