Overall Reviews at Ace Hardware
Retail Assistant Manager | Middleton, MA | Mar 1, 2019
Cashier, Back up key holder, B2B, Middleton MA
Very easy and laid back interview process. I was interviewed for management but was passed over for someone with 2 years of cashier experience with the company and no management skills. I instead was offered the position of back up key holder and B2B Sales. The only good thing about the job was that the pay was above average at $13,00/hr for a full time position. Management was scary bad. I was brought in to improve the business to business sales and increase the store's profits. I presented a full notebook on standard ideas that I have seen other company's used as well as methods I had used my self to grow my own company that had a proven track record of increasing profitability. Every one of them was ignored. The company would send a max of 4 leads a week out to the store on average but most of the time it was the same 4 leads you had contacted the week before. The owners of those companies after three weeks of relentless calling stated that it was harassment. The definition of insanity is doing the same thing over and over again and expecting a different result. I was treated more like a babysitter than a customer service professional responding to the needs of inept employees who didn't have the character to do the job that would constantly be yelling back at the customer and insulting them. The manager seemed to not care about growing the store or hiring people experienced in customer service instead opting to hire first time workers with no experience in the field. The ...more
Consway too many to make it worth working here.
Retail Sales Associate | Littleton, CO | Apr 9, 2019
A good stepping stone
A typical day at work usually involved a wide variety of things, from cashiering to stocking and cleaning as well as customer service. Depending on how willing you are to try new things, you can end up doing most everything in the store including key cutting and bbq deliveries. No day is the exact same but you will have certain things you do each day. In my case I learned about so many store products and tools, parts, screw and bolt sizes, pipe, glass and plexiglass cutting, assembling and delivering grills, inventory maintenance, merchandising, and much more.
My manager was pretty great but had his mean moments, as does anyone, and i could definitely sense that the owners were penny pinchers, sometimes to the detriment of the employees. For me the hardest part of the job was when you had a specific mission to accomplish but couldn't because of how many customers needed help, and due to the customer service - oriented nature of Ace Hardware ("Ace is the helpful place"), I sometimes would find myself very frustrated and having to stay late. Another thing that annoyed me was it seemed like there were a lot of people working there that did not care to do their jobs correctly to the degree that it would make more work for me in the end. I also felt that they had me doing some things that were over my pay grade such as dangerous glass cutting (even though i was good and safe at it) and in one instance fixing the paint machine myself without any prior knowledge and a terrible cust...more
ProsGreat discounts and culture, flexible schedule, learning opportunities
ConsLow wages, lack of benefits
Cashier | Asheville, NC | Sep 19, 2018
poor place to work
am retired and thought that the new Ace Hardware opening up within walking distance from my house would be a great place to work part time. I only wanted to work 4-6 hours a day, around 20 hours a week. The job itself was not too bad, except for the long hours. I rarely worked less than 6 hours and was going over 30 hours a week. They were short of cashiers so I offered to help out. But all employees are scheduled for a hour long lunch, no matter how many hours they worked that day. So for 6 hours, I was scheduled for 7 with an hour long lunch. I objected to working this many hours and the hour long lunch. I had an email from the General Manager stating part time employees get a half hour lunch. This episode blew up because of another employee. It was handled very badly by management making a phone call while I was working at the cash register. At that time, I took an hour long lunch and emailed by resignation to the GM. I finished off working the last week, but I also realized that they are always short of cashiers and this was not going to change. Training for cashiers was very bad. There were no helpful tutorials. It is just a person who does not want to train, trying to get you to understand everything by working the register for a few hours. Most of the job was simple, but there are things that are not often down and they have no helpful job aides. The computers when down twice while I was there. There are multiple windows to bring up, just to do little things. The softw...more
Conslow pay and management did not work with me on hours
Lead Cashier | Naples, FL | Apr 26, 2019
Poor management ruins good employees
