Atento

Working at Atento: Company Overview and Reviews

Atento
Atento
3.6
376 reviews
Atento Ratings
3.6
Average rating of 376 reviews on Indeed
3.5Work-Life Balance
3.1Pay & Benefits
3.2Job Security & Advancement
3.2Management
3.4Culture
Headquarter
Av. La Molina 190, Ate.
Employee
10,000+
Revenue
$1B to $5B (USD)
Industry
Telecommunications

Popular jobs at Atento

 Average SalarySalary Range
Customer Service Representative
5 Salaries reported
$18.00
per hour
$7.25-$39.60
Phone Operator
2 Salaries reported
$21.50
per hour
$10.75-$32.25
Call Center Representative
3 Salaries reported
$10.33
per hour
$7.25-$15.50
Customer Service Representative
3 Salaries reported
$16.75
per hour
$7.25-$38.10
Telemarketer
1 Salaries reported
$7.25
per hour
$7.25-$10.90
Salary Satisfaction
49%
Of the employees are satisfied about their pay
Based on 245 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Discounts

Atento Reviews

All LocationsA Coruña, A Coruña provinciaAguascalientes, Ags.Alagoinhas, BAAmericana, SPAnita, IAAnos (64)Aracaju, SEAraraquara, SPArequipa, ArequipaAte, LimaAtizapán de Zaragoza, Méx.Augusta, GABarajas-Madrid, Madrid provinciaBarcelona, Barcelona provinciaBarra Funda, SPBarretos, SPBellavista, CallaoBelo Horizonte, MGBelém, PABenito Juárez, CDMXBilbao, Vizcaya provinciaBogotá, CundinamarcaBragança, PABrasília, DFBrazil, INBucaramanga, SantanderBuenos Aires, Buenos AiresBuritis, MGCachoeiro de Itapemirim, ESCaguas, PRCallao, CallaoCallao, MOCampinas, SPCampo Grande, MSCampo, SPCampos do Jordão, SPCaracas, Distrito CapitalCaraguatatuba, SPCaruaru, PECasablancaCascavel, PRCaxias do Sul, RSCelaya, Gto.Centro, RJCentro-Madrid, Madrid provinciaChapinero, CundinamarcaChapultepec, Méx.Ciudad Juárez, Chih.Ciudad Lineal-Madrid, Madrid provinciaColonia Centro Histórico, CDMXColonia Juárez, CDMXColonia Roma, CDMXColonia del Valle, CDMXComas, LimaCoyoacán, CDMXCrato, CECuauhtémoc, CDMXCuautitlán Izcalli, Méx.Curitiba, PRCáceres, Cáceres provinciaCárdenas, Tab.Córdoba, CórdobaCórdoba, Córdoba provinciaDiadema, SPDom Pedro, MADuque de Caxias, RJEcatepec, Méx.Feira de Santana, BAFernandópolis, SPFlorianópolis, SCFloridablanca, SantanderFortaleza, CEFranca, SPGetafe, Madrid provinciaGoiânia, GOGrande ABC, SPGranja, CEGuadalajara, Jal.Guaratinguetá, SPGuarulhos, SPGuatemala CityHermosillo, Son.Hidalgo, Mich.Hortolândia, SPHuancayo, JunínIguape, SPIlhéus, BAIrapuato, Gto.Itapetininga, SPIztacalco, CDMXJaboatão dos Guararapes, PEJaboticabal, SPJacareí, SPJaén, Jaén provinciaJaú, SPJesús María, LimaJoão Pessoa, PBJundiaí, SPLa