Overall Reviews at Avis Budget Group
Shuttler | Pensacola, FL | Dec 3, 2019
This was the worst experience I've ever had in a work place, save yourselves, don't hassle with this place.
There are four shuttlers at this location who are horribly verbally and physically abusive to new employees, that's why they can't keep new employees. At this location, I was verbally abused by four drivers/shuttlers that work here and physically assaulted by one. The management does absolutely nothing to these individuals. The drivers have been there for years, apparently dislike their jobs and the climate is the worst I've seen in all of my years of employment. It does not have to be this way, but it is...for $8.46 an hour. This place needs to get rid of all of the old drivers who complain and hate their jobs and abuse new employees and get new people. The women drivers are the worst, not driving but how they treat others, it's not worth it, don't do it. Many of the drivers don't take care of themselves so they smell bad, look bad, imagine shuttling with unkempt people in small cars in the summer time. I will say it's absolutely not what I thought it would be. The old drivers who have been there for years get away with horrible treatment of new people because management just doesn't care, honestly, I've never seen anything like it. All management cares about is moving cars, aside from the old drivers killing the new employees, they don't care. I will say management is incredibly overburden, the scheduling is the worst I've ever seen, you can't plan anything ahead of time, there were times when the schedule wasn't even available and employees had to wing it, this i...more
Fleet Manager | Kansas City, MO | Apr 25, 2020
Wouldn't recommend working for Avis
I wouldn't recommend working for Avis as a company. They do not pay fairly for the amount of work that you will be doing. They always ask you to do more and more tasks with no extra pay to show for the long hours you work. Most employees tend to work 60+ hours there with no extra pay, and that includes working constantly over the weekend. If you do not have a plan in place to have a successful work/social balance you will be finding yourself constantly working. At Avis, you are merely treated as a "head" and that's all corporate sees you as. Every manager there from City Manager, District Manager, Airport Manager, Supply Chain Manager, Corporate Manager, Region Manager, etc all have their own agenda because it is tied to "their bonus" so they want things done their way, or that's what it seemed like when I was there. This is the only company that I know that doesn't tell you how much of a bonus you can make and how you can achieve that bonus. You won't find out until the end of the year and you never reach your full bonus because they will find something to take that away from you no matter how well the company did. It's all about putting more money into the top people's pocket.
Moving into a manager role, they have no training program set up for a fleet manager and what they expect. I received no training whatsoever as I was always pushed off to someone else to train me. In fact, the first two weeks I started there, I was asked to spend time going over how to rent a car, u...more
ProsFree company vehicle, free gas, and free insurance - only thing that kept me around for so long
ConsEverything - the stress, the managers, the way corporate just viewed you as a head, terrible pay for the amount or work, everyone wasn't on the same page as a company, no training, you name it!
Sales Associate | Virginia | Jul 7, 2018
Avis Budget Group car rental
A typical day for ABG involves evaluating daily business flow, adjusting inventory needs due to "add on" reservations, no shows, qualification failures. Assisting customers with questions, billing issues, reservation creation and checking in/out process.
I've developed a much stronger sense to multitasking and situational awareness. During particularly strong rushes when it's only myself at the counter this requires being able to navigate the internal system accurately and quickly in order to process a multitude of customers rapidly.
Management on the local level is good, helpful and understanding of the problems we face. Unfortunately, management on the local level is unable to do what we used to do as a licensee and this has created problems for us as well. Primarily involving the hiring process and inventory control.
Workplace culture, be friendly, helpful, sincere and genuine. Offer customers additional products and services, be informative and direct, but do not hassle.
The hardest part of the job presently is what I mentioned before about certain procedures not being in our control, but being part of a Corporate division that oversee's multiple locations. Plainly put, as it currently stands the hiring process requires too many steps for a potential new hire to jump through in order to be brought on board, this causes unnecessary stress on those already employed until new staff can be hired and trained.
Supply is the other, bigger, issue. We run an extrem...more
ProsFree to use electronics during downtime, OT is almost always guaranteed
ConsNo localized control over inventory creating stressful otherwise avoidable scenarios, Hiring process is redundant, advancement procedure is undersirable
Customer Service/Sales Representative | Indianapolis, IN | Mar 31, 2019
Not terrible but could be better with better management.
