Working at AT&T: Company Overview and Reviews

38679 reviews
AT&T Ratings
Average rating of 38679 reviews on Indeed
3.4Work-Life Balance
4.0Pay & Benefits
3.2Job Security & Advancement
208 S. Akard St. Dallas TX, 75202 United States
More than $10B (USD)

Popular jobs at AT&T

 Average SalarySalary Range
Retail Sales Associate
328 Salaries reported
per hour
Customer Service Representative
870 Salaries reported
per hour
Door to Door Sales Person
2 Salaries reported
per year
Sales Representative
94 Salaries reported
per hour
Premises Technician
72 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 23083 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Overall Reviews at AT&T

Regional Sales Manager | San Francisco Bay Area, CA | Oct 8, 2019
Great place to advance your career
If you're willing to put in the work, AT&T is a great place to advance your skill sets and grow your career. Challenging work and many opportunities in different fields.
Product Owner | El Segundo, CA | Jan 24, 2020
Was a great place to begin with, but culture became too toxic
I really want to compare the 'old' AT&T of the 90's against the 'new' AT&T Entertainment company. The culture was wonderful, opportunities boundless, and the education opportunities outstanding. The new version of AT&T - the entertainment side, well I am not sure they can stay on any one vision right now. Executives talk a lot about new products and growth - but I am not seeing the stability. I think they are chasing the next best thing and I wish they would stick more with their core competencies. Right now, it is just horrific with the layoffs - one round after another. They are losing such good talent.
ProsGreat benefits, great ongoing education, great food from Cafe
ConsLong commute to work, no job security, toxic culture, old boys club
Premises Technician | San Diego, CA | Oct 31, 2019
If you value your time dont work here
Its a seniority based company, you can be the best technician, do all the training and do the best work but it doesnt matter. They will lay you off and keep the horrible, slow, low performing senior techs. The Union wont do anything about it and just wave you to the door unfortunately. Its a shame, you would be better off going to an IT school with an FCC license and you would be better off
Bilingual Sales Representative | Morristown, TN | Mar 5, 2020
Work life balance needs work but...
I loved everything else about this job! The technology, my coworkers, the management team- all great. AT&at invests in their employees too so you are always learning new thing which keeps the job exciting. Love the environment, always happy to go to work. Good thing I loved it though, because the work/life balance was awful so most of my time had to be spent there.
CAD Technician | Austin, TX | Feb 2, 2020
Nothing to add
A good corporation to work for. I had a good carer here. I learned many aspects of the communication industry. Staying on the cutting edge of technoogy was exciting.
Repair Technician | Dallas, TX | Nov 7, 2019
Great place to work
Very nice work environment I enjoyed working there it was a great experience and I learned a lot about technologies from them and communication skills
Technical Program Manager | Atlanta, GA | Oct 3, 2019
Fast pace and constantly changing work environment
I enjoy my time at AT&T I was A level 2 manager. The work cultural was relaxed and stressful at times. Employees are expected to work in the office. Good benefits and excellent pay.
Customer Service Representative | Montgomery, AL | Feb 27, 2020
There is no advancement opportunities. As a technician I am always worried another my job because they want to go to streaming and fire the rest of the Dtv techs.
OSP Engineer | West Palm Beach, FL | Oct 2, 2019
Good Pay
Good Company to work for. Many different departments to move to, Benefits are excellent. Long Hours are required. Salary is good but no ovrtime is given for certain manager.
Fraud Investigator | Dallas, TX | Jan 24, 2020
Lots of reorganization, consolidation and reduction in force
I really love what I do in terms of my job title and duties. I investigate all new accounts for possible subscription or theft of identity fraud. I have been lucky to have some of the best managers to work under. What I like most about my job is the diversity. The only thing about the company that I dislike is the potential to move around to different departments throughout the organization.
Prosgreat discounts on att services
Consjob security

Questions And Answers about AT&T

What is the interview process like at AT&T?
Asked Jun 15, 2016
This some kind of role play at the interview, toured the place it was nice but definitely a waste of dam time!!!
Answered Sep 27, 2019
It's a joke done an interview and said that they would call me back that evening or the next day and I still haven't heard anything and it's been 5 days now so even if they did offer me a job I will turn them down. This is unprofessional
Answered Sep 11, 2019
Why did you leave your job at AT&T?
Asked Mar 15, 2017
I’m not the type of person who can stay tied to a phone and computer all day. I would say 70% of customers are pretty easy to talk to , yet the other 30% made it unbearable for me. The trainers in the classroom were great people but they had to cram so much material into 5 weeks that it was impossible to learn all systems. Even the 5 weeks in nesting, with help all around, leaves on e feeling unprepared to hit the floor running. All of your support is basically through Skype, so sometimes you must wait. Many times the answer is given as a numerical article you must reference. There are thousands of these articles and they were not the most user friendly in my opinion, just felt overwhelmed with information. Very stressful at times, hard to remain laid back and constantly looking at your watch/clock to make sure you’re back from break/lunch in time. Just know that saving a DirecTV account is not enough, must always pitch wireless and internet even in beginning when not comfortable even knowing how to place these orders.
Answered Dec 13, 2019
Horrible management, new kids running the show and bunch of idiots...
Answered Sep 10, 2019
How long does it take to get hired from start to finish at AT&T? What are the steps along the way?
Asked Feb 25, 2016
I applied January 5 something like that. They hiring manager called me on January 21 scheduled the interview for the next day at 12:00pm. I brought my resume for professional reasons. I did the interview toured the call center. They told I would expect to hear from someone in 3 business days. It only took two days. They offered me the position for Customer Support Specialist. He emailed all my paper work over. I went and took drug test did everything through hirerite. I think that’s the name of the background 2nd party they use for background checks. Everything was very easy. My hiring manager made sure to touch basis with me through the whole process. They got my results back. Sent me hire letter. I accepted it of course. Now I start my training February 24,2020.
Answered Feb 18, 2020
I applied on Wednesday Oct 16 online, was sent an email requesting a video interview on the same day, submitted it that afternoon then received an email right after to say I was still in the running. I was called on Thursday Oct 17 to set up an interview for Friday Oct 18. Got an email Monday Oct 21 asking for my ssn then a call from the recruiter to offer me the job contingent upon the background check and drug test, which I agreed to. Filled out forms by email that same day for hireright and AT&T onboarding. Did the drug test the next day Tuesday Oct 22, got the call on Thursday Oct 24 that background check and dt was all complete, given my official start date for Nov 4. In all it took 7 business days.
Answered Oct 24, 2019
What benefits does AT&T offer?
Asked Jun 17, 2016
Terrible benefits. I'm on my husband's insurance because ours is so terrible. I was paying $152 a month for us to basically not have insurance because the deductible was $4000 a year. So, we had to spend $4000 out of pocket, including prescriptions, before our insurance would kick in and pay anything. After that, they would pay 90%. Who spends $4000 a year unless they're sick? The vision insurance was better than his is though.
Answered Nov 2, 2018
The company benefits are very good but change once you retired.
Answered Apr 23, 2018
What is the work environment and culture like at AT&T?
Asked Jul 5, 2016
Boise Idaho call center horrific management the worst. I would avoid this place at all costs
Answered Dec 13, 2019
Should be alittle bit better
Answered Apr 8, 2019