Inspect club with facilities tech lead prioritizes daily duties to be fixed as per budget and priority. check sales numbers from prior day (membership sales, total fitness sales, kids club sales, Retail sales, membership cancelations, retail returns, and Labor corrections) calculate new daily sales goal to meet monthly sales expectations as per 110% to budget. Send email to department mgrs. setting adjusted daily sales goals for the day, week to date numbers, labor review, and daily meeting time. Send evaluated numbers to district mgr. for review and pep for daily district conference call. After conference call meet with department mgrs. to talk about adjusted daily sales numbers drainers and drivers to meet expectations. Club walk and talk (get members perspective about club.) meet with personal training team to talk about client files, session assessments, fitness sales, sales techniques, and up coming certifications. Meet with service team (as needed) discus overtime as it reflects to labor, promotions and transfer possibilities, and any new product sales. Meet with facility Lead to cover accruent budget. Email Group X coordinator about all aerobics classes and instructor issues (positive and or negative.)meet with Membership mgr. to talk about prior days sales drainers and drivers, labor, monthly sales budget (new membership sales, fitness sales, cancelations, and schedule.) manage Digital ship (i.e. club face book page, respond to all yelp comments, post any new company
ProsFree membership, staff, District mgr.
Conslong hours(above 70 hours a week), speratic days off
Customer Service Representative | Moraga, CA | Aug 25, 2012
Active, Productive and Entertaining Work Environment
I was cross-trained at 24 Hr to work the front desk and Kids Club which is the daycare center attached to gym. I spent 98% of my time in the day care center where each attendant had to be background checked and CPR certified to begin with. A typical day at work would include walking in to clock in and being greeted by all my friendly coworkers where you can hear the sounds of treadmills and pumped up music playing then entering the whole other world of 30 kids screaming and running around chaotically. Even though it could get hectic, my favorite part about the job was just spending an hour or two with the kids while their parents exercised, getting to know them and make them laugh or console them when they are upset. Creating and building a bond with close to 100 kids was the most enjoyable part because then they are super excited next time they walk in to see you and it makes not only you happy but the parents as well to know that their child is being taken care of. The most challenging part was communicating with the other working attendants to make sure that we all have one set way to talk to kids or treat kids that need to be placed on time out or slightly scolded. All of us had babysitting backgrounds and each of us had a different way of approaching or handling certain situations but it was important to our supervisors that we act consistently around the kids as much as possible so they would learn the rules too. Our management system was great. We had a club manager wh
Prosfree gym membership, reimbursed any gas used for work trips, super friendly environment
Extremely unfocused coupled with a negative reinforcement training and work environment.
If you want to be personally insulted on a daily basis with no positive reinforcement this might be a great place for you. You are welcome to feel that you are a fundamental failure every day that you are lucky enough to work for 24. You also can expect to have your position regularly threatened regardless of your performance. There level of performance based management has no caring for any individuals or individual situations. Individual situations also include demographic challenges and past business challenges in the unit you are assigned. You are a number and you will make your numbers or you will be offered unlimited opportunities. There is also an extreme disconnect between the vision of the human potential leaders that have a great message, that would make this the greatest place to work for causing the numbers to be achieved, “when your people come first you don’t have to worry about your budgets” and the district and RVP level management. There is no caring for what is actually happening to the front line managers from the district and up level managers who clearly don’t believe in the messaging from human potential. You can also expect to have to track and defend up to forty action items per day and for discipline purposes you can expect the goal lines to be constantly out of reach and moving increasing the opportunity for more performance based management and gotcha games. The district mangers love set up and gotcha games. You will also be tracking and managing
ProsYou live in a gym
Consinsulting negitave work enviroment and 90 hour work weeks RUN AWAY!!!!!!
Decent Job Ruined by Poor Company Policies, Contradicting Duties and Ethical Issues
It's a minimum Wage job that is fairly easy. Your main responsibility is making sure people are getting checked in and your secondary responsibility is manning the Point of Sales system processing transactions.
That said, you are FORBIDDEN to leave the front desk for any reason. Even if the front desk remains in your line of sight and even if you are merely ten feet away from it-- you will be warned by management to get back behind that desk in fear of "Corporate Management". This makes it an issue in maintaining friendly relationships with the other staff because as a front desk rep, you cannot really socialize with any of the trainers or management unless they feel like visiting the front desk. Most seem to avoid it because members try asking the trainers to do front-desk person tasks.
There also seems to be a lot of disconnect between management and their gym. Often the bathroom stalls will run out of toilet paper or soap or shampoo, and the front desk person being the representative of the club will face the brunt of the blame from the members.
Another issue seems to come down to the amount of available hours. Now, this might depend upon the club but often peoples hours are changed without notice and hours are constantly cut short. 24 Hour Fitness will over-saturate shifts with employees when only 1 front desk rep can be placed on any given shift. I have seen as many as 5 reps for the day-shift alone, and there are only 7 days in a week. So the money can be pre
ProsLaid back, Short shifts
ConsPayment, Policies that don't make sense, Lack of communication with co-workers and management
Like a lot of companies that involve sales on a service based product, this place pushes you to the edge. With the changes going on with technology and people, it has mad working with the company extremely difficult as everything is very old school and still on paper, and sometimes absolutely unnecessary when computers have already done the work for you.
