ADT Security Services

Working at ADT Security Services: Company Overview and Reviews

ADT Security Services
ADT Security Services
5582 reviews
ADT Security Services Ratings
Average rating of 5582 reviews on Indeed
3.0Work-Life Balance
3.3Pay & Benefits
2.9Job Security & Advancement
1501 Yamato Road Boca Raton, FL 33431 Offices throughout the United States
$1B to $5B (USD)
Consumer Goods and Services

Popular jobs at ADT Security Services

 Average SalarySalary Range
1 salary reported
per hour
918 salaries reported
per year
20 salaries reported
per year
2 salaries reported
per hour
91 salaries reported
per year
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 6677 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

ADT Security Services Reviews

Popular JobsCustomer Service RepresentativeSales RepresentativeSecurity OfficerEmergency DispatcherResidential SalesInstallation TechnicianSalesInstallerService TechnicianOutside Sales RepresentativeSales AssociateAlarm TechnicianTechnicianTechnical SupportAccount ManagerSecurity ConsultantSecurity SpecialistAccount RepresentativeManagerSales ConsultantCommercial Sales ExecutiveDispatcherProcessorSales ManagerAccount ExecutiveInside Sales RepresentativeTeam LeaderTechnical Support RepresentativeCustomer Support RepresentativeMonitorTechnical Support SpecialistCall Center RepresentativeProduct SpecialistAdministrative AssistantInstallation ManagerSenior Customer Service RepresentativeTelemarketerCollection AgentCustomer Care SpecialistField TechnicianCredit ControllerResidential Resale RepresentativeInbound Sales RepresentativeRelocation SpecialistSales AdvisorAgentDistrict Sales ManagerBusiness ConsultantCustomer RepresentativeData Entry ClerkSalespersonTerritory ManagerCollection RepresentativeSpecialistInbound Customer Service RepresentativeRetention SpecialistSecurity GuardBranch ManagerBusiness to Business SalesPatrol OfficerArmed Security OfficerSecurity ManagerSenior TechnicianTerritory SalesControl Room OperatorField RepresentativeField Service TechnicianMonitoristaOutbound Sales RepresentativeAgente telefónicoBusiness Development RepresentativeEjecutivo/a de atención a clientesAppointment GeneratorFire EngineerRecruiterSecurity EngineerSenior Customer Support RepresentativeService CoordinatorTécnico/a instalador/aCommercial ManagerCustomer Service TechnicianDirect Sales RepresentativeFile ClerkAccounts Receivable ClerkCustomer Service/Sales RepresentativeEjecutivo/a de ventasLead TechnicianSales ExecutiveSecurity SupervisorSenior Sales RepresentativeSupervisorAccount SpecialistAdministratorConsultantCoordinatorCustomer Service ManagerDistrict ManagerMaterial HandlerReceptionistRegional Sales ManagerSenior ProcessorBilingual Customer Service AssociateData ProcessorDoor to Door Sales PersonField Support SpecialistOperatorPromoterRegional ManagerResidential SpecialistSales LeaderSales and Marketing ManagerSupply Chain ManagerWarehouse LeadArea ManagerClerkCollectorDispatch OperatorProduction CoordinatorSenior CollectorService Technician IIISupport SpecialistAgente de cobranzaAsesor/a de ventasCustomer Care ManagerGestor/a comercialGuardOffice AssistantQuality Assurance AnalystSales SpecialistSchedulerSenior Business AnalystService AdvisorService EngineerVendedor/aAssociateBilling SpecialistBusiness ManagerContractorControllerEngineerField ManagerField Sales RepresentativeHome Solutions AdvisorOffice ManagerOperations AssociateOrder PickerOrder ProcessorProject CoordinatorRecruiting CoordinatorResale RepresentativeRetention RepresentativeScheduling CoordinatorSubcontractorSupport StaffTécnico/aVentasAccount Resolution SpecialistAdvisorAssistant ManagerAuxiliar administrativo/aBusiness Development ManagerCall Center ManagerCenter ManagerCoachCustomer SpecialistData CoordinatorDealerFinancial RepresentativeHome Health AideLow Voltage TechnicianMarketing RepresentativeOperador de MonitoramentoPerformance ManagerProduct CoordinatorProject ManagerSecurity Systems EngineerSeguridadSenior Project ManagerSenior Technical SupportService ManagerSupervisor/aSupervisor/a de ventasTecnico/a de servicioAccounts Payable ClerkAdministrative ClerkAdministrative CoordinatorAuditorComercialCustomer Service Collections RepresentativeCustomer Service Team LeadDocument ProcessorEjecutivo/a comercialHelp Desk AnalystHuman Resources ManagerMentorMesa de controlOutbound Customer Service RepresentativePhone RepresentativeReaction officerRepresentativeResidential ManagerSales CoordinatorSales LeadSales Support