Challenging and complex work. Requires dedication and compassion. Stressful yet rewarding.
Supportive compassionate, knowlegable and dedicated staff was very positive initially when hired. In depth training program / assessments passed and all just the bare minumum info needed just to perform the bare minimums of the job. The many other aspects, expectations and what's truly required to work well is learned on the go and takes many months to grasp for most, especially external hires. Job complexity requires lengthy ramp up time however most sups and their leads did become actively engaged with training their associates and also affording them the required time to endure and adapt and learn the ropes if you're into it. It's not a typical office job and it's definitely not for everyone. If you seek a challenging role in an overly complex industry with difficult and inefficient system processes, lengthy work steps and business tasks for every issue on each day, every day then Apria is your place!
The many different interoffice depts are supposed to work together have devolved into very compartmentalized and somewhat incohesive outposts. Expect Plenty of snarkiness to be wary of and justification questioning although most staff stay will stay in their lane and do just enough to make their dept productivity numbers regardless if its anything productive for the company's profitablity.
Regular small raises received, shift bidding for scheduling and paid holidays, the benefits package is average overall. The high ded med insurance plan is below par consideri
ProsChallenging and complex work. Requires dedication and compassion. Stressful yet rewarding.
ConsMuch of staff mediocre yet judgemental, infallible and entitled and internal systems failures further complicate job, Micromanagment, favoritism and lack of transparency
For "PPMC" department-dealing with billing and with collections- you are given training that doesnt link up with your actual duties, they want you to look up answers while on the phone with customers with so many documents to look thru it sometimes takes 15 minutes to find anything close to an answer. Once I ask a sup a question & later that morning we got an email telling us the "process to ask questions". You are expected to be at work early & have all your screens pulled up...but do not get paid for this. However, you will be written up if you are back from your break or lunch ONE minute passed time. You are expected to meet goals that are out of reach for all except the very few who have been there for some time & will be fired if you dont meet them for 3 consecutive months. The atmosphere is very stressful, & perhaps I should mention that my previous job was considered extremely stressful by others. Many new employees admitted to crying for the first month to 3 months employed by apria. you are expected to do mail in between calls, along with reports, notes while on the phone, & time in between calls range from a general of 30 seconds to 3 minutes, & rules that change DAILY. Most people I spoke with were biding their time till something else comes along, commonly actively looking for something else. You job is constantly threatened, as this is used to "motivate" you. You have to be careful what you say, what questions you ask, and to whom & how, as they monitor
Prosnone
Conshave to cut breaks short to meet their requirements/unethical/lack of training
I have been here almost 9 years. I started at a small branch in a small state... Hired as a Customer service representative working 8:30am to 5pm Monday through Friday. I didn't have much training. I basically figured out most of my job by myself. The phone rang all the time, patients were walking in, plus I had to work with doctors offices and hospitals to obtain documentation for insurance qualification. It was really frustrating that my manager didn't know how to do my job. She was rarely at work. I am not quite sure what she got paid for.
After 4 years, they decided the company would go to a CCC (Central Call Center). My job got easier, someone else answered the phone and dealt with the walk in patients. I was able to move to a branch in in a different state when my husband had to move for his job.
We had to meet some pretty ridiculous quotas. We were forced to work overtime.. Unfortunately, the daycare where my child was did not work overtime, I kept being charged expensive fees for being late picking her up. The hours changed all the time. We didn't have much input on what hours we worked, even though we were originally hired to work Monday through Friday, dayshift. We had to work 1 Saturday a month.
The job keeps changing. Management and supervisors are changing about every year, sometimes more often than that. I had one supervisor that would make me cry every time I talked to her. I am so glad she is no longer my supervisor. She was disrespectful
Every branch is different. My manager was a really nice and understanding guy. My branch was small so it felt like a little family since there wasnt too many employees. Some branches are larger with 15 to 20 drivers and multiple leads and managers so I've heard horror stories. The place recently had policy changes and continues to ask for your opinion in improving the workplace but they are far from any type of improvements. They do not care about your personal problems or even problems that arise at work. Apria is only looking out to make a buck. Long hours on the road. Lack of equipment and tools to properly help the patient and do your job. On call is horrible as they will sit on orders all day and finally call you at 2am to go to the patients home. I knew this because I was trained to work inside as well and knew how to look things up within the system. Sadly not all drivers can do this so they are blindsided by lack of communication and the lazy customer service rep that takes forever to push the order to the drivers route. One day I work 14 hours ALONE with no help even after I reached out for help. Dispatch just told me to do the best that I can and continue. This was said to me at 11pm. I was scheduled to be done at 2am. You get health benefits, paid vacation, PTO, sick days and a 2% raise most years. A company phone, van/truck and a fuel card. That's it. They expect you to work as long as they feel they need you for the day and it WILL be long hours. The only thing a
ProsBenefits and hospice experience
ConsLow pay. Low raises. Overtime. No work life balance.
