Working at Asurion: Company Overview and Reviews

2538 reviews
Asurion Ratings
Average rating of 2538 reviews on Indeed
3.4Work-Life Balance
3.8Pay & Benefits
3.3Job Security & Advancement
648 Grasmere Park Nashville Tennessee 37211
$5B to $10B (USD)

Popular jobs at Asurion

 Average SalarySalary Range
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per hour
Technical Support Representative
350 Salaries reported
per hour
Customer Service Technician
271 Salaries reported
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Customer Service Representative
46 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 1749 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
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Asurion Reviews

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Overall Reviews at Asurion

Care Specialist | Nashville, TN | Jan 30, 2020
Same Employer
The same employer . See prior submission of commentary of company. Site issue and error. Company commentary listed prior . See prior commentary. Same employer as previously mentioned.
Customer Service Representative | Houston, TX | Oct 8, 2019
Great experience
Wonderful experience working for Asurion. Learned a lot also with my customer service skills. Loved the environment and the ppl ! They really made it worth coming to work !
Customer Service Representative | Klamath Falls, OR | Feb 19, 2020
Not a good place to work
This job was not a good place for me to work at, It was very stressful and fast-paced. But I did stay there for 3 years and accomplished doing my job. Even though it was a fast pace job for me.
Senior Programmer Analyst | Nashville, TN | Feb 19, 2020
So Many Opportunities
The best part about working for Asurion is the flexibility to specialize or work on just about any and everything possible. The Company operates as run and gun. This means they rarely have time to improve their systems or plan for any long term improvements. New tasks come in weekly and they vary greatly. The company is currently experiencing growing pains and the company culture of delivering a minimal viable product every time are starting to slowly show in efficiencies. This can be seen with the most recent job cuts to mostly top heavy admins. Managers are working managers and the management structure itself is a little strange for such a large company. Overall, If you can be successful in the Asurion IT department, you can do just about any other job with ease.
Customer Support Representative | Russellville, AR | Nov 6, 2019
Awesome place to work
Awesome place to work. I worked there for only a short time before I got sick. Now that I am healthy, I am ready to go back to work and this is the first and only place that i want to return to work too. Reason being is the people there are so nice, the bosses there are so encouraging and supportative, the staff is always there when you have a question and are eager to help, and my co-workers were friendly, helpful, and super nice.
Operations Supervisor | Nashville, TN | Feb 12, 2020
Worse job I have ever had
I thought this company was different. It is literally a sweat shop. Do not work here. Shame on them for professing today be a great company to work for. Your work will never be done.
Technical Consultant | Lakewood, CA | May 28, 2019
Fun job for a little while
Asurion is a great company, but the technical consultant position at the Sprint Store is alot different. Depends on what store you'll be working at but basic tasks are to help the sales rep with onboarding cell phones and repairing customer phones and troubleshooting. In my opinion it's a good job for a year or 2 unless you want to move on to maybe becoming a manager but all in all a good job to build some technical and customer service skills before moving on to a higher paying job.
ProsCoworkers are cool and we get fair bonus compensation for performance every month
ConsGets really repetitive and annoying to deal with customers who play the victim
Adjunct Professor | Orlando, FL | Feb 9, 2019
The company claims transparency and integrity, but falls way short on both. Plenty of times confidential information from HR Rep was disclosed and widespread on the production floor. Individuals personal confidential HR business was discussed. When approaching management about rumors of change the managers would dispel the rumor only to find out it was true later on, seemed as if it was a sneak attack.
ProsFun activities throughout the year
ConsNot everyone can partake due to shifts
Technical Consultant | Webster, TX | Mar 26, 2019
Misleading job title
First of all, the title of "Cellphone Repair Technician" is very misleading. Nowadays you'll spend most of your time walking around the floor attempting to coerce customers to download and install apps which usually are not necessary or probably redundant. Your bonus payout is based on this ridiculous waste of time. You will get to repair phones but you will be pressured quite often to talk with entitled customers that will be upset with you due to their own lack of knowledge of how a cellphone, tablet, watch, hotspot or other device works. This will include getting yelled at for how the company handles the repair process and usually will have nothing to do with you personally. This is also included in your metrics. The customers will get surveys based on your interactions with them and something a sales rep or customer support over the phone said to them may lead them to leave a bad survey which will affect your bonus payout. I'm leaving this company soon and the only thing positive that I see is that the benefits are decent. Other than that I would have left long ago as it's not worth the time.
ProsBonuses though hard to get, benefits
ConsMisleading job title, bad company management, immature work environment
Claims Specialist | Nashville, TN | Dec 13, 2018
Productive and fun work place
Asurion is a great place to work. The environment is fun and there is always something new. It will keep you pumped and eager to work. The hardest part of the job was my schedule.

Questions And Answers about Asurion

What is the most stressful part about working at Asurion?
Asked Sep 26, 2016
Agree with reviews. Instead of more tech support training it's ALL about sales training. If we are going to lose our souls to this job, give more paid time off to recover. WE did NOT sign up for this!
Answered Dec 11, 2019
The most stressful part about Asurion is the warranty sales you are now forced to sell instead of being the premium tech support the customer needs you now, and even better instead of the get 1 sale a day it's now 2. Now the metrics are all sales based not even focused on the technical side of the job anymore and having coaches and Upper management breathing down your back.
Answered Nov 17, 2019
After the phone interview and face to face interview at Asurion does it really take them 24/48hrs to inform you that you landed the job
Asked May 29, 2016
Other companies take 2 weeks be ready if 24/48 hrs is to much for you.
Answered Oct 1, 2019
Yes they want to make sure you are the best fit for that job your applying for.
Answered May 3, 2019
What is the pay for Customer Support Technician?
Asked Dec 31, 2016
$20.70 in California plus $.058 per mile and $35 cell phone expense.
Answered Nov 8, 2019
$17 an hour
Answered May 3, 2019
How are the working hours at Asurion?
Asked Dec 29, 2016
There is definitely plenty of OT, since so many people call out daily or take VTO to avoid the stress. Shifts/schedules are determined by your rank based off your 8-10 different metrics.
Answered Jun 1, 2019
I work 5:30pm est-2 am est m-f
Answered Mar 12, 2019
What is the best part of working at Asurion?
Asked Dec 11, 2019
Assisting Customers with troubleshooting
Answered May 26, 2020
The benefits. Everything else is pretty toxic and there's barely any support when you need it. They're quick to put you down and punish you before uplifting you
Answered May 16, 2020