Customer Service Representative | Brighton, MI | Aug 31, 2019
It was a very relaxing environment to work in and a good starting experience. (Part Time Employee)
A day at customer service started with making sure everything was clean and organized. You had to make sure that the Store Pickup section had all of the items there for the morning and that all returns and downtime forms were taken care of, as well as double checking with the warehouse team to see if recycling and PRC were handled properly and put away/shipped. During the day and further in to the afternoon, you want to make sure that all counters, desks, computers and surfaces are clean and presentable for the customers. You will take the majority of returns during this time and when received you want to inspect the items, and if open, open them and see if all of the required return items are present for the return. When the inspection is complete or the item was not open, you would make sure to put them in the right tote for returns or shipping according to the tags printed for the product (applies to open items only). At customer service, you would also make exchanges and price adjustments. Both are similar to the return process, exchanges being a return with the added purchase, and an adjustment requiring you to either apply promotional coupons or look up online prices for both Best Buy and other online competitors. Store pickup transactions are another duty you have as a customer service rep. When the customer approaches, you ask three questions to start the interaction; "What is the last name for the item you're picking up today?", "May I please see your drivers license
ProsAmazing employee discounts and stock options.
ConsVery, VERY, minimal benefits for part time and little hours a week for part time.
First of all show up to an interview that is supposed to be for full time and was offered part time for some reason but I had to accept. Everyone dropped the ball from day one. Managers had me in on a day that I specified I needed off because I had a wedding rehearsal to be at where I was best man. Literally before day one. I go in there just to find out that they aren't even prepared or had the necessary tools somehow to complete my new hire paperwork, even when a manager came in to try to help on his day off. Also they had on my paperwork from day one until the day I left that my first name and middle name were one in the same, which caused all sorts of confusion and avoidable mishaps and despite my efforts was never able to get it corrected. I believe this to be the reason why I was more than 2 months late on receiving my travel expenses reimbursement for the pointless training seminars they somehow deemed necessary. All of that confusion and a work week out of my life away from home is not worth the little amount of training provided. It did not really benefit anyone, and it just overall seemed like a mismanagement that with a few shifts could be less expensive and more cohesive for the company. It got to the point where I had to go to a manager to get my reimbursement, she ended up pulling it out of the cash drawer because I got a notification that I was about to miss out on it entirely. I never fully had access to this portion of the HR website to report my spending bec
- A typical day is non-stop helping on middle aged to baby boomer generations that know absolutely nothing. The job takes alot of patience and knowledge to do efficiently. While most employees know very little they can easily make up issues/solutions just like actual scammers in order to make a sale.
- What I learned is that when you work for Geek Squad you choose what kind of employee you want to be. Because of my military/college degree background my morals/ethical views are higher then the normal employee in retail. Therefore I do what's best for the customer always and only sell what is needed and I push nothing- I do my job the right way. Other then sales the workplace is highly motivated by surveys. If your someone like me your customers surveys are always very high in customer satisfaction and management will typically come to you for promoters- in my case also for knowledge with stubborn computer issues. The way side to this is while your doing everything right in a way that you think would make you a "rock star" (highest performance matrix) you are instead placed as a "solid performer" (avg employee). Meanwhile the so called "rock star" employee scams his way to the top via scamming/intimidating services for higher sales, doing very little of other required job duties, as well as doing Manager only duties ie. Green Initiatives and purging(QA /management work). Magically through management politics this bottom feeder with no educational or real assets to provide the
Retail - great if you're in high school or going to college,,,otherwise...
Part time hours at the discretion of a leadership team generally in their 20's with maybe a bachelor degree or maybe going to school - for the most part, the leaders in the store I worked for had been with the company since high school. My immediate superiors were 19, 20, and 26 when I was hired for a seasonal position.
Promotion ONLY from within, but one must sacrifice their lives for the store location to first achieve full time status and work a minimal time period [2 years or so] as a full timer prior to even being considered for any leadership position. You will work multiple areas whether one has the knowledge to sell in the department or not, and you will always work the weekends no matter what if you wish to succeed - I listened to my peers complain of missed weddings, funerals, birth of relative's children, concerts for which they requested off and purchased tickets well in advance and ended up having to cancel their plans under the threat of losing their jobs...these all were the full timers...meanwhile, one supervisor missed approximately 2 full months of time during my tenure only to come back and be promoted to another position in the store - and miss another 2+ weeks within a month of the promotion!! The "fix" is in, at least at this location...they know who they're promoting as soon as the position opens.
