Senior Help Desk Analyst | Atlanta, GA | Jul 19, 2012
Productive and fun workplace
Assurant is one of the best jobs I have ever had. There is no typical day lace up your running shows and get ready! I could have no work for an hour after my shift starts to being slammed with a network outage in California, China, the UK or any other number of offices that Assurant has, not to mention there may be a problem with a business partner unable to connect through VPN, or a cognizant user unable get his VDI or VMware started from the moment I sat down. During this time some may call it stressful, but I adapt well and view it as an adventure. The only routine I have is to open up at least 6 applications on startup. Everyone in my dept has a dual monitor setup to assist with Assurants fast paced environment. I am a level II analyst this means I’m responsible for my work as well as assisting other analyst who may have contacted me with sametime which is a messaging tool used in Lotus notes. I may occasionally get walk ups as well. My manager was not onsite he is located in Woodbury Minnesota so it's important to send him chat messages to stay in constant communication letting him know when I was working with other analyst or was going to be off the phone. I was a member of the training team at Assurant responsible for coming up with ideas and updating the training manual to assist new hires with our on boarding process. Our Help desk has so much to know and so many procedures we wanted an efficient way to teach our new hires without them feeling over whelmed. I also ha
Prosfree birthday cake and ice cream once a month, jean days on fridays.
Consdept was low staffed meaning we worked extra hard to meed sla's
The Cushiest York Factory job that goes through Workers like a Meat-Grinder
A typical day at Assurant Solutions - well it depends on the day to be quite honest. To be fair, most of the problems that face this company come from the mentality of the management and of the workers. The workers are generally good people, but there is no incentive to perform - so they generally do not. There are several people who are stand-out workers, but they are the exception not the rule. The mindset of several members of the management is one of passing interest, condescension, and is overall very toxic. Some of them view their workers as lazy, replaceable, mooches and do not respect them whatsoever. Do not get me wrong, there are good managers at Assurant Solutions, but the culture that is propagated at my facility is not a positive one.
Management often takes on projects which challenge their employees, which is good - however the follow through and preparedness for those projects leaves something to be desired. The hardest part of the job is the mind-numbing repetition of the entry-level work. The worst part about it is you have to be in the position for nine months in order to even be considered for a promotion. Anyone who has any qualifications is immediately going to try to find a different job once they realize the implications of this policy. The most enjoyable part of the job is the people. There are some really decent, competent people at Assurant - but they are only given the opportunity to grow once they've done their time. Even then, they
ProsGreat benefits
ConsTerrible communication, unconsceintious upper-management, etc.
A typical day is sitting for 10 hours chained to a desk fixing cell phones.
You are required to have documents open, if they ever do open to open the same phones you open every day. The computers are so bogged down that you can literally wait all day and a pdf file will not be opened. Oh and there are random audits on whether or not you are compliant on these kinds of things.
Broken glass all over the desks from previous shifts employees that will never clean up because they want to look good by pretending to work up until the shifts end. Glass on the fabric chair, because why not? Great choice, fabric that hold glass shards....
A cleaning crew that's hired from a 3rd party that sits in the break room and never cleans anything. Someone needs to watch the TV in the breakroom. Speaking of the useless cleaning crew, two people will sit 10 feet away from each other just to yell back and forth instead of sitting a little closer and having a civil discussion. So if you want to just relax on a break, you're outta luck. Here's a bonus, they have been witnessed to clean the urinals with the same rag they wipe to lunch tables off with. Yum!
Working in the winter is awesome. There's 60+ accident because of snow covered roads and a state of emergency is declared but the phones need to be fixed, so you better make it in to work or you get an occurrence. Get too many and you're fired. No excuses. Work at assurant is life, nothing else matters.
Want to advance i
ProsNone
ConsBeing there
2.0
Customer Care Specialist | Florence, SC | Oct 31, 2012
Temp. @ the Assurant!
At the Assurant, a typical day consists of homeowners calling and voicing their opinion and/or frustrations about how nothing is ever done in a timely manner. In most cases, the customers are correct. As a first line customer service rep. there isn't much that we can do besides take the punishment and hope that the customer don't become too irate to the point that they are simply disrespectful. It is a very stressful environment. As a CSR, it is vital that you learn; really learn the procedures to be effective at your job.
I have learned a lot about how to process loss draft claims and a little on how the mortgage service industry operates. I enjoyed most of my co-workers, we were all comrades in the same fight, the same struggle, therefore, it was easy to relate and get along with each other. Management at the Assurant SUCKS! Especially, the managers that were assigned to the project that I worked on. They are unreliable and would never make themselves available to take escalated calls or whenever a homeowner asked to speak with one.
