Working at 1-800-GOT-JUNK?: Company Overview and Reviews

764 reviews
1-800-GOT-JUNK? Ratings
Average rating of 764 reviews on Indeed
3.4Work-Life Balance
3.3Pay & Benefits
3.3Job Security & Advancement
Vancouver, Canada with franchise locations throughout the United States, Canada, and Australia.
1,001 to 5,000
$100M to $500M (USD)
Consumer Goods and Services

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1-800-GOT-JUNK? Reviews

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Overall Reviews at 1-800-GOT-JUNK?

Truck Driver | Allentown, PA | Aug 7, 2020
Overworked, underpaid, treated poorly
This company is all smoke and mirrors, they promise you everything and give you nothing. I worked in the Lancaster franchise for over a year, it was fun somedays, but 90% of the time was very stressful and overwhelming. If you have a family, don't plan on seeing them often and plan on missing out on everything, you will work understaffed and long hours, 50 to 65 hours a week busting your butt to bring home what someone could easily make doing a 40 hour week and seeing their family. Place is a revolving door of employees, since I started not one employee still works there, everyone is new. As an senior employee you will work with a new hire just about every day. When team lifting a heavy item this becomes extremely dangerous, I've had many injuries on the job because someone couldn't handle it and would drop items on you. Not fun carrying a refrigerator up basement stairs when your partner decides to let go. They provide you with nothing but 2 uniform shirts, a hat and some gloves, no masks, no handwashing stations, covid regulations are thrown right out the window. THIS COMPANY DOESN'T CARE ABOUT YOU, OR YOUR SAFETY!!! I was exposed to asbestos, broken sewer pipes, black mold, you name it. They say you can refuse a job if you don't feel safe, but it will count against your bonus as a cancellation. Speaking about bonuses, if you meet all the requirements to get a monthly bonus, don't think you are going to get it, they make you wait a month until u get it in hopes of t
Truck Driver | Madison, WI | Sep 28, 2021
With a great attitude and salesmanship, you can make good money
Please note, this is EXCLUSIVELY for the Madison, WI franchise and does not represent a review of the corporation as a whole. When I started, the job was great. The hours were fairly consistent to a typical workday (a couple 10-12 hour shifts a week, mostly 8-10 hour days) and the pay was good. Please note, their pay range is INCLUDING bonus and average tips earned. I was able to quickly advance from a trainee position and take on more responsibilities. The workplace culture, considering only your peers and immediate coworkers, is GREAT. If you consider the management that most people interact with, it's still good. However, I encourage any interested applicants to keep a VERY watchful eye on your paystubs when working here, and try to tally how much you're owed separately so you can check for issues, as there were more errors across more paychecks than I can recall, from missing bonus and tips, to not accurately paying hourly wages if an employee works two differently-paid positions, etc. The hardest part of the job is keeping a good attitude when doing really nasty jobs, but once you get used to it, it becomes a breeze! My favorite part of the job was driving from jobsite to jobsite to help other teams on their large jobs, and second most favorite part was how many cool items I found on jobs. Until a change of ownership happens, I would not encourage ANYONE who does not have great communication skills and can deal with a constant lack of knowledge and professionalism t
ProsLunch is almost always paid, good attitude equals good money and good days, quarterly reviews usually resulting in raises, driving bonus for those that can meet minimum driving expectations
ConsInsurance options are incredibly expensive. Constant understaffing leads to current employee burnout, long days, and few days off
Driver | Austin, TX | Aug 5, 2019
Terrible very misleading and false advertising
I wouldn't recommend this place for work or for anyone looking for a green junk removal service. (Nationwide locations may be different due to franchising) Anyway I saw it first hand, I was invited to work with them after I did a little research looked like a good company on paper. The company doesn't provide any type of PPE equipment, We were removing broken glass, sharp objects, and also used toilets from a hotel. Luckily I had gloves in my bag. But I think at least they could do is provide some protective gear since they don't offer any type of health benefits. Next I want to touch on the topic of recycling and how they tell you in videos about how they have a recycling shop and sort everything properly is a big fat lie. I witnessed it! If it's not any type of scrap metal to make a buck it will go straight to the dump. We had nice tables and plenty of plastics and paper from different stops. I was told that's what they want you to think and if it's not metal it goes to the dump. So if you think you're doing something good by choosing them it's false for the Austin, Texas franchise. When it comes to the price for removal it's really expensive. We took a full size mattress and box spring with a dresser and 2 medium size igloo style dog houses, and the man was charged over $500. When it came to the hiring process after my trial day with them. I had questions and concerns about the recycling and pay. I'm very interested in who I work and the core values of a company. I just wa
Truck Driver | San Rafael, CA | Jul 22, 2020
There is a brotherhood feeling when you work with this team.