I worked here for 4 years and it was great when I started out but slowly turned terrible. I started off getting paid $8.50 as a cashier, got bumped up to $9.00 and then $9.50 and then $10. I got promoted to lead cashier and did not get a raise because i got my “annual raise” which had nothing to do with my promotion, so no promotional raises. That also happened to my Front End Supervisor. I was lead cashier for two years then got demoted down to being a cashier without an actual reason under a new manager and floor supervisor who genuinely did not like me. Management picks favorites even though they say they don’t, and they treat the employees they don’t like very unfairly. They give the “Lead Cashier” and regular cashiers the right to make their own decisions on when it’s okay to tell a customer no, but then make you look like an idiot in front of customers and completely let the customer take advantage of returning items without receipts that are clearly stolen when you already told the customer no and are following company policy. Benefits were okay, couldn’t add my husband on to my medical because it would have been $350 a paycheck which was basically half of it. HR is an absolute joke and never get back to employees when needed. They change schedules on employees without telling them and then get mad when the employee’s don’t know. There is no room for advancement unless the person in the title above you quits or gets fired. The last two months before I quit I was scared...more
Consliterally everything else, especially management
Cashier | Bend, OR | May 10, 2018
This job made me actually miserable
Standing behind a counter dead eyed and feeling constantly watched, I spent my days politely checking out repetitive hardware purchases while pretending to be less intelligent than the customers because you're supposed to be viewed as inferior when you're a cashier. Could not have any drink other than water behind the desk, in a place that is known for offering free coffee and soda to anyone who walks in the door. Whose gonna look in my cup and judge me, huh? I need that caffeine to survive. Tried to save a dying plant from the trash and was told to put it back in the trash or else be fired on the spot for stealing from the company. Corporate chains are evil, soul-sucking, foul beasts who don't care at all about individuals because to them were just numbered slaves... until we try to rescue a dying snapdragon destined for the landfill and then we're not an employee anymore, we're a dangerous and deviant individual. As well as cashiering, I was told to do things that did not fit under my job title, several of which left me uncomfortably soaked with water halfway through my day. I did not feel valued or particularly well liked, and everyone in that store gossiped harshly behind each other's backs. I was dropped for having an illness and refusing to skip my first day of college for my horrible job, and they gave me a pay stub instead of a final check. My biggest regret is that I did not get the chance to rage quit that place, because I'm not a terribly emotional person but that ...more
ProsNobody knew, enough about weed, to realize, how high I was
ConsAce Hardware is the con. All of it.
Sales Associate | Ohio | Aug 25, 2018
Great place to work but it can be boring sometimes.
After doing three years in several other retail positions for much larger and much higher volume stores, including roles in hourly management, working for Ace Hardware is excellent. Management has respect for their people, the co-workers are great and most of the clientele are friendly and knowledgeable. This in very stark contrast with other retail businesses I have worked for in the past.
You get to learn a lot and a little initiative goes a long way. My daily duties include: Running cash register, processing returns, cutting keys, mixing paint, cleaning and various other duties. Customer service is very important at Ace and a large focus. Luckily, most of the customers are appreciative.
Co-workers and management are great. Even higher-up or regional managers are personable, respectful and helpful. Managers are encouraging and appreciative. I get to work with some very knowledgeable people and they are always willing to train, demonstrate or share their knowledge with you. When I started at Ace Hardware, I knew very little about construction and general DIY work. Every day I learn something new. It's a great job if you're mechanically inclined or want to learn. A little experience with DIY such as plumbing, welding or general house projects or small engine work will help but won't be necessary. Other associates will help you out.
It can be slow paced at times, especially if you're used to higher-volume and higher-traffic retail operations. You can usually stay busy...more
Prosbreaks, good local & family culture, helpful management and employees, plenty of things to learn and develop on
Conssporadic hours, sometimes slow-paced
Sales Associate | Cypress, TX | Aug 1, 2018
Great for people under 21
A typical day at work at Ace is a combination of helping lovely customers with their adverse issues and thinking outside of the box.
I've learned basically how to fix anything that is in the home from the toilet to the pipes running throughout the house. Basically, you will leave Ace with more knowledge about fixing and problem-solving home and mechanical issues than the regular person.
Managers are great to you once you get the daily assignments done, in which, are spread out between all the employees so no one is overworked.
They have many get-togethers outside of work which makes other employees more like friends rather than some guy who you don't know the name of.
The hardest part of the job( for men, there is no hard part for women) is doing loadings. When someone says can you lift 100 lbs you will most likely say yes? However, what they are really asking is, can you lift 100 lbs, carry it 20ft, throw into the back of someone's vehicle, repeat this process up to 15 times by yourself, and then recover fast enough to do it again 15 minutes later. Not saying this is every day at work but this does happen often so if you're not prepared to do some physical work this isn't for you.
