ADT Security Services

Working at ADT Security Services: Company Overview and Reviews

ADT Security Services
ADT Security Services
3.3
3894 reviews
ADT Security Services Ratings
3.3
Average rating of 3894 reviews on Indeed
3.1Work-Life Balance
3.3Pay & Benefits
3.0Job Security & Advancement
2.9Management
3.1Culture
Headquarter
1501 Yamato Road Boca Raton, FL 33431 Offices throughout the United States
Employee
10,000+
Revenue
$1B to $5B (USD)
Industry
Consumer Goods and Services

Popular jobs at ADT Security Services

 Average SalarySalary Range
Sales Representative
8 Salaries reported
$12.75
per hour
$7.25-$21.80
Outside Sales Representative
89 Salaries reported
$56,067
per year
$28,000-$88,000
Sales Professional
422 Salaries reported
$65,012
per year
$32,000-$98,000
Territory Representative
284 Salaries reported
$58,122
per year
$29,000-$93,000
Residential Sales
1 Salaries reported
$26.50
per hour
$13.25-$39.75
Salary Satisfaction
52%
Of the employees are satisfied about their pay
Based on 2006 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

ADT Security Services Reviews

Popular JobsSales RepresentativeCustomer Service RepresentativeEmergency DispatcherInstallation TechnicianService TechnicianAccount ManagerResidential SalesAlarm TechnicianOutside Sales RepresentativeInstallerSecurity OfficerCustomer Support RepresentativeTechnical SupportSales AssociateSecurity ConsultantAccount ExecutiveProcessorTechnical Support RepresentativeAccount RepresentativeSales ManagerTechnical Support SpecialistInstallation ManagerTeam LeaderCustomer Care SpecialistSecurity SpecialistManagerRelocation SpecialistTechnicianBusiness ConsultantCommercial Sales ExecutiveDistrict Sales ManagerMonitorSales ConsultantTerritory ManagerField TechnicianRecruiterRetention SpecialistSalespersonCall Center RepresentativeDispatcherInside Sales RepresentativeService Technician IIICall Center ManagerCommercial ManagerCustomer RepresentativeCustomer Service TechnicianDistrict ManagerInbound Sales RepresentativePatrol OfficerProduct SpecialistProject ManagerScheduling CoordinatorSenior Customer Support RepresentativeSenior Sales RepresentativeSupport SpecialistTelemarketerTerritory SalesAccount Resolution SpecialistAdministrative AssistantAdministrative CoordinatorArea ManagerBilingual Customer Service AssociateBilling SpecialistBusiness Development RepresentativeCollection AgentCollection ManagerCollection RepresentativeCommercial TechnicianConsultantCustomer Care ManagerCustomer Relations RepresentativeCustomer Service ManagerCustomer Service/Sales RepresentativeData Entry ClerkDirect Sales RepresentativeDispatch OperatorFile ClerkHelp Desk AnalystInbound Call Center RepresentativeInbound Customer Service RepresentativeJurisdictions CoordinatorLead TechnicianMaterial HandlerNetwork Operations TechnicianPayroll ClerkRegional ManagerRegional Sales ManagerResale RepresentativeSales ExecutiveSales SpecialistSecurity GuardSenior Business AnalystSenior Customer Service RepresentativeSenior Team LeaderSenior TechnicianService Excellence CoachService Technician IITechnical AssistantADT TECHNICIANADT TechnicanAccount AdministratorAccount SpecialistAccounting AssistantAccounting SupervisorAccounts Payable ClerkAccounts Receivable ClerkAdministrador/a de base de datosAdvertising Sales RepresentativeAnonymousApplication DeveloperArmed