Welcome to Simply Hired!

Like what you see here? Check out more Human Resources Specialists jobs like this one.

Show Me More

Customer Experience Executive - Staffing

Apply Now

Company: Aquent

Location: Chicago, IL

Date Posted: April 17, 2014

Source: Aquent

TalentDrive and Scout are the leaders in the fast growing multi-billion dollar talent acquisition industry. TalentDrive develops, markets and operates Talent Filter, the industry’s most trusted online resume sourcing solution.  The Scout team develops, markets, and operates Scout, the world’s first and largest digital recruitment marketplace. http://goscoutgo.com/   These products, built on leading edge technology platforms using the latest tools, are integrated with the industry’s leading applicant tracking systems. Using sophisticated data processing and matching technology, they deliver unmatched value to a rapidly expanding customer base.   The TalentDrive and Scout workplace combines the best aspects of the startup world — strong teamwork and commitment, significant individual freedom and responsibility, and a fast-paced environment — with the financial stability, benefits, and infrastructure of a larger organization (provided by Aquent, a sister company).   Position Summary: The Customer Experience Executive will have a strong background in a host of different areas ...
TalentDrive and Scout are the leaders in the fast growing multi-billion dollar talent acquisition industry. TalentDrive develops, markets and operates Talent Filter, the industry’s most trusted online resume sourcing solution.  The Scout team develops, markets, and operates Scout, the world’s first and largest digital recruitment marketplace. http://goscoutgo.com/   These products, built on leading edge technology platforms using the latest tools, are integrated with the industry’s leading applicant tracking systems. Using sophisticated data processing and matching technology, they deliver unmatched value to a rapidly expanding customer base.   The TalentDrive and Scout workplace combines the best aspects of the startup world — strong teamwork and commitment, significant individual freedom and responsibility, and a fast-paced environment — with the financial stability, benefits, and infrastructure of a larger organization (provided by Aquent, a sister company).   Position Summary: The Customer Experience Executive will have a strong background in a host of different areas including: facilitating end-to-end customer experiences, managing a portfolio of => 350 staffing firms, selling into companies for staffing services, recruiting, as well as developing customer relationships focused on increasing product utilization.  As Scout employees, we expect you to present yourself as a polished customer experience person who is entrepreneurial and treats this job like their own business.  This is a role that touches more than one aspect of the organization and requires someone who is extremely driven, can multi-task, enjoys supporting customers beyond their expectations and finds earning new business rewarding.  Experience working in the human capital management space, recruitment or technology is a MUST.  If working for a fast paced company and energetic team excite you, this job is perfect for you!    Essential Functions and Responsibilities include the following.  Other duties may be assigned: Execute strategic product utilization tactics to drive new business. Embrace calling and prospecting existing customer base to begin/continuing use of the Scout product. Create meaningful relationships with customers to ensure customers are beyond delighted with Scout and our products. Owns end-to-end customer experience. Train new customers on product use and encourage product use across entire organization. Understands the business logic of Scout products, sales processes, HR, recruiting and applies this knowledge to proactively optimize the customer experience. Partner with Scout Sales Team members to ensure delightful customer experience across each potential and existing customer. Review submitted candidates for optimal visibility and quality success. Delight customers to want to hire through Scout product. Works with SalesForce to track progress, customer issues, develop self-help documents, support customer community, etc.     Qualification Requirements: Bachelor’s Degree or similar 4 year college degree. 2+ years of experience with HCM, sales and customer relationship development support in either the recruitment industry or web-based technology. Used to having quotas’. Direct sales of product staffing. Previous experience with/and understanding of Recruitment Technology. Driven self-starter that takes pride in exceeding expectations. Proven ability to conduct compelling presentations/demonstrations. Analytical mindset capable of identifying patterns and establishing actionable items based on data. Excellent interpersonal communication skills, attention to detail and strong organizational skills. Superior customer experience skills. Team player with vested interest in seeing everyone succeeds. A passionate, driven, self-confident and focused self-starter able to take initiative. Proficient in Word, Excel, PowerPoint and SalesForce.     Desired, but not required: 2+ years of experience with SaaS Previous experience with technical troubleshooting. Superior customer experience skills, with a passion for “getting it right the first time”. Proven ability to logically document customer issues, follow-up timely with involved parties and close loop on all issues. Demonstrated time management skills. Previous experience working directly with organizations >5,000 employees.
Show more

Other jobs you might like

  • Executive Business Coach

    Vistage International

    - Naperville, IL

    Are you ready to be a CEO Coach with Vistage? CEO Coaches, or "Vistage Chairs" as we call them, are successful business mentors and the kind of person who can help CEO's, Business...

    13 days ago from Vistage International
  • Site Supervisor - IL, Forest Park - Job

    Universal Services of America

    - Forest Park, IL

    Description Hiring for a Sit Supervisor Must be available to work all shifts At Universal Protection Service, our vision is to be Exceptional, to maintain exceptional people, to...

    30+ days ago from Universal Services of America
  • Staffing Coordinator

    NEW

    Crown Services

    - Villa Park, IL

    * Great sense of humor * Previous customer service experience a must * Needs to be customer focused with a sense of urgency * Self motivated * Excited about cold calling * Ability...

    2 days ago from Crown Services, Inc
  • HR Analyst

    Smith Hanley Associates

    - Chicago, IL

    Smith Hanley Associates HR Analyst Location: Chicago area Salary: $85k - $105k depending on experience Contact: Nancy Darian - ndarian@smithhanley.com Global company is seeking an...

    30+ days ago from icrunchdata
  • Talent HR Manager Advisory Financial Services (6331036)

    NEW

    PwC

    - Chicago, IL

    PwC/LoS Overview: Are you interested in the opportunity to work for an industry-leading firm that services clients that include the Fortune 500, and will give you the experience...

    2 days ago from PwC
  • Recruiting Coordinator

    Addison Group

    - Chicago, IL

    Our client is seeking a strongRecruiting Coordinator for a contract to hire position. This is a great role fora candidate who has a minimum of 1-3 years of recruiting coordination...

    5 days ago from CareerBuilder
  • Recruiter/Sourcer

    Judge Group

    - Chicago, IL

    Company Description: Founded in 1970 by Martin E. Judge Jr., The Judge Group is a professional services firm offering Technology Consulting, Enterprise-Wide Staffing and Corporate...

    5 days ago from ZipRecruiter
  • HR Generalist - Relocation to Saudi Arabia

    NEW

    Saudi Aramco

    - Chicago, IL

    Job Title HR Generalist Position Description DREAM BIG As one of the worlds largest fully integrated energy enterprises, Saudi Aramco not only looks for individuals who can meet...

    16 hours ago from Saudi Aramco
  • Recruiter

    NEW

    Genesis10

    - Chicago, IL

    Genesis10 is currently seeking a Recruiter with our client in the financial industry in their Chicago, IL location. This is a 12 month + contract position. Description Mortgage...

    2 days ago from Dice
  • Talent Acquisition Recruiter

    Zurich North America

    - Schaumburg, IL

    View Search Results View Job Cart (0) Send This Job to a Friend View My Account Talent Acquisition Recruiter Position ID 33640 Location(s) IL - Schaumburg Telecommute No...

    9 days ago from Zurich North America

Show Me More

Were you satisfied with these results? Yes | No
Thank you for your feedback!