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This review is for the Epic IS Revenue Cycle/Billing area. BSWH promotes a very toxic environment.
Advice to Management (Who else is praying that someone reads this & actually acts upon it?): Review the behavior of middle (Epic application team) managers that do not know how to manage and treat people right. Baylor Scott & White Health (BSWH) has some very deceitful individuals that are only looking after themselves. I have experienced first-hand how they will say one thing to you and then talk behind your back to other employees, managers, directors. In the Epic Revenue Cycle/Billing areas, very few “managers” have little to no “management” experience – they either were hired from consulting (managing projects vs managing people is 2 complete different things) or have brown-nosed their way up. Either hire people with several years of management experience or have managers go through quarterly management workshops so they don’t forget industry standards for management training.
Most of the staff (coworkers) and managers are great people but there are a few in leadership that are horrible. They harass and micromanage their staff. Senior leadership talks a lot about staff engagement and work-life balance but they do nothing to reinforce a positive working culture. Like in most organization, Human Resources is of little to no-help, because they back the leadership and are mainly there to protect the company against lawsuits. Until the CTO, Epic VP, and Directors form a taskfor
Overall this Scott & White is a great place to work
• Routinely schedules new patient appointments, follow-up appointments, and hospital
Follow-up appointments; preparing paperwork for providers for these appointments
• Create/send consults and referrals
• Maintain patient records; demographics; medical history; obtain outside records
• Verify insurance and request prior authorizations; assist self-pay patients
• Knowledge of Medical Terminology; CPT and ICD 10 codes
• Prepares documents for charge entry
• Creates and diligently maintains a variety of confidential files in accordance with
Established policies and procedures, such as charge documents, department order forms,
Patient letters
• Accurately and rapidly types a variety of reports, forms and correspondence from rough
drafts, corrected copies or from a Dictaphone; effectively composes other routine
correspondence
• Promptly and courteously answers and screens phone calls for the office/department;
Routes calls as appropriate within established customer service guidelines; accurately
records messages and delivers to the appropriate party in a timely manner
• Prepares and completes patient forms, such as medical leave, workers compensation,
Social Security
• Greets visitors, guests and patients promptly and courteously; ascertains their needs and
Provides assistance in accordance with established Health Plan policies and procedures, or
refers to the appropriate party or department
• Creates and maintains department schedules; process requests for blocked times and time
Prosemployee benefits, room for advance, employer offers programs for employee education
Attempting to transfer within or leaving is nearly impossible
The ability to transfer within the system strongly depends on your manager. BSW policy is you must be in a position for 6 months in order to apply for a transfer. I get that this is to prevent someone for moving around all the time but there are times when you move into a new position and know it just isn't the right fit for you from the start. Being a provider this is extremely important to me as this is my CAREER not just a job until I get out of school. You would think that an organization that has spent upward of 10K or more training you that they would want you to be happy and keep you in the system. So when you voice that this was the wrong decision they should allow for leverage of this policy. Our management, in my new position, obviously does not. My old manager would have worked with me as she understand retention and this is a career and not just a job.
Also if you are thinking of becoming a midlevel at BSW think about this very closely.......you have to give 3 months...YES I SAID THREE MONTHS... notice of you leaving your position in order to be rehired there and to have your PTO that is left in your account paid out to you!!! This is the worse policy that I have ever seen. Most outside contracts do not have this long of a leave notice. It is as if they are saying if you leave don't think of coming back. Most employers out there want you to start sooner than 3 months. There defense is it will take that long for crediting but that is incorrect and
Prossalary is decent and benefits for midlevels is really good
Consleave of position and transfer of position policy for midlevels
I work on a wondeful PP, GYN, Ante floor. I would say these are the best nurses that I have worked with--teamwork, attitude, and work ethic. I am very happy here, and I would not consider leaving--only thatI wish to find a position in the Denver area to be near my daughters and their families.
A typical day at work is challenging. We have no support staff (unit secretary, techs etc.) therefore we do everything from patient, family care to emptying the trash. I love my patients. They are very diversified, from culture to individual taste. I like that. I have learned so much. We use the language line when necessary, and it is so rewarding to see the smiles on my patients faces when they understand the extent of my care. I try to meet my patients where "they are" and give them my total attention. Patient care is my HEART.
Management is hard! They are constantly asking more of us that has nothing to do with patient care. I struggle with this at times, because the goals seem to emphasize more corporate ideas than nurses ideas. But I comply, because my job requires that I do.
The hardest thing about my job, is that our unit (always staffed) has had to float to the med surge units, ICU, and ER. I never mind the patients, I just fill that we have become the "float pool".
