Bright Horizons Family Solutions

Working at Bright Horizons Family Solutions: Company Overview and Reviews

Bright Horizons Family Solutions
Bright Horizons Family Solutions
2023 reviews
Bright Horizons Family Solutions Ratings
Average rating of 2023 reviews on Indeed
3.4Work-Life Balance
3.3Pay & Benefits
3.2Job Security & Advancement
Watertown, MA
$1B to $5B (USD)
Education and Schools

Popular jobs at Bright Horizons Family Solutions

 Average SalarySalary Range
Childcare Provider
165 Salaries reported
per hour
Preschool Teacher
141 Salaries reported
per hour
54 Salaries reported
per hour
Substitute Teacher
13 Salaries reported
per hour
Lead Teacher
30 Salaries reported
per hour
Salary Satisfaction
Of the employees are satisfied about their pay
Based on 1673 reviews
Health Care
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
Stock Options

Bright Horizons Family Solutions Reviews

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Overall Reviews at Bright Horizons Family Solutions

Case Manager | Broomfield, CO | Jun 20, 2019
Great Training, Awesome Managment, Friendly Employees and Free Food!
If you want a new job that is a step in the direction of a strong and stable career that supports you, challenges you and allows you to work independently. This is it. The interview process was very straight forward and typical questions, two management employees asking questions and answering. I feel they look for eager and sociable employees. DO NOT WASTE PEOPLES TIME AND NOT WANT TO WORK. I've seen people in my training class so far that should not have been hired due to them being constantly late to work or not applying themselves at all during training. Do not just everyone that works here a favor but yourself and don't come here. You'll most likely come back to this site and say a bad review YOU made the experience bad, not the company. They put a lot of time and effort into training and supporting you none stop. They offer variety of work schedules to choose from. The title is an understatement really to what this job has to offer. I am a case manager and I have to say this is the most thorough training I've ever been through however its unnecessary to have the teacher ringing bells to get peoples attention. Its childish a bit and annoying lol it works don't get me wrong but that's just me. When I went from the training room to the office space, I was prepared enough to manage on my own without asking too many questions or not knowing what to do. People don't hover here which is good. They really do set you up with success and let you fly on your own if you want. If yo...more
ProsSupport system, valuable and great training structure, constant work to be done, friendly employees and management, lunch room, cubicle office space, double monitors, elevators, controlled access into building via key badge, casual work attire
ConsShort lunches, Starting pay could be better for the area I'm living in, Entire building temperature is kept very cold
| Utah | Aug 22, 2019
Poor management
Local management, quite frankly, ruined my experience. My role was ever-changing, which allowed the administration to use myself (and others) as scapegoats when something went awry. Likewise, when something within the purview of the administration did go wrong, I neither saw them take responsibility nor did they ever make an effort to rectify those issues. The administration held performance reviews and one on ones that were mostly used for gossip about other employees and not for actual performance improvement. Given the nature of my role, employees complained directly to me about rumors and gossip they had become aware of. Similarly, a handful of employees expressed discontent with the fact their employment offers were not being honored. Many were promised certain pay rates/raises, time off, child care discounts, and promotions that never materialized. I, myself, was promised a raise after 3 months that I was never given. I was likewise granted time off for a holiday in my acceptance of the job. Upon returning from my vacation, I was greeted with remarks of "must have been nice to have that time off while we were all working" and “not all of us got to take that much time off like you did.” So sure, you can take time off, but prepare to be endlessly reminded and berated for doing so. This is an indicator of bad culture. My role was also consistently undermined by the administration. A number of my direct reports were strangely promised my job by the administration. Further c...more
Preschool Teacher | Greenwood Village, CO | Jan 11, 2019
Absolutely loved my job/not the pay
I was a lead Infant Teacher at Fiddlers Green. Loved the staff the families and management. My issue was low pay for someone who is working towards their Directors Certificate. I know they offer free schooling but it comes with a 2 year obligation and not a big pay raise. I made 14 dollars and was given .40 cents for my yearly raise and I lived in Englewood Colorado. 14.40 does not cover your bills what so ever when your rent is over half your paycheck. I left for a job that pays 16 hour because that's more of a reasonable wage to balance the cost of living. Mind you I'm lead Qualified, with complete Courses such as ECE 226, ECE 220, ECE 103, ECE 111, EQIT (going towards being director qualified by the end of this year) and also a level 2 credential on PDIS with over a 100 hours of personal experience time (5yrs experience with children) plus im still in school working towards getting my Associate's Degree in Early Childhood Education. I was only worth .40 cents which felt like a huge slap to the face for all the hard work I do. I also opened the second nido room in my school successfully and built great bonds with all the families. I would love to go back but not until the company realizes they need more than schooling being paid for, more than a 401K, more than paid vacations, more than insurance. We the STAFF need more of a balance with the cost of living because the cost of living keeps rising but we're only getting change as a raise..I was told in my yearly review...more
