Ally Financial

Working at Ally Financial: Company Overview and Reviews

Ally Financial
Ally Financial
1073 reviews
Ally Financial Ratings
Average rating of 1073 reviews on Indeed
3.6Work-Life Balance
3.7Pay & Benefits
3.1Job Security & Advancement
Headquarters: Ally Detroit Center 500 Woodward Ave Detroit, MI 48226
$1B to $5B (USD)
Banks and Financial Services

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Of the employees are satisfied about their pay
Based on 1322 reviews
Health Care
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Ally Financial Reviews

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Overall Reviews at Ally Financial

Senior Quality Assurance Manager | Fort Washington, PA | Mar 25, 2013
Productive and Friendly working Nature
Description: Dodge Migration - Ally applications migrated into new location due the GMAC take over Functional and Performance testing done on various applications (GAS, Global Functions, Mortgage, Bank, Tech & Ops) TDM - Data masking is a process in which sensitive data disguised for wider visibility. The goal is that sensitive customer information is not available outside of the authorized environment. WebInspect - Web Scan is a process to automate security scans of the web application to simulate the attack and shows the results to present a comprehensive view of the vulnerabilities identified. Responsibilities • Analyzed the requirements and transformed them into System Requirements and validated with technical and business teams • Prepared the Test Plan and Test Strategy as per the Requirements and Design documents • Develops and maintains manual/automated test plans and detailed test cases that are reliable, repeatable and maintainable. • Lead onshore and offshore QA teams – Functional, Automation efforts • Extensive experience creating automation frameworks using QTP • Expertise on QTP Integrated Environment (Actions, Recovery Scenarios and Library and Generic functions etc) • Enhance the QTP test scripts with VB scripts and develop user-defined functions for frequent reuse. • Strong understanding of SQL queries and GUI design standards, especially as they relate to test automation object recognition issues • Interacted with various teams and stakeholders for successfu
Business Systems Analyst | New York, NY | Apr 7, 2014
Business Analyst
• Interacted with Business Users to gather Specifications Requirements • Analyzed Business Requirements, developing tracking and enhancing them into functional requirements • Generated use cases, use case diagrams and sequence diagrams • Performed Feasibility Analysis and Risk Analysis on vendor/third party tools. • Created business process workflow diagrams (Activity diagrams) • Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed • Performing data analysis by identifying the different data sources, creating logical data models and establishing relationship between entities • Created and managed the Requirements using Requirement Traceability Matrix (RTM) • Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements • Conducted JAD sessions with business users to elicit business requirements as well conducted personal interviews with SME’s to articulate business needs • Grouped the Use Cases and other diagrams into sequence and collaboration Diagrams using Rational Rose based on UML methods thereby defining the business process model • Conducted functional walk-through with developers and business managers to obtain sign-off on functional specs for each release. • Responsible for creating and maintaining documentation related to the project including scope document, vision
Senior Underwriter | Lewisville, TX | Apr 22, 2019
Great benefits but poorly managed. Over-worked. Buddy system in place on advancement
Ally is a non-captive finance lender that was once a captive lender (formerly GMAC). They still have too many old GMAC employees on board from the top down that don't understand that you cannot continue to use the same business model. It just doesn't work. Their internal processes are the most ridiculously complicated and time consuming that I have experienced in over three decades in the finance industry. This obviously affects their cost of funds because they have a hard time competing on pricing. The company, unfortunately, is run by the sales team instead of credit. Sales has way too much influence on the way in which the credit department operates. That also goes back to the captive lender mentality. There is a silent buddy system in place. It's all about who you hang with when it comes to opportunities. HR is a joke and they are in the pocket of management. They push you to report things and press for exit interviews but it's all smoke and mirrors. Just like their employee survey's. Smoke and mirrors. And if you are a family person you can forget having a balance between work and home life. Instead of properly staffing they will work you to death. You haven't seen micro-managing until you work for Ally. Total brow-beat. You can never feel a sense of satisfaction because they want more, more, more. If you are a single person that likes to live at work then Ally is for you. The benefits are great. Pay increases are laughable. The paid time off is great but hard to
ConsHours, Advancement Opportunities, Pay Increases
Specialist | Lewisville, TX | Apr 20, 2015
Limited advancement opportunity and weak pay.
I initially joined Ally because of the work/home life balance and benefits. I knew going in that the pay wasn't that great but was given the promise of advancement opportunities annd told that I'd be able to move into the department that I wanted to be in when there was an opening. I saw openings 3 times during my stay in that department, expressed my desire to fill that role numerous times, and was met with excuses each time as to why I wasn't considered for that position. In the meantime I saw one raise for a paltry $.30 (while some hard-working people got no raise at all), got moved into another department that I had no desire to be in because the manager thought I just wanted a change, and my qualifications and skills were completely ignored. I spent 12 years in the car business before Ally, am very well educated in the needs of a car dealership and know how to handle them, and am knowledgeable above and beyond anyone else in their arbitration department in regards to mechanical issues and how an automotive service department works. Management at Ally changes frequently making it difficult to prove yourself because when a manager learns your abilities, he is quickly moved out and you start back from nothing. Raises are far between and typically not even enough to cover cost of living increases, promotions are nearly impossible if you don't know someone, and when applying for other opportunities within the company, you're competing with outsiders as well as other Ally empl
