Overall Reviews at Baylor Scott & White Health
Nurse Practitioner | Temple, TX | May 5, 2018
Attempting to transfer within or leaving is nearly impossible
The ability to transfer within the system strongly depends on your manager. BSW policy is you must be in a position for 6 months in order to apply for a transfer. I get that this is to prevent someone for moving around all the time but there are times when you move into a new position and know it just isn't the right fit for you from the start. Being a provider this is extremely important to me as this is my CAREER not just a job until I get out of school. You would think that an organization that has spent upward of 10K or more training you that they would want you to be happy and keep you in the system. So when you voice that this was the wrong decision they should allow for leverage of this policy. Our management, in my new position, obviously does not. My old manager would have worked with me as she understand retention and this is a career and not just a job.
Also if you are thinking of becoming a midlevel at BSW think about this very closely.......you have to give 3 months...YES I SAID THREE MONTHS... notice of you leaving your position in order to be rehired there and to have your PTO that is left in your account paid out to you!!! This is the worse policy that I have ever seen. Most outside contracts do not have this long of a leave notice. It is as if they are saying if you leave don't think of coming back. Most employers out there want you to start sooner than 3 months. There defense is it will take that long for crediting but that is incorrect and ...more
Prossalary is decent and benefits for midlevels is really good
Consleave of position and transfer of position policy for midlevels
Registered Nurse | Dallas, TX | May 27, 2020
Do not recommend for CVICU
I left here a few months ago. I don't recommend working at the CVICU but the others are okay. The good: diverse and highly acute patient populations because they also do abdominal transplants on the CVICU for some reason. Central location. They have CNAs but none are proactive, so you just have to ask them to help you, you're expected to do stuff on your own and they're just an extra set of hands pretty much. They wont get people up without you. There are phlebotomists that get labs for you.
The bad: 2:1 ratio almost always regardless of devices, people can be paired on CRRT--you could even have 2 at once, or a balloon pump in one room and a CRRT in the other...totally unsafe. The culture is that the nurse must be strong and not complain and just suck it up. One single provider for the 34 beds overnight. The assignments are usually such that they don't allow people to expand their skills, you could take a class on something like a balloon pump but not get one til 6 months later because they give these to the same nurses, so if you're a new hire or an outside hire regardless of your experience, you have about 6 months to a year before you actually get sick people. On the other hand, they'll routinely give you EXTREMELY busy 2:1s that should not be paired, should be 1:1, so your workload during the shift is usually very busy.No resource nurse, they try to get bare minimum staffing at all times as far as nurses go. The hospital is a private one and is very much money driven. ...more
Registered Nurse | Lakeway, TX | Feb 3, 2020
Do Not Work at the Lakeway, TX location!
The BSW Lakeway Hospital is still trying to get away from the stigma associated with it's former name of Lakeway Regional Hospital. And the current "manager" of preop/pacu at the BSW Lakeway Surgery Center is not helping the case and needs to be removed immediately. You will have literally have PTSD after working with this person. It is seriously that bad, hence the sign-on bonus. The turmoil is not worth the pay. This "manager" has lost 8+ employees in the past year alone, and several more left before that once this person became the "manager." There is high turnover here. Even employees wishing to transfer to another deparment/facility are never allowed to so they end up resigning. Everyone leaves because of issues with this person. Countless employees have reported this manager to HR but yet there is never any recourse, which is highly suspicious. This person likes to be called the "Manager," but is actually the unit supervisor, is paid hourly, and is included in the nurse-to-patient census ratio but yet never helps the unit or takes patients. This person is an unfathomable micromanager who displays gross favoritism, lacks leadership and critical thinking skills, does not foster team work, keeps others down who excel and are professional threats to her, keeps a tally of any and all employee mishaps (even those benign and innocent in nature) and has misused them to fire employees at-will if they're not on the "favorites" list. Hiring employees is costly for a company, and t...more
Certified Medical Assistant | Waco, TX | Sep 30, 2019
In a typical workday, you will hit the ground running so make sure you have your "Starbucks". In some departments, there will be times you leave after 5 pm if working in a clinical setting. I did learn a lot in my short time employed thanks to the wonderful senior staff that took the time to show me my duties involving the clinic. Management seems to be on the physician's side no matter what, which result in no resolutions on the employee's part. Human Resources is the hiring Manager. No professionalism when a Physician is discussing an employee to another employee that's not management and doesn't have a rank. It was really hard, in the beginning, being the new person you know when you're trying to learn the ropes, how the clinic flow works, being judged and trying to fit in with your new surroundings. The hardest part of the job would be going into work every day feeling you're not good enough because of all negative feedback; no positive feedback for the "newbie", office politics," he said", she said", creations of a hostile work environment. The most enjoyable part of my job was working with pediatrics and geriatrics, they brought sunshine on a cloudy day. You never know what they'll say next.
ProsLearning new skills
ConsShort lunch breaks, late hours, Changing of family doctor, no say on how PTO is used.
Customer Advocate | Temple, TX | Mar 28, 2019
Customer Service Advocate
Providing Scott and White member’s to receive the most accurate health plan benefits for their, physician’s, and facilities. I help determine eligibility,benefits, financial responsibilities, specific procedures or treatment for all Scott and White health plans. Informing members or physician’s on how a they should obtain referrals and authorization’s for specific services. Verifying if Provider or institution is in our Scott & White network. Going over claims with members. Helping them understand there copay, deductible, coinsurances and out of pocket max. Helping members understand why claim was denied and calling provider if needed to assist them with resolution. Assisting members with providing interpreter / bilingual/hearing impaired services. Directing members to other resources such as IT for web assistance, People Place for HR matters. Helping Medicare members with their payments and billing issues. Documenting all calls in MACESS and checking to make sure there are no other notes in member’s account that are pertaining to call and using all other resources such as SMV, Support Point, and MACESS to assist member. Making sure that all HIPAA guidelines are followed.
