Client Services Specialist | Norfolk, VA | Mar 28, 2019
Good company, but I CANNOT recommend the CSS position
A couple of people from my training group left before hitting their 6 month mark.. several others dropped off just after 6 months. I can boil it down to these reasons:
ADP is one huge call center, and the CSS position comes with all of the negatives associated with a call center. Everything was glorified during the interview process. You will have call handling monitored of course. All service managers have to monitor these things, but some micromanage more than others which adds to the stress. Listen carefully during on-the-job learning (OJL) during your 10 weeks of training, because associates will try to hint to you these things. It is stressed that associates don't "scare" away the new hires, so use your own judgment and listen beyond what you actually hear on the floor so that you're prepared when you're taking calls on your own.
Client Services is one of the most stressful positions-- training is a good foundation, but it still doesn't prepare associates for the overload of information. Other departments have the luxury of becoming experts on their subject matter to help the client. Client Services has to assist with many subject matters (payroll, basic tax and local regs, time off, special calcs, general ledger) that it is overwhelming. It's great info if you're able to stay long enough to retain it and carry it on to another job. So many of my coworkers had reported feeling completely lost or made to feel embarrassed by clients because we sounded frantic an
ProsLocation, benefits, pay is ok
ConsLittle time to effectively work cases, quick burnout
Customer Service Representative | Tempe, AZ | Nov 8, 2021
Used to be a promoter turned detractor
ADP has historically been a wonderful place to work until this year. I felt like their initial response to COVID was appropriate and like they really had our backs. I enjoy most of the people I work with and consider them friends.
The world of work has changed and as the leading provider in the Human Capital Management space its shocking at how unwilling ADP is to adapt. Particularly as it relates to continuing a remote work environment and flexible schedules. They are being very persistent about returning to a 4 day in office approach which has not been received well by many. We are experiencing extremely high turn over, attributed predominately to being overworked while feeling undervalued. I believe negative attrition can also be attributed to the rigid return to work plan. We have very little positive attrition and often see outside hires brought in for higher level promotions. This not only continues to back up internal growth but also discourages internal employees. The employees who have stuck around are being extremely overworked and have to deal with very unhappy clients regarding things that are overall an ADP problem and not something associates have any real control over. The anxiety going into our busiest season is at an all time high and the people who are in the trenches feel helpless, especially for the clients that will ultimately suffer.
More recently, a significant portion of the associates that I interact with have felt more in fear for our jobs this ye
Senior Payroll Specialist | Salem, NH | Nov 11, 2014
Challenging, varied position - something new every day
This job is in the Retirement Services (RS) division of ADP. This group is relatively small compared to the rest of the company, but the clients that do elect the Retirement Services product are very invested in it. If something goes wrong between the payroll side and the retirement side, this can affect the entire relationship with the client.
My position was in the Operations group in the Retirement Services (RS) division of ADP. I liken the Payroll Research position as a grab-bag, everything-including-the-kitchen-sink job.
daily maintenance on ADP Resource region/ ADP Enterprise product,
correct erred change records from ADP Retirement Services
review requests from client services in queue, pick up tasks
typical task types:
>support RS client service reps on conference calls with clients regarding RS > payroll transmissions
>pull data from RS databases, payroll region databases
>review/format/clean up data for client service reps
>research disconnects between platforms
>assist in implementation of new RS (typically at year end, due to volume)
>pull data and identify incorrect values; determine possible cause for compliance test failure
>general questions regarding payroll and payroll products, especially compatibility between RS and payroll products
long term projects
participating in identifying/determining connectivity issues with new products, between RS and payroll.
working with programming to produce effective reports
ProsLots of healthcare options, sick and vacation are accrued throughout the year; work from home option. At the Salem, NH location: cafeteria in building; fun activities include an "olympics" in the summer
ConsCertain teams (such as the phone groups) have strict timing and scheduled breaks.