I am speaking on my location specifically in the midwest. We were extremely short staffed in a moderately busy location. Their was no communication between the agents and upper management. Their were times were I would come in at a Saturday and my shift manager would let me know we are out of a certain car class and the upper managers never shut down the system. This would be around 9 AM by the way. Now you have to deal with extremely mad customers that pre paid for the vehicle and you are the one that gets the blame while the upper management is at home relaxing. Also, certain locations contract a company to come clean and service the cars to save money in stead of hire within. Problem there is that they are also limited in staff get no benefits and work outside and are on $8 wages so they just leave when they get mad at us calling for cars because we have 15 people in line and their is only 2 of us at the counter. They are also not very good with scheduling. I would send texts months in advance to announce I will not be at work for a school event or such and they will agree to it and the time comes and you will get in trouble for missing the day even if they agreed at the time. I know it dose't makes sense and yes I showed the text they don't care. Their was also times where you could be working days for certain time and randomly they put you on a couple nights and switch you back around with no reasoning or warning. Seemed like every time we saw the schedule we would think...more
ConsManagement, Scheduling, No communication, No accountability.
Rental Agent | Portland, OR | Oct 5, 2018
A Decent Job...
Working as a Rental Sales Agent (RSA) at ABG is a demanding job that requires a decent amount of competency. The environment is usually fast paced, but usually slows down seasonally.
The base pay is in-fact above minimum wage, which is nice in theory, but it’s still not a liveable wage for this area (Portland, Or). The commission scale is really incoherent and really needs to be rebuilt to a direct percentage correlation as opposed to a revenue per day or percentage of rentals tier. Long story short; if a good majority of your rentals aren’t going out with an extra of some sort, you’re not going to be making commission.
If you’re a fan of overtime, this is the place for you. ABG has one of the highest turnover rates of any company I’ve seen. This means there are plenty of holes to fill, and plenty of overtime hours to work. They’ll probably get your hours wrong on every paycheck and short you on OT though, so look out for that.
You’ll be using old and very outdated equipment that virtually none of the other rental companies use anymore. I routinely come up against fatal computer errors in the rental system despite it being on something to the tune of its 400th “update”. I’m talking errors that close you out of the rental, making you have to restart all over again type. Also dot-matrix printers that I end up repairing 1-5 times per shift.
While you’re expected to upsell, you’ll often find that you don’t actually have any car...more
ProsLots of hours, Possibility of commission
ConsYeah basically everything else
Counter Sales Representative | Raleigh, NC | Nov 5, 2019
Management was absolutely terrible
Management was absolutely terrible. Arrogant and unresponsive.
Here's a good example. I was managing the local branches (off airport) of both Avis and Budget Rent a Car stores. The local stores are run by agents. They are not direct employees of Avis Budget. I was managing them, making sure they had sufficient cars etc. All rental car companies have a fuel pre-purchase option. That means that the renter pays for a full tank of gas when they rent the car and then they can bring it back empty. So far all well and good. But then the higher ups said that cars being returned to the main location (RDU Airport) from the local neighborhood stores had to be returned full of gas. Avis Budget (the corporation) sold the gas to the renter of the car and said he could bring it back empty. Then they, Avis Budget Group, said the agent had to fill the car up before returning it to the airport (the main storage location). That means that Avis Budget Group gained the profit of selling that tank of gas up front, especially when you consider that the cars are usually returned with about half a tank, and then made the agents (independent business owners of the neighborhood locations) refill the cars. So they took all the profit and had none of the expense. In effect they got paid twice for the same tank of gas or sold gas that they then had someone else (the agent) pay for. They should've been refilled at Avis Budget Group's expense, not the agents. I stood up to that and told my...more
Operator | Ponce, PR | Aug 2, 2019
Worst company ever
Budget Car Rental used to be a great place to work, up until upper management changed around 2015. Worked as an Agency Operator and management made your life horrible. Constant calling, even on your personal time, disrespectful and hostile managers and all they looked was to benefit themselves. Worked for six years for the company and the last three were horrible. As an Agency Operator, you don't have any HR or union representation that can help you or back you up, since you're on contract, not an hourly company employee. The contract states that the company can make changes to the contract whenever they want and/or end it because they just feel like it. Agency Operators only get a 12% commission, of all the sales and the rest goes for the company. Its been the same commission for years and you used to get a 55% percent commission for gas sales and that was taken out, so the payment was way less after that. The company harasses you into selling extras (car protection, gas, etc) and if not, you'll be constantly told that you'll be fired. Your ideas were never taken into consideration, it was always their way or you're out. Distribution Center was full of incompetent and hostile people, where if you needed vehicles for your reservations, they left you hanging with no cars. Imagine you facing all those angry customers, yelling at you and the only option was to give them a taxi ride. Puerto Rico went through Hurricane Maria and the company forgot about all its agents. ...more
