Retail Sales Associate

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Company: Harbor Freight Tools
Location: Louisville, KY
Date Posted: February 18, 2015
Source: WorkInRetail.com
Sales Associate must have a strong customer service orientation to be successful. 
* Provides the highest quality of service to customers at all times. 
* Handles customer service inquires and concerns through complete knowledge of product locations and functionality, including current promotional Endcaps. 
* Ability to work varied hours/days including nights, weekends and holidays as needed. 
* Position must have completed all training and product knowledge modules on The Source. 
* Ensures customers have all required items and needs are met while consistently driving sales through 'completing the project'. 
* Knowledge of the new item listing and product information guide from 'New Product Advisory' communicated from Category Management. 
* Able to navigate the store inventory system to review merchandise levels and substitute sku's. 
* Effectively communicate to management team concerning sales activity that may deplete inventory on Sales Floor. 
* Ensure communication with Manager on Duty to receive daily goals for Extended Service Plan (ESP), Inside Track Club and Customer Mailing Cards. 
* Organize/transport materials or supplies within store using hand trucks. 
* Returns damaged items to storage room that do not meet Harbor Freight Tools specifications. 
* Fills orders, issues and rotates supplies from inventory stock. 
* Maintains stores cleanliness and organization throughout the day. 
* Follows all safety requirements of Harbor Freight Tools, local, State and Federal jurisdictions. 
* Provides immediate assistance to customers as requested. 
* The ability to meet established productivity or sales goals. 
* Additional duties as directed by management.

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