Training sucks. You dont have someone walking you step by step on using the system or educating you on the different products that the company have. Your basically training yourself and thrown out to take calls. Working at apria theres no yearly bonus, they change your work hours every three months. They have no sympathy for personal family life issues that may occur. They make you feel like when you come into work that you are dispensable with these qa, where they have regular ppl listening to your calls to make sure you are doing what you are suppose to do but failing you for common human errors like saying "thank you for calling" instead of "thank you for being the best part of apria" and if you get 4 qa wrong in 60days your written up and 2 more thats a final written and two more your terminated. So no no no working for apria does not offer job security. So if you dont mind feeling like your working for a temp agency where one day you have a job and the next you dont and HAVING SUPERVISORS with no knowledge of the questions you may ask and no direction, THEN BY ALL MEANS THIS IS THE PLACE FOR YOU. YOU SHOULDNT HAVE TO BE PUT UNDER PRESSURE FEELING LIKE EVERY WEEK YOU ARE FIGHTING FOR YOUR JOB THAT SUPPOSE TO OFFER YOU SECURITY. I have been with apria health care for one year and three months as a customer service rep. When I started I was told QA are to help you approve as a customer service rep and then the company turned it into terminating ppl if they get a coupl
Apria Healthcare is probably the worst job I have ever held in all of my years of working.The company pretends to comply with federal regulations, but really are not. Basically the employee a body that gets used and disposed of until the next one comes along. The turn over rate for employees in all departments is extremly high, and its not hard to figure out why.But its the norm at most branches across the state. A normal day is spent delivering medical equipment to and picking equipment from patients homes. In many cases the patients have been waiting for hours, days, or even months so expect an upset person to greet you at the door. Many of the customers are rude about an issue that you have no control of. The vehicles are beat down , hot in the summer and cold in the winter. Oh, and btw if you are stopped by the D.O.T. or highway patrol , or any other law enforcement . You and your license are responsible for any citations (for example worn tires lights out etc.) The hours are extremely long which means no time for family or personal life, its not un-common for drivers to lose relationships because of this. Then there is the the on call madate in which after doing your regular shift, you will be required to visit homes of patients who are having issue with oxygen or other types of equipment even if its 10am or 10pm it doesnt matter, this includes weekends as well. I encounter on a daily basis trips long drives to homes where the person no longer lives there , no longer are
Proshealth benefits, good co-wokers who try and do the right thing
Conslong hours, low pay, sub-standard equipment, heavy lifting
Horrible Company (They care about obscene profit margins not customers or employees especially minorities)
Company went from being a publicly traded company to being purchased by a private firm The Blackstone Group. This company is known for not caring about the customers that they serve or the medical professionals who refer the customers to them. There is a culture of "good old boys club" at Apria. Minorities do not work in the sales or executive positions. They are only able to work in the warehouse, delivery, or customer service type positions. I was one of the few minorities in the sales force and I experienced discrimination when attempting to transfer to other branches in different communities.We were pressured to skew numbers in reports to make the end results look better at times. I personally was blackballed.I was fired over the phone by a VP as a result of a greedy Market Manager who was covering open sales territories and collecting the extra commissions making up a lie. I was being written up 3 times in one week and I knew they were putting it on paper so they could fire me instead of lay me off during the corporate restructuring having to pay a severance package after 4 years of successful service. The profit margin was 75% in the location I was working. They had me cover 2 territories most of the time but only got paid the salary of one. Mid level management would stop in and ride along with me during my daily sales calls. They would actually upset the local medical professionals because they were from out of town, came into town to observe sales calls once a month,
If you enjoy dealing with difficult people then this is for you
Typical day started with opening the lobby, turning on the lights ect. I would assist patients or their family who came in to order more cpap supplies, pay their bills, refill 02 tanks or arrive for appointments with the RT. I would do various tasks like accounts payable and other clerical work to assist other departments. The phone rolls over to call centers at random locations so the only calls I was answering when they did this was from customer service agents. Sometimes they would cold transfer a screaming customer to me.
MOST everyone who works there is nice to work with and always are willing to help when I have a full lobby of people to take care of. The logistics supervisor is awesome! I really miss some of my coworkers. The part time RT is a royal pain to work with, she is the most arrogant and rudest person I ever had the displeasure of working with.
The best and the worst part of the job is the people coming in. Some of them I was always very happy to see and visit with but then many others were a complete nightmare. They would come in yelling and screaming, pound their fists on my desk and freak me out. Some of them would just say rude nasty comments about how the company and all us employees suck as they waited for their RT appointment. Even some of them smelled so bad that I could taste the stench on my tongue and had to open the door to air out the lobby after they would leave. Nearly vomited many times.
