BrightStar Care

Working at BrightStar Care: Company Overview and Reviews

BrightStar Care
BrightStar Care
3.5
2429 reviews
BrightStar Care Ratings
3.5
Average rating of 2429 reviews on Indeed
3.5Work-Life Balance
2.9Pay & Benefits
3.0Job Security & Advancement
3.3Management
3.4Culture
Headquarters
Corporate Headquarters 1125 Tri-State Parkway, Suite 700 Gurnee, IL 60031
Employees
51 to 200
Revenue
$100M to $500M (USD)
Industry
Health Care

Popular jobs at BrightStar Care

 Average SalarySalary Range
2211 salaries reported
$17.78
per hour
$8.05-$30.15
2843 salaries reported
$16.25
per hour
$7.60-$27.15
1928 salaries reported
$17.22
per hour
$7.25-$30.90
1676 salaries reported
$33.98
per hour
$10.95-$65.05
790 salaries reported
$40.05
per hour
$16.00-$71.30
Salary Satisfaction
43%
Of the employees are satisfied about their pay
Based on 5027 reviews
Benefits
Health Care
Dental Insurance
Vision Insurance
Life Insurance
401k
Paid Time Off
Stock Options
Discounts

BrightStar Care Reviews

Popular JobsNursing AssistantHome Health AideCaregiverRegistered NurseLicensed Practical NurseLicensed Vocational NursePersonal AssistantNurseCustomer Care ManagerNurse's AidePersonal Care AssistantState Tested Nursing AssistantCoordinatorDirector of NursingAdministrative AssistantBranch ManagerChildcare ProviderMedical AssistantRegistered Nurse - Home HealthRegistered Nurse Case ManagerIn Home CaregiverRecruiterCase ManagerAssistantHuman Resources ManagerField NurseOperations ManagerHome Care NurseManagerMedical TechnicianRegistered Nurse - InfusionCertified Medical AssistantOffice ManagerPatient Care TechnicianPhysical Therapist AssistantPrivate Duty NurseSchedulerScheduling CoordinatorCare ManagerCertified Occupational Therapy AssistantDirector of OperationsHome AssistantHome Care AideOffice AssistantPatient AssistantRegistered Nurse - PediatricsSupervisorClient AssociateCustomer Service RepresentativeDirect Care WorkerHuman Resources SpecialistNursing SupervisorStaffing CoordinatorAdministratorCaregiver/CompanionCustomer Service ManagerDirector of Human ResourcesHuman Resources CoordinatorHuman Resources GeneralistInternResident AssistantSpeech Language PathologistAccount ManagerAuthorization SpecialistBabysitter/NannyBusiness Development ManagerCaretakerClinic ManagerDirectorMedical Administrative AssistantOffice WorkerOwner/PresidentPatient Care CoordinatorPhysical TherapistRecruiting AssistantSales and Marketing ManagerTesterTherapistAccounting ManagerAccounts Receivable ClerkAgency NurseCare AssistantCare CoordinatorCare StaffCharge NurseCleanerClient CoordinatorClinical LiaisonCommunity LiaisonCompliance OfficerData AnalystDirector of Business DevelopmentDirector of Sales and MarketingEmt-basicField TechnicianField Training ManagerFront Desk ManagerHospice NurseHuman Resources AssistantIT TechnicianIntake CoordinatorMedical BillerMedical ReceptionistMedication AideNAOccupational TherapistOffice CoordinatorPRNPathologist AssistantPerformerPhlebotomistProduction AssociateReceiverReceptionistRecruiting CoordinatorRecruitment ResourcerSales DirectorSales RepresentativeSchool NurseScreenerSenior Certified Nursing AssistantSpecialistTemperature ScreenerWarehouse Workerfield staffAdministrationAdministration ExecutiveAnnoumyusAssemblerAssist in medication pass, refill OxygenAssistant BookkeeperAssistant ManagerAssistant RecruiterAssistant Vice PresidentBillerBilling CoordinatorBilling ManagerBilling SpecialistBrightStar CareBusiness AnalystBusiness ManagerBusiness Operations ManagerCare WorkerCate giverCertified PhlebotomistClerical WorkerClient ManagerClinic CoordinatorClinical AssistantClinical NurseClinical Nurse SpecialistClinicianCommunity ManagerCompanionContact TracerContract ManagerCrew MemberCustomer Care AssistantCustomer Care SpecialistCustomer Service/Data EntryCustomer Support RepresentativeData Entry ClerkDelivery DriverDelivery ManagerDepartment FloaterDirect Service ProviderDirect Support ProfessionalDirect Support Professional IIDirector of AnalyticsDirector of CareDirector of EducationDirector of FinanceDirector of MarketingDirector of RecruitingDirector of StrategyEmployed/Part TimeEngineering ManagerExecutiveExecutive DirectorField Support SpecialistFinancial Analyst InternFinancial Systems ManagerFloor NurseFront Desk AgentGNAGreeterHHAHHA - Home Health AideHair StylistHealth Care AdvisorHealth Care AideHealth EducatorHealthcare RecruiterHome Healthcare ProviderHousekeeperI assist young childrenI worked thereIT AnalystIT