RepresentativeSenior Field TechnicianSenior Sales ConsultantService Technician IITeam MemberTechnical AssistantTechnical SpecialistTrainerAccounts AssistantAlarm Qualifying AgentAnalystArea SupervisorAsistente de direcciónAssistantBilling AdministratorBilling AnalystBilling RepresentativeCSGCallerCanvasserCare SpecialistCollection ManagerComercial de ventasConseiller de Vente (H/F)Consultor de VendasContract AdministratorCrew MemberCustomer Relations ManagerCustomer Service SupervisorExecutive AssistantField AgentField Service EngineerFinancial AnalystGeneral ManagerGerente regional de ventasHuman Resources AssistantHuman Resources CoordinatorIT SupportInbound Call Center RepresentativeInstalador/a de alarmasInternJefe de ventasLimpieza y mantenimiento/aLogistic CoordinatorLoyalty RepresentativeOffice ClerkOffice WorkerOperations RepresentativeOutbound Call Center RepresentativeOwnerPayroll AdministratorPayroll SpecialistProgrammerReceptionist/Administrative AssistantRegional Account ManagerRegional DirectorSales ProfessionalSales TrainerSellerSenior Executive AssistantSenior Installation TechnicianSenior Systems AnalystSenior Team LeaderSenior Technical SpecialistService ConsultantService DispatcherServicio al clienteSite ManagerSpecial Projects CoordinatorSystems AdministratorTeam TrainerTerritory RepresentativeTraining ManagerTécnico de InstalaçãoAccountantAccounts Payable SpecialistAdmin SupportAgent de Centre d'appel (H/F)AnalistaAppointment CoordinatorAsistente administrativo/aAssistant Sales ManagerAtendenteBilling ClerkBookkeeperBusiness AdvisorBusiness AnalystBusiness AssociateBusiness Operations ManagerBusiness Project ManagerCenter DirectorChief Nursing OfficerClerical WorkerCommissioning EngineerCommunication TechnicianCommunity ManagerCompliance OfficerConsultor Comercial ExternoCorporate Relations ManagerCredit AnalystCustomer AdvocateCustomer AssistantCustomer ConsultantCustomer Service Account RepresentativeCustomer Solutions SpecialistData TechnicianDatabase AdministratorDepartment ManagerDesign EngineerDigital MarketerDirecteur des Ventes (H/F)DirectorDirector of RecruitingDriverEDOElectronics TechnicianExecutivo de NegóciosField CoordinatorFile Clerk/Office AssistantGerente de operacionesHealthcare Customer Service RepresentativeHuman Resources Business PartnerHuman Resources GeneralistHuman Resources RepresentativeHuman Resources SpecialistIT AuditorIndependent RepresentativeInspectorInstallation Project ManagerInvestigatorJefe de terrenoLead InstallerLead SupervisorLearning and Development OfficerLicensing ManagerLieutenantMaintenance TechnicianManager in TrainingMarket ManagerMarketerMarketing AssistantMarketing CoordinatorMarketing SpecialistMobile DeveloperNetwork Operations TechnicianOficial de verificacionOperador de TelemarketingOperario/a de limpiezaOperations AdministratorOperations CoordinatorOperations ManagerOutside Sales Account ManagerOwner/ManagerPayroll ClerkPersonal AssistantPhone OperatorProduct SupportProducts RepresentativeProgram AdministratorProgram ManagerProject AnalystProyectistaQualifierQuality Assurance CoordinatorRESIDENTIAL RESALE REPRESENTATIVERadio TechnicianRecepcionistaRecruitment ManagerReprésentant Commercial (H/F)Resale's RepresentativeResidential RepresentativeResidential Resale RepResidential SupervisorResponse OfficerRetention ManagerSafety ConsultantSafety SpecialistSafety TechnicianSales AdministratorSales CoachSales DirectorSecretario/aSenior Account ExecutiveSenior Account ManagerSenior AdvisorSenior Application DeveloperSenior Call Center RepresentativeSenior ConsultantSenior Help Desk AnalystSenior InstallerSenior Quality Assurance EngineerSenior RepresentativeSenior Security ConsultantSenior Service TechnicianSenior Systems AdministratorService à la Clientèle (H/F)Solution SpecialistStaff AssistantStaff MemberSupervisor/a de seguridadSupervisor/a de servicioTax ManagerTeam SupervisorTechnical ConsultantTechnical ManagerTechnical OfficerTechnical SupervisorTechnology ConsultantTraining InstructorTraining SpecialistTécnico em EletrônicaTécnico/a en mantenimientoTélévendeur (H/F)VendedorVice PresidentWarehouse SupervisorWarehouse WorkerWorkforce Manageradminedo13yearsADTADT (Summer Job)ADT Custom Home RepresentativeADT FSC Training LeadADT Special Promtions DivisionAccount AdministratorAccount CoordinatorAccount Project ManagerAccounting AssistantAccounting ClerkAccounting SupervisorAccounting TechnicianAccounts Payable SupervisorAdecco Temp SvcAdmin Support, H/R supportAdministrador/a