As the Technical Writer for the Service Desk, and the Knowledgebase Content Editor, the days tended to change with what was happening with the networks and applications throughout BAE Systems. The Service Desk serves as a central, Tier-1 Point-Of-Contact for Service Requests and Incidents, and is ITIL - centered. For the sake of keeping costs down, the company invested in a Knowledgebase with User-Facing elements (the Self-Service portal) and Analyst-Facing Elements for the more technically problematic issues (the Analyst portal). RightAnswers, a highly configurable Knowledgebase solution, was selected as an alternative to the earlier solution of sharing the NOSC's KBPublisher Knowledgebase.
I am not certain I can say there was a typical day at work. It might be very quiet, or it might have a lot of requests for the creation, editing, or administration of documents, solutions, user guides, or some other such.
On a given day, requests could arrive for updates to standing RightAnswers solutions and documents. These could happen due to relocation of SMEs and POCs for the documentation, or subjects of the documentation. Also, updates in the applications, changes in procedures, elimination of a worksite, or loss of a contract could necessitate small or large changes in documentation.
Additionally, if multiple Incidents had occurred concerning a system or application, I would work with the Analysts that had received the call/chat/email and seek to contact the POC or SME for the sys
Prosinteresting and dynamic place; the service desk gives you a finger on the pulse of bae systems, and what is happening.
Conssometimes huge changes occurred unexpectedly, with no information available, and not having the means to help others, or even offer an explanation - thankfully, this has happened only twice or so. also, having to leave due to the sequester.:( i'll miss this place.
The benefits have eroded a little over the years, but they had started out better than most other companies in the business when I started with it. They are still above average now for companies of this size in this business. They are significantly better than anything offered in the public sector on a cost versus benefit basis in terms of medical and dental - going from coverage of a government employee to private sector employee with this company saw an amazing increase in coverage and a decrease in costs. Leave time is on par with anything a public sector employee with less than 3 years' experience can expect (bad), but the company is generally flexible on making up hours if one must take unexpected leave when a customer site is closed due to weather or other issues. Paid time off is on par with other companies in this sector if not better.
Management quality in my experience is overall in the good to excellent range. Overall I've love my management. I am certain there are "bad apples" within any company this size, but the folks who were promoted to management positions while I was with it were both well-deserving and good fits for the most part. The company seemed to regard those who want to take the management track and those who preferred the "doer" track with equal regard while I was in multiple positions, which tells me this is a company-wide policy. As somebody who preferred to be a "doer" (no disrespect to management, you do management work versus doing tasks wo
BAE has been good to me for the last 10 years. They offer a competitive salary and have excellent benefits. Working there was a very good experience.
I performed Operations and Maintenance (O&M) on many servers, some of which were considered critical. The stress level certainly increases when you have a critical system down that impacts activities on a world-wide scale. These were the times that I would consider the 'hardest' part of the job. Your work day suddenly has no end in sight until the issue is resolved or another shift comes in to continue troubleshooting the problem.
There is a very large team of managers at BAE and some were very good; others not so much. The only critique I really have is that there was so many layers of management that there didn't seem to be enough workers to go around. Eventually we would each have our very own personal manager!
My co-workers were the best part of the job. We were such a strong team that we were considered the team to emulate. As different as we all were, there was a mutual respect and we genuinely liked each other personally. There will always be times when people get short with each other; that is to be expected. Usually you end up with a stronger, more respectful relationship after all is said and done.
From what I understand, BAE had won two major contracts about two years ago and part of the proposal was to cut the cost of the contract each year through consolidating some jobs and also through attri
ConsVacation hours lowered each year (although I think this is common in most companies right now)
I only worked as an intern at BAE but felt like I learned quite a bit about a professional environment while I was there.
BAE uses a 9 day 80 hour work schedule, so you have to work 40 hours in a shorter amount of time than typical (4.5 days) but it means that every other Friday is off.
The expectation is that every employee arrives at about 8am and leaves around 5pm. You are expected to track your hours, but what BAE really wants is for you to clock a minimum of 40 hours every week, so if you show up a few minutes late in the morning you can just stay a little later at the end of the day to make up for it.
Accurately clocking your hours is especially important because you are essentially working for the government and therefore under more scrutiny than usual. For example, lunch does not count and only about 15 minutes of break time every 4 hours counts.
In my internship I was given overtime if I clocked more than 40 hours a week, which is quite generous. If you get the same opportunity I suggest taking advantage of it.
Mostly I learned that communication with your co-workers and bosses is key towards finishing tasks. Coordinating on the job is usually easy using e-mail or the instant messaging software, although there were some wifi problems in the winter that really affected my productivity.
The management that I interacted with was great, they gave me and the other interns good advice, they listened to our ideas, and were very respectful.
A very productive & very secure learning environment, where I learned how to troubleshoot & assemble computers.
