Amtrak

Working at Amtrak: Company Overview and Reviews

Amtrak
Amtrak
3.7
934 reviews
Amtrak Ratings
3.7
Average rating of 934 reviews on Indeed
3.4Work-Life Balance
4.0Pay & Benefits
3.4Job Security & Advancement
3.1Management
3.4Culture
Headquarters
Washington, DC
Employees
10,000+
Revenue
$1B to $5B (USD)
Industry
Transport and Freight

Popular jobs at Amtrak

 Average SalarySalary Range
4 salaries reported
$66,250
per year
$33,000-$107,000
1 salary reported
$24.13
per hour
$12.05-$36.20
5 salaries reported
$142,256
per year
$71,000-$214,000
3 salaries reported
$45,000
per year
$14,000-$93,000
1 salary reported
$28.00
per hour
$14.00-$42.00
Salary Satisfaction
79%
Of the employees are satisfied about their pay
Based on 1034 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

Amtrak Reviews

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All LocationsAlbany, NYAlbuquerque, NMAldridgeAstoria, NYAtlanta, GABakersfield, CABaltimore, MDBattle Creek, MIBear, DEBeech Grove, INBerlin, CTBolingbrook, ILBoston, MABronx, NYCarbondale, ILCarle Place, NYCharlotte, NCChicago, ILDenver, CODunwoody, GAEast Bay, CAEl Paso, TXEmeryville, CAErie, PAFlagstaff, AZFort Lauderdale, FLFort Washington, PAFort Wayne, INFort Worth, TXFresno, CAGlen Cove, NYGroton, CTHadleighHagerstown, MDHamden, CTHanford, CAHarrisburg, PAHattiesburg, MSHialeah, FLIndianapolis, INJackson, MIJacksonville, FLKansas City, MOLaguna Hills, CALancaster, PALincoln, NELinden, NJLong Island City, NYLong Island, NYLong, OKLorton, VALos Angeles, CALynchburg, VAMadison Heights, MIManhattan, NYMemphis, TNMiami, FLMilwaukee, WIMinneapolis-Saint Paul, MNMumbai, MaharashtraNew Brunswick, NJNew Delhi, DelhiNew Haven, CTNew Orleans, LANew York, NYNewark, NJNiles, MINorfolk, VAOakland, CAOdenton, MDOverPalatka, FLPhiladelphia, PAPittsburgh, PAPompano Beach, FLPontiac, MIPort Saint Lucie, FLPortland, ORPresque Isle, MEProvidence, RIQueens, NYRaleigh, NCRegina, SKRemoteRensselaer, NYResearch Triangle Park, NCRiverside, CASacramento, CASaint Cloud, MNSaint Lucie, FLSalt Lake City, UTSan Bernardino, CASan Diego, CASan Jose, CASan Luis Obispo, CASandy Springs, GASanford, FLSeattle, WASecaucus, NJSilver Spring, MDSlidell, LASouth Boston, MASpringfield, MASt. Louis, MOStaten Island, NYStreet, MDSunny Side, GASunnyside, NYTelfordThorndale, PAToledo, OHWalsallWashington, DCWilliston, NDWilmington, DEWilmington, NC

Overall Reviews at Amtrak

4.0
Compliance Engineer | Wilmington, DE | Feb 18, 2020
Hours and travel
As a manager, I had a flexible working schedule, however with that said, I traveled around the country for the better part of the year. They pay generously if you can sustain the travel
5.0
Customer Service Representative | Charlotte, NC | Sep 22, 2018
Exciting and Challenging
• Provide leadership, support and assistance to on-train and station employees as appropriate to improve and maintain workplace safety. • Provide the highest possible levels of customer service. • Identify and verbally and formally recognize employees who provide excellent customer service. • Lead revenue and accounting procedures for Lead Service Attendants, including the proper completion of trip reports, FDA requirements, remittances and audits. • Maintain an in dept understanding of the Crew Base Manual, Service Standards Manual for Train Service and On-Board Service Employees, and general Amtrak Policies and Procedures.
3.0
Technical Support Specialist | Los Angeles, CA | Apr 27, 2020
My work was not appreciated
It's not the best workplace to work. I was not paid what I deserved based on my work experience. I did not get benefits because I worked as a contractor
5.0
Machine Operator | Providence, RI | Mar 24, 2014
Secure Career
Working for Amtrak you have the potential for a long career. Once getting grounded and involved in the company there may be oppotrunities for you to move into a position within Amtrak that interests you more.
3.0
Senior Information Specialist | Philadelphia, PA | Jul 5, 2012
Professional atmosphere.
My work is constantly changing. One day I could be managing interns or trainees and the next day I will be submerged in a project using different types of analytical software.
5.0
Customer Service Representative | Miami, FL | Aug 22, 2019
Amtrak are a very good company to work for. Great benefits and a Great people’s
Amtrak my favorite work place I cannot forget my 13yrs with the company. I have grown with the company and become a very successful employee there. I have good times and bad moments but it all involved in my growth and rebuilding my experience with Amtrak. I would never down talk about Amtrak. Amtrak and all is benefit, sources, management, employee and employer. I Thank you.
1.0
Foreman | Baltimore, MD | Nov 10, 2018
this place sucks
A work place full of treachery and deceit,avoid at all COSTS!!!!!!! management looks for ways to fire you instead of helping you get the job accomplished
3.0
Operations Supervisor | Lorton, VA | Sep 29, 2018
Review
Depending on the area that you work in, Amtrak is not for everyone. Working On Board Services keeps you away from home days at a time. If that works for you, the benefits are very good. I like my job and would like to advance but that is difficult.
4.0
Foreman | Philadelphia, PA | Sep 6, 2018
work day
worked on RR tracks, bridges, buildings along tracks, managed work force, material estimation, safety briefings along with safety implementation and over see job
4.0
Reservation Agent | Los Angeles, CA | Aug 27, 2018
Pretty decent job
Everyone had a clear title and work position, whether it was ticket agent, baggage handler, costumer service or whatever. Sometimes it could get a little hectic especially with trains coming and going. Overall, get to know you job and your role and you'll be ok...
ProsFlexible hours and rotating days
ConsManagement can be tough to deal with and scheduling

Questions And Answers about Amtrak

How did you feel about telling people you worked at Amtrak?
Asked Apr 8, 2017
I loved my company!!! very proud to work for them.
Answered Feb 15, 2021
Sounds wonderful! I have no family. It would be perfect for me
Answered Aug 1, 2020
What advice would you give the CEO of Amtrak about how to improve it?
Asked Sep 7, 2017
Test all management on customer service skills and how to handle situations
Answered Aug 26, 2019
Fire all of Chicago Mechanical Management.
Answered Jul 17, 2019
How do you feel about going to work each day at Amtrak?
Asked May 11, 2017
Unsafe. Too many uneducated, under qualified employees. (They hire based on who you know, not what you know.)
Answered Sep 4, 2019
Hated my life back then management made everyone miserable
Answered Jul 12, 2019
I would like to know how far does amtrak go on background check? what drug test process is used, urine or hair?
Asked Aug 26, 2016
When I hired out 5 years ago it was urine. But as i currently understand it, you must submit a hair sample.
Answered Nov 7, 2019
For the Coach Cleaner position in Chicago, they do a hair test immediately after the interview if they decide to hire you on the spot.
Answered Apr 25, 2019
If you were in charge, what would you do to make Amtrak a better place to work?
Asked Nov 16, 2016
Management is not flexible and doesn’t investigate anything. It’s easier to fire people and start fresh that is there approach
Answered May 2, 2020
Get rid of the top and start over
Answered Mar 16, 2020