Advanced Search

Customer Service Representative Salaries in Wilmington, DE

12% National Average vs This Salary

% Your Salary vs This Salary

Edit

Add your salary to the graph!

See how you compare to the average.

Please enter a valid number

We understood your entry of to be an hourly salary, and have converted it to a yearly salary of .

Edit

Close

Your salary of was too to display on our graph.

Edit

Close
Showing

>$90K

$80K

$70K

$60K

$50K

$40K

$30K

$20K

<$10K

Bottom 10%

Bottom 25%

Average

Top 25%

Top 10%

>$40

$35

$30

$25

$20

$15

$10

$5

$0

Bottom 10%

Bottom 25%

Average

Top 25%

Top 10%

>$50K

$45K

$40K

$35K

$30K

$25K

$20K

$15K

<$10K

>$40

$35

$30

$25

$20

$15

$10

$5

$0

* Source: Simply Hired's comprehensive salary data is compiled from Simply Hired's internal database, the Bureau of Labor Statistics, and other publicly available sources. The data is adjusted within a margin of error and normalized across all sources, locations, and job categories.


What would I do as a Customer Service Representative?

As a customer service representative, you will help customers with various services: providing general information about the company, processing orders, dealing with complaints and resolving problems. You might speak with the public or customers in person, on the phone, via email or through chat interfaces.

You will need to use a phone, work on the computer or with other office equipment as you connect with customers. If you work in a retail store, you will need to operate a cash register.

What tasks would I perform as Customer Service Representative?

Customer service representatives offer answers to customer questions, giving them information about services and products. They accept orders, total up invoices, send out bills and process payments. Customer service representatives also update customer accounts and manage complaints or returns. They document customer interactions and if they cannot help the person, they transfer customers to managers.

What education, qualifications and education would I need as a Customer Service Representative?

You should have a high school diploma if you want to work as a customer service representative. They will complete on-the-job training that lasts from a week to a month, depending on the industry. For new hires in the insurance industry or in some technical fields, the customer service representative might need to complete long-term training that can last several months.

Skills that can help you land a Customer Service Representative position include:

  • Strong people skills – You will be interacting with people throughout your whole shift and will need to be able to effectively communicate with them
  • Patience – You will need patience when others become angry with you and remember to not take their outbursts personally
  • Conflict resolution – You will need exceptional conflict resolution skills, and the ability to keep customers satisfied while following company protocol

Additional abilities that will benefit you as a customer service representative include quality assurance, market and product knowledge, problem solving, listening, documentation, multi-tasking, analysis, phone skills and a focus on quality and giving your best to the customer.






* Source: Simply Hired's comprehensive salary data is compiled from Simply Hired's internal database, the Bureau of Labor Statistics, and other publicly available sources. The data is adjusted within a margin of error and normalized across all sources, locations, and job categories.




Hiring for Customer Service Representative positions in Wilmington, DE?
Reach qualified local candidates in Wilmington, DE with hiring solutions from Simply Hired.
Post a Job