I have worked for 1-800-GOT-JUNK? for around 6 months now. From the start, the management and the truck team members have been upfront, helpful, attentive, clear, and timely. The management at the office doesn't act like the uptight suits who sit in the office all day and are afraid to get their hands dirty. The managers were all working in trucks when they started, so they know what the truck team is going through and they care. The managers are always helping, always encouraging, always active not only in the office but helping with the trucks and working hard with their teams. The truck team members are all pretty cool guys. There is definitely a strong brotherhood feeling you get from the start. Everyone wants you to succeed and they want to help you succeed too. From my first day, up until even now, this is how they act. I have never felt dumb or bothersome for asking a question. By making you better at your job, they make you a better teammate for them. It's a great win-win. One of the best results of this job for me has been the benefits it has had for my health. Before I started with this company, I was a little less fit then I would have desired. But with the job, I have toned up and lost weight without even really noticing. Every day can be a full-body workout. But that's okay because you have a team that will help you along your way. I have trust in my team every day. But the best part is, not once have I dreaded going to work. I've have worked for other businesse
ProsGreat team, great management, your team cares, a real feeling of purpose, great schedule flexibility, good pay, fun experiences, and being part of a Real team.
ConsOccasionally jobs can be gross.
Team Member | Houston, TX | Feb 26, 2021
Overworked and Underpaid
This is the worst job I’ve had in 10 years. I’m not even sure where to start but I will start with the bad. The work/life balance here is terrible. You don’t get a weekly schedule, they send you a text around 8PM every night (sometimes even later) letting you know if you work the next day or not. Good luck getting days off, they will work you 7 days a week unless you request days off. The pay is horrific, $10/hour and you do everything for the lazy managers. You’re selling the job as well as doing the job. And if you can’t sell for their outrageous prices then they will take any amount of money to get the sale. You don’t make any commission on your sales either. They claim to have “bonuses” for top performers (I was a “top performer”) but I never saw any money from that and was never given an exact answer of how the bonuses worked in the first place. The trucks they have you drive in are horrible condition, check engine lights on in every vehicle and consistent truck problems that they blame you for even if you had nothing to do with it. No benefits either, working 60+ hours a week with no benefits. The way the apps work that they make you use for the jobs are terrible and inefficient (always having problems, crashing, etc.). They also will short every check that they give you and take away your tips (they tried to short me $300 on my first check and luckily I kept up with my hours and tips and called them out on it). I’m sure I missed a ton more negative but on to the positi
ConsPay Rate, Work/Life Balance, Management, Everything
Truck Driver | St. Louis, MO | Jun 16, 2019
A unique experience with lots of potential
I have worked at 1-800-GOT-JUNK as a driver for nearly 4 years now, and it might be the most fun I've ever had at a job. It's certainly more enjoyable than working in the field I got my degree in (education). I think I most enjoy the daily variety afforded to me by being in a 1-800-GOT-JUNK work truck and driving all over the St. Louis area every day. Each day is unique because you'll be in different parts of town removing different kinds of items, and I really enjoy that aspect of the job. Another fantastic thing about the job is that you can affect the amount of money you make on a daily basis with your level of effort. If you work harder and complete more appointments, you'll almost always be compensated better. I appreciate that my efforts pay off at 1-800-GOT-JUNK. Another interesting thing about working