Project ManagerImplementation SpecialistInformation Technology InternInfrastructure EngineerInitial Assessments, SupervisoryIntakeInventory AssociateInventory LeadInventory SpecialistJunior RecruiterLead TeacherLead TellerLiaisonLine SupervisorMannagerMarketerMarketing ConsultantMarketing ManagerMarketing RepresentativeMedical Records ClerkMedical TechnologistMobile Phone TechnicianMojitos CaribianfusionNaNurse AssessorNurse CoordinatorNursing StudentOccupational Health and Safety ManagerOffice AdministratorOffice EmployeeOffice NurseOperario/a de producciónOperations AssistantOrder PickerOtherOwnerOwner Operator DriverPCPPackagerPacker/ShipperParaprofessionalPathology AssistantPatient Services RepresentativePayroll CoordinatorPayroll ManagerPediatricianPerformance ManagerPersonal caregiverBright starPractice NursePradera country clubProcess ManagerProject ManagerQualified Medication AideQuality Assurance AnalystQuality Assurance EngineerQuality Control InspectorRGV Brightstar CareRLS LeadReceptionist/Administrative AssistantRecruiting SpecialistRecruitment ManagerReferral CoordinatorRefuse to AnswerRegional Sales ManagerRegistered Mental Health NurseRegistered Nurse - AdmissionsRegistered Nurse - Operating RoomRegistered Nurse ManagerResident Care AssociateResidential AideResidential AssistantRf EngineerRosevilleRunnerSales AdvisorSales AssociateScheduling ManagerSecurity GuardSenior AideSenior Healthcare RecruiterSenior Product ManagerSenior Sales DirectorSenior SchedulerSenior Systems AdministratorServerService AdvisorService CoordinatorShift ManagerSpeech TherapistStaff AccountantStaffing ManagerSupply Chain SpecialistSweeperTeaching AssistantTeam LeaderTechnical WriterTellerTerritory SalesTransportation CoordinatorTransporterTravel NurseTriageUnkVaccinatorVisiting NurseWanda SimoneWarehouse AssociateWound Care Nursebright starcompanionna
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TXPhiladelphia, PAPhoenix, AZPhoenixville, PAPinellas Park, FLPiscataway, NJPittsburgh, PAPlano, TXPlantation, FLPlymouth, MNPomona, CAPompano Beach, FLPort Charlotte, FLPortland, MEPortland, ORPort Orange, FLPowell, OHPuyallup, WAQueens, NYRacine, WIRancho Bernardo, CARancho Cucamonga, CARemoteReno, NVRichardson, TXRichmond, VARio Grande Valley, TXRiver Edge, NJRiverside, CARock Hill, SCRogers, MNRoseville, CARoss Township, PARoyal Palm Beach, FLSacramento, CASaint Charles, ILSaint Clair Shores, MISaint Louis Park, MNSaint Paul, MNSaint Peters, MOSaint Petersburg, FLSaint Simons, GASaint Simons Island, GASalisbury, MDSan Antonio, TXSan Bernardino, CASan Diego, CASandy Springs, GASan Francisco, CASan Francisco Bay Area, CASan Juan, PRSan Juan Capistrano, CASan Luis Obispo, CASan Mateo, CASan Ramon, CASanta Barbara, CASanta Clara, CASarasota, FLSavage, MNSavannah, GASchaumburg, ILSchererville, INScottsdale, AZSeattle, WAShelby, NCSherman Oaks, CAShow Low, AZSierra Vista, AZSierra Vista Southeast, AZSilver Spring, MDSouthampton, PASouthbury, CTSouth Padre Island, TXSouthwest, PASpanish Fort, ALSpartanburg, SCSpringfield, ILSpringfield, MOSt. Louis, MOStamford, CTState College, PAStillwater, MNStockton, CAStroudsburg, PASuffield, CTSugar Land, TXSun City, CASykesville, MDTacoma, WATallahassee, FLTampa, FLTempe, AZTemple, TXThe Woodlands, TXThousand Oaks, CATinley Park, ILToms River, NJTooele, UTTorrance, CATowson, MDTraverse City, MITroy, MITucson, AZTujunga, CATulsa, OKTumwater, WATwin Falls, IDTwinsburg, OHUpper Arlington, OHValley, ALValparaiso, INVan Nuys, CAVenice, FLVentura, CAVernon Hills, ILVienna, WVWakefield, RIWashington, DCWashington, PAWaukesha, WIWaunakee, WIWauwatosa, WIWayne, NJWayne, PAWest, TXWest Bend, WIWest Columbia, SCWest End, NYWestfield, NJWest Hartford, CTWestlake Village, CAWest Palm Beach, FLWest Salem, WIWheaton, ILWichita, KSWilliamsburg, VAWilmington, NCWinchester, VAWindermere, FLWindsor, CTWindsor Locks, CTWinter Garden, FLWoodbury, NYWoodland Hills, CAWorcester, MAYale, MIYork, PAYorkville, ILRío Grande, Tierra del FuegoHamilton, ONTorrance, ONÅreCaracas, Distrito Capital

Overall Reviews at BrightStar Care

3.0
Nursing Assistant | Bluffton, SC | Sep 30, 2019
Ability to work and manage schedules based completely around client needs.