Whether or not you receive a pay
ConsAngry customers, smelly customers, pay raises, being glued to a desk, rude coworkers
2.0
Customer Service Representative | Jackson, TN | May 4, 2016
depressing
I've worked here for about 10 months and I have to say, this is not a job for the emotionally strained. Yes, the pay is great, no other company in the area is offering any type of competitive pay. Yes, they are very lenient when it comes to attendance. Yes, the give you the necessary tools to do your job. BUT. It is sooooooo unorganized. The have no set way of handling issues for the patients. Literally, you are winging it all day all week. You go by what you know and hope to God that QA doesn't catch your mistake.
you never know who to call, where to transfer. The ability to speak with a supervisor changes everyday and is always slim to none. The management almost never knows anything and then you're stuck on a call for 35 minutes whilst getting messages and emails about "Average Handle Time". Now, the job itself... This job is a mental strain, seriously. It deals with elderly patients who are in need of durable medical equipment. Things such as hospital beds, oxygen, and wheelchairs. In my opinion, you basically have to sit on the phone for 8 or more hours a day, listening to people die. They cry, they scream, the don't understand They teach us to be "sympathetic" but then also yell at us to "own the call" and not back down under pressure. These people need to breathe, imagine how heartbreaking it is to tell a 89 year old woman that we cant provide oxygen for her or a 72 year old man that we are taking his wheelchair because his insurance doesn't pay for it anymore. Ever
2 years: hourly rate is NOT a living wage, no raises, no promotions, not properly staffed locally, national support teams also not properly staffed, hours cut--all because "covid". But get the job done and why are you complaining!! And do these other jobs too, because they're short staffed and we're a family and need to support each other! All while management made sure to note record profits in each quarterly update to ensure their own bonuses.
And when you call in because the boss refuses to let you use the time off that you earned then you get put on a performance action plan! Funny how that happens when you're pursuing a transfer! And that's how they justify not letting you transfer or get a raise--now you're not even eligible for either because you're on probation! "Work harder, toe the line perfectly for an indefinite period of time and we'll pretend again like we'll let you get anywhere."
Company structure is very flat. Promotions don't exist, only lateral moves. As for the management positions that do open up, multiple senior level managers confirmed that management is almost never promoted from within, only hired from the outside.
Corporate goes through the motions of "employee feedback" but only to see how to frame what they've already decided to do when it's ultimately presented to everyone.
High premiums and high deductible, for insurance that only pays 70% after you pay all that!
Covid precautions not followed. The toilets were not fixed in two years, and th
ProsSome really nice people. It's really hard to get fired if you do even a half decent job.
ConsPay, Insurance, Workload, Management, Corporate Greed, Dingy office, Open cubicles, Loud coworkers don't care about you being on the phone--and you're ALWAYS on the phone.
Questions And Answers about Apria Healthcare
Why did you leave your job at Apria Healthcare?
Asked Mar 25, 2017
After years of computer issues with no resolution the decision to escalate to HR, complained about the issues and reached out for help will get you terminated.
Answered Jul 22, 2020
Why did I leave? The question I ask myself is , "Why didn't I leave sooner?" i worked for this company for 8 years. I dedicated my weekends, nights, and many, many, days to trying to make the branch number 1, and repair a horrible reputation. The manager went from bad to worse and the upper management is horrendous. They ridicule the RT's and don't appreciate them. As a professional with a license you'd think you'd have some say..yet you have none. It's ran by inexperienced people with no clinical background, and they don't respect your opinion or advice. They treat the employees awful and the patient's worse. Management is a hoax, and the HR department is not helpful. The money was just "ok" but entirely not worth it if you want any quality of life. They truly don't care about you as a person, and you are just a body to make them money, nothing else. It became by far the worst job I've ever had under the newer "upper" management.
Answered May 7, 2020
What is the work environment and culture like at Apria Healthcare?
Asked Jun 16, 2016
Extremely stressful, daily computer issues cause by Supervisor watching every move you make while trying to work. Supervisors have now became Micromanagers and will connect remotely to your computer and cause issues all day. This company will cause you a nightmare while working and tunnel into your personal internet. A nightmare that will carry on into your personal life. Highly suggest looking elsewhere for a job. A nightmare that never ends
Answered Jul 22, 2020
Depends on location and who is in leadership.
Answered Feb 17, 2019
What is the best part of working at Apria Healthcare?
Asked Oct 19, 2019
Helping the patients
Answered Jun 30, 2022
There’s nothing good to say
Answered Jun 25, 2022
How did you get your first interview at Apria Healthcare?
Asked Feb 25, 2016
Walked into office, applied.
Filled out application, spoke with office mgr, hired within a week.
Answered May 26, 2019
Received a call after months of searching and wanting to get out of call center work.