Without a doubt the most enjoyable part of my job is feeling and knowing that I have met the needs of my patients and their families. You can not put a price tag on that!!!
We have nurse-to-nurse report at the bedsid
Prosreputation of baylor.
Consthe disconnect between corporate and employees
Great workplace but be mindful of the position you choose!
I applied for what seemed like six straight months before getting a job offer at Scott & White. I had gotten loads of interviews but no dice when it came to an offer. I'm a Registered Medical Assistant with both externship and volunteer experience and only ended up getting offered a position as a Patient Care Technician. I was excited but listen, don't do what I did. If you are overqualified in any way, shape, or form, do not work as a PCT. You're a CNA and if you don't want to stand on your feet for 12 hours with only a 30 minute lunch break, then this won't be the right fit for you. I lasted three months before I left. You're changing patients, helping them walk if needed, and everything else in between which includes peri care and the like. Although this is a needed profession, it is hard on your body. If you aren't doing this as a stepping stone into nursing, don't waste your time. If you are a phlebotomist or a CMA or anything else, don't settle for being a PCT/CNA just to get your foot in the door because it is physically demanding and there is no guarantee that you'll ever get transferred anytime soon, meanwhile you're out there breaking your back. There were CNAs I worked with who were doing their jobs from 5 years all the way up to 20 years of experience. Guess what? They all had knee, back, or some sort of longstanding body injury that was caused by the intense physical demands of their job. All for a PCT salary. They did pay well, I was considered inexperienced so
I enjoyed working for Scott & White and hope to return in the future. I felt that the "higher-ups" took good care of the nursing staff. At my previous job at another company, we wore many hats such as nursing staff, front desk staff, call center, janitor. At Scott and White, there was a cleaning crew, a call center and a full front desk staff. I was able to focus on just nursing duties.
I would give management a 4 out of 5 stars because I did feel one of my managers was biased. I did bump heads with a RN who had more experience then me and that manager took her side of everything and made it seem like everything was my fault. My most recent supervisor was very fair and very attentive and easy to work with.
Besides the one RN, the staff at Scott & White was excellent. We were like an extended family. I will truly miss working with them but I had to move on due to the commute and moving to a new city.
The hardest part of the job and this probably happens everywhere; the RNs look down their noses at lower level nursing staff. Luckily, for me we didn't have many RNs and all the CMAs and LVNs were like a sisterhood.
The part I enjoyed the most about the job was there was a clear job description for a CMA. We did not have to take phone calls all day long unless it was an emergency. The call center would make up a phone note and transfer it to nurse staff inbox. There was a janitorial service where you could call and someone would be there in minutes to help clean some
Prosdiscount in cafteria & gift shop, teamwork orriented environment
IMHO, self-driven performance and proper adherence to legacy protocol will receive the most appropriate recognition overall after the recent merger.
pros-cons: highly productive environment encouraging a lot of forward thinking to produce rapid development successes however, seemed to be hedged against a disjointed, non-linear series of projection voids most closely associated with legacy overlay/rework paradigms.
Management and the organization:
Understandably, the tail will routinely wag the dog but, more often than not, there was a most remarkable exhilaration when the unplanned exception was handled flawlessly and, while it may not have been a specific requirement, it was something I felt the project leadership encouraged us to plan for and was given the resources to ensure it was tested before it went to production.
Co-workers:
An assortment of skills from all walks of life. The common thread in each is the pursuit of excellence and attention to detail that comes from dedication to high achievement. Would work with any/all of them again and would scoop them up in a heartbeat if they ever needed work....and after 3 years and high retention I can only conclude that the caliber of the team was defined by those who put it together. Bravo!
Hardest part of the job for me:
Deciding which roll the red tape comes from next and having to go home in the middle of writing some great code.
Most enjoyable part of the job for me:
Sharing solutions I could never c
Proshighly productive environment for rapid development success
Conspervasive legacy paradigms
2.0
Human Resources Associate | Temple, TX | Nov 2, 2021
Hot Tea/ Red Flag Alert- Seek employment elsewhere
Where to start. I left BSWH on a good note. Willingly. Mostly due to them providing this illusion of everything being peachy keen and “we are in it together”. HR was rampant with blatant favoritism, you will NOT move onward or upward unless you are exceptionally flattering or a leaders favorite. This is regardless of education, experience or integrity.
There have been some shady lay offs since right before covid. They have a tendency to really lay the Christian values on thick, but when it comes to transparency if a complaint or retaliation issue comes up- you- even as an employee- are literally just another warm body/ liability.