Much time is wasted making cold calls to people on a list and expecting 25% of them to come in and purchase, when 95% of those who do buy, are those who were never on the call list to begin with. The pay for a job that also requires you to make the company most of its profits from, is low, and doesnt include commission. At $10.25, I could be working in fast food for $9.00 and have a far less stressful job that pays almost the same, without all the constant nagging from management. If you hit your goal for the day, everything is amazing, if you miss it by even a dollar, then the world is about to end.
The goals set are FAR above what the company actually needs to profit, as attaining at least 95% of a monthly goal, nets management a bonus, while those below them, even if outperforming them(which is VERY common) receive no compensation.
Membership counselors are a quickly dying breed for gyms, and here its no exception. Financially speaking, it would be in the companies best interest to remove all but 1 counselor per club, and allow those interested to enroll on their own with a few available kiosk's. Places like Plane
The company was one of the best places to work until the new CEO was appointed. 24 Hour Fitness, under the leadership of the former president, was all about selling with service, treating team members, club members, and guests like GOLD. Unfortunately, the new leadership cares about one thing and one thing only, MEMBERSHIP SALES. There is no emphasis on customer service and total revenue (which is the most important component of any business), but rather membership sales. It's ironic because the club manager bonus plan is based primarily on revenue and profit, with membership sales as a qualifier. However, if you achieve all of your revenue and profit goals, but miss on membership sales, you will be crucified depending on your district manager, but can still get paid a bonus. The bonus plan does not align with the vision of the new CEO. However, I heard that the bonus plan may be changing, again, for 2016.
24 Hour Fitness has now become TSI 2.0 on the east coast. I've spoken to numerous team members, specifically in the North East and the management team has employed an overwhelming amount of former TSI employees (district managers, club managers, sales managers, etc). I don't think that is wise, given how poor TSI has performed as a company in recent years (Also, 24 Hour CEO is the former CEO of TSI). Higher paid team members are being laid off in an effort to increase cash flow. Salaries for new club managers are at least 25% less than current club managers in
ProsTeam Members, Medical Benefits, Paid time Off if approved, Paid Holidays
Though a great platform for people who have a true passion for fitness and serving the community- this company had started their nose dive long before COVID-19. Management had a high turn over rate due to constant mistreatment by higher ups. Some would flat out even got bullied to quitting. Like most places, favoritism plagues this company. If you did good, they’d leave you alone and cheer you on. If you didn’t, you would receive very little support or development and eventually they would just ask you to leave or hope you’ll quit. I was one of the very few that found great success in my job, but I was also quick to notice the mistreatment and neglect that was happening around me, from my pedestal. This company had great potential, but corporate had already made too many mistakes from the beginning, including trying to merge their sales team and front desk team together to take on more responsibilities without any pay incentives or proper compensation. Not to mention making it extremely difficult for front line workers to receive medical benefits EVEN IF you were full time.
The final nail in the coffin was the lack of human empathy that the corporate team has. They gathered thousands of people on a conference call, only to press play on a pre-recorded message saying “effective immediately, your employment is terminated” after months and months of radio silence from the company. Even employees who have served the company for almost a decade were not exempt from the cold and t
Always changing demands and policies, while morale for the most part at various gyms is low.
The biggest thing for me with any job is morale of the staff, I’ve seen countless new hires come in eager to work, then after a couple weeks they start calling off, ultimately they don’t want to be there anymore. This results in management being forced to schedule the same people over and over again and scrambling for coverage. The company can make you feel expendable at times, just like they did with the gym technicians, forced most to take a pay cut or “made them” quit if they didn’t want to accept it. I’ve had countless coworkers tell me the job stresses them out even when off the clock. Your hours can be cut at a moments notice, going from over 30 hours a week as a part timer to lucky if you’ll get 12-15. I’ve seen scenarios where someone’s promoted from a sales and service associate to an expert and the pay increase isn’t even 70 cents. If you’re a leader in your gym’s sales, that’s literally the only way you’ll get hours, but you get no additional compensation. On the plus side you can meet some cool coworkers and gym members along the way that make the shifts feel quick and somewhat enjoyable. However bottom line I wouldn’t make this a career, this is probably optimal for someone that’s starting college, or at the hallways point in college and just wants some extra money and doesn’t care if it’s inconsistent. I find myself now willing to do my duties as best I can when scheduled of course, but the fire I once had to grind for sales and really give my all to this compan
ProsCool coworkers, if your manager is flexible with scheduling, you could still have a life, building relationships with the members.
ConsLow pay, high demands, no job security, sales goals always increasing even if your gym is short staffed, the only way for your check to be half decent is to literally be at 24 EVERY day, most members are cool, but sometimes you’ll encounter some that make you wonder if this is the right line of work for you.
Horrible place to work for. High turnover and unreasonable expectations.
