Advance Auto Parts

Working at Advance Auto Parts: Company Overview and Reviews

Advance Auto Parts
Advance Auto Parts
8300 reviews
Advance Auto Parts Ratings
Average rating of 8300 reviews on Indeed
3.2Work-Life Balance
2.9Pay & Benefits
2.9Job Security & Advancement
Raleigh, North Carolina
$5B to $10B (USD)

Popular jobs at Advance Auto Parts

 Average SalarySalary Range
345 salaries reported
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310 salaries reported
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434 salaries reported
per hour
413 salaries reported
per hour
57 salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 15535 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Advance Auto Parts Reviews

Popular JobsSales AssociateGeneral ManagerDelivery DriverRetail Assistant ManagerDriverCustomer Service RepresentativeRetail Parts ProAssistant ManagerRetail Sales AssociateParts DriverParts ManagerStore ManagerSalespersonWarehouse WorkerSalesManagerAssistant Store ManagerCommercial ManagerParts SpecialistAssistant General ManagerCommercial Sales ExecutiveCommercial Parts ProSales RepresentativeCashierOrder PickerCommercial DriverInventory SpecialistCashier/SalesMobile Parts ProCounter Sales RepresentativeForklift OperatorCustomer Service Associate / CashierShift ManagerAssociateSales ManagerDistrict ManagerParts ProfessionalRetail ManagerWarehouse AssociateParts ProTeam MemberCounter PersonCar Sales ExecutiveStockerSupervisorClosing ManagerManager in TrainingOrder FillerAssociate ManagerTeam LeaderReceiverShipping and Receiving ClerkHub ManagerMobile ProRetail Parts ProfessionalCustomer AssistantLaborerManager On DutyInventory Control SpecialistMaterial HandlerClerkParts ClerkSales 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ADMINSales AnalystSales AssistantSales CoordinatorSales DirectorSales SpecialistSalesforce DeveloperScannerSecurity GuardSecurity ManagerSelecciónSellerSellsSenior Budget AnalystSenior CopywriterSenior Data AnalystSenior Financial AnalystSenior Informatica DeveloperSenior MechanicSenior Quality Assurance AnalystSenior Software EngineerSenior Support AnalystSenior TellerSenior Warehouse WorkerServerService ClerkService TechnicianService WriterShop ManagerSoftware ArchitectSolutions ManagerSpecialist inventoryStaff ManagementStage ManagerStock SupervisorStore DirectorStore SetupSupervisor AssistantSupply Chain ManagerSupport SpecialistSystem EngineerSystem ProgrammerSystems Integration SpecialistSystems Project ManagerTax AssociateTeam DriverTeam TrainerTechnical Support SpecialistTechnical TrainerTow Truck DriverTrabajo voluntario escolarTrade Compliance OfficerTraining ManagerTruck LoaderTécnico/a instalador/aUnit ManagerVendedorVentas corporativasVolunteerWeekend SupervisorWorks 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Overall Reviews at Advance Auto Parts