at 1-800-GOT-JUNK is all the people you meet. The customers, for the most part, are usually very happy that we're helping them remove their problematic items, and I really love getting to know the people who call us out to help them. Another awesome thing about working at 1-800-GOT-JUNK is the people you'll be working with. The crew is made up of a bunch of fun loving guys, and there's a real sense of camaraderie among us. The management is friendly and fun as well, and they're always looking for ways to spice things up with contests and incentives to reward us for our hard work. Overall, I'd say this is a great place to work, whether you use this experience as a steppin
ProsProfit sharing, PTO, Health Care Offered, Fun Environment, Unlimited Vacation, Great Earning Potential
ConsLong hours, Variable Stop Times, Hard Physical Labor Sometimes
Navigator | Queens, NY | Apr 28, 2021
Very fun work environment HOWEVER
All the drivers I worked with were awesome and it was a great work environment. The biggest issue was management(Queens location). I was only SIX DAYS(days I worked) into my 30 Day Probation period then management had the AUDACITY to TEXT ME that they were letting me go. No courtesy call or 15 min meeting at the office. No professionalism. They said it was "based off Performance" but Performance in their company translates to how much Revenue is being brought in. I was only a Navigator. That responsibility falls on the Driver. I worked with at least 5 different Drivers and not only did they say their experience with me was great but I made good Revenue with each Driver I was with. And you kno their reasons for firing me were a Complete Lie because when I spoke to another Higher Up(I won't put his name even though I should) he never denied anything I was saying. All he said in the txt message was, and I quote, "Like I said. We have determined, during your probationary period, that you are not the best fit for the position. We are not obligated to go into any further detail. You are not welcome to come into the office tomorrow morning." All of that via text message because management ain't have the guts or professionalism to call or say it in person. So if you wanna work at the Queens location, jus be aware of what type of management you'll be working with. And to top it off, sometimes they would call at 7 in the morning asking for you to come in instead of the night before lik
ProsMove at your own pace. Time goes by extremely fast. Really good tips from good customers
ConsIf management don't like you, they'll cut you off unprofessionally via TEXT MESSAGE
Driver | Holliston, MA | Jul 8, 2015
An Honest Review
I am a current employee working out of the Holliston Branch in Massachusetts. They start you off between 11-12 (I myself making 12) an hour which isn't bad but don't expect a pay raise. The work isn't too bad as long as your use to manual labor however the hours can be brutal averaging 12-16 hour days 5 days a week. The company doesn't really seem to care that much for their employees after multiple complaints of people feeling over worked and burnt out. Injuries are very common with people hurting their knees, back, shoulders, and repeatedly having stuff dropped on their toes and feet. As far as breaks go you won't have time to physically sit down and eat you'll eat driving between job sites but not have a time set aside for you to be able to relax. Add-ons are the biggest issue at our branch when being hired they tell you no add-ons after 5pm but have been known to still be accepting them at 7pm keeping truck teams out till 11pm or later in some cases some teams have been out till 3am. Profits are the bottom line and thats all the company appears to care about as profits go up the care for employees goes further and further down. The only perk to this job is the fact that if you find something you like you get to keep it but those cases are far and few. Most people there after working a couple months are actively seeking other jobs. If you need a job instantly then its an ok temporary job but anything over 3 months isn't worth it. I can't speak for other branches just my o
Consno break long hours don't know when you'll be out of work.