All levels of management need review. (except Payroll, their the only department running smooth it seems.) For a vast majority of departments across the entire organization. They overwork and underpay EVERY level of employee.
There is a saying that when you are made an offer- negotiate higher every time?
That is The Truth.
This is due to BSWH being severely short staffed every BEFORE covid, and then lowballing like nobody’s business. It is easy to be “blacklisted”. They actually change the types of terminations periodically so whether you left on good terms or not can ALWAYS change.
Read your policies people, print them off. They will remove every trace and say that wasn’t it.
Overall? 2/5 stars. There is room to grow for very specific types of personalities.
ProsYou will learn how many wheels it takes to keep a medical org functioning, You will receive experience in every internal HR department. Benefits, Ops, Leave, Onboarding etc, They have good BSWH only benefits if you are local
ConsShort breaks if allotted, parking is a joke for main hospital, retaliation, low pay, internal investigations are just a phrase not an action.
I started working for the billing office doing collections and billing for multiple htpn physicians; Manager was nice until they let the coordinators and want to be in charge folks have the say so over your life and if you complained or seemed sad they would start a merry go round in and out of the managers office lying and saying things that weren't true. You basically had to report to these people that weren't the manager. If you told the manager something personal you best believe they knew it and they would play on it in others words use it against you. Listening to your conversations including professionals they would take the conversation and twist it bottom line if you didn't kiss up to them they would make sure the manager didn't like you and you will be called in the office everyday or every other day with real petty things like why aren't you using the a certain bathroom or why did you go to lunch and didn't sing happy birthday..Be careful of which HTPN facility you work for these people would find out personal things about you and start using it against you like what college you go to. Certain groups were treated better and if you talk to management about it next thing you know you are asked in a very very sweet and caring way to leave the department they would start saying things like "would you like to work closer to home?" As long as you allow certain groups to mistreat you nothing to good for you but the minute you stick up for yourself and say hey that is
ProsWork-Life Balance
Consmessy coordinators influencing managers to believe untrue things about certain co-workers
I left here a few months ago. I don't recommend working at the CVICU but the others are okay. The good: diverse and highly acute patient populations because they also do abdominal transplants on the CVICU for some reason. Central location. They have CNAs but none are proactive, so you just have to ask them to help you, you're expected to do stuff on your own and they're just an extra set of hands pretty much. They wont get people up without you. There are phlebotomists that get labs for you.
The bad: 2:1 ratio almost always regardless of devices, people can be paired on CRRT--you could even have 2 at once, or a balloon pump in one room and a CRRT in the other...totally unsafe. The culture is that the nurse must be strong and not complain and just suck it up. One single provider for the 34 beds overnight. The assignments are usually such that they don't allow people to expand their skills, you could take a class on something like a balloon pump but not get one til 6 months later because they give these to the same nurses, so if you're a new hire or an outside hire regardless of your experience, you have about 6 months to a year before you actually get sick people. On the other hand, they'll routinely give you EXTREMELY busy 2:1s that should not be paired, should be 1:1, so your workload during the shift is usually very busy.No resource nurse, they try to get bare minimum staffing at all times as far as nurses go. The hospital is a private one and is very much money driven.
Questions And Answers about Baylor Scott & White Health
How often do you get a raise at Baylor Scott & White Health?
Asked Dec 7, 2021
Annually
Answered Nov 21, 2022
Lol yearly
Answered Nov 20, 2022
What is the best part of working at Baylor Scott & White Health?
Asked Apr 18, 2020
My coworkers
Answered Sep 1, 2022
The patients
Answered Jul 3, 2022
What is a typical day like for you at Baylor Scott & White Health?
Asked Apr 18, 2020
7am to 530 pm
Answered Nov 26, 2022
Direct patient care and enjoyable.
Answered Nov 6, 2022
How long does it take to get hired from start to finish at Baylor Scott & White Health? What are the steps along the way?
Asked Jun 17, 2016
Hiring process went from end of August till beginning of October.
It consisted of applying, a few emails from the recruiter, emails sent out for your references to fill out.
Then a virtual interview where you record yourself answering a few questions. 1-2 weeks past, then you’re set up with a virtual live interview with the supervisor of where you’re applying to. Could last up to 1 hour.
After that, you submit your background packet for them to investigate and an oral board interview with staff members and supervisors. Following that, they will make their decision.
Answered Sep 18, 2020
8 weeks. They are very slow and poor communicators. It would have taken longer had I not been the one to reach out multiple times.
Answered Mar 4, 2020
How are the working hours at Baylor Scott & White Health?