The most enjoyable part of the job was meeting and getting to know my co-workers.
The hardest part of the job is that it is very stressful. Despite, your best efforts, for the most part your 110% wasn't good enough or appreciated. I think that the training SUCKS! Training basically consists of you being "buddied" or placed "sided by sided" with someone, and less hope that your "trainer" is good at what he/she does and very tolerant of you bei
I would begin my day by conecting with my team and saying good morning each day to make sure everyone was well and ready for business.
Ensure my Team lead, would communicate the work volume, assignments and expectations for the day to meet our service levels without sacrificing quality.
I would review prior day's work audits and spend time with associates who committed errors to find root cause and ensure procedures were followed moving forward.
Review and approve management reports for the day. Export previous day's report and current work volume report to analyze concentrated doc type of work and find opportunities for system enhancements to increase auto-process percentage.
Work on client procedures changes, enhancements, or implemenations to meet clients demands and ensure they're communicated to the team.
Keep my team motivated by setting healthy competions and rewarding them with certificates, gift cards, free lunch/breakfast or point accumilation for grand prize.
I learned how to increase my trust based on performance and tasks completion, behaviour on additional responsabilities, in order to grow and develop potential leaders withing the group or organization.
I also learned that by keeping communication open, being opened to new ideas, rewarding or recognizing performance as well as directing focus to solutions and results, is what keeps great employees motivated regardless if you are a manager or an individual contributor.
Management for the most part was more f
Proscarry over vacation time and incentive budget was good to keep motivation up.
Conssome politics and red tape would interfere with career growth
2.0
Senior Customer Service Representative | Oregon | Aug 2, 2019
Don't get complacent
You won't advance unless you are "in" with the right people even if you have more qualifications. I worked there over 5 years with multiple positions and found that people were being hired in making more then me because the yearly raises don't keep up with what you should be paid based on loyalty and skill. They skip insurance loop holes and pay fines meaning that the customer is less important than money. The policies are wonky and common sense isn't common. One of the slogans is "uncommon thinking" and you will find a lot of that here. The cover of this book is nice and smells good but when you open it up you find mistakes and it's a bad story. You will be wowed with games you don't have time to play, massage chairs you don't have time to use (and are not cleaned), medical that is really actually more expensive then it seems. Incentive is slowly dwindling and it shows that management doesn't care when you specifically never see them or someone who has been here for a year hasn't met them. Excuses are abundant and ignorance is bliss. The life will be sucked out of you, if you are a positive person run because you will get into trouble for the most minor things. Think of it like an adult day care. You have to have cups with lids (sippy cups), it's calculated when you go to the bathroom, you have your recess (lunch), sometimes snacks are brought around if you have to do OT or when the morale is really bad. Don't forget your inspirational banners all over the walls. The positi
Looking back on my time at this company I wish I would have listened to the people in my town who have had nothing good to say about it. It was the coldest most unfriendly place I have ever worked. We were not allowed to even speak to co-workers. The management was very unprofessional and seemed uneducated and inarticulate most of the time. They claimed to be subject matter experts but did not even know how to do what we were supposed to do. They certainly did not have any people skills or knowledge of how to properly manage personnel. We were not allowed to ask our managers or team leaders questions and we're instead left to try to figure things out by Skyping our coworkers. We were not given consistent training or on-boarding and were just thrown to the wolves and expected to know everything about mortgage insurance and what to do with it. Then when questions were asked we were condescended by co-workers for not already knowing the answer, even embarrassed in staff meetings for being new or unaware. The people in my town refer to this place as a data sweatshop, and it felt like that. We were expected to be robots and were made to feel expendable. Locals warned me to run from there as soon as I got hired and asked why I ever applied there. I didn't really think it would be that bad but it was worse than I expected and I was so happy to leave. I would not recommend this place to anyone. The pay and time off and benefits are not so bad but going in there every day was the most
ProsLots of paid time off but youre guilted if you use it
ConsAll of it
1.0
Customer Service Representative | Champaign, IL | Apr 1, 2014
Unproductive and horrible managment
The management is terrible, you correspond via instant message and have to wait for ten minutes or more until a supervisor decides to reply and alot of times you have to correspond with several teams of management because others won't even acknowledge you, especially if they don't "like" you. The company is unorganized, many times it takes unnecessary time to finally locate someone with the answer, only to be told to have the customer call back or they will call them. Alot of times it was issues a customer service rep could've handled, had the superior took the time to review the notes and make a decision, as opposed to having the consumer very unhappy for them to be on hold for excessive amounts of time and then be told to call back, or info they already know. The customer service team is awesome and many times we tried to go above and beyond, but if it's out of our authority we have to "wait" until the person who can make that call, decides to advise us how to handle the situation. The only plus side is the pay is ok and the benefits are competitive, but i'm sure because the company knows what you have to put up with, the sad thing is it's not the consumers it's the members of management that abuse their authority!!! It's such a closed in setting, everyone gossips and tells other employee's business, i've never worked at such a messy place.Kind of hard to address any issues or concerns you may have, if the issue is with your superior and their "buddies" with their superior,
ProsDecent pay and competitive benefits
ConsNo help from management, failure to communicate with employees, unorganized system
Wonderful Company to work for,Management is Good,Pay can be on the low end depending on the particular department and position held,decent benefits.
