Working at Asurion: Company Overview and Reviews

3132 reviews
Asurion Ratings
Average rating of 3132 reviews on Indeed
3.3Work-Life Balance
3.7Pay & Benefits
3.1Job Security & Advancement
648 Grasmere Park Nashville Tennessee 37211
$5B to $10B (USD)

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Salary Satisfaction
Of the employees are satisfied about their pay
Based on 4447 reviews
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Asurion Reviews

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Overall Reviews at Asurion

Care Specialist | Nashville, TN | Jan 30, 2020
Same Employer
The same employer . See prior submission of commentary of company. Site issue and error. Company commentary listed prior . See prior commentary. Same employer as previously mentioned.
Technical Support Representative | Las Vegas, NV | Sep 9, 2020
fast paced/lots of sitting/ tiresome hours
in the beginning they paint the company as a nice picture, very forward thinking, exciting and great culture. After the first bit of Employment you will see the gradual downfall. In my experience with the time I have worked there (about a year and a half) I have been moved to 7 different schedules, 5 different managers just because the decided to move things around and we needed to "adapt to the changing needs of the company" but I dont know if anyone who would enjoy that. Not only does the culture die and the excitement when you have almost 0 time away from the phone for development and team building. Its hit and miss if you will get a good coach who actually cares and doesn't put on a fake show and there tends to be a lot of favoritism. And then just the job itself takes a toll, its call after call no rest in-between, angry customer after angry customer it gets emotionally exhausting. The metric system is flawed and bonusing anything decent is very difficult. In a lot of cases you will have to sacrifice one metric to help improve the other one. Also now they are forcing technical support representatives to do warranty sales with next to none experience or training in the matter and expected to basically be pushy and relentless to get the customer to buy otherwise the managers don't make money and your whole metrics/bonuses will suffer big time. Pay is pretty decent if you are able to put up with everything you have to deal with and the pshological toll.
Consalmost everything else
Customer Service/Sales Representative | Orlando, FL | Sep 6, 2020
Horrible it will give you anxiety
The company only care about making sales. They don’t give a F%%% about the employees or the customers sincerely. You can provide 100% great customer service if your sales doesn’t match they do not care.
ProsWork from home
Customer Service Representative | Houston, TX | Oct 8, 2019
Great experience
Wonderful experience working for Asurion. Learned a lot also with my customer service skills. Loved the environment and the ppl ! They really made it worth coming to work !
Customer Service Representative | Crestview, FL | Mar 25, 2021
Great Management
I loved the management teams here. It was a good atmosphere to work in. The schedule was flexible, training was great. The only reason i left was because of the pay.
Service Technician | West Springfield, MA | Jul 7, 2021
Good if you like to work in Retail
Good for those who likes to work in Retail. Most of the time you have to work on Holidays and weekends. On the other hand you get trainings for all the new smart devices.
ProsGood Benefits
ConsNo Advancement
Technical Support Representative | Nashville, TN | Feb 13, 2021
Job is not for everybody
I have a lot to say about this company and which is not pleasant. This company will lie to you and tell you in an interview that sales are not that important and helping a customer which is the value the most that is a lie.I was switch out to another department no experience. Training was rushed didn’t have no coaching. I ask can I get another week they stated I was ready. The whole class had feedback n coach time but me. My coach change three time , no feedback on helping customer with tech issue. You will be lost because nobody want respond to Skype message. You will think because theyyy all about sales ,don’t discuss your bonus and why are you not getting a bonus even though you probably did 10 sales in one month so watch out for that too because they not accurate when it comes to paying you out. The communication is awful and well I love to micromanage you. DO NOT WORK FOR THEM THAT WANT YOU FORCE SALE CUSTOMER WITH HIGH PRICE WARRANTY NOBODY WANTS. ZOOM MEETING ON EVERY CALL THEY CAN LISTEN TO . This job will make you depressed and stressed out
Consmicromanage, Communication
Sales Support Representative | Phoenix, AZ | Aug 4, 2020
Culture is the only reason I'm still here. Heavy on sales metrics and that's all.
Training was terrible, my training got cut by two weeks, thrown out on the floor, trainer didn't keep up for the last week as part of training and instead took another training class. Many managers have quit due to the "SALE SALE SALE" mentality this company has gone to. I worked sales most of life and left that to focus on tech support part (no sales driven job) so when they came up with sales, it's all you hear 24/7. You can receive 90 scores (hard to get) from QA on your calls and that means nothing if you're not hitting you sales for the day/week/month. I hit my sales goals every month and my Hero metrics and always finish top 2 in team and top 5 on my O.M team and now I feel undervalued, less motivated, and stressed. I don't understand how some managers got their role, poor job at moving up people who don't know what their doing and are terrible at managing. The pay and culture is really why I'm here. Do I see myself wanting to move up? Not anymore. Just here to collect my check.
ProsBenefits, pay, culture
ConsPoor management, sales driven, you need a lot of patience to help customers
Customer Service Representative | Klamath Falls, OR | Feb 19, 2020
Not a good place to work
This job was not a good place for me to work at, It was very stressful and fast-paced. But I did stay there for 3 years and accomplished doing my job. Even though it was a fast pace job for me.
Technical Support Representative | Antioch, TN | Jun 22, 2021
Emphasis on sales was my only complaint
I’ve worked at Asurion for almost 3 years and never considered leaving until sales were introduced. There’s a lot of good about the company, like flexibility regarding scheduling and good organization, however.
ProsWork-life balance, positive environment, flexibility with scheduling
Technical Support | Chiswick | Oct 4, 2019
Love the time I work for ASurion
Amazing place to work for, Brilliant college. And management. Overall excellent customer experience and training. ASurion always gives us reward for customer championed

Questions And Answers about Asurion

What is the best part of working at Asurion?
Asked Dec 11, 2019
Going home each night
Answered Jun 20, 2021
The benefits.
Answered Apr 15, 2021
What is the most stressful part about working at Asurion?
Asked Sep 26, 2016
Sales. The job focuses MUCH more on sales than troubleshooting. They'll tell you "customers are paying to speak to you" as a verizon tech coach, but the focus is more on sales than problem solving. Telling customers we can't fit their issues unless they buy an additional product
Answered Dec 9, 2020
Stress,Stress, Stress the most stressful job ive ever had , your job hangs on the line day by day not worth it , Asurion promised tech support not sales , that was very deceiving at first , coach's have no clue how to sell , metrics change every month God why am I still hear?
Answered Oct 23, 2020
How flexible are your working hours at Asurion?
Asked Mar 13, 2020
"Flexible" if you enroll in PPX
Answered Dec 7, 2020
Shifts as early as 7am and as late as 2am.
Answered Nov 29, 2020
What is a typical day like for you at Asurion?
Asked Mar 13, 2020
Sales! Did you get a sale!
Answered Nov 29, 2020
Stressful because if you’re working for the wireless carrier side for asurion you will get customers calling yelling at you saying that’s not what they were told at the carriers store when it comes to deductibles replacements this than that so just be aware this is a high stress job when it comes to customers being misinformed by the wireless carrier
Answered Nov 22, 2020
After the phone interview and face to face interview at Asurion does it really take them 24/48hrs to inform you that you landed the job
Asked May 29, 2016
Had an interview at 5 pm Thursday was contacted 3-4 hours later and was informed i was hired.
Answered Jun 24, 2020
They called me 3 hours later.
Answered Jun 4, 2020