Driver | Olive, MT | Sep 23, 2021
Changed my life for the better
I was making life changes when I started at 1-800-got-junk. And I had been on a diet and things were changing for me. But I needed somewhere to serve selflessly. Granted I made excellent money junking. But I needed to be of service and do work no one else would do. I am extremely proud of the time I spent with got junk and in my heart I will always be a junker. This job helped me become what I was trying to become and it pushed me to continue in my personal aims. I became so strong I could hold a huge box tv with one hand. I became elegant and careful and I also developed speed and focus. Because of got junk I was able to maintain my physical and dietary standards and learn from guys who were experienced and understanding of my situation. Best guys I’ve ever met working there and in a way we were like hero’s. There are tons of people out there who can not handle their messes and when they get out of hand at some point it’s like that for everyone. And we go out and do it for people we don’t even know. I respect those men there and would love to get back to working there soon. I loved EVERY SECOND of my time there. If this sounds like you apply to this job. You will develop kinds of strength you cannot develop any other way and in more ways than one. And you’ll get to know and hang with some great people in the process.
ProsActive work being useful and helpful, Strength, balance, fraternity, face to face negotiations, tips, partners, well maintained trucks fully equipped for the work load, they will make you a strong balanced fearless professional, With that you can accomplish anything
ConsAny con is still a positive. It depends on you.
Operations Manager | La Grange, IL | Mar 16, 2021
Ever-growing Company with Focus on People!
Currently employed for a Chicagoland franchise. When I started the location had a Mom-Pop style mentality with limits and budget. They did good work and managed to expand through the years. In 2019 the location went through an overhaul with new ownership that changed everything for the better (prior too not that they were bad, but they weren't great either)! I came in entry level and fell in love with the job. Out on the field we had similar jobs day in and out but no day was anywhere near the same. Independent work where I wasn't micro managed but was expected to communicate so that logistics can run smoothly. Excelled in the area of people and conversation. With time, I built the JUNK muscle and was able to endure through anything physically tossed my way, not just through brute strength but outside of the box thinking. With the company getting the overhaul they kept current managers but had a vision and plan to expand. Opportunities for advancement became open to those hungry and willing. Went through the process and with coaching and proper leadership I am now currently handling Sales & Operations for Chicagoland market. Would have never of thought that I'd be a junker and love what I do day in and out. The ownership group and those around me that have invested in me have changed my life for the best, and for that I am forever grateful!
ProsCulture, Room for Advancement, Entrepreneurship coaching, busy & interesting days, Owner's and Management, Benefits galore
ConsNot for the weak hearted. General Labor with dirty jobs. Not everything is simple pick ups.
Truck Driver | Toronto, ON | Feb 17, 2020
All in all decent place to work
Honestly I have a pretty positive experience overall with GotJunk, but feel like they still have to improve in a lot of ways as well. First and foremost 1800gotjunk has a pretty decent. management team, my personal experiences with them have been pretty good, but I can see why some people aren’t a fan. But I feel it’s more like nit picking stuff. The job is physical sometimes gross, sometimes super easy, sometimes you just wished you can quit the job right then and there. Your fellow colleagues for the most part are great to work with so it’s nice if you get a guy or gal you get along with, helps make the day go by faster with someone to gripe with about the current job but still work and in no time the horrible job is over, or gets the good job done in no time flat. Go in with an open mind you will be fine. The fleet could be cared for better, like keeping up to date with servicing of the trucks, or if reported minor issues are fixed and dealt with quicker. It would be nice if they gave out dedicated vehicles so that maybe fellow colleagues would take better care of the interior of the truck, knowing that they were going to use that truck whenever they are in shift . I used to have armour all wipes and try to keep the trucks clean, but To be honest I gave that up. Atleast with dedicated trucks you know who has and you can keep everyone accountable. Now for the negative first and foremost the pay is def lacking for the amount of jobs we do, and the physical na
ProsWilling to work with your schedule, management is pretty decent, fellow colleagues are great to work with, Awesome company parties 1 every couple months, free food and booze and said events, 3 days off a week