de base de datosAdministrador/a de ventasAdministration ExecutiveAdministration ManagerAdministrativeAdministrativo/a contableAdt AlarmasAdvance Care TeamAdvertising DirectorAdvertising ManagerAdvertising Sales RepresentativeAgent Administratif (H/F)Agent au Crédit (H/F)Agent de Prise de Rdv (H/F)Agent de Sécurité (H/F)Alarm Response OfficerAlways willing to assistAmbassadorAnalista de AtendimentoAnalista de FaturamentoAnalista de Recaudaciones y Aplicaciones de PagoAnalista de calidadAnalista de cuentasAnalista de mercadeoAnalista de operacionesAnalista fiscalAnalytics ManagerAnonymous EmployeeApplication DeveloperApplication Project ManagerApplication Support EngineerApprenticeAprendiz AdministrativoArea CoordinatorArea RepresentativeArmed Alarm ResponseAroAsesor/a comercial de segurosAsesor/a ejecutivo/aAsistente de reclutamiento y selecciónAsistente operativo/aAssessor ComercialAsset ManagerAssist Line RepresentativeAssistant AccountantAssistant aux Ventes (H/F)Assistant de Gestion en Comptabilité (H/F)Assistant to OwnerAssistente AdministrativoAtendente de Help DeskAuthorization RepresentativeAutomation ConsultantAutomation TechnicianAuxiliarAuxiliar OperacionalAuxiliar de recursos humanosAyudante de oficinaBDMBNP PARIBASBecario/a de logísticaBecario/a departamento legalBilingual Call Center RepresentativeBilingual Sales RepresentativeBillerBilling CoordinatorBranch AdministratorBranch SupervisorBusiness CoordinatorBusiness Development ExecutiveBusiness Development SpecialistBusiness Process AnalystBusiness SupportBusiness Systems AnalystBuyerCAD DesignerCCTV TechnicianCEO / CFOCSG - TroubleshootingCaddieCall Center SupervisorCar Sales ExecutiveCashierCashier/SalesCertified Pharmacy TechnicianChannel ManagerCleanerClerical SupportClient AdvisorClient ManagerClient RepresentativeClient RetentionClient ServicesCloserCollection IComercial sistemas de seguridadCommercial AC&T RepCommercial ElectricianCommercial Provisioning RepCommercial Rep for ADTCommercial RepresentativeCommercial Terrain (H/F)Commerical rep. 1Communication SpecialistCommunications ManagerCommunications OfficerCommunications OperatorCompensation ManagerComplex Care Case ManagerComplianceComprador JúniorComptable (H/F)Conductor/aConseiller Commercial (H/F)Conseiller en Sécurité Financière (H/F)Contract SpecialistControlistaCoordenador FinanceiroCoordenador de VendasCoordinador de laboratorioCoordinador/a de campoCoordinador/a de estudios clínicosCoordinador/a de tesoreriaCoordonnateur de comptes NationauxCopy EditorCore Commercial RepCorporate ControllerCorporate Development ManagerCorporate RecruiterCorporate RelationsCorporate RepresentativeCorporate TrainerCortador/a textilCourierCreative DirectorCustom Home servicesCustom Homes Preferred ServicesCustom Homes RepresentativeCustomer Experience VerificationsCustomer Relations RepresentativeCustomer Retention Customer SerivceCustomer Service Claims Handler (H/F)Customer Service/Data EntryCustomer serviceCustoner careDE and Cecil County, MD areaData AnalystData ManagerData/BillingDepartment CoordinatorDepartment SupervisorDesktop Support TechnicianDespachador/aDeveloperDevelopment DirectorDevelopment Operations EngineerDiesel MechanicDigitador/aDigital StrategistDirect Support ProfessionalDirecteur Général des Services (H/F)Directeur Régional (H/F)Director of FinanceDirector of Human ResourcesDirector of MarketingDirector of OperationsDirector of Program ManagementDirector/a comercialDirector/a de ventasDispatch ManagerDispute ResolverDistribuidor/a independienteDivision ManagerDocument PreparerDrafterDriver (Independent Contractor)Duties as a custom Homes RepE-commerce ManagerEDO representativeEDO/CSGEditorEjecutivo DownloadingEjecutivo de DowloadingEjecutivo de FidelizaciónEjecutivo de TelecobranzaEjecutivo de fidelizaciónEjecutivo/a de marketingEjecutivo/a de retenciónEjecutivo/a telefónico/aElectrical TechnicianElectrician AssistantElectrónico/aEmergency DispactherEmployee CommunicationsEmployéeEncargado/a de oficinaEncargado/a de tiendaEncargado/a turno/aEngineering Program ManagerEngineering TechnicianEntry Level Customer Service RepresentativeEntry Level Office AdministratorEnvironmental Health and Safety SpecialistEvent PlannerEx empleadoExecutiveExecutive Administrative AssistantExecutive SecretaryFOSCFSC repFa inspectorFacility CoordinatorFeild supportField EngineerField ExecutiveField OperatorField SupervisorFinance DeptFinance ManagerFinance OfficerFinancial ControllerFloor SupervisorForklift OperatorFormanFreight