Working at Amtrak: Company Overview and Reviews

1007 reviews
Amtrak Ratings
Average rating of 1007 reviews on Indeed
3.4Work-Life Balance
4.0Pay & Benefits
3.4Job Security & Advancement
Washington, DC
$1B to $5B (USD)
Transport and Freight

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Based on 1297 reviews
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Amtrak Reviews

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All LocationsAlbany, NYAlbuquerque, NMAstoria, NYAtlanta, GABakersfield, CABaltimore, MDBattle Creek, MIBear, DEBeech Grove, INBerlin, CTBolingbrook, ILBoston, MABronx, NYCarbondale, ILCarle Place, NYCharlotte, NCChicago, ILDenver, CODunwoody, GAEast Bay, CAEl Paso, TXEmeryville, CAErie, PAFlagstaff, AZFort Lauderdale, FLFort Washington, PAFort Wayne, INFort Worth, TXFresno, CAGlen Cove, NYGroton, CTHamden, CTHanford, CAHarrisburg, PAHattiesburg, MSHialeah, FLIdaho Falls, IDIndianapolis, INJackson, MIJacksonville, FLKansas City, MOLaguna Hills, CALancaster, PALincoln, NELinden, NJLong, OKLong Island, NYLong Island City, NYLorton, VALos Angeles, CALynchburg, VAMadison Heights, MIManhattan, NYMemphis, TNMiami, FLMilwaukee, WIMinneapolis-Saint Paul, MNNewark, NJNew Brunswick, NJNew Haven, CTNew Orleans, LANewport News, VANew York, NYNiles, MINorfolk, VAOakland, CAOdenton, MDPalatka, FLPhiladelphia, NYPhiladelphia, PAPittsburgh, PAPompano Beach, FLPontiac, MIPortland, ORPort Saint Lucie, FLPresque Isle, MEProvidence, RIQueens, NYRaleigh, NCRemoteRensselaer, NYResearch Triangle Park, NCRiverside, CASacramento, CASaint Cloud, MNSaint Lucie, FLSalt Lake City, UTSan Bernardino, CASan Diego, CASandy Springs, GASanford, FLSan Jose, CASan Luis Obispo, CASeattle, WASecaucus, NJSilver Spring, MDSlidell, LASouth Boston, MASpringfield, MASt. Louis, MOStaten Island, NYStreet, MDSunny Side, GASunnyside, NYThorndale, PAToledo, OHWashington, DCWilliston, NDWilmington, DEWilmington, NCRegina, SKTrainAldridgeHadleighOverTelfordWalsallMumbai, MaharashtraNew Delhi, Delhi