Sales Associate | Pennsylvania | May 29, 2015
Nothing I was told it would be at my interview
Advance is a tough place to be sometimes. Essentially (at my store anyway), EVERYTHING is based on sales numbers. It makes the world go around and nothing else matters. Every store has a sales goal for the day. Both commercial and retail. Advance stores are essentially two different stores. One side does commercial work with drivers and commercial sales associates, and the other helps the general public who come in and want to do the work themselves. Having worked in both departments, I can tell you that it's like watching a train wreck over, and over, and over, and over, and over. Commercial is a few shades easier to take then the retail side because the customers are shop owners, they know what they want, they even provide you with a part number in many instances. They buy the part, one of the drivers delivers the part. It's relatively simple. Sometimes, the commercial pros have to do a little digging and research to find the right part, but it's generally pleasant. Some commercial customers are tough, mean, and wish you dead because the part you sent them was wrong (even though they didn't give you the right make, model, and year of the car), but that's your problem, not theirs. Management is willing to side with the customer because of how much they spend, and they'll throw you under the bus in a second to make the customer happy. In all of my years of working with the public, I have to say that you really need to have your head examined if you're willing to put up
ProsVehicle and part knowledge, some training, parts experience, employee discount
ConsDeplorable scheduling, sales first attitude, company doesn't seem interested in standing behind their employees
Retail Assistant Manager | Winter Park, FL | Dec 23, 2018
I've worked at Advance Auto for 3 years.
This is one of the single biggest let-downs of a company I've ever had and I was an unpaid factory worker from 8-18yrs old. I began working for Advance Auto, thinking that it'd be a good job for me since I have mechanic, management and leadership experience and I'm an extremely fast learner... but I was wrong. My entry pay was $9ph, when I began and was told I'd have a 3-month review, to potentially get a pay raise but when the time came it never happened. Mid-year, I learned Spanish which I was told granted a $1 raise; it never happened. I was working mostly in the back at my hub-store in Eloise, Florida and they didn't tell me that if your SPH (sales per hour) for the year average drop below your quota, then that alone determines whether or not you're eligible for an end-year raise... so they always threw me in the back of the store to put up to 9 pallets (thousands of pounds) of incoming "truck" away and many times by myself, alone. So at the end of the year, I'd literally worked harder than anyone, I'd learned a second language and was used for my translating ability every day to help my non-Spanish speaking managers and co-workers gain sales from non-English speakers... and it granted me nothing. It was a waste of my 1st year's efforts. After 1.5yrs of service, I was promoted to a Key-Holder, which gave me the responsibilities of opening/closing the store, the safe codes, counting drawers, delegating tasks, training new-hires, working with unreasonable customer dema
ProsI got at 10¢ raise, I can help people fix/maintain their vehicles.
ConsLiterally everything else.
Assistant Store Manager | Poughkeepsie, NY | Oct 12, 2012
Unpleasant experience in Poughkeepsie,NY Assignment
Prior to this position in NY, I had spent 7yrs with Pep Boys Auto and 2yrs with Tire Kingdom in Florida... with out problems such as these. As always with a new position comes new acquaintances and rapport to establish weather existing staff are ineffective or efficient? I learned that if your from outside the organization your a "threat" to all on staff whom fail to meet expectations. I felt I was made a scapegoat or anyone willing to take the position since there had already been 3 others prior to myself according to staff whom obviously had undermining goals having been passed over. In any case there never was a chance of success without the expected support of superiors who weren't there. Co-workers spent more time arguing amongst themselves than accomplishing any directives or helping, this often spilled into customer service. Staff felt cheated by having to help train me while in performance of their own duties which often went neglected till the next day or longer. When confronted there was no support from the Store Mgr while staff did what they pleased. While attempting to address this the Mgr actually doubted and questioned me rather than supporting me. The hardest part of this job was getting superiors to support me and get the necessary time for training required. I had worked 3wks in another store without training prior to assignment in Poughkeepsie. Like many others before me, I did most of my training on my own time after hours initially for months then I was su
Prosbenifits & compensation are great if you can manage to stay long enough to enjoy them?
Conssupport & training you may not get by mgt/dm for success...
Parts Pro | Mount Pleasant, MI | Nov 30, 2017
Walmart wasn't this bad