ConsFavouritism, pay, operations decision making
Truck Driver | Barrie, ON | Jul 12, 2018
Badly Managed, Dangerous Working Conditions, Unrealistic Expectations
Start work at 8am on average. Truck inspection takes 20-15 min.s and yet you are expected to pull the trucks out and be on the road by 8am. Two people in each truck. Each night you find out if there are enough jobs for you to work the next morning and when you get to work you never know what time you will be finishing. It could be just a few hours or it could turn into an 18 hour day. Customers are to be called 30 mins before their appointment window starts and appointments start at 8am. We don't even start work until 8am. And who wants a call at 7:30 am? There are no lunch breaks and no 15min breaks. You are expected to eat in the trucks while driving to the next job. Your truck partner may not have a licence so you could be doing all the driving all day long trying to eat and drive. The managers track the trucks by GPS and call you about everything. I was called by a manager for pulling over at a gas station to use the washroom and was interrogated on the phone being asked why I didn't use the washroom at the customer's house! Management has a difficult job of trying to oversee 15 or so trucks in the franchise everyday with appointments coming and going all day long, and looking at travel time between destinations. They never know how long an appointment will take and all they have to go on is the truck team's estimate when they get on site. With that being said there is no need for a manager to be swearing at you on the job or call you for 36min. after
ProsYou can take treasures you fined home.
ConsYour basic human rights will be violated at some point.
Sales Representative | Toronto, ON | Nov 24, 2012
Fast-paced, job that will whip you into shape and teach you essential skills for dealing with people
You will quickly be surprised when you realize just how in-depth full-service junk removal can be. What most people don't realize about this job is its not simply slinging people's junk into a truck. A Driver/Navigator will learn sales, customer service, and marketing in a fun but competitive, fast-paced environment. You'll learn time-management skills, and be responsible to manage appointments while keeping customers happy. It offers exercise, sunshine, and free junk (you would be surprised to see some of the things people throw out). I will warn you, that if you have a sensitive sense of smell or can't lift a fridge out of a basement this job may not be for you. You'll meet many interesting people; contractors, retail managers, hoarders, celebrities, seniors down-sizing, real-estate agents, just to mention a few of the types of people you'll come across. You will be helping overwhelmed people get rid of the things bogging them down, and while it can be challenging it is also very rewarding. You'll always have a chance to improve yourself through metrics- and incentive-driven days, and there are enough in-office competitions to keep you on your toes. Your managers will drive you, often with a tough-love approach; their corporate team motto: "to empower each employee to reach their full potential" is very true, and they are every bit as fair and fun as your fellow truck-team members. The culture is great and there wasn't a single guy that I didn't like working with (which
Prosfree stuff, exercise, sunshine, fun, interesting
Consunpredictable hours (usually long though)
Training Manager | Nanaimo, BC | Jul 28, 2022
Customers are great but management is inconsiderate
I’ve been with the company for 1 year and 5 months. And made my way from Navigator(lowest position) to Jr Operations Manager(middle high position). If you can trust any review you can trust mine as I used to be a huge believer in this company but started to see the major flaws and how they take advantage of there workers. The company sells you on a lie that you start out making $18.00/hr but in reality your wage is $16.00/hr. You make tips, and if you have enough work and the customers are generous you’ll practically be living off what you make in tips. One of the largest bonuses is that you get to take hope anything you find on the job site, but good luck getting anything because management hogs all the nice items for themselves. Many of us were forced to bring the items home or hide them in are cars. Hours fluctuate constantly, but you’ll never work more than 4 days in a week. Average 2 week hours is between 60 to 69 hours. Management makes sure to send you home early if no work in on the schedule for the day. Not to mention if you want to go on holiday for a week good luck getting scheduled in for 4 days a week again as they will just reduce your shifts out of spite. There is no safety procedures or videos they show to safely handle hazardous goods. I found myself many times in dangerous environments such as aspectos, bat/rat poo, and homeless shelters full of needles and expected to get the job done. If you made good revenue that day they wouldn’t mind, but if your n
Truck Driver | Vancouver, BC | Aug 1, 2018
Unreliable hours, bad pay and management create an unfulfilling job experience.
