Overall Reviews at ADT Security Services
ADT, overall is a good company. They have some areas of opportunity when it comes to billing. Also, when they launch new products, they could focus more on training the agents more indepth, so they can be experts with the new technology
Technical Support Specialist | Irving, TX
| Oct 16, 2019
Great Place to Grow
I would recommend working here if you are entry-level and need to hone your technical skills and customer service. The pay is not that great, but the benefits are ok.
Don't waste your time here
Watch out they are very petty and unfair and they may give you a 14 cent raise after you have killed yourself to make your stats for quality The team managers are horrible and if you have children they don't understand when you have doctors appointments to be off. Don't even think about working here, even if you do mind your own business the employees on the team are messy
ProsA lot of parking available
Cons30 minute lunch
Nice to work outside of the office
Weekly meetings in office. Otherwise you are out helping customers find a solution for their security needs. Rewarding helping others, and getting paid to do so.
ProsPeople you work with
Need new management all around that Facility
Good place to work far as a flexible schedule. Poor national, regional and local Management for the Commercial Division from the top down. Poor installation and service department. And oomicromanage
Lack of vision
Lack of products
ProsWork balance and hours are perfect and Tuition reimbursement
ConsUpper management is terrible, will lie on. General Manager of that location is very prejudiced. Low income
Good work environment
Only problems I encountered at working with defenders is the favoritism that they show to certain employees which takes away jobs and chances away from others.
Bad management and product development
Would rather cut pay than give. Atmosphere is dismal. Too many politics and very oriented towards numbers instead of quality. Bases wages and employee productivity on company performance on things beyond control of the employees.
Poor headsets and smoking issues
Poor $20.00 headsets which can’t hear depth. Mngrs have top quality. You’re expected to work when sick. Smokers coats on wall divider bad for asthmatics
It was a difficult job. I didn’t really enjoy it it was temporary and was laid off. Great for people with sales experience or retaining customers. Upgrading accounts was difficult.
when i start the Job it was good managment good team like real team
the management and the team healped and support you all the time
but we got new manger that he was not ready for manager posiation
poor knolege and poor expreince he was not good at all
Security and saftey amongst workers taken as the the first priority. Honesty , loyalty , inergrity highly practised.
ADT security was one of the most strict and better paying company I ever worked. The operation team are treated as according to their performance may be because they are the pillar stone of the production.
The best thing was that everyone was treated as equal and charged as according to the book. It was one of the fast growing companies I ever seen. It never had a problem in giving someone what he/she deserved or worked for. There were a lot of opportunities and challenges for everyone.