Overall Reviews at BB&T
Banker | Lancaster, PA | Jan 17, 2020
Terrible room to grow
Working at BB&T was a very interesting and stressful time in my life. My manager did nothing but tear her employees down. Making them cry almost Daily. You were expected to perform tasks not related to your job description and you also receive no compensation for doing work that is considered the next level up. Performing well on the Audits meant nothing because you would be turned down for promotions anyways when you asked about it. You could never do enough to satisfy what they wanted done. Called all the leads, talked to client about credit card promotions, made a referral on their accounts that they could earn better interest. Doesn't matter because you didn't mention that we also could help they refinance their auto loan. Maybe it should be taken into account how much the employees actually do instead of what they could be doing. Start praising instead of continually putting down the employees. In being there more than a year I have never felt more beaten down at a job when I was required to do 95% of all the work because I was a younger employee. You also are asked to do your managers work and the other platform workers work too. As if you weren't doing enough making sure you always greeted every client, account maintenance on the lines, talking about 5 promotions that were current, updating ID, Making referrals, birthday calls (all set on my plate, not divided between all the girls), ordering cash, ordering supplies, called about matured CDs (again all on 1 person, me....more
Market cluster leader | Bucks County, PA | Oct 9, 2018
Avoid at all costs in pa. Most poorly run company I have worked for.
Its hard to put into words how poorly this bank is run in the pa market. I started with 12 other managers and in the course of the year 5 quit and 3 were fired. Upper management is atrocious. The focus was different on a weekly basis. Morale was so low that in managers meeting they would tell people to leave the company. It got to the point that the theme of meetings for a few months was not complaining about the company or staffing. There were branches that would not open on time regularly in my region bc people were quitting constantly. Branches running on two employees for a day was not uncommon. I have been in banking for 8 years and i have never seen anything like the turnover here. I had three employees leave in 2 months for better pay elsewhere. Upper management would bulky everyone and the company culture is flawed. They eliminated sales goals and incentive on the individual level....leaving all sales goals to fall on the mgr since they were the only ones who could be held accontable. I was once told to have 20 business appointments a week and four personal loan apps plus business apps in a month. This place is horrendous. Clients also did not like the bank at all.
I was a top producing manager in my region, given raises, offered a larger branch cluster and recognized regularly on a regional level for performance. Everything i wrote is in light of the fact that i had it easy compared to others bc of my and my teams sales results...despite all of this, i never was ab...more
ProsManagers can structure their own day.
ConsAlmost everything imaginable. Some managers were called in from their vacations to handle staffing.
Lending Manager | Greensboro, NC | Jun 10, 2019
Great company that cares about it's employees and community
One of the first things I noticed, and was impressed with, about this company was the commitment to it's employees and community. The CEO of this company is very passionate and makes special trips to shake each employees hand as he makes his way down every aisle. And every year, BB&T does 8 hours of paid volunteer work to help out the community. I thought this was a very awesome thing that I have never seen in my 20 plus years of working. I have really enjoyed working for this company in the 3 and a half years of being in North Carolina.
My current role is a very satisfying one. I get to work very closely with management with process improvement, project management and risk oversight. The best part of this job is seeing the increased productivity and quality but also seeing the excitement on the end users faces.
Recently I have been asked to help out in our project management space to where I am responsible for creating timelines and ensuring those target dates and tasks are met. This has been part of my responsibilities as an oversight manager but on a whole other level. I have had to learn new styles, and expectations, from sides of the bank outside of mortgage and has improved my adaptability and prioritization skill set.
One of my favorite things I have done while here at BB&T was building out SharePoint sites. I was able to learn Nintex workflow/forms and created several programmed sites for automation and help tools. I have become the go to person inside, and o...more
Banker | Florida | Aug 5, 2018
Nice culture for a bank, but often to conservative.
As a 10 year veteran of BB&T in the Banking Retail markets. I have overall liked working for them, or I guess I would have moved on in not...
I had to retrain my brain when first starting, with the antiquated proprietary client computer programs they use. The system lags and moves slower than a snail. I should not be faster than a computer. A simple loan closing will take a day to complete, were as I once worked for I could have a car refi done in 35 minutes. I enjoy a fast passed environment, they do not give you the tools to be that way but expect it. Efficiency is not the bank's priority.
The conservative culture makes it very hard to help clients with their lending needs. Coming from another financial institution that could help about anyone based on their credit... I can not do the same at BB&T.
I have seen a staff of 13 now dwindle down to 6, with a very busy branch. More and more is expected of you. It is hard to know which HAT needs to be worn during the day. But, such is the times... I could go on.
They manage their own Health Insurance and have BCBS facilitate it. No other ins. is offered, making it not cost effective for a family plan. For several years the cost was almost 1/4th of my net pay. They refuse to go into the HMO market.
I feel that my skills have only been enhanced by my great clients, not by BB&T.
I have been passed up for 2 promotions because I was not bilingual.
Assistant Vice President | York, PA | Jan 16, 2019
High pressure working conditions
8:00am-5:00pm Mon-Fri. Some early morning or evening meetings and events. Travel required for most training.
Learned about working with business and commercial clients and meeting their needs.
Way too much pressure from management. Their bonuses ride on the backs of everyone below them.
Expect you to sell products and services to clients though they may not qualify for or want them just to meet sales goals.
Workplace culture is great but it seems that since headquarters is in NC, things are run differently in other markets further away. The BB&T motto is "All we see is you" but really all they see is profit and not what is best for the customer.
