Overall Reviews at Arby's
Shift Manager | San Antonio, TX | Oct 10, 2018
Fairly easy but be wary of franchise locations
I worked for a family owned franchise for four years. The owner puts his family members in positions they have no business being in. The management is inept at best and toxic at worst. There is some upwards mobility when working for a franchise, but not as much as you would find in a corporate store. The owner is constantly adding more stores, so in my case there was a chance to become a GM if that interested me. After seeing the huge workload and terrible compensation my GM (his relative) received, I ran away from that opportunity. They could be downright cruel at times to employees and constantly trash talked them behind their backs. There was no sense of professionalism at all. That was my main gripe with the job, as the work itself is relatively easy.
I was trained in all aspects of the job including front and backline. Sandwich making is honestly really easy if you can remember where ingredients are on the line and what order they go on sandwiches. There are build cards in case you forget, but the sandwiches are pretty easy to remember with practice. You'll be working with a slicer daily to make sandwiches as well as prep all the meats for the day. Working frontline is like any other fast food customer service position. You use a touch screen to input orders, help put orders together to send out, and provide the best customer service you can. It's one of the easiest jobs I've ever worked.
Or it would have been if not for the terrible, callous management.
Prosfree meals, flexible schedule
Consterrible management, nepotism
Assistant Manager | Covington, WA | Aug 8, 2018
Fast paced, fun depending on your immediate manager
Please keep in mind that I am writing this review 5 years after I worked for Arby's- things may have changed in that time, and there is always a difference between corporate and franchise stores. I primarily worked for corporate stores in my time with Arby's. Your experience is heavily dependent upon your manager. I experienced both sides, especially as an assistant manager. I loved it when I had a supportive and reasonable general manager, not so much when I worked with another who had not retained an assistant manager for more than a month. Arby's had a great, structured training program in its corporate locations- and all opportunities up to the top were available if you could perform as expected. Compensation with promotion is decent, however it is much harder to get an increase once you are locked into a particular salary. One driving factor for me personally in leaving the company after 8 years (in total) was this: I worked at the number one store, just approved as a Certified Training Unit, in my area. When I asked for a raise, I was asked why my husband (at the time, a stay at home dad with my 3 year old) didn't get a job. To be honest this response flustered me to the point that I didn't respond effectively as I know how to now. My spouse's working status has nothing to do with my performance and ability, which were overlooked. Both the General Manager and I, as the Assistant Manager, received the lowest level of compensation for our respective tiers. Other than this...more
ProsFun, fast paced
ConsHard to get raises at assistant manager level and above, tough on the body
Crew Member | Janesville, WI | Feb 9, 2020
Started out great, went downhill QUICKLY.
Alright so, I -was- employed a while ago, almost a full year.
In many ways, this job was really fun.. at the start.
The management was very friendly, and the crew even friendlier. I thought I had found a nice job, which I did. Then some things had ended up happening.
One of the employees was pregnant. She had doctor's orders on what she could do (i.e unable to do most of the backline work). The management refused to follow the doctor's orders on her pregnancy.
When they decided to leave the store because they were fed up with the way they were being treated, "what a b****" was what the management came up with. That's not cool.
Of course, with any job you could swap shifts with someone if you cannot work those days. I had went to swap with someone wanting to improve their back-line skills, and the management refused saying "she's too f****** slow for that." How can one get better if you don't let them? Considering they had been back there ONE day.
If the employees are sick (throwing up or strep throat or diarrhea, etc) they do not let you leave. In fact, I watched one employee get told to "deal with it and get back to work."
Best watch out too if you gotta call out because you were in the hospital, because one of the newest managers likes to unplug the phones so you can't call in before your shift in the morning. Then when you can finally get a chance to call in, nothing but veiled threats laced with profanity.
The crew is great but the management defin...more
Restaurant Manager | Martinsburg, WV | Jan 5, 2019
Great place to work
Arbys as a brand is a great place to work and i would love to work for a company store. My experience has always been with the franchisee and the independent franchisee policies dont always line up with the brand and can become confusing. Although Arby's does go through a lot of change especially in the menus it is a promising brand and in my opinion has a great future. The food is good, the brand policies are good and i dont mind enforcing them. dont really want to leave the brand just the employer.
