Fun, fast paced, for a good cause, no work/life balance, inconsistent schedule
Overall, I enjoy my job at the American Red Cross. The job makes me feel very good. Talking with donors all day is awesome, and knowing that the blood is going to change someone’s life gives a great sense of purpose.
A typical day includes showing up to a center, loading up many heavy carts into a van, then driving to the location of the blood drive. That alone can already be 1-4 hours. You then spend about 1 hour setting up the blood drive. A blood drive typically lasts around 6-8 hours. You do the opposite at the end. Pack up for an hour, and return to the center to unload supplies and send the blood with a volunteer driver. A day can easily be 10-14 hours. This makes scheduling appointments very difficult.
The work/life balance is very poor. You could clock out one night at 8 and in the next day at 5:30. The schedule varies very much, you won’t be working consistent hours. Another issue which I dislike is the amount of callouts due to stressed staff makes everything very difficult, quite frequently. If a staff calls out, you might be sent to a different blood drive, or be short staffed for the drive you were originally doing. This happens too often and just makes the problem worse. I get frequent calls from the scheduling department about schedule changes and that just means more inconsistent hours.
Now, there is room for quick advancement. If you show you can be consistent, friendly, and stay with procedure, they will help you get additional training to charge drive
ProsPay, Benefits, Good-Feeling
ConsInconsistent Hours, Poor Work/Life Balance, High Turnover
A typical day @ work
This entails scheduling appointment with perspective donors. All calls are logged through the rotary dialer as donors are summoned at their home or work place etc. After the donor is identified they are thanked for their commitment and service told of the present need for a donation and are asked for a new donation. After scheduling ,the donor is prepped on the prerequisites, asked if there are any referrals, reminded of appointment that was made, given notification telephone number and website if they should cancel and given an impact statement followed by a thank-you close. Any questions that arise during the call are answered immediately.
What you learned
As a scheduler you learn how valuable the time and efforts the donor puts forth. Their questions are vital as they shape the ARC. Also we learn how to create better experiences for the donors from their questions and concerns.
Management is always there to better our working situations. I am fortunate to be working with one of the nicest Supervisors at the ARC that everyone cherishes dearly. The creative ideas coupled with changing environments keeps our spirits high and our motivation ongoing as we press towards our goals, the hospital patients. Management enjoys their jobs and we enjoy our managers. Certainly a person to pattern yourself after and a pleasure to work for.
Down-to-earth, hardworking, some college students, retirees, all make the ARC workplace cu
ProsReally great parties, casual dress, flexible schedule
ConsLate nights, short breaks
Senior Laboratory Technician | Pomona, CA | Oct 2, 2019
. Positive values
A positive mission statement outlines the goals and demonstrative behavior that exemplify the highest commitment to quality and service to each other, the company, customers and shareholders. The company sets out to achieve its goals in ethical, honest ways with an elevated sense of purpose to improving the planet and humanity.
2. Relaxed and productive atmosphere
People enjoy coming to work and feel appreciated, acknowledged and rewarded. Signs of fear, domination, bullying, sexual harassment, and intimidation are absent. Creativity, productivity, and thinking outside the box flourish.
3. Commitment to excellence
Employees give 200%. They strive to be the best and to deliver top-quality products and services. They take responsibility for their actions and decisions.
4. Open and honest communication
Everyone communicates in a cards-on-the-table manner, solving difficulties in a positive way. They don’t play nasty revenge games when given difficult feedback. Instead, they view feedback as an opportunity for growth.
5. Cooperation, support, and empowerment
Can-do, go-the-extra-mile and win-win attitudes are evident signs of workplace wellness. Employees have a sense of camaraderie, cooperation, and empowerment. Healthy competition exists without vengeful, spiteful backstabbing.
6. Sense of humor
Employees keep things in perspective, have fun, and laugh. Laughter generates endorphins, our natural antidepressants.
7. Compassion, respect,
Typical day, drive to the center to load supplies and equipment in a truck that should be decommissioned, clock in at an un-godly hour. Double check to make sure your mobile wasn't cancelled and no one told you and then all your supplies were even ready for you and that you have the proper paperwork for your mobile. Drive to the location of the mobile which could be close by or in surrounding states. Unload 50+ pounds of equipment and dolleys and then setup in a room which most of the time is not prepared for a blood drive (ie tables and chairs may be crowded in the room). Sometimes deal with hard to please, nit picky blood drive coordinators and donors who tell you how to do your job. Break down equipment and hope the people you are working with will pull their own weight and help that day. Sweat profusely. Sweat a lot. Load the truck which may break down on you on the way back to the center. Unload equipment and supplies, drop the blood off at the lab located in house. Clock out when it's dark outside already, you've missed the day and your children are all grown up.