Security OfficerAssociateAuxiliary OperatorBilling AdministratorBilling CoordinatorBilling RepresentativeBranch ManagerBusiness AssociateBusiness Development SpecialistBusiness ManagerBusiness Project ManagerCare SpecialistCenter ManagerCertified Pharmacy TechnicianCollectorComercialCommercial AC&T RepCommercial ElectricianCompensation ManagerContract AdministratorContractorCorporate RelationsCorporate Relations ManagerCorporate RepresentativeCredit ControllerCustomer AdvocateCustomer Service Account RepresentativeCustomer Service Team LeadCustomer serviceCustoner careData TechnicianDealerDirector of OperationsDispute ResolverDivision ManagerDocument ProcessorDoor to Door Sales PersonEDOEmergency OperatorEmployeeEngineerEngineering Program ManagerEntry Level Customer Service RepresentativeEscalations and Retention AgentFSC SpecialistField AgentField CoordinatorField RepresentativeField SupportFinancial RepresentativeFormer employeeGENERAL CARE AGENTGencareGeneral CareGeneral ManagerGeneral care agentGuardHealth AgHealthcare ManagerHigh Volume Residential/Small Business TechnicianHuman Resources CoordinatorHuman Resources ManagerINDEPENDENT CONTRACTORIT AnalystIT Systems EngineerIndependent RepresentativeInspectorJD Edwards Functional ConsultantJefe de ventasLead I satlllerLead TrainerLife consultant ContractorLoyalty RepresentativeMANAGERMaintenance TechnicianMangerMatrix ManagerMinionMonitor TechnicianNational Acquisition RepresentativeNew Acquisition RepresentativeOSCOSC / InboundOfficeOffice ClerkOffice CoordinatorOffice ManagerOperation ManagerOrder PickerOrder ProcessorOutbound AssociateOutbound Customer Service RepresentativeOutbound Sales RepresentativePatrolmanPhone InterviewerPrefer not to sayProcessor.I.Lockbox.Finance FTProduction CoordinatorProgram DirectorProgrammerProject CoordinatorQuality Assurance AnalystReactivation SpecialistReceptionistRelocation ConsultantResale's RepresentativeResidential Resale RepresentativeResidential/Small BusinessResource ManagerRetail Sales Associate IIRetention RepresentativeSafety TechnicianSales AdvisorSales and Marketing ManagerSchedulerSeasonal AssociateSeasonal summer technicianSecurity EngineerSecurity SupervisorSecurity Systems EngineerSenior Account ExecutiveSenior Application DeveloperSenior Billing RepresentativeSenior Business Development RepresentativeSenior Commercial ManagerSenior Data SpecialistSenior LeadershipSenior Network AnalystSenior ProcessorSenior Product ManagerSenior Project ManagerSenior RepresentativeSenior Sales ConsultantSenior Sales SpecialistSenior Security ConsultantSenior Service TechnicianSenior Systems AnalystSenior Systems ConsultantSenior Technical AnalystSenior Technical AssistantSenior Training SpecialistService CoordinatorService Excellence Coach/ComplianceService ManagerSlaveSolutions ManagerSpecialistSr.QA LeadSupervisorSupervisor/TechnicianSupply Chain ManagerSupport ManagerSwitchboard OperatorSystems AdministratorTECHNICAL SYSTEMS CONTRACTORTableau DeveloperTeam CoachTeam CoordinatorTeam SupervisorTechnical Care SpecialistTechnology ConsultantTerritory RepresentativeTraining LeadUndisclosedUnit ManagerVice PresidentVice President of User ExperienceWarehouse SupervisorWorkforce Manageradminalarm responselacky
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Overall Reviews at ADT Security Services