Too many products and services.
The hardest part of the job is meeting unrealistic sales goals in certain markets and doing more and more of back office's job.
The most enjoyable part is working with clients, meeting them, getting to know them, and helping them become more successful in their businesses.
ProsGreat working conditions
ConsMicromanagement, number of calls and meetings, health insurance is not as good as you would expect, back office support is lacking, too much of the job was doing tasks that another department could do to free up time, not very flexible with client decisions, they only want the perfect customer and all the others can go somewhere else
Banker | Austin, TX | Oct 8, 2018
It's a bank and they're very customer focused
The bank has a good training program, but ONLY if you are assertive and demand your required training to be without interruptions. You need to speak up because you can be told you will need to open and close, fill in for lunches, etc. when you're supposed to be studying or training. You can't do it outside of the branch and employees cannot stay late in branch for security reasons in order for you to catch up missed training. Missing training can cause you to get an unfavorable status and repeat the training. Also, some mentors (by title & experience) can be lazy and protective of their sales and commissions if you reside in the same branch as they do.
The bank is very customer centered so you need to like helping people. Coworkers can be aggressive with taking their breaks, but not letting you do the same or stealing sales. You MUST meet sales criteria to stay employed. Managers can take your sales too if they don't enter your info when they set up certain accounts you are not licensed to set up but you have brought in the client.
ProsUsually Mon-Fri with an occasional Sat once a month or so, Company treats employees as a valued asset
ConsSome mgrs take advantage of you and are never there, Your sales can "disappear" if your mgr has his own full time biz on the side and is never around
Loan Servicing Specialist | North Carolina | Aug 21, 2018
True needs of clients does not match productivity goals set
3 years of helping others. On the same day that I was rewarded for good work I would be reprimanded. 2 years of being reprimanded for helping too much, and being treated like I wasn't really helping. 1 year of being reprimanded for helping too little, and having a bad attitude toward helping the people who asked me for the kind of help that I was told not to offer. Working with a process that was abandoned by upper management behind the scenes. The people that I assisted had a high turnover instead of good training. I ultimately became a casualty of that. The success of helping so many lenders through so much change in process should have been rewarded. Instead the desire to highlight the length of time for this assistance, was based on a normal system and process with trained associates. I would say that this should be a good company to work for. Many may experience that. I always felt that I should, but didn't. There were many great aspects of the job and company, but I always felt like they were missing change before the bell curve. They are conservative, and may have survived through economic downturns, but others have as well and they are far ahead of where this company is.
ProsBenefits and pay
ConsCompany that does not back up it's associates in what they do.
Mortgage Specialist | Greensboro, NC | Jul 29, 2019
The worst job I ever had. Management is controlling and ver disrespectful. The department I worked in the manager showed a lot favoritism. This company is out of control and just down right messy. People here brag about forging documents to get money, build cases on people to get them fired to take their job makes others do other people work to avoid the other person from doing to much. A boat load of favoritism goes on here. The department I came from nobody was treated fairly because my manager and team lead were best friends. The manager liked some people and didn’t like some people and just by the way she carries her attitude you can tell if you the person she liked or didn’t like. The manager is the type of person to get on people goods side in other departments so if you try to make a complaint about her they don’t even listen because she has already tried to make it seem like you are the one in the wrong when really she is the one that mistreats people. This is not a company that will do right by you especially if they are already getting scammed by their own employees. I’m thankful I got to see how banks really operate I will never work for a bank again.
ConsFavoritism, discrimination, disrespectful, the manager helped someone get fired so she could take her job
Computer Operator | Lititz, PA | Sep 4, 2018
on overall BB&T gave me great transferrable job skills
During my last job with BB&T,I worked as computer operator. I mostly worked at night but also covered all other shifts. while at night I dealt with overseeing nightly processing relating to updating daily customers banking data. As the processes ran my duty was to ensure that if any error occurred to hinder progress I would resolve and if unable, channel it to the right staff for timely resolution. I had room to work independently and build confidence. Challenges created an opportunity for me to learn more. I worked with a team that had a common goal of optimizing our performance for greater uplifting of the data center operation. The most enjoyable part of the job is finding all in my department ran smoothly and finding solutions that other associates depended on.The hardest part of the job would be when I couldn't get timely solution from those I had to look up to for complicated issues. Other shifts included day to day tasks on data processing upon which completed information was needed by other associates. this also included administrative duties such user profiles and report definition. The hardest part was to find all I needed to do was not complete by the time my shift was over
Collection Manager | Charleston, WV | Apr 8, 2019
Responsibilities and Job Role
As a collection supervisor I was responsible for supervising 10 - 15 associates. Which included coaching and teaching them to reach corporate goals. I completed call monitors and audits to ensure quality. I held meetings as needed to deliver changes and review areas that could be improved on. I was responsible for writing and delivering monthly, semi annual and yearly reviews. Operated the department within established corporate policy and procedure. Upheld the highest respect for the associates and helped them grow in their positions. Enacted disciplinary processes when needed according to policy and procedure. Served on the hiring team to employ new associates. Reported to upper management as needed. Ensured that customer service was the number one priority. I was a BB&T banking officer. Ensured corporate deadlines were met.
The most enjoyable part of the job was solving clients problems and concerns. The hardest part was having an associate that would not buy into the position or culture no matter how much I tried to help them.
ConsMy postion was eliminated due to corporate restructuring.