Prosgood benefits, good home/work life balance, accrued vacation time
Consstressful work environment, poor advancement opportunities, weak pay
Senior Consultant | Charlotte, NC | Mar 5, 2021
Extremely Unorganized with a High Turnover Rate
Ally Is a great company and provide amazing benefits however, the management team could use a little work. Due to the company not being able to keep top tier talent because the workload is unmanageable, the employees at the bottom of the pyramid are forced to carry even more weight while management sit on their hands and stalk their systems all day to ensure their team is working. A lot of people leave due to the heavy workload and work stress. The systems barley work in the call center and management don't support their employees. Management nor the trainers have a clear indication of what we are expected to do within our job title which lead us to suffer on the floor. They will train you to do one thing in training and will change the rules once it's time to go into production. Even though they don't properly train their associates, they still hold their associates accountable for their mistakes. They expect their associates to assist two people at a time in chat and more than 4 people at a time in messaging. If you are able to handle a heavy workload and assist multiple angry people at once, in 8+ systems at a time, for little to no pay or a clear indication on what you can and can't do to get your job done then this is the job for you, if not RUN. By the end of the first week of production 70% of the incoming class already resigned due to the work stress. This company can't keep nobody! Also, please don't be surprised if the new year role around and they increase the r
ConsPay. Work stress, heavy workload, high turnover rate, management
Senior Loss Prevention Manager | Jacksonville, FL | Sep 10, 2018
used to be a fun place to work where they cared about employees
typical day-8am to 5 or 7pm, hour lunch, make outbound calls, take inbound calls, get in trouble for building a rap-ore with customers, they want you off the call and on to the next asap. What I learned-how to give knowledge to others to help them succeed. That I need to look for another company who will help me grow and not hold me back. Management-micromanage employees, if you are a second late on break it will be a write up, get told what you are doing wrong not what a great job you are doing. Workplace Culture-everybody for themselves, but non salary must pretend to be team players for annual review purposes, even though the incentive structure promotes individual achievements only, and still no raises in the past 5 years, even for top performers. Leadership does not want anyone who will ask questions as part of the leadership team, so if you tend to challenge something you think is wrong you will never be a leader here. The hardest part of the job-No career advancement, it is easier to go to another division of the company if you are not a current employee, they like you to stay where you are. You have to know people in other departments and be friends with them to even get an interview. Leadership does not value employees. They make comments like be thankful you have a job. New managers are constantly threatening to terminate employees. The most enjoyable part of the job-clocking out. The benefits are good, that is what has kept me here for
Prosgood health care plan with short and long term disability and ivf fertility assistance
Consstress, micromanagement, no career advancement, no raises, bonus structure constantly changing not for the better, hr has the leaderships back not yours, mandatory overtime, metrics
Customer Service Representative | Shoreview, MN | Jan 16, 2021
Employee and Customer Centric!
Ally actually cares about their employees! In addition to their competitive pay and bonuses they have fantastic benefits, that include medical, financial and well being. A lot of companies say great customer service is their number one focus only to set call matrix's that are highly restrictive. I have worked in various industries customer service call centers for many years and Ally is the first company that actually allows you to deliver awesome service to their customers by not placing highly restrictive call hold time requirements (I actually worked for a company that the AHT was 180 SECONDS per call!) A lot of companies say they want you to grow with the company but keep you stuck in the same position for years...Ally actually encourages you to grow by giving you the tools to master your current position and then move on to another unilateral or higher management position. When they speak of growth they are not just talking professionally... a lot of their benefits encourage personal growth through programs and classes to help you with everything from personal goals to family to financial goals. All levels of management are approachable and open to discussion on any professional subject. Ally celebrates and recognizes you as an individual and part of a team of professionals that represents the company... and the management team meets with everyone regularly (even the VP's and CEO) to get a pulse on the culture and over all well being of their employees... they re
ProsLOTS of Benefits
Senior Director | Detroit, MI | Aug 9, 2021
Innovative and positive culture that genuinely supports and promotes Diversity and Inclusion