Assurant Specialty Property is a "Great Place" to work!
I worked For Assurant for 4 years and enjoyed most of my time there. Management is Wonderful and cares about you advancing with the company. There is job security there as Assurant is a very stable company with multiple locations in many cities, states and countries. If you are career driven and want to work for a great company with many opportunities for growth, then you will certainly like working for Assurant. I worked in the call center in Duluth, GA in a loss draft position for multiple residential mortgage lenders who outsourced their insurance-escrow accounts depts and property damage claims depts to Assurant. I grew bored in the position and stopped applying myself, which is not a reflection on the company but rather personal. Pay raises were based on performance and maxed out at 4%. Year end bonuses were given a week or two before Christmas based on how the company performed that year and maxes out at $750 which is taxed. There is room for growth within the call center as well as with the company, the call center started to send people home to work which is a good thing.
Over all I would work for Assurant again, but not in the call center.
The Director of the call center is approachable but sometimes detached and not really involved with the day to day interactions of associates. There is a high priority placed on the needs of the business, which there should be; however there is very little thought or care
ProsFree healthcare for single employee's, low cost healthcare for families, generous paid time off given at the start of the year, work from home opportunities, great environment, great management
ConsPay is on the lower end, healthcare benefits are not the best ad have high out of pocket deductibles, may be subjected to working late hours until 8-10 pm if that is your required shift, some favoritism shown depending on manager of team
I see some of the "Good" reviews and I asked myself. Are we taking about the same company? I worked for Assurant Solutions Customer Care, "Client" was (JP Morgan Chase Bank). 1st couple of years were OK, just happy to have a job at that time in the economy, 1 or 2 week training & you were "thrown" on the floor, there were so many variations to something that should have been standardized.
Typical day, was answering calls "Welcome to the Chase insurance dept." What I learned: (all of the inner workings on homeowners Insurance, particularly Lender Placed Insurance-(LPI), A.K.A Forced Placed insurance as its better known as).
Here's the problem, you see we were answering the calls "as if we were Chase employees, at least customers eyes, helping them with their insurance issues. However placing LPI policies on customers through an Assurant subsidiary, "American Securities" at exorbitant prices if they did not provide coverage. Exacerbating the Foreclosure Crisis. And the Lenders were getting "Kickbacks in the form of a 12.5% commission.
"This deception was one of the Hardest parts of the job" I did not know we had our hands in the Cookie Jar. The Lawsuits started to come, States intervened, "no more big money in LPI". Cost cutting measure presented to us as "Encore" I believed that's what they called it. "No mention of the lawsuits. "Major Cost Cutting" 401k, and other benefits, if you were TOP heavy in pay you were a target! Including managers who was not "with the pr
ProsCo-workers, helping the Customers
ConsPoor Mgmt, Poor Trainging, poor pay, major politics, Toxic environment
Questions And Answers about Assurant
How often do you get a raise at Assurant?
Asked Feb 26, 2022
Once a year
Answered May 22, 2023
Annually
Answered May 21, 2023
What is the promotion process like at Assurant?
Asked Mar 7, 2021
There is none
Answered Jun 3, 2023
Horrible
Answered May 22, 2023
What is the best part of working at the company?
Asked Jan 29, 2020
Work life balance
Answered Jul 1, 2022
Working remote
Answered Jun 30, 2022
What is the vacation policy like at Assurant? How many vacation days do you get per year?
Asked Jan 23, 2018
I had over a month of PTO saved and was denied
Answered Jun 3, 2023
Depends on your seniority.
Answered Jun 1, 2023
What advice would you give the CEO of Assurant about how to improve it?
Asked Jan 12, 2018
Raise your salaries ! The starting salary does not meet current market rates.
Answered Mar 30, 2021
Very low paying company with minimal annual compensations, couldn’t the pay scale be re-evaluated and dispersed better ?