My typical day at work would be to come in and check the dashboard for any shortages and inventory counts. do banking before 10 am and make sure all checklists are completed and store is rushy ready. During the peak period my position would be in front of house interacting with the guests and solving any problems right then so the guest doesnt have to be inconvenienced later.
I try to promote a happy enviornment by doing rallies and competitions with the other stores the team usually responds well to the competitions and try to be number one.
During the slow times give breaks, do cleaning, management path etc.
The hardest part of the job is not in the store itself but dealing with some of the company leadership.
The most enjoyable part of the job is the people on both sides of the counter. I like to interact with the team especially the kids and have fun with them and also the guests. you can really make a guests day sometimes by just smiling and going out of your...more
Consbenefits aren't all that
General Manager | Rensselaer, IN | Dec 3, 2018
Poor management; minimal employee development
I worked as a full-time Asst. General Manager for the Arby's in Rensselaer, IN for a year while being a student at the college across the street of the store. The management of that location was extremely poor and barely involved other than for inspections/secret shops (that we had routinely failed) and expected the lower management and crew members to fix all the problems alone. No benefits for full-time employees other than free lunch for managers. No opportunities for advancement or employee development. No standard procedure or platform for training: just senior employees telling others "how they do it." Little regard for safety of employees or customers (i.e. broken driver thru window, broken back door, broken equipment, broken fire and burglary alarms for months/years). I thought I could personally help and turn things around at this location so I stayed for about a year but upper management refused to acknowledge any problems. I was only promoted to Asst. GM because I "worked hard" and was willing to work the most hours and do the GM's work with no raise or recognition besides an hourly pay of 8.25. I only got a (25 cent) raise when I put my two weeks notice in and was asked what it took to keep me there. I asked for alot more than a 25 cent raise but the francisee owner lied to me and illegally forged paperwork. Only come to this location to eat. This is what I have experienced but the turnover rate is extremely high and speaks for itself.
ProsFree Lunch for managers only
ConsLack of safety, no employee recognition, poor training
Customer Service Associate / Cashier | Chesterfield, VA | Dec 1, 2018
A typical day at work was nothing out of the ordinary depending on which manager was on duty, you would have one that would be easy-going and be dependable as well as working just as hard as everyone else, and then you would have the sit in the office and only come out to follow you around every chance they got, meanwhile the owner of the establishment you would rarely see and when you did would pretend to work, go to the office, leave, and from my understanding of being there would just pass all of their duties the managers in which one would actually do and the other would just pass down the line to someone else. The things I learned here however could help me in day-to-day chores and actually helped me open up a lot more to people in general. Going forward the workplace was always steady and I got along with just about everyone I worked with other than the manager who would follow me around every second of the day I was there and they weren't in the office, which leads to the hardest part of the job, and really that's it, the line, the cleaning, running the register, none of it was an issue, it just works a lot better without someone on your shoulder the entire time. The most enjoyable part of the job would of course be the people, the customer service aspect of the job, even if we got busy, seeing people smile when you would come over to bring their food, or ask them how their day is going, it helped me a lot when it comes to talking to people even till this day.
ProsThe customers, Getting a break, Half off on food.
ConsHit or miss management.
Cashier | Cincinnati, OH | Mar 14, 2020
the good and the bad
Well, where do I begin.? When I stared at Arby's when I was 17 the job was easy and had a great work environment. Soon after moving locations and the management changed so did the atmosphere. They weren't understanding of hours or if you needed a day off and would scold you if you called off. Often they would call you off cause the restaurant would be dead and the labor would be too high. The management hired was terrible and they would often not be prepared to be a manager even after their training. Managers were often unhelpful and rude and sometimes sexually harass you. Often employees would come in drunk or high and smoke outside work or sell drugs from work. Managers would also come in high or smoke on shift and if they weren't smoking weed then they were smoking cigs outside while the employees did the work. There was a lot of drama and cliques there and often people would treat other employees like garbage cause of this. Managers also showed extreme favoritism towards certain employees that were their friends and would treat others terrible. Employees were often sexually harassed by other employees and when this was reported to higher-ups nothing was done and it would continue. I was there for almost 5 years and only got paid 10 an hour, and I was one of the only closers and one of the only people who knew how to do every position and even some of the manager duties. DO NOT WORK FOR THIS COMPANY.