Sales and customer service experience is appreciated, but all developed personal skills are laid to waste for a customer intrusive sales technique wher
ProsFantastic Employee Discounts, great comradery with peers, decent culture
ConsScheduling hours and dayparts inconsistent, Young inexperienced leadership, promotion nearly impossible
A lot of people seem to like working there, but it definitely takes a certain type of personality. You need to be pretty outgoing, able to handle a busy environment, and able to learn and keep up with a ton of information in a short amount of time. If you can't do even one of these things well, the job will be torture for you--especially if you're in sales--and you will not keep your job or get very many hours. Even if you can do these things, you have sales quotas to meet if you're in sales. If you don't, your hours will be reduced or you will be removed from the schedule completely as they keep hiring new people. Some of the areas of BB seem understaffed, too, like Geek Squad and the Computer Sales areas, and this adds extra stress in those areas--especially since a lot is expected from these two areas and they both tend to be among the busiest.
In my opinion, the training does not put you in a position to be successful at BB. For a job that pays as little as BB does, they sure have a lot of picky rules to learn, and you have to be familiar with so many products--especially if you work in Computer Sales. They sit you at a computer for hours for about two weeks to "learn" a completely ridiculous amount of stuff that there's no way you're going to learn that way, and then they basically throw you out on the floor without making sure you know where everything is in your department or giving you time to learn about all the specific products on the floor customers will ask ab
Prosflexible scheduling, some benefits, being around great products, some of the people
Conspoor training, not enough hours, can be too fast-paced, too much to learn too fast
Easy Seasonal Warehouse Job Just What I Needed to Get Through a Period of Unemployment / Under-employment
I was hired on via York Companies to work 2nd shift at the Best Buy Warehouse in Shepherdsville, KY during their peak 2014 holiday season.
The Shepherdsville, KY warehouse is organized into two Departments: ".com" & "PRC".
".com" refers to the department that processes customer's Christmas present orders placed via bestbuy.com for shipment, and "PRC" is the product returns department.
I did not start until Dec. 5th, but those who were hired just prior to "Black Friday" in the month of November as I understand it had to work 12+ hr. (4p - 4a on 2nd) shifts, for a couple of weeks over that timeframe. So lots of potential hours, and lots of mandatory overtime = pretty good pay, for those willing to do this type of work.
For me, it was just what I needed to get me through a period of unemployment until I was able to land at my next full-time job. Just enough money to pay for my own family Christmas, mortgage, bills, etc.
Buy the time I got onboard it was already after the tip of the peak seaon, with 10 hr shifts only 6 days a week, and quickly 8 or even 6-7 hour shifts later into December.
On January 4, 2015 I was moved from the ".com" department over to the "PRC" department as the peak period was effectively over as you would expect after Christmas and New Year's for customer orders.
While in the ".com" department the jobs I had included "singles" packing (small packages) "non-con" packing (larger packages up to 50 lbs. and some TVs, etc.), and gift car
ProsEasy work, paid breaks and lunches, nice people, safe workplace.
Conscommute time, repetitive nature of assigned tasks, no benefits via temp agency, no or low permanent employment potential
Merchandising Specialist | Owasso, OK | Jul 27, 2019
Merch Experience and Daily Life at 1401
Merch team is morning shift. During nonholiday hours, we are at the store at around 6AM to 7AM. Ending hours vary on labor for that week. I know our full time individual doesn't leave until around 2 or 3pm. The rest of us are part time. We are a smaller store. Part time folks leave anytime between 12-2PM.
A typical day can go like this: You come in, check for corporate batch pricing (they dont have electronic signage yet), team up with your coworkers, if they are scheduled, to put out the price tags, open box pricing, and scan the bulk stacks with your hand held system. At 8AM, you check for final corporate pricing, print it and put it out. From there, you and another team member will began checking functionality of in store displays and turning on TVS and Laptop/Desktops. Anything that is not working will be logged on the handheld. Depending on the work load, you will begin working on planograms or downstocking until your shift ends. At 10AM the store opens. While you are doing planos or stocking, you will have customer interactions that may or may not happen. It can get annoying when you are working on a task and you get interrupted, but remember, customers first!
I had never done merch when I transferred to the department. Everyone on the team and management were super helpful and patient with me as I learned how to do planograms and become functional in my position. You learn the following: how to do and read planograms, construct and deconstruct displays for sai
Excellent place to work for, a lot of growth potential, very supportive management.