I had worked for 7 clients during my total employment time with Bright Star from August 2015 until my last client passed in Jan 2018. The first client was Sunday through Sunday, 8 am - 12 pm then back again at 4 pm to 8 pm, everyday, Sunday through Saturday. If I was lucky, I would have a half of a day on Saturdays and sometimes on Wednesdays. However, it was very rare. I drove my car daily from Bluffton, SC to HHI, to other clients in between around HHI, writing down my mileage and calling in my time in and out with each client at each times everyday. The driving was overwhelming, due to the fact that most days over 6 times back and forth from client to client once I was reassigned to others when the first had relocated. I cooked, cleaned, grocery shopped, showered my clients, cut their hair,fingernails, pulled their whiskers, and walked them or took care of their gardens when it was so hot. As far as management, I learned how to manage my clients,as well as my responsibilities. I learned to keep up with paperwork, and do all correct data entry on the forms for management as well as for my clients and myself, just to make everyone's lives the easiest and correct I could. The paperwork we had to fill out were for each exact times, dates, as well as mileage and where to and from for those miles were for as well as for how long to the very second. Then we had to have the clients initial the times in and out daily, as well as at the end of the week to sign the bottom all had b
2.0
Manager | Knoxville, TN | Jan 12, 2013
Sales driven, overwhelmed, underinspired, especially unconcerned about tomorrow, no plan for today
I was in a position of program oversight and contract administration. Rather than bore you with yet another useless tirade involving typical days at work, I'm going to summerize the culture and "business plan" adulated by this and very nearly ALL companies like Brightstarcare. ALL "non medical" home health companies are governed and certified by a licensing entity known as the PSSA. The license requirements involve documentation of policies and procedures and the insurance coverage of liability. A fee of just over 1k, and you're in business. Brightstarcare is an independently owned franchise operation. Which means that in exchange for fees associated with operations, an owner will be guided by the experienced hand of the coorporation. Brightstarcare in particular, requires a franchise owner to document volumenous high dollar, high volume SALES experience. NO previous medical experience is required. Brightstarcare does require owners to obtain the services of an RN before officially opening for business. This transfers all culpibility to the licensed RN. If you want to find out what it takes to become involved in one of these operations, bone up on franchise requirements and PSSA licensing requirements. Do yourself, your family, your friends and the general public at large a tremendous favor; find another line of work. These businesses are ALL designed to provide low cost (re: low quality) alternitives to actual healthcare. The upside: as long as you have no felony convictions
Prossalary
Consconsistency
3.0
Childcare Provider | Gastonia, NC | Sep 13, 2020
Its Ok , but don't stay
Work-life balance There is no work life balance. You work when they tell you to. Pay & benefits No health benefits, no dental or vision benefits and no vacation pay, no sick pay. No short term or long term benefits. Job security and advancement No extra training. No job security. Mgmt never encourages you to move up. Management At the Gastonia office both directors were great. But some of the office personnel were not. Too many times I had to go to upper Mgmt because of the office personal and their attitudes. But if you do that then all of a sudden you get pulled off of cases without any explanation. Some of the cases you can make really good money. Culture You are always in competition to get as many clients as possible Overall When I first started working for this company it was great. I got the hours I wanted. But as time went on I started noticing something I became uncomfortable with. Both Directors are really great. But the office personnel is horrible. They talk down to you. If you don't agree with them, you start loosing clients. When you loose clients you loose money. The directors don't always realize what's going on, because they stay in their on world. So unless you go and tell them they have no idea. But I shouldn't have to run to the upper mgmt. The office personnel should just be respectful. They also send you to clients and they don't tell you that the client can possibly be violent. I've gotten spit on, beat, kicked and called a ra
2.0
Nurse's Aide | Memphis, TN | Feb 3, 2015
Ok, but men need not apply.