CoordinatorFull Charge BookkeeperFull TimeTeam LeaderFundingGalesburg Senior ÛGencareGencare General CareGeneral admin dutiesGerente Conercial PueblaGerente Zonal Norte Chile /Gerente de ProjetosGerente de agenciaGerente de servicioGerente regionalGovernment ExecutiveGraphic DesignerGraveyard shiftGroup ManagerGruntGérant (H/F)HVAC TechnicianHealth AgHealth Services AdministratorHealthcare ManagerHelpdesk TechnicianHigh School TeacherHome ManagerHybrid EDO/CSG2Hygenic person......very matured and hard worker.ITIT AnalystIT EngineerIT ManagerIT Project ManagerIT Systems EngineerIT TechnicianIT managerIn Home CaregiverInbound O.S.CInbound OperatoryIndependent ContractorInformation SpecialistInstalador TécnicoInstructorInterview candidateInventory Control SpecialistInventory ManagerJefa de grupoJefe de Retención: (Marzo 2012 a Marzo del 2013).Jefe de marketingJefe de nóminasJefe de seguridadJefe de servicio al clienteJefe/a de equipo de atención al clienteJohnson ControlsKey account managerLackey Third ClassLead CMCLead Floor RepresentativeLead I satlllerLead RecruiterLead Response OfficerLead TrainerLiaisonLider de GrupoLife Science ConsultantLife Skills TrainerLogistics AssociateLogísticaLong Haul DriverLíder de EquipeMailroom ClerkMantenimientoMantenimiento de caminosMarket ResearcherMarketing ManagerMaterial CoordinatorMedewerker Klantenservice (m/v)Medewerker Technische Dienst (m/v)Member Services RepresentativeMi trabajo consistíaMinionMonitor TechnicianMonitoring SpecialistNational Acquisition RepresentativeNetwork AdministratorNetwork Security EngineerNew Acquisition RepresentativeNew AcquisitionsNew AquisitionNew Aquisition RepresentativeNew ResiNight ManagerNone yetNotary PublicNursing AssistantOSCOSC / InboundOffice AdministratorOffice CoordinatorOficial de verificacion en terrenoOficial de verificación reemplazo vacacionesOficinistaOperation CoordinatorOperations InternOperations LeadOperations OfficerOpérateur (H/F)Opératrice en traitement d'alarmeOrder Entry ClerkOvernight PsPMO ManagerPR SpecialistPackage HandlerPatrolmanPayroll AssociatePayroll CoordinatorPersonal Assistant to DirectorPetroleum EngineerPhone InterviewerPlaneador/a de materialesPmoPrefer not to sayPresenterProcess TechnicianProcessor.I.Data Entry.NSCProcessor.I.Lockbox.Finance FTProduct Line ManagerProgram DirectorProgramador/a analistaProgrammer AnalystProject LeadProject OfficerProjetista CadistaPromotional ManagerPromotions CoordinatorPromotor/a de autoserviciosPurchasing ClerkQUADQualiferQualified ProfessionalQuality Assurance TesterRESIDENTAL RESALE REPRESENTATIVERESPONSE OFFICERReaction OfficerReceiverRecruiting SpecialistRecrutementRegional CoordinatorRegional RecruiterRegional Sales DirectorRelationship ManagerRepair TechnicianRepresentante de atención al clienteRepresentante de ventasReprésentant des Ventes (H/F)Représentant des ventesResale dept.Research ManagerResidente de obraResidential & Small BusinessResidential AdvisorResidential High-Volume RepResidential Resales RepresentativeResidential Security OfficerResidential/Small BusinessResponsable Qualité (H/F)Retail Sales AssociateRetail Sales Associate IIRetentions AdvisorRisk ManagerRoom ManagerRépartiteur (H/F)S/ASPT Tier IISQL DeveloperSafe Streets USASafety CoordinatorSales AssistantSales Manager (m/v)Sanitation WorkerScannerSeasonal AssociateSecretarial AssistantSecrétaire Comptable (H/F)Secrétaire-réceptionniste (H/F)Secure DriverSecurity AdministratorSecurity AnalystSecurty AdvisorSenior Account AdministratorSenior Account RepresentativeSenior Accounting SpecialistSenior AdministratorSenior AnalystSenior Billing CoordinatorSenior Billing RepresentativeSenior Billing SpecialistSenior Business Development RepresentativeSenior Care CoordinatorSenior Collection AgentSenior Commercial ManagerSenior ControllerSenior Credit ControllerSenior Customer AdvocateSenior Data SpecialistSenior DealerSenior Desktop Support TechnicianSenior Digital MarketerSenior DispatcherSenior Financial AnalystSenior Human Resources GeneralistSenior IT ManagerSenior IT SupportSenior LeadershipSenior Market ManagerSenior MarketerSenior Network AnalystSenior OperatorSenior Product ManagerSenior Program ManagerSenior RecruiterSenior Retail Sales AssociateSenior Revenue AccountantSenior Sales ExecutiveSenior Sales SpecialistSenior Software EngineerSenior Support SpecialistSenior System EngineerSenior Systems ConsultantSenior Technical AnalystSenior Technical WriterSenior Training SpecialistService AdministratorService