On my first day as a trainer at 24 Hour Fitness, another trainer introduced himself to me by saying, "oh, another new trainer this week." I asked him what he meant, and his reply was that he has seen more then 20 trainers come and go in the last couple of months, and that even the Fitness Manager was new and they go through them every couple of months. This place hires new trainers every week, knowing that most trainers quit within month because it's nothing but a high-pressure sales job. You may train 20% of the time, but over 80% of the time, you're cold calling, working the floor or trying to get clients.
They require you to get 3 new prospects for every hour that you are on the clock. That's Insane! If I work 6 hours a day, that's 20 new prospects a day, or 100 new prospects a week. There are over 20 trainers at the larger locations, so if you have 20 trainers all trying to get 100 new prospects a week, then that's 2000 new prospects. There's no way the gym gets 2000 walk-ins or referrals a week, so how can you ask such unrealistic expectations of your trainers.
They lie to you when you first start, telling you that you'll make around $3500.00 a month, but that's only once you get a full-time client base, which could take you several months, so be prepared to make minimum wage and part-time for a couple of months, and good luck paying your bills. This is not a job for working, responsible adults who need steady income to pay bills. It's okay for students just star
ConsTurnover, pay, management, lack of compassion.
24 Hour Fitness has an amazing culture, every aspect, from the employees that work there, the managers, to the District Vice Presidents, and all the way up to the CEO and President himself. When you work for 24 Hour Fitness you know right from the start that company cares about you both in your development as an employee, but also as a person. There is a good balance of work life and personal life, no mandatory overtime, flexibility in scheduling most of the time, and management that is invested in developing you. The compensation is good based on how much responsibility you have in your position, plus there is the opportunity to earn more outside of your base pay, your coworkers are your teammates instead of your competitors like with some other companies, you have a fair opportunity for advancement based upon productivity and success, you'll receive hands-on-training from your experienced superiors, and you'll get to participate in motivating district meetings when you are a manager (Beach Parties with free food, Volleyball games, and good cheer). The company operates with integrity and expects their employees to conduct themselves appropriately, 24 Hour Fitness does not tolerate misconduct or disreputable practices. The company provides a wonderful work environment and culture, reasonable expectations and good pay, comradery amongst peers and superiors, and great opportunity for those willing to work hard and improve themselves daily.
My only grievance working thei
ProsAmazing Culture, Fantastic Hands-On-Training, Competitive Pay, Free lunches during mandatory meetings, and More
ConsOnboarding training is excessive and nearly useless
24 Gives the Hype but Fails | Gisborne | Jan 13, 2016
Car Salesman Act 2
Cool Company but overall bad start to really work for when you see all the holes in the training and selling part. Sales Mangers are not suppose to Sell! They are suppose to Coach there Team to Greatness. When i look at a sales manager he or she should be the one coaching up his sales force to be more, not trying to pick the cream of the crop of memberships and become a foe not a helper.I smell "Mutiny" in the sales team. I am not sure, but this kind of sales will never work ask anyone who has been in sales because you lose trust. Also my managers picked favorites and uses "Ups" to push others to get 25 new leads a week for someone else to close them. After working hard to acquire over 250 new leads already and that wasn't enough. To say sales at 24 is a rat race is and understatement and there is a reason they can't keep good sales people and always have to hire new ones every year, the structure is to make everyone scared about there job. When I joined I loved the perks free membership to a sweet gym, the people are all here to help you meet your fitness goals, most show a lot of compassion and the stories I have heard from all walks of life has made me proud to work for them. But always worried about my longevity with working for 24 hour fitness. Also you never get anything in writing and its always changing every week so you never get too comfortable in your job and i always hated that, its doesn't entice me to be a better worker when they keep changing on me, they are al
ProsCool Staff, Cool Higher Up Bosses, Nice Clients for a common Goal Health and Fitness
ConsSales Structure, Selling Managers, Not enough Coaching, Ruins Young Sales Team, Pushes to hard for results instead of coaching, Comes off Very Car Salesmanship, Badgers Clients, Sales Manager sells you down the river if he doesn't see you worth
Questions And Answers about 24 Hour Fitness
What is the best part of working at 24 Hour Fitness?
Asked Oct 11, 2019
The coworkers and members there are all great people to be around. The free membership is also really cool!
Answered Jul 2, 2022
Free member ship an making s difference in there journey
Answered Jun 27, 2022
How often do you get a raise at 24 Hour Fitness?
Asked Feb 22, 2021
Answered Sep 14, 2022
Every 90 days
Answered Sep 13, 2022
What is the promotion process like at 24 Hour Fitness?
Asked Sep 30, 2021
They do not promote company cuts yours hours and let’s you quit.
Answered Sep 19, 2022
Answered Sep 14, 2022
If you were in charge, what would you do to make 24 Hour Fitness a better place to work?
Asked Apr 10, 2018
Pay attention to what all the newer gyms and add things like cardio theaters and more outdoor areas. Get rid of a lot of the Executive dinosaurs that refuse to allow the company to change with the times.
Answered Sep 29, 2020
Nothing it had a great program setup.
Answered Aug 27, 2020
What tips or advice would you give to someone interviewing at 24 Hour Fitness?