Started working there as a CNA with a Bachelor's degree in Mental Health and over 20 years of medical experience. Tried numerous times to advance into management while working on a Master's degree in Public Health with a Concentration in Health Systems Management over a period of 3 1/2 years. Watched 8 women; one with a BS degree in Business, one fellow classmate, and 6 women with no college degree work as managers hired over me on a consistent basis with an average of less than 3 years of medical experience. Worked an average of less than 4 hours a month, and spent more money on gas getting to the various short period assignments than what I was being paid for. The final straw came when I was called at my other job, given 2 1/2 hours notice that I was being given a 12 hour night shift for a patient that needed round the clock care, and when I informed them that I already had a private homecare case that started at 04:30 in the morning, had a full time job that started at 10:00 am and I would be up over 36 hours straight was informed to move my other jobs to accommodate this patient. The scheduler showed a complete lack of empathy for my patient, my full time job in customer service and my physical well being as a healthcare professional. Politely informed them I would not be taking the assignment since it not only puts both patients at risk, but me as well and approximately two days later resigned as an "On-call Certified Nurse Aide". Not one person from management
ProsPaid for attending staff meetings
ConsSee my review
3.0
Home Health Aide | Michigan | May 4, 2021
Poor management but getting better, no hazard pay, no benefits and coordination will work you to death if you let them.
This is an okay company to work for but it is one that is slowly getting its self together with the poor management and high turnover rate of caregivers. The management has expressed a desire to improve the way they do things but that has not happened at the time of writing this review. Coordination is always desperate for more shifts to be signed on and will work you to death if you accept too many shifts that you can't handle. The girls who work on the phones in coordination are very understanding and professional but can sometimes be rather pushy with getting you on the schedule. They aren't demons or out to get anyone, its just their job to get the schedule made and booked but they've shown improvement over my year of working here. Pay was not and still is not good enough for the colossal work load stacked onto each person. It has gone even far enough to where I've been asked to work 36 hours straight with no sleep or break for one client and also be regularly offered shifts that will stack anywhere from 48 to 72 hours per week. This includes holiday weeks too. There are no benefits for working at this company, pay is hourly and overtime is given as well. All of the things that would be benefits are instead performance based cash incentives rather than straightforward good benefits and pay. It is also not very much. $15 or $25 for accepting a 12 hour shift last minute in the middle of the night or only $100 for showing up on time to all shifts for 1 month straight (only w
ProsFlexible hours and lots of clients to choose from as well as working hours.
Conslow pay most of the time, everything is cash incentives, hours can be long, travel time might be an issue for accepting shorter shifts.
5.0
Customer Service Manager | Lake Elmo, MN | Jun 27, 2014
Great Business Ethic!