Annual blackout period from around Thanksgiving to the end of February. So you cannot request off during that time. No opportunity to work from home in most positions. You only get 6 holidays off in the year (Christmas day, New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day). Comprehensive Services business unit is regularly understaffed so it isn't unusual to be overloaded/overworked. I've worked here for 2 years and already I am one of the most tenured people on staff on my team due to the high turnover (people leaving). I know more people than not who are doing the work of at least 2 people. Training will never prepare you for your position and I often feel under-supported when I need help. Corporate is tone deaf. They wave their pom poms and tell us how much they care about us, but their actions don't support that claim. Especially in payroll, they continue to lean more and more on us. The job title "Payroll Solutions Specialist" is essentially a managerial role without telling you that it is. You're in charge of the clients' experience with ADP and comprehensive services. When someone isn't doing their job, everyone (including ADP employees) is looking at you to "fix" it or to tell that person to do their job. Most of my coworkers are medicated to help cope with the stress, anxiety and depression that takes its toll from working here. The low morale does sometimes create camaraderie among my coworkers since we are all in the trenches together. Some of
ProsUnlimited free off-brand coffee, coworkers are mostly nice
ConsNonexistent work/life balance, cries for change/improvement internally go unheard or ignored
I was very eager to work for ADP, I thought I landed my dream job. The first year was amazing, our team had great management and team leads, shortly into my second year it started to go downhill. New management came in, old management were either let go, transitioned into another role or they left ADP on their own.
I believe in hard work, you help customers as quickly and efficiently as possible, but management now has formed a clique to promote the lazy workers for which they have had an abundant amount of complaints from ADP customers. Once someone puts you into a specific category over you advocating for a customer, it's very difficult to get out of that category.
Management makes it very clear who their favorites are by lack of assistance to those who are not. If you do not brown nose, you will bullied to the point of crying in your private time. You can bust your rear for this company to basically be told you're worthless. Although you try to march on, after being belittled so many times, it's hard to be the best at your job.
ADP was amazing during the pandemic, allowing associates to work remotely during the height of everything. They gave a nice non taxed bonus, which was so helpful sing overtime was cut out completely. They are LGBTQ friendly and openingly supports Pride, I do like this aspect of the company. They have a judgement free work environment if you live an alternative lifestyle. The Town Hall meetings are always encouraging, the CEO, VP and most up u
ADP was amazing my first 6 to 9 months as the training was decent but all computer based, and the workload was reasonable, if not too lax. I had time to enjoy the gym, onsite lunch with coworkers, and join Business Relationship Groups BRGs. I could build my network and take training for new skills.
Then, the real workload was poured on and my wonderful team completely fell apart. The external attrition rates were ridiculous as everyone was so frustrated that there was absolutely no support or guidance to do your job. ADP had basically let go of all of their seasoned employees in past years, and the rest of us were treading water waiting for a miracle. Management assumed training was adequate and treated all implementation team members the same regardless of tenure or role level.
"Integrity" is literally a word written all of the office walls along with other "mission statement" words. But the reality is that ADP started a pilot program with no notice to their clients that everything about it was brand new. The methodology to implement it and the implementation team members were new and we had to pretend to the clients we were experienced. Obviously, no pilot goes smoothly and clients had many errors and grievances. My team and I had never tried so hard before and been so frustrated to try to make things work. Nobody wants their clients upset. The relief of no longer working their 60 to 70 hour work weeks on a regular basis and starting with a new company who has happy emplo
Pros401k Match is 6% dollar for dollar, Decent benefits plans, onsite gym, onsite cafeteria
ConsLong hours. Extremely limited vacation time (if any) at year end., People Mgr roles have no consistency or style., I kid you not that ADPrs take FMLA on a REGULAR basis to recover from anxiety/exhaustion., When I left ADP, there were at least 3 on a team of 20 on FMLA for those reasons., You will get sick here. You will gain excess weight.
Client Services Specialist | Norfolk, VA | Aug 23, 2020
Average compensation, Large workload, Great culture
● Work-life balance
There is no work life balance at this company during year end (dec-feb). They change your schedule to allow for a mandatory extra hour worked everyday during this time and management doesn’t stop to think about the fact that people have families and obligations outside of ADP.
