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Customer Service Associate Salaries in Morgantown, WV

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>$50K

$45K

$40K

$35K

$30K

$25K

$20K

$15K

<$10K

Bottom 10%

Bottom 25%

Average

Top 25%

Top 10%

>$40

$35

$30

$25

$20

$15

$10

$5

$0

Bottom 10%

Bottom 25%

Average

Top 25%

Top 10%

>$50K

$45K

$40K

$35K

$30K

$25K

$20K

$15K

<$10K

>$16

$14

$12

$10

$8

$6

$4

$2

$0

* Source: Simply Hired's comprehensive salary data is compiled from Simply Hired's internal database, the Bureau of Labor Statistics, and other publicly available sources. The data is adjusted within a margin of error and normalized across all sources, locations, and job categories.


What would I do as a Customer Service Associate?

If you want to work as a customer service associate, you will need to listen to customers and process orders, give information and handle complaints about the company. Your specific role depends on the type of industry. Insurance companies, banks, utilities, communication companies, retail businesses and more all provide customer service for the consumer. You might help customers with accounts, process refunds or answer basic questions.

While most customer interactions occur on the phone, you might conduct live chats, email customers or meet with them in person.

What tasks would I perform as Customer Service Associate?

As a customer service associate, you will help customers with concerns and questions, giving them appropriate answers. You will provide them with information about the company, services and products. You might be responsible for billing, processing payments and taking and totaling orders. You will also update customer accounts and deal with complaints and returns. You will need to document your customer interactions and the steps that you take to resolve any problems. You might then need to refer the customer to a supervisor.

What education, qualifications and education would I need as a Customer Service Associate?

As a customer service representative, you should obtain a high school diploma. You will undergo two or three weeks of on-the-job training to learn the company procedures. A more experienced employee might take you under his or her wing in order to provide you with continued training.

If you decide to work in banking or insurance, you might need additional training to learn the regulations of the industry, with ongoing training an integral part of the job.

Skills that can help you land a Customer Service Associate position include:

  • Communication, including listening – You should be able to give customers accurate information over the phone, in writing or in person. You might need to document these interactions. You will need to listen carefully to the customer
  • Customer service and interpersonal – You need to create a positive experience for the customer, even in the midst of complicated or difficult situations
  • Patience – Working with public takes a great deal of patience, especially when customers are unhappy or rude

As a customer service associate, you will also need effective problem-solving abilities, helping customers find answers to their questions and solutions to their problems. You will also need to be familiar with basic technology, including phones and computer equipment.






* Source: Simply Hired's comprehensive salary data is compiled from Simply Hired's internal database, the Bureau of Labor Statistics, and other publicly available sources. The data is adjusted within a margin of error and normalized across all sources, locations, and job categories.




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