Easily the worst job I've ever had. Let me start off with the positives. I did work with some very cool and knowledgeable people. I made a few life-long friendships at this job. And because I helped a few local repair shop owners out of a jam or two, I get "good guy" pricing on auto repair at their establishments. Management at the store level wasn't too bad. Corporate more or less treated us like kindergartners, and part-time employees were referred to as "Pauly Part-timers", which always struck me as disrespectful. The part-timers were the ones constantly getting stuck with the undesirable tasks. That's not to say that full-time employees were immune from that! Corporate even made up a "cheer" for the employees to say prior to each team meeting. Get real. Most days were the same- come in, wait on customers, stock the shelves, pull back stock, etc.. The work itself isn't hard, physically or mentally, but there were some idiotic policies in place that hindered even the most basic tasks, such as giving discounts or making returns. Our store was known for having the highest prices in the area, which corporate insisted wasn't a problem because of the price-match policy. Even with the 20% discount I often purchased car parts elsewhere because the competitor's regular price was about the same or cheaper than the same thing at Advance with the discount! You'd think that with those high prices, at least the store would be profitable and you'd get decent pay. Well, ye
ProsGood co-workers at my location
ConsPoor top level management, erratic hours, lousy pay
Driver | Lawton, OK | Aug 9, 2020
If you respect yourself dont work here.
Since I was hired I was M-F 8-4 because my husband is in the Army and my son is in daycare. My Boss already left the company when I saw the schedule he made where I was working pass 4. I didn't know who was in charge so I texted my DM to remind her of my availability and why it was that. The next day I came into work being yelled at by co-workers asking why I had texted the Dm, that my old boss had said it was OK to leave at 4. But I was never informed. When I put in my notice things started to change for the worse. The second to last week I was there the schedules were changed mid week, and I was put outside my availability. In this store the schedules are still printed and I picked up the old schedule so I didn't realize it was the wrong one. But I was still scheduled outside my availability , so when I was a no call no show I was written up. The reason I was given by a co worker as to why my scheduled changed was that “It will benefit your transfer” When my boss left I started my transfer with him, I gave him my husband's orders, and he said the next step is to find a store in NC with an opening. It took some time to get to this point and before that, store 6757 manager has offered to help. Being that we didn't have a store manager and he offered to help, I took it. I got both store managers to speak. 6757 manager said he'd talk to the Dm and NC manager said when I moved and was ready to start to just make a call. After this and I went into work , I was being yelled at
ProsSome of the guys you deliver for make it worth while.
Parts Manager | Illinois | Aug 18, 2012
Poor wook environment
If you are at the store level there is no chance to advance out. You will alwaysed be looked over and down too by new District managers and store managers that are fired and replaced all the time. Within the second year of working at Advanced Auto Parts as a commercial parts pro at a local store I saw 5 store managers, 3 district managers and 2 commercial account reps. NONE of them had any Automotive experiance what so ever. They all came from retal for example 2 store managers cane from such places as The Dollar store and DSW shoes, A district manager that was braught in from Circut City ( a company that failed). How did they get these jobs you ask? They were recruited by a firm. If you owned a resturaunt you wouldent hire a Chef that worked at Taco Bell would you? The answer is no. So why does Advanced Auto Parts NOT hire from the auto industry, in my experiance it is all due to how much they are willing to pay. EVERYONE will be offerd minnimum wage at the store level and no one that went to school for automotive will ever take that. Working in the store was stressfull for the fact that out of all the employees they had from store to store that only a handfull of people knew anything about vehicals or vehical repair. When you are being called from 3 other store with questions about how to fix a customes car you realize fast that you are underpaid and under appreciated. The employees have to Install wiperblades, Batteries and pull engine codes. If they have no experiance in
Prosgood health benefits
Consno chance to be promoted from the store level, the pay, the people.... ect
Customer Service Representative | Williamsport, PA | Oct 16, 2013
Acceptable part time job
A typical sales day includes trying to find parts for people's vehicles that are either too old (often no longer produced parts), not for a car/truck/van (boats, ATVs, etc), or for something completely abnormal for the area (lambourghini in a rural area). While this is often expected by the customers, the 1 guy who flips out about the lack of availability for HIS needs highlights over the other 9 people you did help. The best part is, it's usually on the phone, the person not even present to try and show them pictures of parts or repair manuals to help explain anything. I have learned quite a few more bits and pieces about other vehicles not normally in my circle fo experience, as well as comparisons to not-car/truck/van vehicles like tractors, ATVs, boats, etc. Management includes my coworkers to some extent as I work along side my immediate supervisors. In my case, they are right there on the floor helping me, which is a good thing. I hear about other stores that do not have this kind fo support and also stores where the management basically hide in the office and do little to nothing "out front." There are also issues between individual stores that almost seem childish for a company this size. When delivery of parts from one store to another aren't being clearly spelled out and problems arise to the point that NOTHING is delivered between two specific stores, that is a major problem. The hardest part of my job, for me, is the absolutely horrendous computer systems
ProsGood employee purchase discounts
Conslack of affordable healthcare, work hours driven by sales performance of previous years
Retail Parts Pro | Morristown, TN | Aug 10, 2020
Good starter company, bad long term company