ProsGreat working environment
ConsVery Very low pay for lead Qualified teachers, Very Very low Pay raises/ yearly reviews
Substitute Teacher | Richland, WA | Jun 15, 2018
Amazing Place to Work
I love working here. The first day I walked in, I felt so welcomed and that they really wanted me to be there. The training they provide is long and feels never ending but is actually so helpful. You learn about all BH policies before you are even allowed to be in ratio in a classroom. Communication from management is amazing. We have a daily digs paper that has useful information we might need to know that day. Management is super supportive of staff. Lead teachers are provided with weekly planning time (1hour per week). They make a schedule for the next week usually by Tuesday but by Wednesday at the latest. If there’s something on the schedule that doesn’t work or a mistake, they put out multiple drafts. Because they have multiple subs, we are not understaffed when people request off. The day runs like normal. I am always given encouraging words about how I am doing, even on bad days. It is not hard to get our job done because we are provided time to do so. If you are a closer in a classroom and didn’t have time to finish your closing duties, management will step in or have someone else and finish your closing duties for you. There is monthly staff meetings with mini trainings and communication about things going on in the center. We are paid for all our trainings included the required STARS training for childcare workers in Washington state. This applies even if the training is not provided by Bright Horizons. We are also paid for things like CPR training, ...more
ProsHighly supportive environment, communication, great kids, hour lunch, breaks
ConsSubs don’t get a lot of hours.
Preschool Teacher | Morristown, NJ | Jun 1, 2019
Good Company; Experience will depend on your center
If you are genuinely interested in child development and contributing to work/life solutions, then I highly recommend this company. It is a great place to grow and develop your skills. For the most part they care about the well-being of their employees and have many supportive resources/benefits for you. The pay isn't the greatest in this industry, but that doesn't mean you can't negotiate something that works for you. Also, remember this a huge corporation that has many departments! Being a positive influence in a child's life was definitely one of the best parts of the job. <3 I personally didn't have the best experience with this company due to the center I was in; however, I see beyond that and can tell you it is one of the good companies that values its workers. My advice to you is to really be present during the interview where they show you around the center and let you interact with the children and staff. Be very observant and possibly ask to interview at multiple centers so that you can find the one that is a good fit for you.If EC teaching would have been my passion, I would've been more proactive about improving the situation instead of resigning. Aha moment... when a company grows so's challenging to have every center/franchise/location be as equally committed to its mission and values. Even harder to reach toxic employees. Skilled regional managers are truly invaluable. As is hiring good people. <entrepreneur insight> I BELIEVE IN YOU! HONOR...more
ProsOpportunities for growth/self-development, career advancement, job security, paid staff meetings, engaging, fast paced, work-life balance, benefits
Conslow wage, can be stressful with all the multitasking, limited support from coworkers/staff, minimum ratio, contradicting practices
Chef | Iowa City, IA | Jul 17, 2018
Not a Good Place to Earn a Living
The main problem with working for Bright Horizons is that, unless you are in administration, you cannot make a decent income - especially if you have a family. The demands of working with young children are quite stressful, and some of their initiatives and requirements in the classroom are, quite frankly, ridiculous. No plastic because it provides an unnatural feel? Really? Family style dining for three year olds? Really? Don't even get me started on Teaching Strategies Gold and Documentation Boards ... I sincerely question the ethics of this company. They pride themselves on being listed as a Fortune 500 "Best Companies to Work For," which is based upon employee survey results. However, most of these surveys are conducted within the first three weeks of hire, which is going to bring the scores up since the new hires haven't had time to fully experience the scope of the company. For employees that are already there, most of the time there are incentives given for answering positively on the yearly surveys, and the bosses tend to me much kinder around survey time. If you expect people to provide children with the highest level of care possible, perhaps it would be a good idea for the employer to, you know, pay the employees more than $8.25 an hour. I should say, this job would be just fine for someone looking for a part-time job in college, or if you're retired and want a little extra income, or if your spouse/significant other makes so much money that you don't ...more
ProsIf you like working with children ...
ConsPoor insurance, Stressful conditions for little pay, long hours
Teacher | Santa Clara, CA | Feb 23, 2019
Bright Horizons Stevens Creek Stay away