● Pay & benefits
This job is perfect for young professionals who don’t have much financial responsibility. Anyone with a family would be basically living paycheck to paycheck with the compensation given in this position. Client support literally does everything and we still do not get paid adequately!! Now, they’ve started assigning cases and increasing the workload in this department, but now allowing overtime. So how are we supposed to get anything done!? Benefits are a joke. Deductible is very high!! The copay is a percentage instead of a flat dollar so you still end up paying hundreds of dollars in copay fees by the end of the year.
● Job security and advancement
Job security is a plus here because they will always need someone to answer phones for clients. As long as you’re good at your job and stay on a straight and narrow your job is secure. Good luck getting promoted though! Job advancement is highly talked about during on boarding but once you’re in the role it takes forever to get promoted to something outside of client services. It’s sad that senior leadership and management give people this false sense of hope just for associates to have something to look forward to. M
I worked at ADP for several years.The culture has become confusing, belittling and cut throat and that has to do with the lack of actual management. If you're looking to be treated as a professional do not go here because you will be made to feel as if you are a number and that your opinions mean nothing. They hire young people or recent college grads with no experience. If you're older than 35, this is not for you. If you're a woman and looking to be a manager, this is not for you as the management hires mostly white males in their 20's. There are 2 sets of teams-a client based and a dm facing team. Each time a client based team got ahold of the lead you were working on, it was awarded to them, regardless of how much work you actually put into it. I was a senior employee ad received many accolades and even won the Presidents Club trip. Shortly afterwards, they plotted to get rid of me. Probably because it was an expensive trip. They fired me a few months later. The prior DVP of Sales was quite intimidated by anyone with any thoughts of their own. If you spoke out of turn, you knew she was out to get you. You would get the stink eye all the time, or the managers or the DVP would chat about you in her cube. You could hear everything because no one had an office. It would be her cronies, or Sales Execs who ultimately fire you, not her. I was fired for being under $1000 away from my goal that month, but in reality they activated it an hour after they cut my throat. I found out
PROS: ADP has integrity. ADP provides thorough Confidentiality
and Business Ethics online courses. There is a confidential report line.
My job actually made positive changes for the employees who called in.
The Client provided their Corporate Culture, Benefits with description,
The insurance carriers supplied their version and any updates.
These were the tools we used to determine how to help the employee who called in.
Regardless of the Benefit, I had major successes, and was able to obtain several thousand dollars refunded over 10 years for the employees.
I worked with employees, the provider offices, insurance carriers, the Account Managers for the Insurance Carries, and when needed,the Client.
Loved my job, my team. Great Managers. Positive Team! Due to the Advocacy, not restricted to calls taken and time on phone call. Project time was immediate for urgent issues.
: Some of the issues were very complicated, and the employee always important. During our busy seasons, Open Enrollment, Appeals Wellness Season for the employee to register, comply for the next year's medical premium discount, it wasn't as easy to continue working the issue immediately after the call due to the high inbound call volume. Management worked with us, and then had to explain to corporate watchers why we were off the phone.
Explaining the concept of advocacy during the busy seasons was more difficult for management.
My management had our backs! The stress was shared, and
Human Resources Business Partner | La Palma, CA | May 23, 2019
Hrbp la palma
I was astonished by how poorly ADP is ran. It's a complete mess. Clients aren't happy, HR Business Partners socializing a lot (versus working), a lot of temps, the lack of training, poor and immature management, and turn around time to get tasks complete for clients was horrible.
You can burn out of this job rather quickly. Unfortunately, I had a new manager TW who was very cut-throat. ADP allows relationship with co-workers, and the first thing that I was made of aware of of this manager's relationship with a senior or management level employee in Sales.
It's almost a conflict of interest, because HRBPs works closely with sales. You may feel additional stress/pressure as a result of that relationship.
I also found this new manager very hard to work with, in fact, I felt harassed and abused by her. Overall, I felt like I was in high school again, with someone who doesn't have what it takes to get the best out of all her team. I felt her tactic is to keep her team close = down, because she is afraid that someone will outgrow her.
You will find a lot of people with different levels of education the HRBP role (high school, bachelor's and masters). The manager has a high school diploma, so ADP is very open-minded in recruiting candidates.