This was a volunteer program @ Bae Systems in Nashua
Worked in groups on project design & development
I learned skills on how to troubleshoot computer(s) & software
Learned how to breakdown old computers & install parts to a new computer. Items like hard drives, ram, batteries and etc.
We took the newly constructed computers and loaded them on a truck, for distribution to local schools. I was asked to sort out computer products & to dispose all broken products, including blackberries. This was the most enjoyable part to me.
Also I was working on production based projects using everyday materials for design solutions for real-life problems. One of these projects was to design an electrical circuit using a soldering iron to solder circuit parts on to a computer chip. The parts were resistors, transistors, capacitors, and etc. The product that I derived from the materials became a metal detector. This operated but using a standard radio onto the circuit board. The sound emitted from the radio was transmitted through the circuit to detect metals. This was the hardest part of the job as I would recall.
The work environment itself was divided into teams of two to four members. In the teams we were all competing against each other to design the best solution to troubleshoot real-life related problems. I worked in a diverse group of individuals to communicate our ideas across each other to develop design solutions. There was an employee from Bae Systems administrati
ProsProvided refreshments, very secure job environment, always plenty of work to do, never dull or uninteresting, worked in groups on project design & development.
ConsCannot bring in a cell phone, or any device that stores memory, because of confidentiality in the facility.
Great technical staff with marginal management concern for employees.
BAE Systems, a British defense company procured United Defense LP in 2007. In 2 years many multi-million dollar contracts were awarded to BAE to build several varieties of military vehicles i.e. MRAPs, Palidan tanks, Bradley Fighting Vehicles and several others. With the change in politics in 2009 notice came down from the new management that jobs were going to be eliminated or relocated. No regard was given to decades of loyal service and excellent technical support. The 9/09 reduction in force involved more than 400 employees. So much for dedicating one's career to a mega-company. I was laid off at age 60 at the beginning of the country's economic collapse.
The work I did involved interacting with many engineers and managers working on various military vehicle platforms within BAE. I also solicited technical work from engineering staff at many semiconductor and medical device companies. I tested many engineered materials by several methods of instrumental analysis (FTIR, XRFS, AAS, GC-MS, SEM, OES, DSC, DMA, TGA, TMA, rheometry, etc.) and wet chemical procedures from ASTM, Mil-Spec, ISO and proprietary directions.
I maintained several labs needs in materials, chemicals, supplies, calibrations, upkeep, repairs, safety monitoring and conformance to ISO-9000 guidelines. I provided the handling of hazardous chemicals through numerous processes, appropriate storage and chemical waste disposal through proper channels.
Many graphical reports were generated from
ProsI tested materials using instruments that required much skill
ConsBAE implimented a policy of 10% extra work without pay.
Understanding how defense contracts help the US Military
When I was started working with BAE I was very pleased with how the shop was ran. The site lead and lead Field Service Representative were very knowledgeable in there tasks and duties, they were always making sure that we were doing the right things and ensuring our safety.
A typical day at work would consist of; safety brief in the morning, production with vehicles would start ranging from installation, provisioning, cutting, painting,etc. As a QC inspector, myself and another QC would go from bay to bay inspecting the work that the installers would preform to engineers specifications, making sure installations of wiring harnesses were correctly routed and secured, making sure electrical connections and voltage were going where it needed to go.
Working with BAE I learned a lot of new things and was also able to bring some of my knowledge that I learned in the military to the table. I learned and understood the Bradley Fighting Vehicle a little better because I saw the whole breakdown of the vehicle and what was put into it to make it safer for our military service members in a combat scenario or situation. It gave me a better feeling that I was contributing to something that was bigger than myself.
My other co-workers we very knowledgeable as well in their task and duties. They were always ready to get the job done and meet production goals. If someone needed help on a task that was giving them an issue, they would not hesitate to ask for help.
The hardest par
Prossafe work environment, always had safety briefs and before and after work, always had training aids and work instructions to make production more proficient.
Consshort lunch breaks, micro management from newer supervisors.
Company management is a joke
Obsessed with the way the did things in the past unable to evolve into 2019
BAE Systems is a not a good company to work for. They have slowly taken away benefits in the past few years. they are self insured so , in a way , Insurance is another business to them. I never required health insurance through them as my husband has much better . there are high deductibles and not so great coverage from my understanding. they stopped profit sharing and made the PTO one bucket with hourly getting the same as Salary so the the only b...
Pros: flexible hrs
Cons: poor leadership and benefits
Everyone is overpaid, most don't do their jobs correctly.
Test Technician (Current Employee) - Nashua, NH - September 9, 2019
BAE overpays their employees. Most of the employees do not do their job correctly. Processes are incorrect or poorly written and when someone brings it up to get it changed they're told to ignore it. Units are being run through operations twice if not more due to employees moving units to incorrect locations and another doing an operation that the unit is not ready for. Management will turn a blind eye on these issues for the most part. Employ...
