Working at Amazon Flex: Company Overview and Reviews

Amazon Flex
Amazon Flex
1199 reviews
Amazon Flex Ratings
Average rating of 1199 reviews on Indeed
3.8Work-Life Balance
3.0Pay & Benefits
2.6Job Security & Advancement
5,001 to 10,000

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Of the employees are satisfied about their pay
Based on 2083 reviews
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Amazon Flex Reviews

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Overall Reviews at Amazon Flex

Driver | Philadelphia, PA | Mar 25, 2018
Nice pay if you can put up with the MANY drawbacks.
You can make a decent living if you don't mind putting a couple hundred miles a day on your car, and dealing with a LOT of problems that should be fixed by now. I'll detail below: App is wrong about 5% of the time. Just flat out wrong. It's USUALLY when delivering to a new housing development (still in construction or just finished), but not always. I've had an hour of a 3 hr route WASTED because the app routed me 25 minutes AWAY from the correct location. 95% of the time, it works... but you never know when that 1% will come, or how bad it will be. In contrast, Google maps has only ever ONE TIME failed to find the address... but it's a pain to manually enter every address into Google and switch back and forth. The employees at the pickup are very hit or miss. This has been improving lately, but they are still far from perfect. A few months ago, I'd get down there and Drivers would have to teach eachother how it worked because the staff WOULD NOT HELP YOU. There'd be 10+ people talking to eachother, eating donuts, listening to headphones, and ONE person actually working (putting 30-50+ drivers through). It's much better now, but shifts exist, and every once in awhile you'll get there and it'll be the old crew back again, no one working. The most common problems you run into relate to the crew problems. For instance, you get paid for 3-4 hrs of work (rarely 4.5hrs). Problem is, the employees there have to do their jobs correctly for that to work out. I went there for
Delivery Driver | San Leandro, CA | Feb 23, 2019
Only do as a side hustle
My experience with the San Leandro Amazon station; Amazon Flex is okay for part time work but definately not to be relied on alone. When i first started it was better but now they overload their drivers with TONS of packages and low pay. The 3 hour block is basically what used to be a 4 hour block, consisting of 45 packages while the 3 and a half is 48 packages! You get so many packages, you can barely see through the mirrors of your car! The load is overwhelming to say the least!! Instead of giving the humungous boxes to their vans, they seem to save them all for Flex drivers. They are not helpful at all and threaten to cite you a ticket if you leave even one package for lack of space. They claim the stuff fits a standard car but that is not always the case! Many of the warehouse workers are also very rude and talk to Flex drivers as if they are directly working for them and have no respect and also show bias when assigning cities. It is very disorganized and you end up spending almost an hour in line waiting for your route! The workers seem to be complacent in the warehouse, just adding packages in to bags to where when you scan a bag (which is supposed to make things easier), you end up missing a couple of packages on your total and you have to take everything out of the car, even up to allowing access to a worker to touch your vehicle and recount the packages, which me personally, I am NOT comfortable with someone touching my vehicle. They now got rid of the bags and you
ProsFlexibility, freedom on the road
ConsStation disorganization, competition for routes, heavy load, distance of routes
Driver | Sacramento, CA | Feb 11, 2019
Dead End Job Where you are Worked until you voluntarily never Return...