ProsNice people to work with and good benefits
Medical Social Worker | Dallas, OR | Feb 28, 2019
Baylor went from a top knotch healthcare system with great service to patients and emphasis on staff achievement to a run of the mill sub-par medical location that demeans staff, counts cents when looking at patient care - which includes how many labs to run, which tests are taken and what limitations specialists are placed with. Patiences come back multiple times to get correct diagnoses. Staff have impossible caseloads yet are still given demands to do more. The morale is in the commode. Staff meetings review how the team isn’t meeting low cost over and over again. It’s so sad to see a phenomenal organization go so wrong. And health insurance, oh no, it’s cheap, but your md can only run the tests the orverarching organization says it can. You can only see baylor mds unless you want to pay a fortune and if the RX you NEED is not on formulary, you better pray the pharmaceutical company has a prescription resource for it. Some employees have been given a price tag of 5K or over on a medically necessary drug, and appealing - good luck. When your employer runs your insurance plan and they say it’s not on formulary, so sad to bad. Overall, it’s not a joke when I say - run, run, run away from any job to do with Baylor.
ProsYou have a job
ConsYou want a new job or To call in sick everyday you work for baylor.
Registered Nurse - Medical/Surgical | Fort Worth, TX | Apr 2, 2019
It has it's ups and downs.
Typical day, someone called in with no replacement. Running to stay a float largely due to functionality of the unit and ways to communicate with your peers, the doctors, pharmacy, and other departments is time consuming. Management on my floor wasn't very present. Culture is multicultural, fresh nurses to many veteran nurses of all shapes, sizes and colors. The hardest part was working with no secretaries. Also, the use of these thick Nokia dial phones to call any and everyone. Finding a number and going through the prompts and leaving pages and waiting for a call back was incredibly stressful in a fast paced environment. Techs were not held to higher standards. The most enjoyable part was the interface of the online employee websites and portals. Navigating these can be overwhelming, but Baylor's is nice. As with any hospital system you feel that the integrity of your work is going to always be compromised because of some underlying incentives beyond your control.
ProsNavy scrubs, starbucks in house, great educators, not so strict management
ConsParking, food down in the cafe, not the cleanest, communication technology is very disruptive
Senior Patient Services Representative | Temple, TX | Jun 20, 2018
Great place to work!
I worked at a McLane Children's specialty clinic in Temple. The staff is amazing. Of course, there are always 1 or 2 people that get under your skin but when I can only think of 1 or 2 in the entire building I think that says a lot. I loved the time I spent there and it was the first job I had that I loved coming to work. The company seems to really care about the employees and works hard to make it a great place to work and to make sure that everyone is heard. Even when we were very busy the environment always felt very laid back. The great part for most of the time I was there was that there was respect. There was not a lot of micromanagement. That began to change with the introduction of new staff and unfortunately changed the work environment prompting me to leave.
I am not a religious person and was initially concerned about the daily prayers on the overhead speakers but I actually enjoyed them. Other than the daily prayers the religious aspect is not generally felt but is there if you look for it or want it.
ProsEmployee involvement, friendly staff, fun workplace, group activities
Consworkload, benefits, pay
Patient Access Manager | Dallas, TX | Jan 6, 2020
Dont Work Here
Baylor Scott and White has really declined in their culture of treatment towards their employees. They used to care about their employees and support them; now-a-days its more like over-work and disregard any needs the employees have in order to provide great service to patients. Employees are over-worked and under-paid not to mention that the management in many departments has run off some of Baylor's best talents. I was pregnant with twins after working there for 4 years and was threatened to be fired for not physically transporting patients; my job or position was in registration and finance, not patient care and transportation. My condition was dire as I was on restriction, had a miscarriage at work and lost one of my twins after pushing a 400 lb. patient to another department. There was no concern by management and ultimately was placed on bed-rest for the remaining pregnancy. HR refused to call me back after sending in releases from my physicians to the point I had to escalate the issue to the director of HR. No thanks, I can be mis-treated with no job, not get paid for it!
Call Center Representative | College Station, TX | May 5, 2019
It’s okay at first but a lot of people quit and it gets really busy.
Working here has its ups and downs.. you get GREAT benefits & ok pay. I wouldn’t say you could solely live off your check from here. I felt like mentally I was going crazy in the contact center, getting yelled at by so many patients. Like any call center the turn over rate is HIGH. So, when fully staffed you get time in between calls to relax but when short staffed you will feel trapped. They are really strict when the call volume is high too. If you take a break from the calls for even 35 seconds they’ll come ask why, ugh. I mean they do provide food sometimes and everyone’s nice its just obviously about the patient first and not your sanity or mental health, but that’s just any job.. a call center is just a little different you really do have to be able to mentally handle it. It’s also pretty hard to leave the call center. It took some people 5 years. Oh, and PTO does rack up pretty nicely for days off!
ProsFree lunch on Monday’s, Benefits, nice coworkers, PTO, sick days
ConsHIGH call volume, NO down time, pay is okay, mean patients, strict