Working at Amtrak: Company Overview and Reviews

872 reviews
Amtrak Ratings
Average rating of 872 reviews on Indeed
3.5Work-Life Balance
4.0Pay & Benefits
3.4Job Security & Advancement
Washington, DC
$1B to $5B (USD)
Transport and Freight

Popular jobs at Amtrak

 Average SalarySalary Range
14 Salaries reported
per year
Reservation Agent
4 Salaries reported
per hour
Customer Service Representative
12 Salaries reported
per year
Room Service Server
4 Salaries reported
per hour
2 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 619 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Overall Reviews at Amtrak

Foreman | Philadelphia, PA | Sep 6, 2018
work day
worked on RR tracks, bridges, buildings along tracks, managed work force, material estimation, safety briefings along with safety implementation and over see job
Reservation Agent | Los Angeles, CA | Aug 27, 2018
Pretty decent job
Everyone had a clear title and work position, whether it was ticket agent, baggage handler, costumer service or whatever. Sometimes it could get a little hectic especially with trains coming and going. Overall, get to know you job and your role and you'll be ok...
ProsFlexible hours and rotating days
ConsManagement can be tough to deal with and scheduling
Customer Service Representative | Long, OK | Jun 28, 2018
New York is an exciting city to work at.
As a ticket agent/customer service representative, I met quite a number of the public. Some were demanding, most just wanted help and directions to trains and ticket area and seating accommodations. Quite a lot of concerts and meetings and governmental meetings were held in Madison Square Garden and the surrounding area of Penn Station.
ProsFree lunches and employee appreciation events
Customer Service Representative | Los Angeles, CA | Feb 24, 2019
Nice people and jobs security.
Great people to work for and with. Job satisfaction, long hours, nice off time. Always a learning process. Management was great. Coworkers were great. The hardest part of the job, long hours. Dealing with the passengers, meet nice folks from all over the world.
ProsFree lunches while on duty.
ConsLong hours.
General Foreman | Atlanta, GA | Feb 24, 2019
Excellent Career
Enjoyed 21 years of management career advancement. Enjoyed all aspect of the positions which I held. This included my labor position as a Locomotive Engineer.
Sales and Marketing Manager | Washington, DC | Apr 5, 2018
The National Railroad Passenger Coorporation
In Recent years Amtrak has been subject to constant change in leadership and direction. Coupled with the uncertainty of federal funding in a new administration, the debate over the future of the national network and just how the organization will perform as a business has made it challenging for the workforce. In spite of the constant change, Amtrak's people remain it's greatest asset. Often achieving more with fewer & fewer resources while still making unprecedented progress in generating ticket revenue and record numbers in ridership. Working for Amtrak provides an incredible opportunity to expand your skills and work in an ever changing environment. Because of its unique mission to move passengers across a national network, which includes business travelers in the NEC and work with partner States, there is no other transportation entity like this in the United States or the world. With new funding on the horizon and the ability to invest in the network a reality, I believe the best days are ahead for Amtrak.
Proslasting relationships, exciting environment
Conspay is average and there is constant change
Customer Service Representative | Washington, DC | May 12, 2018
customer service
my jobs deals with the people on a regular there can be a chalange at tims but people are great no person is ever the same I injoy the publice which I hope to continue with in the future. I am a people person which not ever one does not have this skill under all kinds securance.
Customer Service Representative | Harrisburg, PA | Nov 21, 2019
Fast paced workplace
Very great place to work. Good benefits, nice friendly people. Great pay. Paid training. Good atmosphere. The giveaways are really nice. Union job. Place for advancement Productive fast paced workplace. A job where you can advance.
Compliance Officer | Philadelphia, PA | Feb 5, 2020
Retirement Benefits/ Railroad Pension
The healthcare benefits could be a bit better but there is a great retirement pension which is no longer offered at a lot of companies anymore. Also, excited that the company is moving to a more cross developmental approach and that employees have the capability of looking into other positions across the organization.
Customer Service Representative | Riverside, CA | May 10, 2019
Nice office and flexible hours
It was my dream job, unfortunately the Call Center was closed. I enjoyed tthe contact I had with passengers, station agents and my supervisors. Really got to know our country, in regards to different states and cities. Made friendships that will last a lifetime.

Questions And Answers about Amtrak

How did you feel about telling people you worked at Amtrak?
Asked Apr 8, 2017
3 of the 2 people that answered couldn't type coherently. 🙁
Answered Sep 27, 2019
Answered Jul 12, 2019
What advice would you give the CEO of Amtrak about how to improve it?
Asked Sep 7, 2017
Test all management on customer service skills and how to handle situations
Answered Aug 26, 2019
Fire all of Chicago Mechanical Management.
Answered Jul 17, 2019
How do you feel about going to work each day at Amtrak?
Asked May 11, 2017
Unsafe. Too many uneducated, under qualified employees. (They hire based on who you know, not what you know.)
Answered Sep 4, 2019
Hated my life back then management made everyone miserable
Answered Jul 12, 2019
I would like to know how far does amtrak go on background check? what drug test process is used, urine or hair?
Asked Aug 26, 2016
When I hired out 5 years ago it was urine. But as i currently understand it, you must submit a hair sample.
Answered Nov 7, 2019
For the Coach Cleaner position in Chicago, they do a hair test immediately after the interview if they decide to hire you on the spot.
Answered Apr 25, 2019
If you were in charge, what would you do to make Amtrak a better place to work?
Asked Nov 16, 2016
Get rid of the top and start over
Answered Mar 16, 2020
Clear out management
Answered Dec 9, 2019