AssociateService OptimizerService TechncianShelling/Admin SupportShift LeaderShift ManagerSite SupervisorSmall Business AESocial Media SpecialistSoftware EngineerSolutions ManagerSpecial Watch OfficerSr.QA LeadStaff AccountantStaff CoordinatorStockerSub AgenteSummer JobSupervisor FiscalSupervisor/a de cobranzasSupervisor/a de control de calidadSupervisor/a de servicio al clienteSupervisor/a de zonaSupply Chain SpecialistSupport ManagerSurveillance OperatorSwitchboard OperatorSystems Integration SpecialistTableau DeveloperTaxi DriverTechnical AdvisorTechnical AnalystTechnical Care SpecialistTechnical EngineerTechnical LeadTechnical Sales ManagerTechnical Support AnalystTechnical Support SupervisorTechnicien de Service (H/F)Telecommunications EngineerTelecommunicatorTelephone RepresentativeTelevendedor/aTrainee EngineerTraining AssistantTraining LeadTravail saisonnierTécnico/a de sistemasTécnico/a electronico/aUndisclosedUnit ManagerUnknownVendedor/a juniorVendedor/a por teléfonoVendedor/a seniorVendendorVendeur (H/F)Verificador/aVice President of Sales and MarketingVice President of User ExperienceWHAREHOUSE STAFFWarehouse AssociateWarehouse CoordinatorWarehouse ManagerWireless RepresentativeWriterZerspanungsmechaniker (m/w/d)alarm responsearmed responsecsgdata staffdeffenderdispactheredo evansville, inex-employeefield surpportformer Residential Resale RepresentativefscheroiOS Developerjefe de cobrabzalackymejor serviciononeoutbound winbackreaction officersecuriy jobspt2ssleswould rather remain unknown客戶服務員
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CTWaltham, MAWarwick, RIWashington, DCWaterbury, CTWaterman, ILWatertown, CTWausau, WIWest Allis, WIWestborough, MAWest Covina, CAWestern, NEWesterville, OHWest Henrietta, NYWest Lafayette, INWestminster, COWest Palm Beach, FLWest Springfield, MAWest Valley City, UTWestwood, MAWichita, KSWilkes-Barre, PAWilliamsville, NYWillow Grove, PAWilmington, DEWilmington, MAWilmington, NCWinston-Salem, NCWinter Park, FLWolf, WYWoodbridge, VAWoodhaven, NYWoodland Hills, CAWorcester, MAWyoming, MIBahía Blanca, Buenos AiresBoulogne, Buenos AiresBuenos Aires, Buenos AiresConstitución, Buenos AiresCórdoba, CórdobaCorrientes, CorrientesLa Plata, Buenos AiresMar del Plata, Buenos AiresMartínez, Buenos AiresMendoza, MendozaNeuquén, NeuquénResistencia, ChacoSan Isidro, Buenos AiresSanta Fe de la Vera Cruz, Santa FeTemperley, Buenos AiresVilla Las Rosas, CórdobaBrisbane QLDBrowns Plains QLDCanberra ACTKings Park NSWMelbourne VICSydney NSWDrogenbosAraras, SPBarra Funda, SPLapa, SPRecife, PESantos, SPSão 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Overall Reviews at ADT Security Services

Account Manager | Jacksonville, FL | Jun 19, 2019
A company with a hard time retaining talent
Retention vs. “Account Management” I thought my job would be retaining customers but that’s only half of the job. The other half is handling escalated calls from other departments regarding installations, authorized dealers and customers who are looking to get any and everything for free/discounted. So with that being said here’s my review and why I feel ADT has a hard time retaining talent. If you’re planning on applying for a career with ADT do yourself a favor and DONT. My personal experience with the company was a horrific one. Disrespectful training staff/management. They talk down to you and treat you unfairly because they know you can be easily replaced. (Hence why they keep a “Now Hiring” sign outside their facility) Conversations with management and the unit manager fall on death ears. They simply do not care about their employees and if they ever tell you they do they are lying. The good ones who want to be there and treated poorly while the ones that place customers on hold while they step outside the building to take a personal phone call are praised and held to a higher regard. Here’s my personal experience with the company... Training - the four weeks spent in training was extremely disorganized and very threatening. DISORGANIZED- ADT training was extremely disorganized because we not only had our main trainer we also had the help of two other ADT employees + a SME (subject matter expert). The two additional facilitators, which I am still confused
ProsUncapped Bonus
ConsLimited growth opportunities, Work-life Balance, Underdeveloped Training, Disrespectful Management, High/Stressful Call Volume
Alarm Technician | Austin, TX | Oct 2, 2019
ADT Friends and family, as long as they are not your friends and family.