Let me start by saying that I am talking specifically about Sacramento, CA Amazon Flex as I have never worked at any other Flex location. Typically it's very easy to acquire what they call "blocks" which are units of time, usually between 1 and 5 hours at the most. On paper the $18/hr that they advertise sounds good, but I'll explain how you make your money and you can decide for yourself. You select a block on the flex app and then drive to the flex warehouse and wait in the parking lot generally 30 minutes in advance of your start time. You are allowed to check in on the app 15 prior to your start time. Then you follow the procession of cars into the warehouse and drive in where you are directed to pick up your packages that you will deliver. You scan in your packages, load them into your car and then off you go, once everything is delivered you go home and you get paid on Tuesday and Friday mornings direct deposit, sounds great right? Well, not exactly... All of this is actually quite easy and efficient (other than the waiting in the parking lot at peak times which is a total waste of unpaid time. Anyway, the problem that has started this year is that Amazon has expanded it's Sacramento warehouse Flex territory to include many new counties (NOT JUST NEW CITIES, NEW COUNTIES). New places that I have personally driven the last 6 weeks have included, Yuba City, Placerville, Galt, Oroville, Loma Rica, Marysville, Rescue, Newcastle, Auburn Hills, Lincoln a
ProsDirect Deposit Twice a week
ConsEverything Else
Independent Contractor | San Diego, CA | Nov 24, 2016
It's important to understand that Amazon Flex is not or Amazon Logistics. Amazon Flex is a separate department. I decided to give the gig economy a try as a side job for extra cash and decided that Amazon would be it, thinking they were organized and just overall a better company. I was wrong. I am very disappointed with my experience. I decided to leave before I got terminated. Before you apply, be aware that there is no Amazon Flex support. No number to call them and get an actual person on the phone. Amazon Customer Service can't even get a hold of them. The only way to reach them is through the app and you can only call them when in route of a delivery and they don't log or record when you've called. The app is how you schedule and keep track of your earnings. The app will also give you GPS directions to your addresses. Everything is via the app. The app also prevents you from screen capturing images on the app like your earnings page or codes preventing you from using the app. The main station that will be dispatching packages also doesn't have a phone number. This means you are on your own with nothing more than an app to help you. There are no records of you asking for help and you can't screenshot the app for proof of issues. No one can help you and it was designed that way to assure that Amazon won't be held responsible for any problems. They will get the praises of all your good deliveries but if a problem occurs and it will occur, they will
ProsGood side job and no uniform
ConsNo support, no reimbursements, often overloaded with packages to deliver in short amounts of time
Driver | Irvine, CA | Aug 22, 2018
Fun and easy work but difficult to get blocks
The job is not difficult, whether you're delivering Fresh, Whole Foods, 2 hour packages, etc... The issue has to do with getting blocks, especially during a preferred timeframe if you have another job that you want to work around. In order to get blocks, you have to get lucky in that one is reserved for you, but a vast vast majority of the time you're clicking and swiping and hoping you pick up a block. The blocks in my area have also cut back where most are 1 hour or 1 1/2 hours, which makes it less appealing since you'd ideally want to have consecutive work (2 hours or more). With Amazon Fresh I've noticed significantly more packages not being on the right cart so you have to search for it or call support and have it removed from your list. The real benefit is getting tips but Amazon is not clear on how much you're getting in tips (per delivery) and I'd prefer there was some transparency. I know you get 18/hr here + tips but per customer you have no idea. I guess it comes down to how much you trust them. Also, you have to expect that some people won't tip, which is the nature of this gig, so it doesn't matter how hard you work but you should do your best always, regardless. Even if you get a block, you will not know your route until you're checked in. You could receive a route 20-30 minutes away from where you'd prefer or you could also receive routes known for bad tipping. It could mean the difference between 10 dollars and 40 dollars in tips, which is sig
ProsFlexibility, independence, working with people, hard work
ConsDifficult to get blocks, warehouse seems unorganized at times, competitive nature of getting work
Driver | San Diego, CA | Mar 17, 2018
It's what you make of it!
