Overall Reviews at Barnes & Noble
Barista | South Bend, IN | Sep 29, 2018
Everyone works well together and looks out for each other. The managers care about the workers and they train them extensively. It is a safe and clean environment.
Customer Service Representative | Carle Place, NY | Nov 25, 2019
If you love books, great job
Book lovers will be happy. Nice environment to work. You will however be on your feet for your entire shift which can be tiring.
Pay is okay and hours are flexible.
Lead Cashier | Springfield, VA | Jan 14, 2019
Coworkers are great, the company is not
I loved all of my employees and coworkers. I enjoyed speaking with customers about books or helping them with their Nook devices. There is little room for advancement and the company promotes poor business decisions while ignoring the concerns of their employees.
Customer Service Associate / Cashier | Washington, DC | Feb 5, 2020
Good if you're liked by the managers
If the managers don't like you, you're in for a tougher time. Stay out of drama and keep yourself busy. Manager and floor worker turn over rate is very high, yet the managers don't communicate well with each other (had 4- 5 of them at once). Lots of opportunities for training though. Favoritism is very present.
Senior Customer Advocate | Lyndhurst, NJ | Oct 27, 2018
Challenging work for a National Retailer
A typical day in my position entails forensic research of customer claims; order history and fulfillment, payment transactions, inventory management as well as proposing amicable resolutions to complex customer service issues that benefit both the customer and the company as a whole.
Customer Service Associate / Cashier | Sanford, FL | Jun 10, 2018
I enjoyed going to work in the 3 years I was employed here. The management was friendly. My coworkers were always easy to get along with. Got a lot of experience with customer service as well.
Department Lead | Littleton, CO | May 26, 2018
Working with books is the BEST...but book-buyers are the WORST
B&N at the start was great; it was a bookstore. But the company has attempted to make itself a brick-and-mordor (that's intended) one-stop shop for all kinds of media and educational traps. That is, it was more important for us to sell memberships and expensive educational toys than it was to find the book the customer was looking for. Policies only validated customer arrogance and entitlement; employees are not protected, they are easily replaceable.
Customer Service Associate / Cashier | Chesterfield, VA | Jan 29, 2020
great place as a first job
this place was so much fun to work at. Barnes and Noble is a very laid back environment with great management. It's a great first job. They worked with my schedule for school and were super great when I had to call out sick.
Head of Digital | Roseville, MN | Nov 6, 2019
Bookstore with a focus on profit rather than people
B&N started great, and I loved the bookstore environment. I quickly realized that management cared far more about profit and pushing membership cards (REALLY pushing membership cards) than it did about its employees or customers. The employee discount was alright, but by the time I left they had started to cut down on them, particularly the cafe discount.
Job security here doesn't seem to exist, not in the way I thought. I was a full time Digital Sales Lead, a strong seller of the prized membership cards, and overall a good employee. They eliminated the Digital Sales Lead position one day and laid me off on the spot, along with 1800 others company wide.
Front End Associate | Tucson, AZ | Jun 10, 2019
Wonderful if you need a part time job with no benefits and if you love books.
Management was kind and willing to train you well, especially if you come on during the pre-Holiday hiring, but their talk of future potential was all lip service. The Manager I worked for retired 2 years ago so I can't speak to how the Broadway branch is being managed these days.