Overall Reviews at Amtrak

mechcanincal | Oakland, CA | Jul 20, 2014
current employee oakland yard
Amtrak is full of old rail road workers who haven't had to work a hard day in the past 20 years. they have been severely underpaid for years (in the oakland ca yard for ca rates; that are dictated by cross country rates) leaving them completely unenthusiastic about their jobs and most just show up for a pay check like a high school teacher. To get new blood in the yard they promise you the world, but fail to deliver, leaving you as jaded as the mindless worker drones that have been there for 20 plus years. What it breaks down to is the good and bad Good: you will be there for 8 hours but usually do about 4 hours of work. Most everyone on the yard who have been there for years get along and like each other, MOST! If your of moderately more intelligence some people may start to talk about you to bring you down and bolster their own insecurities. Holiday pay is 2.5 times pay medical for now is 200 for 1 person or 100, co pay is $20 for doc visit to aetna $35 for specialist and prescription cost can vary. I guess thats good for todays standards. The yard is union and all the tools and supplies are readily available for free in fact you are discouraged from bringing in your own amtrak un approved tools. The job is easy, plain and simple, the hardest part is getting there on time. The cons are management will throw you under the bus to save their own hyde's Almost None of management comes from a management background so they can be very unprofessional and do not posse
Proseasy job, good retirement, benefits
Constypical union politics, management and median pay
Non-Agreement Employee | Washington, DC | Apr 1, 2019
Things have changed over the years when I was there
I worked for Amtrak for a little over 4 years. When I first joined, I was excited and was really looking forward to becoming a part of a company that provides cross-country rail service. I believed in their mission in providing safe rail passage for its customers. In the beginning of my tenure, I really liked my manager because she was knowledgeable, straight forward and just really wants you to succeed. She left and went to another department and, by default, a more "senior" (in tenure) employee eventually became an acting manager and it was all down hill from there. She did not have the ability or the skill to be a good leader, let alone a manager. After a couple of years, I decided to move to another department,and little did I know that it was going to be one of the worst employment experiences I've ever had. Yet again, I became subjected to a manager who was "chosen" by upper management who had no skill, experience and ability to lead. On top of that, she did not have the emotional intelligence to handle tough situations. It made her team feel like we were on pins and needles because of her inconsistency and attitude. It became so terrible that she would just fire people because she thought they didn't learn fast enough to her liking and she did not provide adequate training for them to succeed. But this has become not a surprise for me because the upper management has become oblivious or maybe just plain didn't care what was going on. They relied on the fron
Prosdecent benefits, free or discounted rail travel
Guest Service Agent | Los Angeles, CA | Jul 17, 2022
Not so easy to describe.
It is not for the faint of heart or the sensitive of emotions. The pay is well above minimum wage. The medical and dental are good. As it is a seniority based job, it takes a while (years) to hold a regular schedule if you are working ON the train and if you have been working less than 5+ years, the regular schedule is easily lost and you return to being on call. There are specific call periods for each base and employees have to live within two hours of city that train begins its journey. No, you can't just start a work shift from any random city that the train stops in. You must be on the train for a complete round trip. Only 48 hours minimum rest time between runs once train returns to its starting city. The employees are alright. Some have been beaten by life on the rails and are disenchanted by the common passenger behavior and the attitude of management, but there are also some really cool people who make the job pleasant. Tread lightly until you know who is decent and who is a curmudgeon. It takes an extraordinary amount of patience and calm to work with the public and management tends to forget this acting as if just anybody can survive being days away their family and friends to be with ill-mannered strangers. Its also dangerous. There are several news reports about derailments, stabbings, shootings, trafficking and other crimes that you can search for on the internet. Security is trash. AD&D compensation is also trash.
ProsSometimes there is a good layover with enough time to explore a city, pay, medical insurance
ConsDisrespectful people in management and in passengers, no sick pay for Onboard staff
Conductor | Oakland, CA | Nov 5, 2014
Entrepeneurial business developer and sales designer brings life and fun and loyalty to business growth.
Exhibiting strong leadership in highly competitive and challenging markets is no easy feat in itself but, being able to show significant revenue, product and business growth takes innovation, creativity and learning how to listen to your management, customers and employees. Being involved with your people, and knowing their business and being able to bring them in to a team fold is important. I learned you need a keen inspectors eye for quality, innovation and team development. I learned that to lead teams of stake holding customers, sales teams and operational professionals takes planning, executing commercial marketing strategies and sales campaigns. Communication and clear understanding of what is expected and the goals that need to be accomplished. This takes significant team and personal development and a path to organizational improvement. Gaining trust and respect is paramount. The hardest part of the job is the people. The most enjoyable part of the job is the people. This is a paradox that makes me want to get up in the morning and know I am going to have a good time by being able to help, nurture train and just be there for my people for whatever their needs are professionally and maintain an understanding of their personal accomplishments and entanglements. Its the people that drive any business. I know how to motivate and make others feel good about themselves and want to contribute beyond their job description. Having fun at what you are doing is a grea
Financial Advisor | Washington, DC | Apr 9, 2013
Fast paced, challenging and ever changing environment.
As a Systems Financial Advisor, a typical workday for me is very busy, sometimes hectic (around Budget season), fast pace, challenging and ever changing. My role and responsibilities in part is to manage and monitor our SAP financial system, provide training and end user support in all financial reporting while completing my day to day duties like updates to our SQL servers, databases and structures. In my position the only thing that is constant is change, no two errors in information technology is the same, as a result you spend a lot of time researching errors either from an end user standpoint of a system standpoint. I always feel like I work with the greatest people, very supportive, goal oriented, fun and always ready to collaborate when called up. I believe that every job has it’s challenges, so mine is not different. Because I conduct all the financial trainings, I can be considered as the bearer of bad news because trying to get people out of their comfort zone of completing their daily tasks in a less efficient and timely fashion for a period of time to a more advance and efficient environment is like pulling your teeth without Novocain. I love my job because I get to interact with people constantly. In this position I have built lasting relationships, receive instant gratification from satisfied customers, learn a lot of life lessons based on people, background and culture and most of all inspires me to become a better me everyday.
