Overall Reviews at American Airlines
Customer Service Representative | Miami, FL | Jan 2, 2019
Good benefits terrible work enviornment.
Let me begin by saying that the work environment for the customer assistance representative position in Miami is beyond deplorable. You are the face of the company in this position but you are treated with the upmost disrespect in the company. Starting with the lowest pay for a position that places the highest stress on the employee as you are engaging with passengers on a face to face basis. I say this because you’re not even dealing with passengers behind a counter you literally have them in your face poking at you, whistling at you or even screaming at you all while you having to keep a cool attitude as hard as it may seem. You mostly find yourself short staffed in a sea of self service kiosks with a passenger to kiosk ratio that is insufficient. Supervisors constantly micro manage you in an unprofessional manner where it doesn’t even feel like a job but more as if you’re in grade school. I’m speaking solely on behalf of the customer assistance representative position. This is the reality of the position and it offers little to no room for advancement within the company. Save yourself the trouble if you’re looking for flight benefits. American has a bunch of basic economy tickets for around $100 rountrip confirmed, just need to be on the lookout for them but they’re out there. Check orbitz or other travel websites for the notifications. Find yourself a better job where purchasing your plane ticket and traveling would be fun on your free time. The free flight benefits are...more
ConsEverything that isn’t free flights.
Baggage Handler | Philadelphia, PA | May 18, 2019
Benefits Galore, if you can Hang 10 and not ever be late or sick
You will have to both work one year and work 1250 hours to make FMLA, and it doesn't matter how dire your situation is, either that or be put on medical leave, and if you know how that works, them you realize how ridiculous that sounds, especially if you were zealous like I was and put all your eggs in one basket. Yes, there are benefits but seniority reigns supreme here and your schedule is going to be horrible for some years until the company finally decides to be fair to those who have given their youth away to this place. Meaning a person there for 20-30 years will always get mornings, and you, well better make some friends or stalk the board posting if that's what you're after. The later hour are unorthodox and not really good for anyone's real schedule, but what can you do, they're opened 24/7, 365 days a year right?! If you're set on this place then I suggest part-time and beware of taking FT here as well the union, sucks here and there isn't much support for your qualms so don't get to upset when you find this out. You will only know the managers of this place when they want to write you up for something, because the turn over rate for those positions are horrendous. To not be a bitter patty your discounts are definitely epic, I will say that, so if you can put up with this hoodrat work culture that's going on at PHL, then bless you and all the benefits you will gain. I have been going here to work, speaking to a little a possible unless necessary and collecting my c...more
ProsBenefits, Adaptability, Traveling
ConsWork Culture, Unprofessional
Flight Attendant | New York, NY | Dec 23, 2018
Exciting and fun place to work
When and before I got hired, the thing that impressed me about American Airlines was the high standards in almost every area for the Flight Attendants and all other employess. Most all of the employess I spoke with wer happy to be associated with American. Before I got hired, I would see American Airlines Flight Attendants in the airports. Most of them were so lovely and coiffed with sharp appearances and warm, beautiful smiles. When I finaly got hired, I stepped in to a warm exciting, welcoming family atmosphere. I was in heaven. I absolutely adored being a Flight Attendant for American. American's attention to customer service was what I really liked. We were trained to go out of our way to make sure that a customer had a positive experice on board. The other flight attendants were quite supportive. The one thing everyone seemed to understand was: American meant business about upholding their standards. I think that was one of the reasons I enjoyed working there so much. Beautiful people with high standards. I was heartbroken when American Airlines changed the paint livery and logo on their airplanes. That was one of the ways they had it over all the other airlines. Along with their consistant customer service. I found it a great place to work. Loved the flight crews and customers and the destinations. I thought my management was great. I found almost nothing hard about it.
ProsBeing with American Airlines, travel benefits, supportive co workers, happy to be with a company that demanded excellence and was very classy.
ConsCan't think of anything right now.