I am a college professor and started as an Amazon Flex driver in November 2016 as a means for supplemental income. It is possible to make a moderate living if one has the time to dedicate to getting delivery blocks. But, it is probably more ideal as a part-time endeavor (don't set expectations too high). There have been many changes, some of which facilitate the process, other changes can be a nuisance at first (but hey, that is the nature of change). The greatest overall challenge is getting delivery blocks consistently, especially in the month or so following a hiring period when many more drivers are brought on. Lazy people will fall off rather quickly. However, if one is persistent, learns the nuances, and develops or adopts a system, it can be fairly lucrative relative to the actual work. A large component to success is accountability. Yes, Amazon and Amazon customers expect deliveries within a given time-line. Being in San Diego, there are several obstacles that can impinge on the ability of the driver to maintain a reliable delivery time. However, there is an option to contact support and provide information as to why a delivery is late. Use that option consistently, inform support that you are delayed because of traffic, finding parking, access problems, etc. Amazon is reasonable in this facet and will not hold the driver accountable for late deliveries if the driver is thorough in communicating problems as they arise. I do feel that many of the changes t
ProsFlexible schedule, decent pay for the actual work, changing environments.
ConsCompetition for delivery blocks, no formal training.
Driver | Phoenix, AZ | Apr 29, 2017
Good work, if you can get it (Prime Now)
Review is specifically for the Prime Now part of FLEX. I'll start off by saying I truly enjoy the job and find it to be one the most enjoyable and easiest jobs I've ever done. However, getting work will test you. Everything goes through the app, training included. For the most part, the training videos are good and give you the information you need to do the job. It's pretty simple...(how it works in Phoenix)...get to the FC at least 10 minutes prior to your block start time. Parking is limited and fills up fast. Once there get in line and check in with the supervisors (they're all great people). After that it's all the videos showed you. The jobs the easy part. It's getting the blocks that's a royal pain. You will usually - but not always - get at least one 4hr reserved block offered exclusively to you. They come out on Friday and are for the following week. It's advertised as "work when you want, around your schedule". To some extent that's true, but it becomes more of "you can work if you can beat out the hundreds of other people vying for those offers, including the "pros" who've turned this into a 40hr full time job". Sure, you can swipe (or tap) for a few minutes an hour and maybe get lucky and grab a block. But if you want any more than one or two blocks you're going to have to invest some time working at staring at your phone constantly refreshing the "offer" screen. Then, often when they do pop up they disappear just as soon. Worst times are m
ProsYour own boss, good people, friendly environment, helpful, on your own, tips
ConsCan get hectic, dealing with traffic, availability of work, ability to get blocks, use of own vehicle
Driver | New Jersey | Nov 29, 2018
Unreasonable expectations. Warehouse pandemonium
Drive for over an hour to get to the warehouse. If you run into traffic or are delayed, and are 5 minutes late for your time block, you can’t log in. You have no choice but to turn around and to home. Waste of time, tremendous stress and frustration. However, if you do make it on time, which in my case means leaving at least an hour and a half before the work block starts, you have to wait for up to and sometimes more than an hour in your car outside the warehouse to get assigned a route and pick up your deliveries. Once you have checked in, the scene in the warehouse is chaotic. You have to find someone to clock you in and assign your route. If you have had to wait over an hour in line and you haven’t been scanned in, you lose your block. Sometimes you have to find your own packages, sometimes someone brings you a cart full. For a three hour shift, you may be assigned as many as 40 packages to deliver. I don’t know how their logistics people put together these routes, but it is NOT POSSIBLE to make 40 individual suburban deliveries in a three hour block of time. Actually, it is only a two hour block if you subtract the hour you had to wait to pick up your load. There is apparently no consideration for the travel time between stops, the variety of difficulties and delays encountered on the route. In my area, traffic is unbelievably dense, especially during rush peak commute times. Very stressful, and slow going. The GPS app used is inefficient at best. I’ve spent enormo
ProsShifts are optional
ConsPoor management, inadequate software, bad logistics, unreasonable expectations, inadequate compensation and pay structure.