After working at 1800-GOT-JUNK for a substantial amount of time I can confidently tell you to look elsewhere for employment. Your average day will consist of intense manual labour in extreme heat (at least in the summer), potentially dangerous jobs in which you will be pressured by higher ups to “get the job done” for the revenue (of which you won’t see a penny of), and no scheduled breaks (and your schedule will often be jam packed with ridiculous routes) and with the little free time you get you’re expected to advertise for the company, whether that be door hangers, signs or waves. You will only be making 14 an hour base wage which the boss thinks is too much and is always looking for opportunities to pay you less (cutting shifts, hiring a manager who’s main job is streamlining “overtime management”). Many other similar junk companies start at 16 (what you cap out at with 1800) and go upwards into the 20’s. You make profit share but it’s hard to get on it and it’s mostly negligible. Workers have been there for 8 months without profit share. Most of your extra money comes from tips which are unreliable. Your shifts are routinely cut often without even a few hours notice. Despite being scheduled for 4-5 days a week you can often expect to work more like 3. The management sees you simply as disposable “contractors” and don’t care if you need to pay rent or make money for school. Most of the higher ups in the company wouldn’t last one day on the job but find it easy to
ProsGood co-workers
ConsManagement, pay, and intense manual labour.
Driver | Toronto, ON | Jan 15, 2022
Dynamic and positive work environment, flexible schedule, fast-paced and competitive
If you are tired of having a job where you keep checking the time on your phone, waiting for it to hit 5 o'clock then this is the job for you. Being apart of the 1800GOTJUNK Toronto team is a blast. Everyday is something different and the work is very dynamic which was the major quality that sold me on this job. As a driver, your typical day is spent simultaneously performing the roles of customer service/sales rep, driving and logistical planning, and performing various degrees of physical labour. The shift flies by because most of the time you're racing against the clock. There's many ways to earn extra cash on the job, such as through tips, winning contests (company gives away weekly/monthly gift cards for performance), and keeping the cool things you find on the job! You get to see new parts of the GTA and meet tons of new people. You'll work with different co-workers almost every shift which keeps the days interesting and fresh. GOTJUNK has created a fun and competitive work environment. They reward crews and individuals for daily, weekly and annual goals reached. Management has an open door policy. They are relatable and eager to help with any issues you have. The company as a whole genuinely wants you to succeed, whether that is out in the trucks or in your own personal development. There is a strong sense of team throughout the workplace. Overall, what you put into this job is what you get out. If you show up unprepared, with a bad attitude and poor work eth
Prospositive work environment, flexible schedule, dynamic, learn new skills and improve existing skills, good money with many opportunities to make more
Consundefined daily end time, Long hours - 9-13 hours daily, work-life balance

Questions And Answers about 1-800-GOT-JUNK?

What is the best part of working at 1-800-GOT-JUNK??
Asked Oct 22, 2020
Answered Jun 30, 2022
The traveling
Answered Jun 25, 2022
What is a typical day like for you at 1-800-GOT-JUNK??
Asked Apr 30, 2021
Answered Aug 4, 2022
A lot of hours , hardly time for breaks.
Answered Aug 3, 2022
How often do you get a raise at 1-800-GOT-JUNK??
Asked Oct 7, 2020
6 months
Answered Aug 6, 2022
Based on performance and periodic testing
Answered Aug 4, 2022
What benefits does 1-800-GOT-JUNK? offer?
Asked Dec 23, 2018
Hourly pay, tips
Answered Aug 10, 2022
None at all
Answered Aug 8, 2022
What is the promotion process like at 1-800-GOT-JUNK??
Asked Oct 18, 2020
Periodic testing/proven ability in the field.
Answered Aug 4, 2022
Answered Aug 2, 2022