Working for ADT, I had to be at the first job by 8 AM, this sounds easy, until the first job is 2 hours away. Sometimes leave the house at 6:30, the earliest we had to leave our house except on meeting days, sometimes leaving a 7:15. The jobs on the computer the night before may not be the same jobs you wake up to, and no one ever called to tell you that the schedule was changed. So, thinking you could leave at 7:15, now you find out you are late. ADT expects you to complete 6 jobs per day, while upselling each customer, as a service technician we were there to fix something that didn't work, most often the customer just wants the equipment to work in the first place, but try to upsell we must. Back to the 6 jobs per day, they tell you it's only 5 jobs per day, but they mean 6, they do not take in to consideration the 200 miles that you were scheduled to drive, but still expect the 5 or 6 jobs regardless. If you do not meet the 5 or 6 per day your numbers go down, if a customer chooses to miss the service call by not being home, or they decided to reschedule, your numbers go down. If a customer chooses to change internet providers within 30 days and the cameras go off line, when you were sent there to work on the front door contact, your numbers go down. While your day started sometimes as early as leaving your house to make it to a 6:30 AM meeting at the office, the end of the day was never guaranteed. Not until the last ticket cleared your board, and even then, a ticket
Monitor | Longwood, FL | Jul 30, 2021
Great money and benefits, if you can handle everything else which is a lot!
Training was comprehensive, yes. But far more complicated than it needed to be honestly. Training was made far more stressful than it needed to be by management with frequent mentions from day 1 how difficult the training is and a large focus being placed on 2 tests that you have to pass in order to pass training. Which the tests were not difficult and we certainly had reviewed all the material. But this created a lot of stress needlessly and I think scared some people off pretty quickly. The training was some of the most rote, dry training I’ve ever experienced in any company. The material was old, there was an utter lack of creativity or stimulation at all. I believe the trainer was mostly skilled and very helpful but I think, like many things there, that innovation and new ideas are stifled by a few people at the top. My training class started out with 8 people I believe and there was a concurrent class going on for an alternate shift that had 6 people in it. About 3/4 of the way through training we had lost a few people, one or 2 I think but the other class was down to 2 individuals so they ended up combining our 2 classes. I felt that the information they expected each dispatcher to handle was far to voluminous and this was one, among many, problems that I saw right away. It was completely overwhelming. I wondered why they didn’t have a larger staff, not only as a “buffer” but also a larger staff would allow for more specialized training and agents and make the job a lo
ProsGood pay, unlimited overtime, great benefits after only 30 days
ConsNo lunch breaks, mandatory overtime on a permanent basis, stressful, loud work environment, toxic culture
Security Officer | Houston, TX | Nov 9, 2018
Teaching People to be good at the con game
Your days start out on a negative note 99% of the time. The reason for this is just looking at your tablet to see your daily schedule will make it hard to remain positive. The schedule starts with you driving your personal vehicle to your branch office by 6:45 am. Even if your 8 - 9 am appointment says "customer request 9 am arrival. Even if the job is 5 minutes from your house, but the office is an hour from your house. Then the last job on you schedule says "arrive at 6" most days. Installations take a MINIMUM of 3-4 hours to complete. So you know your in for a 6:45 am - 9, 10, 11, or later day. Only to be expected to be at the branch by 6:45 the next morning, just to show your face. So if your last job finishes up early at 9 pm, you still put in about 15 hours that day. Not to mention the fact that they schedule you for an 11 am- 3 pm service call window. So you will almost never have time to stop and grab lunch. If you live in a big state, like Texas, your jobs could be over an hour away from each other. Plus you are not allowed to contact the customer to confirm appointments prior to going to the house. That can lead to instant termination. Nothing like driving an hour and a half to an arrive at 6 appointment, only to have the customer tell you they cancelled or rescheduled earlier that day. Defenders use to call you when that happened. Now they don't. They want you to go to people's houses anyway, and try to convince them to let you install a system. When you call your
Sales Representative | Riverside, CA | Jun 17, 2020
Most overwhelming job I've ever had.