Working in Information Technology at Ally you will collaborate with very talented individuals focused on improving life for the customer. Every day can be different and offers interesting technical challenges to solve for. Overall, the culture is one of integrity, mutual, respect, and collaboration. No company is perfect and there have been occasions where work-life balance have been a challenge. Usually in association with an urgent mission or emergency. Occasionally because of poor planning of some leaders. Overall, the selection of leaders is base on well thought out criteria and the quality of leadership shows. The genuine dedication of executive leaders to create an innovative and positive culture is clear and effective in driving organizational culture. This is a great place to grow technically and professionally. Employees are well rewarded for their efforts and proactive effort is recognized and used as a basis for career growth and promotion.
ProsVery focused on employee well being during pandemic, Excellent career opportunities, Positive Culture
ConsOccasionally can be assigned a program that is behind and see a deterioration of work-life balance.
Loan Coordinator | Lewisville, TX | May 5, 2013
Corporate Mask
I worked here for almost 5 years at the Lewisville office. My pet peeve are the computer applications which, in my opinion, are redundant. Too many manual processes which could be automated thus reducing human error. As a result, a lot of emphasizes is on QC to scrutinized every manual process. You would think with the legal ramification of our processes that Ally would have more safeguards built into their computer systems and make the system talk to one another more and lessen the manual aspect which increase human error. Ally prides itself as a learning organization. But, it is sink-or-learning or baptism-by-fire training. Everything is not covered when shadowing someone not even in the L&D classroom trainings. They only give overviews. You learn through opportunities which mean you must make a mistake before being aware how it is done. That mistake goes on QC reports and become part of your performance. I don't think that is fair. In my dept. profanity and unprofessional, immature behavior, favoritism is tolerated. I am looking for re-employment elsewhere. Also, being unstaffed is a constant but never acknowledged.
ProsMedical/Dental/Vision benefits
ConsPoor training programs, understaffed, unprofessional employees in some departments, low compensation
Lead Analyst | Jacksonville, FL | Dec 18, 2020
Good Work Life Balance, Compensation needs Improvement
The CEO is great. The problem is that those under him (mid-management) don't carry out his vision.The HR compondent of the organization could use some work. They tout being open with employees but when it comes to compensatoon, they hide information from us. Noone has a clue, based upon job level/grade, what the salary ranges are and because of this, you never know what the potential is for increases. This leads me to my next point: raises are awful. Sometimes you don't get a raise and your performance meets expectations. You could hear anything from, "I don't think raises are offered anymore" to "we based compensation on the market". Either way, it feels sneaky when HR won't be up front and honest. The work life balance is what keeps me here. Being able to work from home is very helpful however, not everyone has this ability (COVID-19 has opened the opportunity to everyone and the company is doing a good job of considering everyone's safety including call center employees).
ProsWork Life Balance, Benefits (outside of insurance costs), Company 401K contribution
ConsMiddle management blocking opportunity and fostering micor-management and good old boy culture, diversity talk and little follow through that is systemic and substanative
Contable | San Pedro Garza García, N. L. | Jul 23, 2013
Empresa líder del sector automotriz en servicios financieros reconocida a nivel nacional capaz de desarrollar personal competente
Día a día el valor que se le da al trabajo realizado por el Auditor es de suma importancia para la toma de decisiones, ya que mi labor es hacer acto de presencia en uno de los distribuidores de la Red de General Motors para iniciar con la Auditoria, que consiste en realizar la toma física del inventario de todas las unidades nuevas (plan piso) para posteriormente realizar un análisis y determinar el tipo de riesgo, para con ello eliminar pérdidas para la cía. Se realizan durante el día revisiones de cartera, operaciones de crédito, facturación, flujos de efectivo, documentando y realizando reportes a gerencia que den reflejo de su situación actual y permitan desarrollar planes de acción para su mejora continua; donde la parte creativa y pro-activa de uno como auditor, me permitan realizar mejoras en los sistemas de administración creando un impacto positivo y que la revisión realizada a cada concesionario sea de beneficio. Es de suma importancia mantener una buena comunicación y constante entre compañeros auditores y analistas para no permitir escollos con los concesionarios. Ha sido agradable trabajar y tener interacción con gente nueva que permita hacer un trabajo de calidad y con reconocimiento.
ProsSeguro Médico Privado, Incentivos, Experiencia, Respaldo de un grupo financiero, Transnacional, Interacción con diversas áreas.
ConsJerarquía de Niveles, Afectaciones directas por coyunturales a la economía.
Financial Analyst | Danforth Station, ON | May 23, 2019
I love to work with the company
In June 2018, Alim Financial Services Limited has recruited me and I’ve become Member of World Financial Group because I am having Permanent Resident status in Canada. Alim Financial Services has a good work-life environment, where the most enjoyable part of work is that the management is very helpful. I was adaptable and quickly adjusted to changes in organizational goals and team structure, got acquainted to office timing (9:00 a.m. to 6:00 p.m.), punctual in attendance, maintained meeting schedule and assignment parameters, which was only possible by me, due to I’ve long work experience and educational background in Canada (Trios College:, and in Egypt, UK, Bangladesh and Nigerian organizations, where, I've learned online software: QuickBooks, SAGE 50, SAGE 300, AME ENGAGE, MS Office 365, Word, Excel, and Powerpoint, as well as, learned Education savings, investments, insurance solutions, and small business development tools. I applied the knowledge of Accounting and Payroll solutions to customers, dealt with a dedicated professional approach and managed multiple projects seamlessly, gave them good life-changing advises and shown excellent ability to work effectively under pressure and under tight deadlines.
ProsI enjoyed the work
Consleave for house relocation in another city