As you read these review i encourage you to think carefully before taking a job at Bright Horizons. This is not an education institution it is a cult. If management have anything personal against you they will make it a point to make your life miserable. I have seen many great and wonderful teachers leave because of the administration team . Any apology from them is just text book and doesn’t mean anything. Just like the apology I’m going to get after this review is posted. I am disgusted with this company there is no teachers there is no education. All teachers are, are bodies to fill ratios and “educational” pictures for parents who pay an obscene amount of money to get those staged pictures. Bright horizon sits on a Throne of lies. They do not care about any education or teachers, they just care about the tutition . If you are a parent looking into bright Horizons Stevens creek please take your child somewhere else. The tours they give you are lies, there are no tutoring sessions, there is no yoga, there is no language learning, the art and stem programs are just as fake. I have been in education for many years and i have never been so disgusted with an establishment . So if you’re thinking of a job here, please use your best judgement. They may seem like nice people and it may seem like a great place to work . But its such a game play, they reel you in make you think things will be nice and then they take the masks off . For your sanity stay away. Not worth it. Any on...more
Assistant | Connecticut | Sep 25, 2019
Great management, great children and parents, but some very unprofessional staff
I loved my job at Bright Horizons and loved the kids and parents, but there definitely was some unprofessional staff who loved to gossip and separate themselves from others when it was someone they didn't get along with, and they would talk about them non-stop in front of everyone they could. This job is all about the kids and no one should be gossiping or talking about other people, causing a negative classroom and/or distractions to the kids. You should be focused on the kids from the minute you walk in until the time you leave. Some staff were very gossipy and basically did whatever they wanted, creating a negative classroom and a negative environment for other staff and the kids. They would leave their classrooms just to go and gossip about other people and leave the other teacher all by themselves. I've never seen anything like that before. It became very stressful and sad to see. I believe there should be many more observations and more anonymous questionnaires for staff who feel there are issues going on that need to be addressed. The unprofessionalism and immaturity by a couple of staff definitely drove me crazy when I worked as hard as I did and so did the other good teachers that were degraded by these gossipers constantly. It's all about the kids. Some weren't, unfortunately.
ProsThe kids, friendly parents and the director was awesome
ConsGossiping, drama, unprofessional staff
Elementary School Teacher | College Park, GA | Nov 2, 2018
Working at brighthorizons
Let’s start by saying I Loved the children and my position and my families loved me . However for the rate that we get paid it’s downright horrible. Most of the staff have degrees but can’t afford a one bedroom apartment market rent in Atlanta. Most of my coworkers were either living with relatives or homeless. Some of my coworkers have even face eviction while being a 5 star teacher many workers rely on the government to provide food and health care for them and their children the benefits are not affordable at all, the only way you would be able to survive working here is if you are retired or staying at home with parents they have a new paying for school option which is great for a teen whom doesn’t already have student loan debt. Can you imagine being a awesome teacher everyday only to go home and sleep in your car or at a local shelter with your kids. Then on top of that I work at the Chick-fila head quarter so they would give us free lunch which was a perk but treated us like we were eye sores when we came down for lunch . Teacher aren’t really appreciated by the administration staff they seem to look down on us . Sometimes we would be short staff so when it was time for your shift to finish and you would call Admin would ignore the phone . So you would have to neglect your own family until ratio allowed you to leave.
ProsFree lunch shuttle bus two teacher ratio
ConsShort break medical benefits wage
Preschool Teacher | Stamford, CT | Feb 25, 2020
Overall Great Company - Center Management Needs Work
I've worked for Bright Horizons for almost 11 years. I resigned a few weeks short of hitting my 11th anniversary. The overall structure of the company is great! They have great benefits, promotes diversity, they pay for your education and it actually is one of the best child care companies. They fully prepare you to work in the field of Early Childhood Education. I was lead over the toddler team and I was blessed enough to have a great team of teachers who were very passionate about what they did, loved their children and families. The hardest part of the job was gaining support of the administrative staff during tough situations in the classroom or with a family or even in regards to professional development. There was no support for teachers for training, procedures or even for tough situations in the classroom with children. Sometimes it was a "figure it out on your own" situation. The most enjoyable part of the job was always the compliments on curriculum from your peers, families and visitors. Also when a child repeats something that you've been teaching them through conversation or play. A few things that I've learned while working for this company is how to be organized, classroom management, how to communicate, managerial skills, curriculum development, NAEYC accreditation process and knowing my rights as an employee.