Prosfitness center and health awareness activities
Electrician | Bear, DE | Apr 4, 2019
Horrible Management
This job is absolutely great for the benefits and retirement, that is if you can deal with horrible management and unfair treatment for 30 years of your life. Amtrak is like a black hole that sucks you in with hopes and dreams of a solid career with a price of hating everyday your in the building! Rules and guidelines are written in pencil and change daliy depending on who you are. The workload is completely mind numbing and repetitive, yet some employees with more seniority can’t do the jobs regardless of having 10+ years of service. That is because practically the only way to get hired is having your PeePaw or Daddy working there. We have electricians on the roster who can’t wire a light switch on the outside. The work is dirty and absolutely disgusting with dirt caked 1/2” thick at times on bottom side of cars despite being “washed” once entering the building. The workforce is terrible! Your own union brother will be the first to rat you out just to save their own butt. Literally every year I have worked for Amtrak, management has threatened layoffs due to “shop performance” and “heavy workforce” at least once each year. A sad scare tactic to make employees feel unsecure in their jobs. If your a golden child and friend of management there is room for advancement. However if you do something wrong in their eyes you will be targeted for the rest of your career! In conclusion the only good thing I can say about working at Amtrak is Benefits are great (not dental though) and w
ProsBenefits, Easy Work
Travel Consultant | Washington, DC | Aug 1, 2014
Friendly work environment/ Helpful
A typical day at work consists of minimal supervision, responding to emails, phone calls, walk-ins and other requests. I work in an office space with mostly cubilcles and surrounding personal offices. The employees tend to speak with one another to help ease any stresses that prevent them from achieving their tasks. I make the best out of any job; therefore my typical work day seems pretty simple even when it's demanding. Management could be a little more proactive but overall, the management is alright. The hardest part of the job is trying to get people to understand the policies which I follow. I didn't realize that many people don't like to read or do research before telling someone No. Many of our policies allow those requests but some people would rather just say No over providing an accurate answer. Those escalations usually come to me and I have to try to find a way to relay the correct response to someone without making them feel incompetent. I get job out of knowing that I helped someone. Many people tend to dump their responsibilities on my department when they are uncertain. I know it can be a bit frustrating as a customer to be constantly thrown around and feeling like you haven't gotten any results. I try to make my desk be the last call for them. If the issue can be resolved and the customer seems happy...that's where my job resides.
ConsUncertainty about the ability to advance in the company
Conductor | Washington, DC | Jan 30, 2022
High paying jobs with great medical insurance in a toxic work environment
Amtrak has changed. It’s become a job instead of a career. Instead of changing with the times, Amtrak has become stagnant. The demand from passengers and coworkers has changed, yet the Carrier is trying to hold on to out dated principles. However, there is something for everyone. From mechanical to cleaners to engineers and conductors or corporate leaders: there is a job for everyone. Specifically, Agreement employees in Train & Engine work 24/7: weekends, holidays, inclement weather, no sick days, with 1 personal day. Mngt pays $$$ for medical insurance. They get PTO and a return on their 401k. The Dept you work for dictates your schedule.
Prosthe medical insurance is unbeatable, co pays are cheap and you pay one set amount regardless of how many are in your household, Ability to travel and the opportunity to meet new ppl, Save on clothes because a uniform is required, Most jobs pay $100k+, You can pick your schedule based off of seniority, You don’t take physical work home: Once your shift is over, you’re done! T&E has nationwide seniority.
ConsThe mngt team is toxic which creates low morale amongst the employees, There is little communication from mngt and the feedback is minimal, The Unions aren’t as strong as they use to be, The job security is uncertain, The environment has become temperamental, You miss birthdays, funerals, family functions, etc. The quality of life is limited, Limited career advancement.
Conductor | Los Angeles, CA | Dec 16, 2021
Seniority-based, union job. Good compensation, terrible leadership.
Great position if youre looking for job security. Company pays and trains you on all aspects of the position. Timeliness and safety are the biggest focal points. Plenty of independance but it comes with high penalties for incidents that are sometimes ot fully in your control. Seniority dictates everything so hard work yields you no benefits and it can be frustrating watching slacking old head types get their way simply be asked they've sat around longer. Management/Leadership up to the superintendents level is very poor, often employees who help craft position for extremely short periods before applying and obtaining management positions. Most have no prior management experience which create a responsibility void that ultimately falls on the craft employee to fulfill as well as suffer penalties for. Union provides security at the cost of dues, will generally protect the employeefrom termination but not from discipline which can include suspension. Very apparent "club" effect where priority is based on relationship with the reps. Both unions have low approval from their members but no remedy seems to be coming. Compensation and benefits are great and are the saving grace of this job (unless you just love being on trains).
ProsPay, security, benefits of seniority
ConsIncompetent, revolving management, no real world transferable skills, drawbacks of a seniority system.
Customer Service Representative | New York, NY | Jun 12, 2018
Same High School Bullying All Over Again
High School Bullying All Over Again... Never before have I worked for an organization that is so mismanaged, at least on a supervisory to mid management level. That is so petty and spiteful and picks and chooses who they like and who they don't like. Some managers are great and maybe even amazing, but then there are the few that pull the strings, make the decisions and can make it horrible for some people, leave them feeling unsupported and pretty much miserable, on a day to day basis. If you are one of those people they like and in the in crowd you have nothing to worry about - you can do no wrong. You can be as rude as you want to coworkers and other (even customers) and nothing will happen. You get cushy special assignments and more, the list goes on. If your not in "The in Crowd", anything (and I mean anything) you do that slightly goes against the rule or out of the ordinary is met with discipline, write ups, disqualifications and even loss of position/job. Thing is if they don't like you everything you do is looked at closely under a microscope Sure theres much that goes on that is wonderful but it is the above mentioned that really stands out in my mind and others. My hopes are while this new president is making all these cuts, he really takes a deeper look at the little thing that just may matter the most.
ProsMany great coworkers
ConsManagement Bullying