Molina, LimaLa Rioja, La RiojaLa Serena, CoquimboLas Condes, Región MetropolitanaLeón, León provinciaLiberdade, SPLima, LimaLima, OHLimeira, SPLimão, SPLleida, Lleida provinciaLuzilândia, PIMadrid, Madrid provinciaManaus, AMMar del Plata, Buenos AiresMarabá, PAMaringá, PRMartínez, Buenos AiresMauá, SPMcAllen, TXMedellín, AntioquiaMetepec, Méx.Mexico, MEMexico, MOMiahuatlán de Porfirio Díaz, Oax.Monterrey, N. L.Montevideo, Departamento de MontevideoMooca, SPMorelia, Mich.Morumbi, SPMuriaé, MGMérida, Yuc.MéxicoNatal, RNNaucalpan, Méx.Nezahualcóyotl, Méx.Nicolás Romero, Méx.Niterói, RJNossa Senhora da Glória, SENova Friburgo, RJNova Petrópolis, RSOsasco, SPPachuca, Hgo.Penha, SCPereira, RisaraldaPetrolina, PEPharr, TXPindamonhangaba, SPPiracicaba, SPPlanaltina, DFPorto Alegre, RSPorto Feliz, SPPorto, PIPrado, BAPraha 9Praia Grande, SPPresidente Prudente, SPProvidencia, Región MetropolitanaPuebla, Pue.Puente Aranda, CundinamarcaQuerétaro, Qro.Recife, PERemotoResistencia, ChacoRibeirão Preto, SPRio das Ostras, RJRio de Janeiro, RJRivas-Vaciamadrid, Madrid provinciaRondonópolis, MTSalta, SaltaSalto de Agua, Chis.Salvador, BASan Andrés del Rabanedo, León provinciaSan Antonio, TXSan Blas-Madrid, Madrid provinciaSan Isidro, LimaSan Juan, San JuanSan Juan, TXSan Martín de Porres, LimaSan Miguel de Tucumán, TucumánSan Pedro Garza García, N. L.San SalvadorSanta Anita, LimaSanta Bárbara d'Oeste, SPSanta Catarina, N. L.Santa Marta, MagdalenaSantana, SPSantander, Cantabria provinciaSantiago de Chile, Región MetropolitanaSantiago de Compostela, A Coruña provinciaSantiago de Surco, LimaSantiago, MNSanto Amaro, SPSanto André, SPSanto Antônio, RNSantos, SPSevilla, Sevilla provinciaSousa, PBSurquillo, LimaSão Bento do Sul, SCSão Bernardo do Campo, SPSão Caetano do Sul, SPSão Carlos, SPSão Cristóvão, RJSão José do Rio Preto, SPSão José dos Campos, SPSão Luís, MASão Paulo, SPSão Vicente, SPTangerTatuapé, SPTeresina, PITetuán-Madrid, Madrid provinciaTimbó, SCTlalnepantla, Méx.Tlalpan, CDMXTlaquepaque, Jal.Toledo, Toledo provinciaToluca, ILToluca, Méx.Torreón, Coah.Trujillo, La LibertadTrês Rios, RJUberlândia, MGUnião dos Palmares, ALVale do Paraíba, SPValencia, CaraboboValencia, Valencia provinciaValparaíso, ValparaísoVenustiano Carranza, CDMXVicuña, CoquimboVila Mariana, SPVitória da Conquista, BAViña del Mar, ValparaísoY (80)Zapopan, Jal.Zona Central de São Paulo, SPZona Leste de São Paulo, SPZona Norte de São Paulo, SPZona Norte do Rio de Janeiro, RJZona Sul de São Paulo, SPÁlvaro Obregón, CDMXÑuñoa, Región Metropolitana