Pros: higher pay
Cons: Drama, Early morning hours for 1st shift, Parking, Cafeteria, Management.
A very prductiveworkplace, with an emphasis on fun activities during and after work.
Sr. System Safety Engineer (Former Employee) - San Jose, CA - September 9, 2019
I had a couple of different positions at BAE Systems, last one being in Accounts Receivable. In this position a typical work day started with identifying and apply cash to the customers accounts, billing customers off the shipped log and submitting an invoice packet to the customer. Collection efforts were made on a daily basis along with customer account reconciliations. Once a month cost plus billing were due and this required extensive Excel spreadsheet work. These billings had a strict submittal deadline that had to be met.
I have to say that coming into this job I had intermediate self taught Excel skills and by the time I left this position I am at an advanced level. This job helped me in that I was pretty much a self starter and was able to try new things with Excel and other areas within the accounts receivable area.
Management - Being that I was independent and a self starter I needed little supervision. They of course were there when I did run into certain situations that I needed their direction on. Very supportive and they were sad to see me go.
Co-workers - The whole finance department at BAE Phoenix was a good working group of people. Everyone was open to suggestions and gave out suggestions as well. We had new MBA employees that brought a fresh look at things and we had seasoned veterans that have been with this company a long time. It was a very good mix.
Hardest part of the job was the amount of work that was needed to keep this area up to d
Pros80/20 work schedule. Every other Friday off
ConsOther Accounts Rececivable team member needed to be more proficient.
Stable and challenging software development environment
My typical day involved working with Systems Engineering to review case studies, activity and sequence diagrams, and IDEF models for the implementation of the Vehicle Health Management System (VHMS) for the Bradley-A3 vehicles, then communicating these activities with my Software supervisor to facilitate coordination of effort.
I learned about the Bradley A-3 cavalry and BFIST configurations, the MIMOSA RDBMS equipment tracking system, and the methods employed by the US Army to coordinate development activities between their wheeled vehicle and communications sectors. It was also my first opportunity to work with a SEI CMMI Level V organization. I found their process methods and product definition to be superb.
Line Management was well organized, whereas project management was less stabilized (budget battles and schedule changes).
My co-workers were very skilled in what they did. Many had been working in their respective areas of coding specialization for many years. Others, having come from challenging technical environments elsehwere, performed well and rose quickly in the software hierarchy.
The hardest part of the job was interacting with rival companies that wanted to steer the course of BAE Systems development. Often their recommendations were counterproductive to building a proof of concept for a data-linked based decision support system for mobile field operators.
The most enjoyable part of the job for me was to get inside the world of systems engineering and apply my
Prosfrequent department lunches, good line managers
Consnot much visibility at the worker level, not able to exercise my coding skills
Questions And Answers about BAE Systems
What questions did they ask during your interview at BAE Systems?
Asked Jul 2, 2016
The questions I was asked were all about technical knowledge of Business Analysis and competency based questions designed to draw out experience and application of technical knowledge. It was challenging but I really enjoyed it. Be honest, be relaxed and know your stuff!!
Answered Jan 13, 2019
Why Aerospace and Defense?
Answered Nov 14, 2017
What is the work environment and culture like at BAE Systems?
Asked Jul 5, 2016
Culture in the FAST Labs sector is beyond terrible. They took away vacation time, coffee,cups, plastic wear and now plants. They are literally digging up a 15+ foot tree because they cut the plant service.. people are leaving on a weekly basis. Their supposed to hire 200 ppl and the number for the year is negative. They don’t show that though they show the hired number so they think people are dumb.. If you like to kiss butt then this is the place for you... I can’t live my life like that so I had to leave.
Answered Aug 17, 2019
You will never get a key to the golf cart they do play favorites very unfair with promotions and if you are a contractor look out they're gonna give you the Hard work and get rid of you plus you won't get overtime complain or ask questions and you are out,, pipefitter at large............
Play the game stay alive,
Answered Dec 20, 2018
How flexible are your working hours at BAE Systems?
Asked Mar 17, 2020
Any hours I can work Day or Night
Answered Nov 5, 2020
They typically aren't when busy. When it's slow, they can be flexible.
Answered Oct 27, 2020
What is a typical day like for you at BAE Systems?
Asked Mar 17, 2020
Lots of great Customers helping them
Out is my #1 priority! Very busy
Answered Nov 5, 2020
Supervision micromanages and is judgemental of their employees. Makes for a almost hostile work environment. Without actual care for the employees. You're just a number to them.
Answered Oct 27, 2020
What is the best part of working at BAE Systems?
Asked Dec 2, 2019
Me being close to home! Not s far drive
All the great Customers I work with!
Answered Nov 5, 2020
Pay & benefits. If you can deal with the work environment.