Questions And Answers about Bright Horizons Family Solutions

If you were to leave Bright Horizons Family Solutions, what would be the reason?
Asked Mar 15, 2017
Low pay for everything that is expected of you. High turnover but even when you do have the staff you have to place half on call because you can only have so many labor hours used, but then when people call off those staff already have plans, so then the teachers that do show up to work are the ones to suffer and have to work overtime. favoritism is rampant, yet we are told it's all in our heads ineffective communication nobody in management is ever on the same page all these surveys to try to fix the problem, but none of them actually seem to matter
Answered Feb 25, 2020
I love my school. The only way I would leave is for an amazing salary and vacation package. It's hard to live in OC on my salary. I also wish my school was closed more, like for holidays.
Answered Jan 8, 2020
If you were in charge, what would you do to make Bright Horizons Family Solutions a better place to work?
Asked Feb 21, 2018
It’s good the way it is
Answered May 20, 2020
I would definitely make sure that teachers had ample amount of planning time, boost morale in various ways (happy teachers enjoy coming to work), and try to work with (or suggest) better ways to scale candidates for employment. One working interview isn’t enough - a lot of people come into early childhood with an expectation and hoping to do minimal work. They then get overwhelmed and leave.
Answered Mar 8, 2020
What tips or advice would you give to someone interviewing at Bright Horizons Family Solutions?
Asked Aug 25, 2016
Be co doesn’t, honest, and clear of your professional goals. ASK QUESTIONS! Ask about the company’s philosophy and mission, work culture, challenges and how they handle them etc.
Answered Mar 8, 2020
Be yourself, be friendly and actively engage with the children.
Answered Feb 4, 2020
What is the interview process like?
Asked Apr 21, 2016
I had 2 Call interviews for the Nanny/In Home Care Position I answered questions on my past Experience and What would I do Scenarios I was told within 1 hour I wasn't hired..20+ Years working with Children and wasn't Hired..Good Luck Candidates
Answered Jun 6, 2019
I have had two interviews at Bright Horizons. The first one was really bizarre. There were two of us being interviewed at the same time. The Director and her assistant asked us questions. It wasn't so bad, but there was no explanation as to why they did two at the same time. The second time it was about the same only there was just me. The questions are about experience, and what you would do in certain situations. Both times I visited a classroom. The first time I was offered a job, but it was to part-time to be a choice for me. The second time I felt like I almost got a bum's rush away from the class I was visiting. I have no idea why. I barely got a chance to interact with anyone. Not sure I would try again.
Answered Mar 22, 2019
After how long did you get hired at Bright Horizons?
Asked Aug 25, 2016
It took about 2 weeks after applying online to be called for a in person interview. In this interview you at a brief tour of the many classrooms with the children. Then if you are offered the job, you are given paperwork to complete. The paperwork explains the job and what you need to have done- like medical TB test, background checks, health screen etc. After this theres also online training to be done at home not in the center. Then about 2/3 weeks or so after this online training is when you physically go to the physical training in person at your center. The whole process from hire date to physical training is about 6 weeks. Very long and tedious process but worth it if you truly know why you want to be there.
Answered Jul 31, 2019
Less than a week..background check, finger prints and all paperwork was done in 5 days. Had interview on a Friday was offered a job on Tuesday. They said it could take up to 6 weeks to get all the info back but it was very fast!
Answered May 17, 2018