Shift Manager | Ocoee, FL | Feb 5, 2019
Familial store culture, but a severe disconnect with upper management.
Day to day work was expected for any restaurant environment, slow mornings and late nights, rushes at lunch and dinner, however more times than I can count, the store was understaffed or unprepared for the level of business that was even expected and "planned" for by management. Far too often, additional responsibilities were given to the already hard-working employees as they were trusted to complete them properly and in time, while slackers were left with their light load and often saw no punishment or correction so long as tasks were finished, no matter by whom.
Internal communication to lower level management, like myself was horrendous. Multiple times I would come in to find different layouts or methods without any knowledge of these changes ever happening. On top of that, marketing has seen to it that customers have little to no idea how the menu works or what we even serve as it seems to be overhauled twice a year, getting more and more unintuitive with each iteration.
Multiple employees haven't seen a raise or improvement in position in years as a result of favoritism or bias. Though that complaint may be limited to the store I worked at personally however.
ProsIntroductory training is handled well, flexible schedule, and employee discount of 50%.
ConsUnnecessarily stressful, business levels wax and wane, and infrequent opportunities for advencment.
Crew Member | New York State | Dec 21, 2018
Bad management bad hours (3-6) a week...worked there 6 months
Great place to work at but management is bad they give people who suck up, and just start, 30 hours a week and then give people who have been there for anywheres between 6 to 12 months only between 3-9 hours a week and treat you like garbage and then hire on like 6 or 7 managers giving them each 30+ hours when i started they told me i would start at 5 hours the first week 10 the second week and 15 the third week and said it would never get lower than that just that i couldnt work 40+ hours and i would be fine with even 15 hours a week but when you work only 3 hours a week thats a 30 dollar paycheck so whats the point its like they pick and choose who they want to work there and anyone else they give poor hours and poor attitude too like they want them to quit. It would be a nice job for teens in school but to make a living off of, youd probably make more in a week begging strangers for money than what they pay you in a week. I WOULD NOT RECCOMEND working here if your over 18 unless your planning on being a manager there. I even got a house thats like 60 feet from the arbys i work at and they still dont give me more hours i keep reminding them im available all hours any i can get and they still screw around or say ill get more hours and then i get ess hours, the only reason i even get a whole whoppin 3 hours is because they legally have to give you atleast that
ProsDiscount on food
ConsBad hours, bad management
Team Member | Leonardtown, MD | May 2, 2020
PLEASE READ- This is a decent place to work, the hours are flexible and most of the managers help you out. However, it can really suck to work here sometimes. The business starts to get slow around Christmas time if your a team member and not a manager your hours are going to get severely cut. I went from having 20-25 hours to having 3-10 hours throughout December-February. Now let's talk about the main issue of the store and that's the managers. Sometimes some of them (mostly the females) can be very rude and lazy. One manager would occasionally cuss at me if I didn't do things correctly and sometimes when it gets busy instead of helping they just sit in that stupid manager chair and go on social media. They're always constantly going outside to there cars and either smoking or taking personal calls at least 5-6 times a shift. One time all three managers were standing in a circle outside for 30mins talking. Leaving me to do things I barely know how to do. They NEVER clean the bathrooms instead they just ask their workers to do it. And when it comes to food, they always tell us to pay for our food when they get free food. It's honestly disrespectful to eat a huge meal in front of your workers while some don't have any money to pay for food and are starving. Anyways sorry for the essay, all of this is the truth, and if you don't believe me? work there and write a review.