4.0
Retention Specialist | Knoxville, TN | Mar 20, 2020
The culture
ADT, overall is a good company. They have some areas of opportunity when it comes to billing. Also, when they launch new products, they could focus more on training the agents more indepth, so they can be experts with the new technology
4.0
Technical Support Specialist | Irving, TX | Oct 16, 2019
Great Place to Grow
I would recommend working here if you are entry-level and need to hone your technical skills and customer service. The pay is not that great, but the benefits are ok.
1.0
Account Resolution Specialist | Jacksonville, FL | Feb 6, 2020
Don't waste your time here
Watch out they are very petty and unfair and they may give you a 14 cent raise after you have killed yourself to make your stats for quality The team managers are horrible and if you have children they don't understand when you have doctors appointments to be off. Don't even think about working here, even if you do mind your own business the employees on the team are messy
ProsA lot of parking available
Cons30 minute lunch
1.0
Sales Representative | Hapeville, GA | Mar 30, 2020
Need new management all around that Facility
Good place to work far as a flexible schedule. Poor national, regional and local Management for the Commercial Division from the top down. Poor installation and service department. And oomicromanage Lack of vision Lack of products
ProsWork balance and hours are perfect and Tuition reimbursement
ConsUpper management is terrible, will lie on. General Manager of that location is very prejudiced. Low income
3.0
Customer Service Representative | Haltom City, TX | Mar 6, 2020
Bad management and product development
Would rather cut pay than give. Atmosphere is dismal. Too many politics and very oriented towards numbers instead of quality. Bases wages and employee productivity on company performance on things beyond control of the employees.
1.0
Emergency Dispatcher | Knoxville, TN | May 28, 2020
Poor headsets and smoking issues
Poor $20.00 headsets which can’t hear depth. Mngrs have top quality. You’re expected to work when sick. Smokers coats on wall divider bad for asthmatics
4.0
Customer Service Representative | Jacksonville, FL | Nov 19, 2019
Average
It was a difficult job. I didn’t really enjoy it it was temporary and was laid off. Great for people with sales experience or retaining customers. Upgrading accounts was difficult.
5.0
Security Engineer | Carrollton, TX | Oct 23, 2019
good
when i start the Job it was good managment good team like real team the management and the team healped and support you all the time but we got new manger that he was not ready for manager posiation poor knolege and poor expreince he was not good at all
5.0
Installation Technician | Fort Worth, TX | Jan 7, 2020
Great competitive work environment
Fast pace working environment with competitive numbers. work at your own pace to get assigned task done daily without a lot of micro management. Company vehicle to take to and from work
5.0
Installation Technician | Totowa, NJ | Sep 2, 2019
Good place to work an great pay
Good place to work wonderful customers an managment was understanding about the problems in everyday life as a technician. Honest to customers about contracts an equipment prices
ProsCompany truck, gas card, lap top, cell pjone
ConsWork can slow in winter

Questions And Answers about ADT Security Services

How long does it take to get hired from start to finish at ADT Security Services? What are the steps along the way?
Asked Jun 27, 2016
It really depends on the position you are applying for. An experienced technician could be hired on the spot if they are short handed, but an office person may take longer.
Answered Apr 15, 2019
I interviewed, did the background checks and drug test ... the recruiter called and said I’m in the final stage .... what’s left ?
Answered Apr 15, 2019
If you were in charge, what would you do to make ADT Security Services a better place to work?
Asked Jan 28, 2018
I would invest more in marketing efforts...not marketing people, but actual commercials and online spots.
Answered Apr 22, 2020
Stop lying to customers
Answered Mar 26, 2020
Is it normal for ADT installers to work at a customers house past 8 or 9?
Asked Aug 3, 2016
You will never get off at a decent time. Most days you will be getting off at like 8pm.
Answered Aug 20, 2019
Residential installers can stay late sometimes depending on the size of the job and the situation. For example, the customer might not get home, themselves, until after 6pm, and then argue with you for an hour about how many windows you are going to cover before you can even get started. Anything and everything weird can happen. Commercial installation is different though, daytime hours are common in commercial, but the work is much more complex.
Answered Apr 15, 2019
How are the working hours at ADT Security Services?
Asked Jun 17, 2016
All these answers are wrong. They make you work too much. You will be working from 8 am till 10 PM a lot. If you complain they will write you up and fire you. Also the starting pay really blows.
Answered Aug 20, 2019
Company always had 40 hours at least a week. Company wanted weekends and overtime when managers could not make their numbers. Very unpredictable.
Answered Nov 14, 2018
What tips or advice would you give to someone interviewing at ADT Security Services?
Asked Feb 21, 2018
Don't do it, by weekly pay, and horrible training
Answered Mar 6, 2020
Be careful don’t get to attach
Answered Jan 2, 2020