The scope of the job is this: You meet at the branch office every morning @630am, this is for a daily huddle and to replenish equipment. You get assigned a "random" job that has you arrive at a customer's home by 8am. From there, all we are told to do, from our company's procedures and manager's direction, is to build rapport with our customers. This is so we can prepare them to hear a sales pitch for a security system valued at minimum $4,000, out-of-pocket. Understandably so, many customers that I came across were never prepared to spend anywhere near that. Every customer calls in on an Ad mentioning a lot of equipment to be free, but they almost never read the fine print that DOES disclose all the hidden fees. Unfortunately, when the customer calls in to book the appointment the sales reps at the call center withhold information and never make it clear to the customer what the Ad actually entails. This leads to miscommunication between the customer and you (their "security advisor") The company as well as management knows this happens and expects you to overcome it. The idea here also, from what I was told by my coworkers and management, is so that when you pitch this system worth such a large amount, you can see how much money you're able to get out of the customer. You're told to "peel-back" until you and the customer reach a common ground with the upfront. What are you peeling back? A bunch of unnecessary equipment that you are told to tackle on there just to run up th
ProsMoney to be made
Consread review
Senior Customer Service Representative | Jacksonville, FL | Jan 28, 2019
Whew boy
This job is a not for most people to say the least. They are losing customers and lie so much to potential customers and mess them up into contracts. So people have 72 hours to cancel with no problems when they call in they must have a contract, which they may not get from a 3rd party vendor like defenders. Now the big issue is you can not really help a customer. We have 345 seconds on each calls, to trouble shoot and fix all the problems. That is 5 minutes and 45 seconds, we all can agree someone explain an issue can take a few minutes. We need people to do self help and send self help information. We also charge to go out to change batteries. We can only have a 7 percent job creation and can not have call backs. This is almost impossible. The company wants us not to help customers and keep raising the stats to make any head way, oh do you need to go to the restroom? Not here you better not you will get fired. If you go in to emergency aux because you have to use the restroom you have to explain it and it still takes you out of adherence. You can not get off the phone for any reason, we were supposed to help people.But, now we can not have a high handle time or create jobs, so in fact we can not help that effectively. Do you like mandatory over time? Well welcome aboard. The sites are critically understaffed. You should have a few minutes between calls to not feel stressed and like a robot. Not here the moment you log into the phone you are busy, meetings get canceled and
ConsNo bath room breaks, horrible management, micro managed, adherence, pay, job duties, and change
Security Officer | United States | Apr 10, 2013
HORRIBLE place to work... Turn and burn philosophy
Bovine Scatemist - a cross between alchemist (people who tried to turn metals into gold) and a Bovine Scatologist (someone who studies cow.. you know what) So my job is to turn bull you-know-what, into gold. Your day starts at 0645 with a “roo-rah, go team” meeting in your office. Unless it is your day off, attendance is required. Around 0730 you will be handed a “job-ticket”- this is essentially your sales call for the day. If you aren’t handed a “job-ticket”, you can go home but are “on-call” (off the clock) until 1500 that day for a “same day” (a job where someone called in and wanted an alarm installed that day… or was bullied/pushed/pressured into by a sales agent who needs to win a contest/or get their numbers up/ or whatever…). Job times are from 0800-1100 and 1500-1900 (yes, you can have up to 2 jobs a day) and the radius for jobs is between 2 to 2.5 hrs around your office. You drive to your job. IF the house has actually been built and exists (trust me, it’s happened) and if the customer is home and hasn’t already canceled yet- You review your “job ticket” with the customer because, chances are, it’s wrong. Sales tried to make their numbers look good and put the wrong MMR (monthly monitoring rate) on the job ticket and/or didn’t include all the incentives that they promised the customer on the job ticket and verify that you can actually use their landline (because sales never bothers to ask if it’s a VOIP or not and you can’t use a VOIP) So, once you are done corr
Prosnothing... it's not even worth the paycheck
Customer Service Representative | Rochester, NY | Apr 4, 2014
#1 worst employer of my job experience
*The typical day consists of constant threats regarding every word said on calls in Rochester's call center in NY. This bombardment of micromanagement causes a robotic effect in customer service agents who fear the Quality Assurance evaluators more than the customers' reactions. Literally, every phrase and sentence spoken is evaluated with a harsh evaluation. * The recruiters use blunt lies in order to convince candidates to accept job offers, due to ADT's rating on Wall Street as #6 Worst Employer in the United States. In my case, the HR recruiter told me that the CSG position reaches as high as $25 per hour (non-overtime rate). The head director was shocked by this fact which was emailed to me. The recruiter extremely stretched the truth regarding schedule flexibility and career opportunities as well. * The operational management operate with micromanaged lens toward workers. Every agent experiences supervisors standing over them with the belief that employees are untrustworthy and should be scolded. At every interaction with customers, the feeling of a boarding school surrounds each cubicle. * The majority of incoming hires are mainly inner city blacks and HIspanics with little higher education. Due to the low compensation, most higher educated graduates do not accept this environment with low pay too. Therefore, ADT's recruiters target lower-class citizens who are desperately searching while utilizing the city's transit bus for travel. * At any given hour
ProsSome medical covergae and PTO
ConsThe list is too long.