Driver (Independent Contractor) | Los Angeles, CA | May 25, 2019
Not everything is as good as it sounds
To anyone who is considering becoming a Flex driver I hope that my comments will make you reconsider. Amazon entices those by offering hourly pay ranging from 18.00-25.00 per hour. But what they fail to mention is you get a flat 18.00 per hour and that will depend on your region and the rest is Amazon's estimates on your tips but they will NEVER divulge which delivery customer gave you that tip or even a break down. This is how they stole from drivers at the beginning of the flex program. While Uber was the villain in ride share Amazon was and remains the thief in delivery. Once hired you are informed of a requirement of watching 19 videos all made by using animated robotic characters instructing of what the job requirements were. However there was a reason for using animation in the videos what they were asking was something only a cartoon character could accomplish. Not a human. Amazon provides no guarantees on anything not even with the time your delivery is supposed to be ready and you will be reprimanded and threatened if your late. Amazon driver support is located in India so when faced with an issue the response is always not related to your comment or complaint. The support center in India also decides your fate. You drive a lot of miles and are given more to deliver than you can possibly handle. If you go over your shift that is YOUR problem and no over time or additional compensation is granted. Managers and Supervisors do not care about you and will not offer ANY s
Delivery Driver | Moonachie, NJ | Jul 18, 2018
Not worth the money
I did it one time and I had a really bad time, wasn't even able to finish. I picked the 72 dollar block, from 3 pm to 7 pm. 50 stops with about 65 packages. ( picked randomly) The GPS is not good ( like the apple GPS compared to google maps/ Waze) and you MUST use their GPS. AMAZON!, ITS ILLEGAL TO MAKE U TURNS IN NEW JERSEY! So please fix that glitch in the app, asking to make U turns. ( the app will ask you to make 15 U turns a day... SIGH) In my first delivery and only delivery I had wrong address (2 places I had to call for supp, and you will be on the phone with supp for an average of 8-12 minutes to get one issue fixed! ( kinda long when you're out delivering and trying to make ends meet in a timely manner.) Issues with parking were defiantly present . (jersey city area) lets take a look, Amazon averages 18.00 dollars an hour for 12 packages to be delivered WITH travel time. meaning if you take 12/18.00 = 1.50 PER DELIVERY with 20-45 min to get to your destination. Not counting the cost of car insurance, gas, wear and tear in your car (opening and closing doors and cardboard box fragments left in the car after you're finished with your block). Possibilities for risks with getting a traffic ticket/parking tickets, minor accidents. NOT worth unless you get a route in your neighborhood. ( but you cant do that because amazon is not even sure where you're going until the very last second.) As my first time I had NO TRAINING at all. (AMAZON, watc
Constoo many to list

Questions And Answers about Amazon Flex

If you were in charge, what would you do to make Amazon Flex a better place to work?
Asked Nov 1, 2019
If the driver gets done with a block early let them pick up another don’t limit hrs you can work in a day or week
Answered Apr 13, 2021
More blocks
Answered Mar 27, 2020
What tips or advice would you give to someone interviewing at Amazon Flex?
Asked Jul 4, 2018
Just check your driver's record.
Answered Mar 5, 2020
Make sure you have a vehicle that gets good gas mileage and can handle bad country roads.
Answered Feb 10, 2020
How long did it take for them to respond after sending your information to get started?
Asked Apr 6, 2017
I took me 3 months. I applied in Nov 2019 got approved in February 2020. I believe the Holidays had something to with such a lengthy process. Background check took about 3 weeks. Pros.. it was worth it being that you make your own schedule in all.
Answered Feb 14, 2020
I applied on Friday, and was able to start work on Monday. The application process's hardest part is watching all the informational videos! The License and background check are the longest portion.
Answered Nov 11, 2019
What questions did they ask during your interview at Amazon Flex?
Asked Jul 9, 2016
They did asked me to see if I can handle work 10 hours a day and I answered Yes, I can handle it.
Answered Mar 10, 2020
Early morning I fhone 7 I have reliable transportation
Answered May 10, 2019
What is the best part of working at Amazon Flex?
Asked Nov 22, 2019
Monday to Friday
Answered Apr 5, 2020
You do what works for you! So everything !
Answered Mar 27, 2020