The collaboration in this culture is almost to a default. In my opinion, it takes away from focusing on providing a bottom line good service for clients. Too much nonsense before you can accomplish finding a solu
Working in the COS department was extremely busy with unlimited workload. The most efficient employees are saddled with the most volume of work.
The learning opportunities are endless as there are regular online courses and internal training sessions offered. The employee education program is one of the best in the industry and certainly one of the strengths of the company. Through hands on training or by networking with other associates within the organization an individual can pick up the knowledge and experience that would take years or even decades to attain elsewhere. ADP is an unofficial payroll learning factory.
Management is very supportive when it comes to dealing with client concerns. There is an understanding that job quality will suffer due to the high volume of work. The mandate of management is to minimize or completely eliminate overtime pay. Employees are expected to balance between volunteering their time for free or let service levels suffer as the work cannot be completed within the standard working hours.
Another great strength of the organization is the employees. ADP has some of the hardest working, knowledgeable and most supportive employees in any company. Coworkers rally around each other to assist during peak periods. There is a very close bond between coworkers that is very special and unique. I would be happy to work with any of my former ADP colleagues should another opportunity arise.
The hardest part of the job is knowing
ProsMany opportunities for training and gaining a lot of experience in a short amount of time.
Mission pratique en qualité de gestionnaire de Paie
Ma mission pratique en entreprise m’a beaucoup intéressée, j’ai pu découvrir les différents postes liés à l’externalisation des paies et avoir un aperçu global du fonctionnement de celle-ci, qui est complètement différents aux dires de mes collègues de ma promotion qui font leur stage dans un cabinet comptable ou dans une petite ou moyenne entreprise.
Elle m’a permis de parcourir le logiciel informatique interne GXP Link numéro 1 des logiciels de paie.
J’ai donc une vision plus réelle du métier de Gestionnaire de paie qui m’attend après ce stage.
J’ai pu faire un rapprochement avec les cours qui m’ont été dispensés et la gestion en entreprise.
Le domaine de la paie pour l’hôtellerie est très complexe et varié. Il m’a bien appris l’importance d’une convention et les particularités qui en découlent.
J’ai donc pu dans un premier temps parcourir les différentes tâches du pôle « Solde de tout compte » pour lequel j’ai pu relire et apporter des éléments nouveaux à leur procédure interne, vérifier les simulations de solde de tout compte pour des départs divers (Fin de CDD, démission, rupture période d’essai etc…) et appris à contrôler ou modifier les attestations pôle emploi.
Ce mois ci (mai 2016) je vais travailler avec le service contrôle des paies et traitement des maladies et des indemnités journalières.
Les salariés sont très accueillants et avenants, j’ai remarqué également qu’il y a un bel esprit d’équipe dans tous les services ainsi qu’une communication co
ProsBoissons gratuites. Accueil, intégration et équipes très professionnelles, l'autonomie des postes très appréciables.
Questions And Answers about ADP
How often do you get a raise at ADP?
Asked Nov 5, 2020
Answered Sep 14, 2022
Every 6 mos
Answered Sep 14, 2022
What is the best part of working at ADP?
Asked Jan 5, 2020
Answered Jul 3, 2022
Answered Jun 30, 2022
What is the promotion process like at ADP?
Asked Feb 8, 2022
High School Environment
Answered Sep 28, 2022
Answered Sep 18, 2022
What is the interview process like at ADP?
Asked Jun 16, 2016
Very thorough interview process. Phone interview followed by 1 hour in person interview with two managers. I could tell they were looking for specific answers/behaviors. They asked several questions, had me write a mock email to a client, listened to a call and gave them my feedback on it and at one point the senior manager came in and asked why I want to work there. It was one of the more thorough interviews I’ve had.
Answered Jun 24, 2021
Felt like they were trying to sell me on the position
Answered Feb 29, 2020
How do you feel about going to work each day at ADP?
Asked Dec 13, 2016
The drive to work was always soul-crushing.
Answered Jan 7, 2020
Felt good before we got a new CRE in March in Aurora. Then it was horrible. Just horrible and has been ever since.