Emergency Dispatcher | Irving, TX | Apr 13, 2013
Abandon all hope, ye who enter here
When I was looking for a job, a family member who had previously worked here told me it was a great place to work. I gave it a shot, got the position, and found out that they were absolutely right - it was great! I had an awesome manager, my coworkers were great, the pay was good, and the job was fulfilling. At this time, I was working for Brink's Home Security, and I bled blue working hard for this company - I was happy and proud to work here. The company took care of ita customers, and it took great care of its employees as well. I felt like my employer cared about me as a person, because they did. But then the company split off to become Broadview Security, in what would eventually be a very obvious move to sell the place to ADT, the big competitor, and everything went downhill. During a merger, you expect there to be a bit of turnover. What you dont expect is about eight entire departments, plus almost all of HR, to ve laid off without any option to transfer to another department. You don't expect about 30 people within your own department to jump ship over the ourse of about a week (half the department!). And then we were ADT. Now, everyone is a number. The company doesn't care about their employees - they hire 25 or so people every threw or four weeks, so you can guess what the turnover rate is like. There are no longer any parking spaces in the lot, you get to come in and desperately search for a seat with little success. New hires are paid more starting than I am
Proscoworkers, good cafeteria, benefits are okay
Consabsolutely everything else
General Manager | Jacksonville, FL | Jul 22, 2015
Cutting edge technology combined with advanced loss prevention techniques
I've enjoyed a long and illustrious career with Adtek Security. It started as an unfulfilled need. The loss inherent in any food service establishment. It was consuming my profits at a voracious rate. The loss prevention industry coined it an innocuous term "shrinkage". I'm sorry but my profit dollars were not just shrinking, they were evaporating at an ever increasing rate! If something wasn't done my Subway Restaurants would surely fail. So Adtek was formed to address a simple issue. Food is the universal pilferable commodity. Everybody can use it. Customers always want more for free, employees consume it on site, steal it or sell it out the back door. Vendors short stock it. Rodents and insects vie for their fair share. Even mother nature takes it back if you don't manage it properly! Forget to regrigerate a freshly made pan of seafood and crab mix and it will be maggots by tomorrow. The problem was that Subway Franchisees are overworked just trying to cover a portion of their open hours. They are the lowest paid entrepreneurs in the food service industry, barely netting $18k a year from each store. Well below the poverty level. When you see a 50 year old man in an apron behind the cash register, that's the owner earning minimum wage on top of his anemic profits just to keep his family fed. Done there, been that. So being an analytic thinker, I reasoned the solution was to cover unmanaged shifts with artificial intelligence. Of course that didn't exist in the 80's so I imp
ProsSmart Video Management Systems stops shrinkage and save labor dollars
ConsLiars, thieves, lazy sloths hate the accountability they are now forced to endure.

Questions And Answers about ADT Security Services

What is the best part of working at ADT Security Services?
Asked Nov 25, 2019
Your on your own
Answered Jul 5, 2022
Job is easy
Answered Jul 5, 2022
If you were in charge, what would you do to make ADT Security Services a better place to work?
Asked Jan 28, 2018
- Stop pretending to care and actually care about employees. - Higher Pay - Lower premiums for insurance benefits - Stop the micromanagement and trust employees to do their jobs. - More transparence - Better and more thorough training. - Hire managers that actually understand the job that their subordinates perform, and direct them appropriately.
Answered Jun 12, 2022
Train your managers to be more in touch with techs. Techs get left waiting for approval for hours sometimes because managers are too busy with meetings. Might want to think about hiring more of them too.
Answered Oct 27, 2021
What tips or advice would you give to someone interviewing at ADT Security Services?
Asked Sep 14, 2016
If youre applying for a sales position, they’re looking to hear that youre go getter, a self starter, someone who’s organized and can multi task.
Answered Mar 17, 2021
Be prepared for three questions within one question, the recruiter will send you a link saying a little about what to prepare for I used youtube because ADT uses behavioral interview questions but even with that the hiring manger still threw curve balls "tell me about a time you made a mistake what happened, what did you do and what was the outcome with the customer and what have you done to improve that so it wont happen again"? It was stressful tryna remember the entire question but answer the best you can and be excited! they look for that and use the star method!!!!!
Answered Oct 20, 2020
How long does it take to get hired from start to finish at ADT Security Services? What are the steps along the way?
Asked Jun 27, 2016
Not long and it's definitely not as bad as people are making it out to be.. I love my job here.. lots of driving but the job is great
Answered Jun 14, 2021
Not long, they stay desperate for people due to high turnover
Answered Sep 2, 2020
How are the working hours at ADT Security Services?
Asked Jun 17, 2016
If you are technician you will be leaving home before 7 and going back home after 7 , if you take lunch then after 8. 5 or 6 days a week.
Answered Aug 29, 2020
Before the new management for the va area you could do 8 hours a day. Now they try to push more jobs on you making you do multiple installs a day or add two or three more service calls. If your fast you can get off at 5 but a lot get off at 7
Answered Jun 29, 2020