ConsNo leadership, worst management, hostile enviroment, hassment all the way
Bus Driver | Romulus, MI | Apr 18, 2019
This Company is evil
This is the worst place I have ever worked. They steal commission from their sales people. They hire in people who don't want to work, because that's all they're willing to pay for. You have drivers who constantly disappear. If it didn't effect my job I wouldn't even care, but when they do it, it just means you'll have to work even harder, then you'll tear up your body even more picking up luggage. They hire in people who start hiding from work within a few weeks. Then if you complain about it, you're the problem. I haven't had a raise in a year and a half because we're union and they can't seem to get the new contract done, because ABG wants to be able to force you to stay 8 hours after your shift, pay you the lowest wage possible, and refuse to give us a break down on how they figure out how much of our insurance plan we cover. They literally refuse to tell us, which lets us know they're doing something underhanded. They bought the cheapest buses they could, despite the drivers disapproval of the buses. The buses constantly break down, and then they want you to use a passenger van to pick up customers. The design of the buses they bought are not conducive for repetitiously getting up and down, which has led to hip problems for the taller drivers. The only thing upstairs management cares about is getting their bonuses. There is supposed to be at least 8 buses in operation during the busy shift, but you'll rarely have that. I have been left by myself to run th...more
ConsThis company will try its best to keep you broke
Human Resources Generalist | Orlando, FL | May 3, 2018
Hired so quick and I left even quicker
When I was hired I applied on Saturday and had the job by tuesday. Training was a breeze and they then dropped me and left me alone in 4 days to work on my own. I was so curious as to why was this position open and why didn't the last girl stay at the company. They made it seem like they didn't have anyone in the position before but I was able to find out that she ran as far as she could away from the company because it was so badly managed.
I decided to stick it out because I didn't know her situation because I didn't want to many details.
But I quickly learned that the company was nothing but a bunch of yes people that didn't care about its employees. They treated them like they were disposable and replaceable.
Shame because I thought highly about the brand but now I can care less about them and will avoid using them ever again in the future.
1) The pay was extremely low for the people I was hiring.
2) I was told to keep making false promises to new candidates.
3) I hired people on Monday and had them in orientation on Tuesday.
4) The pay was so low that people can't survive or even buy themselves lunch
5) All the companies in the area paid more than we did.
6) The union environment was very damaging to the companies growth.
7) Employee was hired and then took them over 4 weeks to pay him because they messed up his new hire paperwork and didn't put him in the system in time.
8) Horribly rude to employees made it seem that it was ...more
Constoo many. Read my review
Sales Representative | New York State | Mar 20, 2019
Worst place to work
Working at the horseheads location in the elmira corning airport was a disaster. The manager is awful. I like to call him a "yes" man. Therefore he just says yes to everything and he also feels extremely entitled. In my interview he told me I would be only working some weekends and once i got hired that turned into every weekend (which is fine, but just be up front about it). I also did not get the training I needed whatsoever. I had to speak with higher ups in the company to get me the training I needed. He comes off as a nice person until you catch him in the act of doing something wrong and then he will punish you for it like making you work alone and shutting you out. He is also best friends with a specific employee who he allows do whatever he wants. After going to higher managers about him and what goes on there it was all thrown in my face to the point where he ultimately fired me while I was sick in the hospital. You have to be a certain kind of cruel to fire someone while they are sick in the hospital. Not only did he fire me for being in the hospital but he tried to avoid me for a week before he finally called to tell me I was let go because "I was not a good fit". I called and texted him every day with no response. I had to call his boss multiple times to get him to eventually give me an answer. I do not recommend working at this location. If you get an opportunity at another location, it's a great job. However, this specific location is God awful.
ConsEverything else at this location