You normally work 8 - 14+ hour days. 8 and 9 hour days are few. 10+ are the norm. Work/life balance is poor and hours are not guaranteed. If your big on being with friends and family, this isn't the job for you. Its impossible to make plans and keep them because even on your days off, you get called in 90% of the time. And god forbid you call in or do the right thing and request PTO. You have to put in a requ
ProsCo workers, travel, donors.
ConsManagement, pay, work/life balance, lack of communication
Working for the Red Cross is so much more than what people expect. Most of the employees are unhappy and spend the day complaining. You’re expected to drive box trucks, unload/load equipment weighing up to 200lbs, you only get a 30min “lunch” break before your drive/day begins and you only get a 15min break during the drive which is normally at the end of your shift. You only get scheduled around 35hrs a week. If your drive cancels you’re just out of luck and pay for that day. The scheduling is unfair, the same people get scheduled to be drivers all the time. You get assigned to go to an over night drive occasionally and they do not ask before hand if it’s okay. Some days you work from 7-4pm, some days you go in at 2am and get home around 3pm and some days you work from 1pm to 10pm. The schedule is random. I don’t get how staff with families and kids do it. Management only cares about the numbers and goals. You’re disposable and just an employee to them, not a human being. They lie to interviewing employees about what the job involves and most of the employees end up leaving once they realize you have to drive and push a cart of beds up an inclined ramp that weighs about 200lbs. The amount of restrictions from medical injuries that employees have is ridiculous. You accumulate time off but good luck using it. Most requests are denied even when requested 5months in advance. Overtime is denied even when it’s just 1 hour. Half of the equipment doesn’t work. Like the blood pressur
ProsPay, Not having to work with the same people everyday, getting to travel to different places instead of being stuck in an office.
This company is looked at as so prestige and it's really the opposite. I thought this was a great job to have until I quickly learned that they value the the customer, the product, and that only. Nothing else matters. The employees that work in the labs to make this place money are treated like grunts. There is no room advancement because the turnover rate is so high due to the fact that people can't handle the ridiculous unexpected demand of this job along with the way they treat you. They want you to treat your job as if it is important, but they don't make the employee feel important. If you treat your employees like scum, you get scum performance. They really should value us more so more people can find meaning in their work instead of feeling another gear in the wheel for a paycheck. We're saving lives, right? No department of shift values another until it's too late. There are people who have been here longer than 20 years in the same position micromanaging everyone instead of becoming the manager that is supposed to do that. This is more of a WAREHOUSE job than the healthcare/hospital service job they make it out to be. They constantly increase the workload and change procedures while expecting you to remain mistake free. They also lie to cover up the real reason behind the increase in workload (centers shutting down that never shut down 2 years later). It never ends. If you want to see the inside of the American Red Cross for what it really is besides volunteering, do
The American Red Cross (ARC) is a wonderful place with great contributions to humanity.
Working with ARC was a gift that never stops giving. I learned many things about the organization and all that they do. They have been the back bone to many disasters and are always there when needed.
As Executive Assistant I worked with four CEO's. I had only been in this new position for a couple of months when the reorganization started. The reorganization initially was not transparent to the employees, thus the trust and dedication diminished. Employee moral definitely needed help!
I worked in the Blood Services branch of the American Red Cross. This is different than the Disaster Services that the community constantly hears about in the news. Blood Services is undergoing a change that is needed due to the financial world conditions. The American Red Cross is a non-profit organization and feeling the financial crisis like every other business. People are not as giving and do not want to give their blood as freely. To process a safe blood product is costly, and the medical field is not using blood as freely as they did either. Doctors realize that not doing blood transfusions, it is sometimes safer for the patients recovery in many cases. The American Red Cross is in agreement, and acknowledges that cost effectiveness and health safety is most important. Everyone involved,ARC, the hospitals, insurances and the patient, is becoming more financial conscious, and f
ProsAt first employee moral and staff appreciation. Free Coffee and great employee appreciation events.
ConsLack of acknowledgement and appreciation for dedicated hard working employees, Lack of training to move up in the organization, Management disorganization and lack of time management.