Flight Attendant | Chicago, IL | Jul 23, 2019
Your Happiness Will Depend on What You Want
If you are someone who intends to be a career flight attendant (hot tip: in my base, the most senior flight attendant has been flying for about 50 years), this job only improves as you get senior. Sticking with the job means gradual annual pay raises, and the ability to hold better trips. EVERYTHING is by seniority from the trips you fly to the positions you work on the plane to the days off you can hold to the vacation you are awarded one year to the next. The first year as a flight attendant is incredibly difficult, and in all likelihood, you will qualify for food stamps in the first city they base you out of. Also, they mean it when they ask in the application if you are willing to work holidays and weekends. But if you are able to stick it out, it gets better rapidly (year 5 is when most flight attendants agree they felt they could comfortably afford the cost of living), and the opportunity to see the world is unparalleled.
If you are hoping to advance your career beyond this entry-level position, be wary. Internal politics are difficult to keep up with. Despite constantly bending over backward for my job and my coworkers, despite seeking mentorship from higher-ups, and despite participating in specialist-projects (making me an expert on new programs and contract interpretation), I have been made to feel taken-for-granted and permanently stuck in my position. I have been repeatedly passed over for promotions and given only the sorry excuse that although they see me in ...more
Customer Service Representative | Houston, TX | Sep 4, 2019
Houston needs a serious makeover
The management and supervisors were under the impression that nothing else mattered in your life but American. They'd tell you numerous times that you CAN NOT have another job while working there, because you are to be available to THEM at all times. They'd rarely even offer full time positions. They'd continue to hire part time positions, and mandate people to stay due to their lack of correct scheduling. It is cheaper for the company to hire part time workers to save on benefits and salary, that they would legally be required to provide to full time workers. So....hire part time....and MAKE them stay over. They would make the part time workers...work 5 days a week...for 4 hours minimum at a time. Never in my life had a seen a part time job expect you to work 5 days a week. Wasting time and gas daily. It works for them They gossiped nonstop about each other. They were the most unorganized organization that I had ever worked for. The attitudes from supervisors when you can't help them...is something that I would never expect from the biggest companies in the world. They have more people that quit due to unprofessional ism...lack of communication...lack of knowledge. The union is constantly being held over your head. I have so much more to say....but the bottom line is....management and supervisors needed to do better with leading....not adding to the stress. I had to leave the company...because the promises or work/life balance was null and void there.
ProsFree flights....when you could actually have the time off
ConsPay, scheduling, communication, work life balance
Nondestructive Testing Technician | Fort Worth, TX | Apr 13, 2019
My opinion for having a successful working life is to respect all those you work with. A good attitude will take you far.
A typical workday was pretty much laid out when you arrived. Sometimes, because it was a repair maintenance base with customer deadlines, we were required to work O/T to meet goals. Everyone seemed to pull together and meet the goals.
What I learned is that if you have respect for all of your co-workers and supervision, the problems that do come up can be solved. As for me I tend to get along with everyone and look for the best in everyone.
I was impressed with management because from what I saw, they were very skilled in their positions. They had the ability to answer all questions that came up, and if not they would find out who could solve the problems.
Workplace culture would probably be rated a above satisfactory. But with anyplace, when you have a lot of personnel, problems would arise, but I can't remember real problem in my personal relations with co-workers or any of the management. I thoroughly enjoyed my time there.
The hardest part of the job, was probably being called in at the last minute on a Saturday or a Sunday in the fall of the year. Football!
At the end of the day, and you were writing up in the turnover report what was accomplished that day, it was very satisfying to see that you completed your tasks required and everything was buttoned up for the next shift for your co-workers.
ProsInteresting work, great co-workers and supervision was helpful with any problems.
ConsI really can't think of any.
Store Clerk | Tulsa, OK | Jun 3, 2019
I'm so glad it's over.