Questions And Answers about Ally Financial

How often do you get a raise at Ally Financial?
Asked May 7, 2022
Up for annual review.
Answered Sep 21, 2022
Annually, and each time you upskill.
Answered Sep 9, 2022
What is the best part of working at Ally Financial?
Asked Mar 4, 2020
The pay rate, the work environment and the bonuses received for meeting metrics
Answered Jun 24, 2022
Culture is exceptionally supportive. Also, the benefits are outstanding.
Answered Jun 22, 2022
What questions did they ask during your interview at Ally Financial?
Asked Jul 20, 2016
Multiple questions asked that indirectly probe your thoughts and experience on and with diversity. Diversity and inclusion is a major priority for the company. Good answers to some questions will involve use of industry terms/practices. Company wants people with propensity to learn and grow. I was asked to define growth.
Answered Aug 6, 2022
Why did you leave your last job and what you did not like about it. Dont be honest, be fake and positive because they will use your answer against you.
Answered May 15, 2019
If you were in charge, what would you do to make Ally Financial a better place to work?
Asked Feb 15, 2018
I would do a complete over haul of management in certain areas. Try not to micromanage. Treat all employees fair. Don't just say you are all inclusive but actually practice it.
Answered Oct 16, 2020
I’d get rid of Contact Manager Supervisor and her superior attitude and Her boss as well, and definitely retrain the supervisors. Some of them would need to go, some of them needs to learn manners. I’d make the workplace more engaging and have employees voice their opinions rather than listen to shady supervisors and leads. Also, by getting rid of the contact center supervisor, things would be more better.
Answered May 14, 2020
What tips or advice would you give to someone interviewing at Ally Financial?
Asked Sep 10, 2018
Ally wants fearless candidates. Demonstrate initiative, and desire to move up the ladder. Properly use position and industry-specific terms, and relate them to the position you’re interviewing for.
Answered Jul 11, 2022
Be prepared to show more proactive and leadership
Answered Mar 4, 2020