Now the most enjoyable part of the job is when you're on the sales floor and you help an 80-year-old man fix something that a filthy plumber would have charged him 10 times Ace's price. The customers always show great appreciation to employees and give recognition to your managers and that's ...more
ProsExercise, Fun Staff, Great Customers
ConsSore Muscles, Sweat, Heavy lifting, employees do ALL of the fixing
Garden Associate | Milton, DE | Nov 28, 2019
Great job for a plant enthusiast, low pay, hard work
The Garden Center Associate has a unique position at this store in that his or her knowledge is centered around gardening, plants, lawn care, and garden tools. At times, cashiering might be required, although at the store location I worked, my cashiering discontinued once I became the Garden person. At the height of gardening season, the workload can be intense since you have to receive the freight, check it off, attach price labels AND deal with the fact that the plants arrive dehydrated much of the time. Rejuvenating several racks of bedding plants and hanging baskets can take hours, if not days. April through June is the busiest time, but there are always seasonal plants for spring, fall, and winter.
This is an outdoor job. You get cold. You get hot. You work in the sun, the rain, wind, and sleet. I always felt overworked and underpaid in that position. The work involved was tedious with the only evidence of the tedium being healthy, vibrant plants that looked great. I spent a lot of hours trimming, reviving, discarding, and arranging flowering plants to make them look inviting, all the while disliking the methodology of the plant supplier. (Many of the bedding flowers had poor roots due to living in tiny jiffy pellets that were then just dropped into larger pots of soil before arriving at the store.) There was nothing I could do about it but try to make the plants as attractive as possible. There was a lot of disease and pest control work I had to undertake on this job...more
Stocker | Odenton, MD | Aug 13, 2019
Strict management, good atmosphere, rewarding experience!
A typical day at work would start with me greeting everyone and getting ready to go on to the sales floor. when I was ready to go I would talk to manager to see what Isle I was going to be working on and would start stocking the shelves. While I was doing that I would occasionally help a customer find what they were looking for or help carryout items for customers. When I was done with an aisle I would see if there anymore that would need to be stocked, and if there weren't any, I would stand by the front of the store and greet and assist the customers that were entering. One of the best parts of the job was the experience for me, it was my first job so i learned a lot about how a retail job works and I also learned A LOT about how to fix certain problems, what certain tools do, and about hardware in general. 6 months after my time working at that job I had a pipe bust in my house, flooding my entire basement, and I was able to fix it by myself and I know for sure that if I didn't know what pipe staples, plumbers putty, or PVC connectors were, I'd be pretty screwed. Of course like any place you have the manager that you pray you don't have to work with but the rest were a blast to work with. The job is only really difficult if you don't understand anything hardware, but as you work there it gets progressively easier because you'll start to pick it up quick. I'd recommend Odenton Ace Hardware to someone trying to find a good place for there first job, was probably one of the g...more
Department Manager | Washington State | Nov 21, 2019
A bittersweet criticism
It’s tricky to write a review for a franchise. How the company is run is totally up to the one that owns it. I worked for a small ace franchise that did the best it could, but I think maybe the owner didn’t. Really it came down to work output/input. In the years I worked there, the only raise of merit I received was one that I requested and had help from the store manager to get. And even then, it put me up to the minimum requirement for the next year a bit sooner than everyone else. The entire staff gave 100% until the point they found it wouldn’t advance them anywhere. It became a place of jaded retail, like any other. My health insurance was crazy expensive, if I needed to see a doctor, I couldn’t afford the copay on my wages. I went to my manager once about the inability to get food stamps because of my full time hours, and she got us all a sandwich box so that employees didn’t feel hungry while at work. If that doesn’t show the owners inability to give a hoot, and others beneath them sacrificing their own money to make up the difference, I don’t know what does. Honestly I would tell anyone to apply at this particular store because the staff deserves good people, and the management is some of the best I’ve ever experienced in my career, but on the other hand, the owner doesn’t deserve what he gets and it makes it hard to go there every day knowing that he is the one that gets the benefits of what every hardworking person there gives.