Overall Reviews at Barnes & Noble
Lots of Customer Service...
Working there was a new experience for me but it is very customer orientated. EVERYTHING is centered around doing whats best for the customers and increasing sales, sales, sales.
Customer Service Associate / Cashier | California
| May 21, 2020
Great place to work at - good manager, tasks are taught and feedback often given. Got the chance to work with both books and merchandise. Even worked at basketball games, selling merchandise at the stall.
bare minimum of hours
mediocre, would recommend as a first job for teens fresh out of high school
good employee discount and flexible scheduling
Enjoyable workplace. Typical retail but with an educational twist.
I loved that we sold books. Almost every day I was able to interact with a fellow book nerd. I loved working in the children's department and showing kids the best books and helping them explore reading.
The pay is pretty terrible, especially for the amount of work required of supervisors. There's not a lot of time to complete projects because hours are in limited supply.
Management was flexible and dependable (depends on store manager's personality).
Poor job security.
Fun place to work
I worked at Barnes and Noble at the end of High School and through College and it was such an awesome "first job" that wasn't babysitting! The people I worked with were great and there were always fun events going on in the store. As an avid book lover it was the perfect place to work. I loved working in every section of the store. I would definitely go back to work there.
Business Development Manager | Nashua, NH
| Apr 13, 2020
Fun and dedicated coworkers, but completely disorganized.
Too many sales quotas to hit. Too much turnover. Very disorganized. A good variety of products and a pleasure working with the customers. Coworkers friendly and supportive.
I love this place
The managers are really great people, they like to make sure of how you're doing (both at work and in your personal life) and are always willing to teach you new things if you're interested. I truly enjoyed my time here at B&N. I still go visit them from time to time whenever I'm in the area or when I wanna get out of the house for a bit.
Customer Service Associate / Cashier | Waterbury, CT
| Feb 22, 2018
Barnes and Noble bookSELLERS
A typical day at work is clocking in, helping customers, making sure customers buy things, recommending titles to help customers buy more, and then cleaning up the store the best you can and the fastest you can. Despite their flaws, barnes and noble is an excellent company to work for. The culture is palpable. There are plenty of decent managers work with and you have take the good with the bad. The hardest part of the job is being someone who loves to read and who maybe slightly introverted, attempting to sell memberships and titles to people who quite frankly, don't want to be bothered. Overall this is a good place to work.
ProsBook discounts, advance copies
ConsJob Security is not there.
Customer Service Representative | La Mesa, CA
| Oct 11, 2019
ever adapting sales strategy with non adapting management
with the reliance of eBooks and other such advances the company tried to stay in the game but the management couldn't adapt to sales volume levels decreasing drastically
great benefits for employees and a great work environment
Aside from tasks I'm given through e-planner I'm left to work at my own pace. The managers will check in every now and then to see if I need anything (extra help, questions, potty break, etc.), but aside from that I'm left alone. Management is very understanding and flexible; if you have a family emergency or something critical going on, they'll be willing to find someone to cover for you until you come back. My co-workers are fun to talk to and I've made a majority of the friends I have now just by working at Barnes & Noble.
Pros30% discounts on books
Consminimum wage with no possibility of a raise until after a year, no health benefits for part-time employees