I been there for 13 years and out of the 13 years there has been poor management every 2 years we had a new manager. There is a high big turn over now which always leads us to short staff. Scheduler for donors was always higher than we can collect blood from. Staff scheduling is very poor because of low staff per blood drive. Hours are crazy. For blood mobile drives you have to use your car now and get paid for mileage. We use to have a company can but the van was never kept up with maintenance and staff didn’t care and would throw garbage everywhere. And you have to drive through out the whole South Bay Area up north to Mountain View, San Jose, Cupertino, Gilroy Santa Cruz, hollistor, Monterey and king city or solid as area. You would only get paid from the time you get there and until you leave and that can be up to 6-8 hours. But if you are the driver who drives the big box uhaul trucks and or big long loading van you get paid from the begging to the end. It’s not an easy job because it requires a lot of lifting, bending, twisting and repetitive duties. Which possibly could lead you to tennis elbow or tendinitis, carpal, tunnel, and ect injuries. Everyone is unhappy to work at the mobile blood drive and donors can see it. Red Cross pays really poor from starting minimum wage like 16.50-19.00 if you drive the big box truck but then you do have to be signed off from driving and getting a license. Management doesn’t care about their employees. You work every Saturdays. Sche
Difficult during change years, perhaps they've improved
When the part of the organization that you're employed with is managed well, ARC is a good place. When individual and small group politics are kept outside of the mission and work, ARC is a good place. At a time when the organization was making incremental changes, sector-by-sector to its services, many employees were placed in conflict across sectors due to the way salaries were being re-adjusted and rolled out. The perceptions of employees working long hours at not-for-profit pay resulted in friction and mistreatment of fellow employees. It was insulting as someone who was raised in a Defense family, to be treated by individuals in charge of local SAFs who had no experience with this in their lives, as though I was below them for not having worked at ARC as long as they had. I was treated as though I owed something to them and "their" clients. Especially insulting knowing services were not there for our own family during the worst, yet I chose to serve. Employees should not be cast in a negative light due to family member service in Defense. If there's a problem, say fully what it is right away and allow the person to find employment elsewhere by their right, unencumbered by misguided judgments. Territoriality and passive aggression needs to be replaced with open discussion, especially in an organization created to alleviate human suffering. Congressionally chartered should not mean party politics have an open door to influence; when ARC started, the alleviation of sufferin
ProsSome good people who understand what it's about and represent the mission well, in the midst of people who don't
ConsSalaries not commensurate with hours/duties esp. to uphold the mission & charter, budget needs to support people with aptitude /integrity to lead/oversee a truly diverse group
First, let me state emphatically that the mission is absolutely imperative. Cancer patients NEED platelets to survive and thrive. Because of this, telerecruiters are needed, too. The American Red Cross is a fine organization, to be sure, but there are a few caveats to my personal recommendation for choosing the call center as your next employment home.
Onboarding and in-office employment training are unscripted and not done with any consistency. No two employees ever undergo the same training, and standard daily procedures and policies cannot be agreed upon between supervisors. HR tasks are also handled within the department, and current management has difficulty keeping up on those tasks or effectively managing their staff.
The attendance points system is impractical at best, and damaging to employee health, at worst. The system in place forces very ill people to come to work and - let's just say - spread the love. Their compensation and personnel/performance records depend on it.
The hours are regular, schedules easy to plan around and anticipate, reasonable pay for the work, but low pay raises (my most recent was $0.17), though you do often receive small monthly bonuses depending on team and personal performance goals. This is a cubicle farm environment, and in the Fort Wayne, IN office, you get mostly-WONDERFUL co-workers. The trade-off is the monotonous and repetitive work, which is essentially telemarketing to people who don't want your calls, but for
ProsGreat Cause, Reasonable Pay, Wonderful Co-Workers, Steady Hours and Schedule, Superior Health Benefits At Reasonable Cost, Occasional Bonuses
ConsPoor On-Site Training, Ineffective Management, Attendance Points and No Sick Time, Subpar PTO System, Monotony and Repetition, Low Pay Raises, Limited Career Mobility
Questions And Answers about American Red Cross
What is the best part of working at American Red Cross?
Asked Nov 30, 2019
Remote work .Overload and minimum pay
Answered Jul 4, 2022
Having the sense of fulfilling a mission and saving lives.
Answered Jul 1, 2022
How often do you get a raise at American Red Cross?
Asked Oct 18, 2020
Once a year
Answered Sep 28, 2022
Answered Sep 26, 2022
If you were to leave American Red Cross, what would be the reason?
Asked Mar 20, 2017
They preach diversity and inclusion yet you get in trouble if you act different from the robots already working there
Answered Mar 17, 2022
When you leave or retire from this organization, even after many years, they show you zero appreciation.
Answered Jun 26, 2021
If you were in charge, what would you do to make American Red Cross a better place to work?
Asked May 24, 2019
Change the turnaround time. It is unacceptable to be working 13-15 hours back to back. Downsize the territories and put some thought in the logistical nightmare. Listen to the staff, as they are the true backbone of the organization. Having a puppet Union for staff to help and guidance doesn't help anyone
Answered Feb 25, 2022
I would change the time frame of calls being made out
Answered Dec 1, 2020
What is the promotion process like at American Red Cross?