Questions And Answers about Amtrak

How did you feel about telling people you worked at Amtrak?
Asked Apr 8, 2017
I loved my company!!! very proud to work for them.
Answered Feb 15, 2021
Sounds wonderful! I have no family. It would be perfect for me
Answered Aug 1, 2020
What advice would you give the CEO of Amtrak about how to improve it?
Asked Sep 7, 2017
Test all management on customer service skills and how to handle situations
Answered Aug 26, 2019
Fire all of Chicago Mechanical Management.
Answered Jul 17, 2019
How do you feel about going to work each day at Amtrak?
Asked May 11, 2017
Unsafe. Too many uneducated, under qualified employees. (They hire based on who you know, not what you know.)
Answered Sep 4, 2019
Hated my life back then management made everyone miserable
Answered Jul 12, 2019
I would like to know how far does amtrak go on background check? what drug test process is used, urine or hair?
Asked Aug 26, 2016
When I hired out 5 years ago it was urine. But as i currently understand it, you must submit a hair sample.
Answered Nov 7, 2019
For the Coach Cleaner position in Chicago, they do a hair test immediately after the interview if they decide to hire you on the spot.
Answered Apr 25, 2019
If you were in charge, what would you do to make Amtrak a better place to work?
Asked Nov 16, 2016
Management is not flexible and doesn’t investigate anything. It’s easier to fire people and start fresh that is there approach
Answered May 2, 2020
Get rid of the top and start over
Answered Mar 16, 2020