Overall Reviews at Atento

5.0
Ejecutivo/a de atención a clientes | Alabama | Nov 8, 2018
Empresa dedicada al servicio de atención al cliente.
Empresa responsable y ordenada. Cumple con sus proyectos. Capacita a sus colaboradores para mejor servicio al cliente.
ProsSiempre está en constante capacitación.
ConsEscuchar más a sus colaboradores.
3.0
Ejecutivo/a de atención a clientes | Delaware | Jun 26, 2019
muy impersonal ,
en general una empresa como para ir de paso, no hay un compromiso real, no hay tiempos de descanso acorde a las horas trabajadas, personalmente trabaje atendiendo reclamos de cliente de servicio 107 telefonica , esta empresa no era transparente con sus cliente por lo que mi trabajo no era agradable. no habian bonos y los sueldos eran bajisimos, cero contacto con jefatura
Proscreo que no habian pro
Consno habian descansos, no habian bonos, no habian seguro medico
1.0
Bilingual Customer Service Associate | Pharr, TX | Aug 10, 2019
favoritetism just like all the call centers
You trouble shoot a lot of devices and appliances not worth it. You get screwed for being bilingual, agent that are not are eligible for VTO.PAY SUCKS
5.0
Customer Service Representative | Pharr, TX | May 22, 2018
Csr
Great entry level experience but there is no room for promotions no matter how hard you work. Pay is horrible and benefits are too. Supervisors were pretty cool.
5.0
Customer Service Representative | Puerto Rico | Jun 9, 2018
fun
i like working there cause of the experince that i get from attento and being a great palce to work at i learned a lot from there greatly improving my working skills
Proslots
Consnone
5.0
Customer Service Representative | Caguas, PR | Oct 29, 2019
Perfect.
If anyone is looking for a full time job as a bilingual customer service agent Atento is the best place. It has several departments which they can locate and arrange any schedule if you study or of your preferences.
1.0
Customer Service/Sales Representative | Pharr, TX | Oct 9, 2019
I would not recommend.
Bad management and a lot of favoritism. This place lacks professionalism! There is a lot of gossip with he said she said. Starting pay is about $9.50, and for the amount of work, systems you navigate, and stress you deal with on a daily basis -it’s not worth it! There is little to no room for advancement, and the benefits suck. No structure or discipline whatsoever, I would definitely not recommend!
4.0
Customer Service Representative | Caguas Municipio, PR | Jun 14, 2019
Good pay
Good pay, good working hours that can adjust to the employees needs. Thorough training for the job. Very uncomfortable and unsafe parking area. Very uncomfortable and small lunch areas. Hope they fix this soon.
1.0
Ejecutivo/a de atención a clientes | Piso, KY | Nov 20, 2018
asqueroso
no hay opcion de surgir y te critican por para todos
3.0
Atención al público | Delaware | Nov 16, 2018
Con mucho a mejorar
Atento es un call center donde, el clima de trabajo q generan los empleados es lindo. Al igual que Los festejos que organiza la empresa. Pero los Salarios son bajos, hay poco descanso, presionan con objetivos inalcanzables, no hay premios ni bonos por el logro de esos objetivos a los asesores solo a supervisores. Además , te controlan el tiempo hasta para ir al baño y Mucho acomodo.
ProsLos compañeros, el clima de trabajo q genera la gente.
ConsSalarios bajos, poco descanso, te controlan el tiempo hasta para ir al baño. Mucho acomodo.

Questions And Answers about Atento

What advice would you give the CEO of Atento about how to improve it?
Asked Apr 25, 2017
Keep in contact with representative directly. Higher up will always paint a pretty picture for you. The lack of enthusiasm managers have effect representative.
Answered Aug 27, 2018
Stick to your vision and mission and do not treat US employees like cheap labor.
Answered Jul 12, 2018
What would you suggest Atento management do to prevent others from leaving?
Asked Mar 26, 2017
Dando a oportunidade para que possamos subir de cargos
Answered Aug 20, 2019
No suggestions. Managers are usually very attentive with their team and answer questions when needed.
Answered May 24, 2019
Is there any training in the afternoon ?
Asked Mar 7, 2017
Training is from 12pm-9pm or 3pm-12am.
Answered Jan 4, 2020
No morning shifts, if afternoons are available it was a shift chosen by a teacher themselves to convince them and the majority of classmates
Answered Aug 21, 2018
How did you feel about telling people you worked at Atento?
Asked Mar 1, 2017
Great! Nothing to be ashamed of.
Answered Feb 4, 2020
Lots of favortism but met great people
Answered Jul 19, 2019
How are the working hours at Atento?
Asked Jan 24, 2017
Working hours are not bad. They are basically standard for call center environment. If you are in a schedule you don't like, eventually you will be able to get it changed. Not a easy task but not impossible.
Answered Aug 27, 2017
Current emp be prepared for changing schedules everytime you get used to one. Also you WILL work weekends..don't believe lies to get you in job. We all work weekends. And open until midnight. Don't look here for a 9-5 M-F job
Answered Aug 3, 2017