I hired on at AA working in Supply for $6.05 hourly ( less than the building cleaners ) and everything went downhill from there. In my first month,I brought to my crew chief's attention that there was a discrepancy on the paperwork for some incoming parts,and this fool told me to process them anyway. This was a clear violation of FAA regulations. I later transferred to working in one of the maintenance hangars. There I witnessed a manager berating a mechanic for finding a potential safety of flight issue when the aircraft had only come in for cabin upgrades. He said,and I quote, " keep that xxx off my airplane." I suppose that as long as the aircraft leaves on time, safety doesn't matter. The "culture" at aa has degenerated to a low that Washington d.c. would find admirable. The crew chiefs are generally half- witted management wannabes who all seem to think every employee was created for their express benefit. Management is rewarded with excessive bonuses for reasons np intelligent human can understand. Idiotic ideas are the order of the day. And wading through this morass of stupidity is the union,lying and deceiving the membership with the standard answer " The company can do that,brother." I'm thankful to God every day for so much,but especially that I retired from that collection of self-serving,duplicitous demagogues and morons.
ConsYou name it.
Customer Service Representative | Bridgetown, VA | Oct 16, 2018
Great place to work
Working in the airline industry isn't for the lazy. You have to be able to think on your toes along with being patient and empathic towards anyone. I work at a small station in the Caribbean and unlike in the U.S., we do all the functions required for the operation. By this I mean, we check in the passengers, then leave to either meet the arriving flight or board the departing flight. It's intense but quite fulfilling when it's done even in the most stressful days. In the event the flight is delayed or canceled, to optimize customer service, we make sure all passengers are accommodated or given vouchers if needed though it's supposed to be done remotely. We also have to be up to date with any changes or training so we are mandated to complete web-based training or bulletins which is to be done by a particular time. Our working environment is one of teamwork. On a normal day, we may have two flight daily but there are times that that can change at the drop of a hat with diversions, for example. The hardest part of the job is to be the sole person doing everything even though we should be operating as a team. The most enjoyable part of the job is meeting people and interacting with them. Turning a person's bad situation into the best experience is always my goal and reward.
ConsStandby travel, low pay for a stressful job
Part 121 - Full Time | Tulsa, OK | Apr 10, 2019
Full days, challenging, high job satisfaction - a great career!
My days usually began at between 5 and 6 AM. Most of my career was spent in an operational environment, so I began by checking to see if there were any problem aircraft that needed my attention.
I learned the airline business inside and out. I became an expert in digital flight data analysis. I learned to effectively manage professionals and represented, skilled technicians. I became very much at home in the cockpit, the office, the field, and on the hangar floors. I also learned to deal with the FAA as I frequently liaised with them.
I had an excellent manager, and very supportive management above him.
Workplace culture was professional, very fast-paced, task oriented, highly motivated teamwork environment.
The toughest part was the constraint of time working in operations. Airlines run on a tight schedule.
The most enjoyable part/s of the job was/were troubleshooting and fixing aircraft that others were unable to fix. It was also successfully completing complex modifications to aircraft. Above all that was developing my skill in flight data analysis to a world-class level.
ProsA very high level of job satisfaction
ConsLate night phone calls dealing with problem aircraft or program issues
Secretarial Assistant | Fort Worth, TX | Feb 18, 2020
I worked twice for AA - 1984 and 2000
Initially, I was in tours & international reservations when AA was at the height of its "glory days" - it was a fun place to work and everyone was usually happy and proud to work for AA. I had to quit due to a move out of state and no openings where I went.
I returned to Texas and went to work for AA again, as a Managing Director's Secretary, then transferred to the Maintenance base as a Production Asst. It was during this time that 9/11/2001 occurred. I was out of the country and stuck until international flights resumed, and all he(( broke lose when I got back. Management was firing people willy nilly, regardless of seniority. In fact, they kept the absolutely worst managers and kicked out mainly employees with high seniority, nearing retirement age. Additionally, while AA bragged about being the only airline NOT to eliminate pensions, this is what they were doing behind the scenes to prevent employees from collecting on those pensions! They have since sunk to the bottom of the airline lists as one of the worst airlines, and deservedly so with the horrible management they continue to have in place. I won't even fly on AA because it's so obvious the employees are NOT happy!