An average day at this place was typical for retail. i learned my work ethic here, and had to really work it to get promoted to my position. i had a good sense of fulfillment by helping people get what they needed, but towards the end, i was threatened to be fired for absurd reasons, and talked about behind my back by the District managers, and everyone fought to keep me from promoting to the next level, despite the fact that i was the hardest worker in my store. Got told to rearrange the entire back area, but wasnt told thank you or good job, instead i was told that it looked bad, and id had my crew work on it for a solid week, Upper Management, and beyond is clueless as to what goes on in stores, and really make things harder to do. Not giving enough hours to do basic store operations, but complaining that things arent getting done, and acting like its the store teams fault. GM's are expected to work 60 hours a week giving them virtually no life, Retail parts pros are expected to work every weekend, at a minimum of 45 hours, but then you get complained at for overtime, during deliveries, despite the fact that all of our customers complained that our delivery time was slow, we asked and begged for another driver, we were laughed at. our drivers would be gone for hours, leaving only one person to run the DIY and PRO counter, but upper mgmt would complain that we had too many walk outs, or werent selling enough add ons. no mention that we busted our chops with a line of 15 cus
Pros20% discount
Consno set schedule, unaffordable insurance, extreme pressure from upper management, low pay.
Parts Manager | Houston, TX | Jun 3, 2022
Just okay.
The job really depends on the leadership of the store and area. You could have an awesome time or you could be miserable; very fifty-fifty. It’s relatively easy so long as you’re a quick learner. If you’re not, the job will be ten times harder than it needs to be. Pay is okay, better if previous experience. You don’t have to know anything about vehicles going in but you’ll have to pay attention and again, learn as quickly as possible. Some tools/parts have multiple names so two different people come in asking for the same thing but calling it something totally different can be also be a bit of a head scratcher. Available hours also depend on the needs of the location i. e.: short-handed staff more hours et cetera; again depends on the district manager. If you are hired try to advertise yourself to other locations when you aren’t scheduled. Meaning: if you have three days off or a short shift, try seeing if you can get extra hours from other locations. Every store has a totally different culture so it’s never the same. You won’t get along or like everyone you meet but that’s just people in general. So long as you do what’s asked of you everything goes pretty smooth day-to-day. Working the counter there are chaotic days where you battle the entire town, for those days just keep moving don’t get stuck on one customer for too long and you’ll be fine. Every store has repeat customers you should pay extra attention to them. Learn their names and who they are, that type of stuff. Th
Delivery Driver | Ocean Springs, MS | Jul 26, 2020
Advance Auto Parts Ocean Springs MS
The store as a whole is a mess and needs substantial cleaning and Maintenance. The manager refuses to give any real attention because he believes the store is up for sale and wants to watch the budget. Current manager is very young and also disrespectful to both employees and their families saying thing both to their faces and behind their backs to and about them. He speaks to anyone that will lend an ear. I was there for two days and mind you I’m a 46 yr old disabled Veteran with nerve damage in my right leg. Day one I was on my feet for roughly 10 hrs watching training videos behind the parts pro counter. Several employees mentioned I should go back to the office and I would be comfortable. The speaker was so broken that I couldn’t hear the videos at all. He brought two sets of headphones and no good either. The internet connection was so bad that I was able to finish about 15 15 minute videos all day and about 8 to ten the next day. Both days I wasn’t afforded lunch time and ate behind the counter. If the manager wasn’t vaping in the store he was outside every 45 minutes or less smoking with another employee or just sitting out front. Masks are mandatory in Ocean Springs but no one wore one till such time as customers arrived. If a customer didn’t have a mask one was issued. They were told just to hold it in their hand but they didn’t have to put it on unless law enforcement arrived for any reason which was unlikely. Any female that the manager was intereste
ProsNone that I am aware of because of this particular store
ConsPoor leadership at this particular store, uncomfortable environment

Questions And Answers about Advance Auto Parts

What is the best part of working at Advance Auto Parts?
Asked Jan 16, 2020
Having a job readiness skills to advance forward to greater opportunities
Answered Jul 3, 2022
Being able to help customers find the parts they need
Answered Jul 3, 2022
How often do you get a raise at Advance Auto Parts?
Asked Oct 12, 2020
You get .02% every year if your lucky.
Answered Aug 17, 2022
Once every year, depending on performance
Answered Aug 17, 2022
What is the promotion process like at Advance Auto Parts?
Asked Dec 10, 2020
Work like a dog and hope they give you a chance, then they will hire outside the company
Answered Aug 17, 2022
Answered Aug 17, 2022
If you were to leave Advance Auto Parts, what would be the reason?
Asked Mar 26, 2017
Dismal pay increases
Answered Oct 28, 2021
Minimum wage, poor management, unrealistic hours, married to the job, hired anyone with a face for help.
Answered Jun 6, 2021
What is a typical day like for you at Advance Auto Parts?
Asked Mar 22, 2020
Answered Aug 17, 2022
Enjoying and energetic when you have the right co workers
Answered Aug 17, 2022