Sr. Computer Operator

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Company: Choice Hotels International
Location: Phoenix, AZ
Date Posted: July 1, 2015
Source: Choice Hotels International
Title  Apply Now
Sr. Computer Operator
Location
Phoenix
Description

I. SUMMARY STATEMENT

This position is responsible for providing leadership for an Operations shift which will include running jobs, following procedures, documentation, occasional data center work and other duties as assigned. This position will be responsible for ensuring that work done by computer operators on the same shift is completed in a timely manner, correctly and is documented appropriately. This position is responsible for procedure updates, failovers, tape backup and management, disaster recovery implementation, patching processes for multiple platforms, and new associate training with development plan input all while exemplifying consistent quality customer service to internal and external clients.

PRIMARY DUTIES AND ACCOUNTABILITIES

Projects:
- Perform shift work which includes running jobs, monitoring systems, escalation of issues, troubleshooting and other duties as assigned.
- Establish and update process documentation, including maintaining troubleshooting databases.
- Provide leadership and oversight for others on the same shift ensuring that all appropriate documentation is completed and schedules are adhered to.
- Effectively schedule and deploy failovers, apply patches, and updates on applications and servers.
- Provides input on business continuity and disaster recovery planning.
- Assist in defining processes for maintaining data within the inventory management tool.
- Effectively mentor new associates and assist management with onboarding plan. Provide training to other staff members in the department.
- Assist management in daily workflow.
- Ensure PCI/SOX compliance adherence amongst all Choice Hotels employees, contractors, and vendors are followed within the Data Center including the colocation sites.
- Acts swiftly to restore all production systems in the event of a failure and takes pre-emptive measures to avoid any such outages.
- Provides third tier trouble-shooting of system and data network communications, malfunctions, and outages.

Partnering with:
- Other teams within the Enterprise Infrastructure organization to monitor and deploy hardware and equipment orders.
- Vendors to ensure proper equipment installation and decommission of servers.
- Provide occasional hands on work within the data center.
- Vendors to help implement standard hardware configurations.
- Management to evaluate new hardware technologies, trends, tools and process improvement procedures.

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

- 2-4 year degree in Computer Science or technology related field, 3+ years of related experience or equivalent combination of education and experience.
- Must have strong knowledge of server hardware and components.
- Direct experience with Incident Management, Incident Management, and Change Management tools/processes. ITIL Foundations certificate preferred.
- Must have strong working knowledge of Unix and Linux administration utilities.
- Prefer experience with Sun Solaris Administration
- Strong experience with Scripting (Shell, Bash etc.)
- Demonstrated strong working analytical and troubleshooting skills.
- Effective written and verbal communication skills.
- Strong skills with Word, Excel, PowerPoint, and SharePoint.
- Preferred 4+ years of application, hardware, and server support experience.
- Required 3+ years of customer service experience.
- Must be willing to work 12 hour shifts, both night and day.
- Must provide overtime coverage when necessary to support the overall function of the department.

V. PHYSICAL REQUIREMENTS

Must be able to lift 50 pounds of weight if needed

Choice Hotels is an equal opportunity employer committed to hiring a diverse workforce.
Apply Now

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