A typical day at work at Best Buy was to clock in and go to my department. I would make sure there wasn't any customers that needed help and I would check my sales for the previous day and what I'd like to do for that day. I would then go around and check with the other team members how their numbers were and motivate them to do more and increase in all areas and see if they needed help with anything. I would also ask them if I could improve on anything so as a team we would be able to grow and accelerate faster. I would help customers in my department through out the day as needed. When other departments would get busy I would see who was available and send the best qualified person to help that department, sometimes it was me. If there was any down time I would take educational courses on products or services we sold and do some research on the products we carried in our department and in others. I would also go around cleaning the department and making sure all the demos worked. Sometimes I would head to geek squad and help out the tech bench, go to customer service and help with returns which became one of my favorite positions. Other times it would be the cell phone department, cashiering, home theater, etc. For a closing shift I would also make sure there was stock of the product we carried and a facing for it, correct pricing, make tags etc. Other days I would set up displays and work on schematics or plan o grams.
I learned a lot at Best Buy, this was probably one
ProsPhenomenal company, wonderful people, great training, supportive.
ConsLack of flexibility in schedule, limited selection on some products.
I admire the enthusiasm of the team; it's a great feeling coming to work with my team ready for the challenges ahead (mainly my supervisor and co-workers - dis-includes management for specific reason). A typical day at work is usually busy, accuracy does take a small but extra amount of time, speeding through details is not my way of teaching the people whom enter our store about their computers, knowledge is truly power for the customer but, retail isn't exactly accurate with the information details of the computers we sale which causes returns due to managements way of training while on the sales floor. I learned that technicians are detail oriented; like myself. I find it glorifying when a customer gives me a compliment for giving them my honest opinion on hardware and explaining why services are truly important to have a working computer for the few years to come. In sales revenue is king even if the company loses money on returns and of course losing service opportunities by not giving the customer a sense of need for the services Best Buy offers which are excellent and bests most of companies today, also explaining to a customer why a computer wouldn't be for them and their work, career or for their specific software. My co-workers agree they are very enthusiastic for having the information they need through my research for the hardware we sale. Gives them motivation, a happy look toward the reason we are there working together and not against each other. The hardest pa
Prosconsulting and recommending the right hardware
Consmanagement seems to thrive on speed over accurancy
Your typical day at Best Buy involved coming into work and digging right into the previous days numbers. You then compared them with your monthly targets and looked for opportunities and victories. After that was done, you hit the floor and checked in with all of the associates to ensure that they knew what their goals were and how they were performing for the month. You then made sure that every customer coming into the store was contacted properly and efficiently. In between customers and employee conversations there were Customer issues that you had to resolve as well as employee issues. You were also in charge of scheduling, labor, employee reviews, staffing, training, employee accountability and performance management, implementation of weekly and monthly business initiatives.
What I really learned from Best Buy is that in any line of work you choose, you have to come in to work with a smile on your face,a plan and prioritization's. Retail can be a bit unpredictable and you have to be ready to change in a matter of minutes. You have to be able adjust in a face paced environment and you always have to have a plan B, C and D. More importantly, I've learned that your people are the ones that make your job rewarding. When you promote employees that you yourself have hired, trained, and mentored, you've truly done your job. From a business perspective, I've learned about P&L profitability, marketing your store in your community and surrounding area, how to buil
Questions And Answers about Best Buy
What is the work environment and culture like at Best Buy?
Asked Jun 11, 2016
Very relaxed and chill
Answered Dec 22, 2020
If u are on the managers good side u are ok but if they dont like u they will make ur work day miserable till u quit. I have heard that from a gm directly. They want to keep turn over low so they can bonus better so if u quit it doesnt hurt them.
Answered Aug 28, 2019
What is the best part of working at Best Buy?
Asked Oct 3, 2019
The coworkers and some interactions with customers
Answered Nov 19, 2020
We used to have a lot of benefits, they cut back a lot. I would say the pay and discount are still good. Health insurance is extremely expensive even being a younger healthy adult.
Answered Oct 16, 2020
Do u get paid once or twice a week at best buy
Asked Oct 18, 2016
Fridays every 2 weeks
Answered Aug 15, 2019
Once every other week
Answered Jun 3, 2019
What benefits does Best Buy offer?
Asked Jun 15, 2016
Answered Nov 16, 2018
401K, part time health help, full time norm. benefits
Answered Feb 15, 2018
Do they drug test?
Asked Dec 23, 2016
Only job in store that gets drug tested is inventory
Answered Sep 8, 2020
Yeah they do. I got offered a job as an advanced technician. Florida.