I currently work for BrightStar Care in Lake Elmo. Before I worked here I had awful experiences in the Home Care business. When I first started working here at BrightStar I felt Welcomed as if I was already one of them! Through my training process I had fantastic support. I come to work everyday and work with others that share the same passion as I do. Everyone here puts others first, and is dedicated to providing the best care possible for each of our clients. Working with BrightStar has been a totally different experience than what I am used to. I feel comfortable,and as if we are all family. Training is exceptional, the reputation of the company is amazing, our caregivers have so much compassion and dedication that I have never seen before in any home care agency I have worked for. The owner Sini has the biggest heart anyone could have. She puts her clients and her caregivers before herself everyday. Heidi, the Branch Manager has a heart of gold, she is dedicated to making sure we have great communication between our clients and our caregivers. Cynthia, the Director of Nurse loves to teach. She is hands on with each and everyone of our caregivers to make sure that they are fully prepared before going out to the field with our clients. She is dedicated to making sure our caregivers are providing the best care possible for our clients. As an employee for BrightStar Care Lake Elmo, I would recommend them as an employer any day. BrightStar takes such good care in making sure t
ProsGreat staff, Great hours, Great caregivers, fantastic clients
4.0
Nursing Assistant | Madison, WI | Feb 7, 2014
Pretty good place to work
-A typical day with Brightstar varies on your schedule/availability. You give the managers your availability and they sit down with you and set up a schedule. They tell you a little about the clients/job responsibilities and if you are interested, you can pick up shifts with them. Your schedule can range from several short shifts at people's homes to longer shifts in nursing homes/assisted living facilities. It just depends on what you are looking for in employment. -I learned the difference between home care and long term care settings. Most of the time, the clients seem a lot happier and accepting of your help when they are in their own homes. -Management seems to run really good. They do a good job communicating with staff if shifts open up or are cancelled and they work with you to give you what you want when it comes to hours or shifts. -I did not really have a whole lot of interaction with co-workers because I would just go to client's personal residencies to do their cares. Some of the client's did need 2 aides to help them and in those cases, the co-workers I met were really nice and easy to work with. -The hardest part of the job would probably be the traveling, but honestly if you do not want to travel a lot, than you don't have to take shifts that are far away from you. However, if you live in a smaller city where there are not as many clients, it is harder to fill hours. So if you want more hours, you may have to travel to a bigger city where there are
ProsFlexible schedules, good pay, independent work
ConsHave to travel
1.0
Registered Nurse | Seattle, WA | Oct 17, 2014
Looks are Deceiving -
No Benefits provided - looks are very deceiving. This is a national corporation and each office is a franchise. What you see on the website is not what you get. Also the national corporation does not support skilled nursing - there are no electronic medical records and each office has to go by their state laws which the corporate office has no idea of the variances in each state. The company states they have "state of the art" software - that is only software for accounting and marketing and they expect nurses to use that as medical records? This was a totally unusable and unsafe practice yet there are no plans to improve the situation. The company is focused on sales and marketing - not healthcare as they advertise. There is currently a lawsuit in Arizona regarding some of these issues of misrepresentation with regards to support for skilled nursing. Extremely low pay for the expectations of the job - not competative at all with area standards. What was very distressing was the fact that there was no orientation and one was expected to do mandatory training for no pay. No training for positions and no ongoing training available or supported. Little or no oversight of CNAs in the homes - people are stretched too thin and no follow up for issues that arise. All in all, I would not consider this a safe practice and would not work for any outfit like this again.
ProsOffice in Seattle
Conslow pay, no training available, no follow up, no electronic medical records, company focused on sales and marketing - not healthcare
3.0
Nurse | Orlando, FL | Oct 7, 2020
Flexible hours, Mangers don't follow core values, ignore good work ethics, and play favoritism.
It's a good company if you need flexibility. But forget being thanked or treated as a person. They only care about filling a slot, even though they say they try to match you, and they ignore bad practices of employees, and allow poor behavior to occur, instead of solving the root of the problem. Field workers are your Frontline Brightstar. Instead of assuming, try asking your employee what is going on, because I guarantee when a family says they "would sue you" that might hit your pocket strings a bit. If you want a company full of drama that ignores racial slurs from family, and threats, and be bounced around like a ping pong ball then Brightstar is the company for you. You will loose good nurses because you turn your head away, instead of trusting your good nurses. And of you want to be reduced to nothing more than a babysitter who is just there for Brightstar to use to cash on on their big money pot. Go for it. Think Brightstar needs to get their managers out off their *s* (office) cough, and go sit with a family for 12 hour shift, and hear the way some of these families talk to their nurses. Ya know what they say about glass houses!
ProsFlexible
ConsNo breaks to leave, no paid milage. Poor PTO compensation. Poor COMMUNICATION. THEY DON'T care what you say, just show up and make that money, and might I add we have families too, so don't call us on our day off for something you can message us, so annoying, and quit playing favorites.
5.0
Customer Care Manager | Savage, MN | Mar 2, 2021
The Best Home Care Company For
Brightstar Care of Carver and Scott Counties in Savage is the best home care company I've ever worked for. The clients are great, management is very supportive and appreciative. We are paid very well (I would say better than most home care companies) and often get bonuses for picking up shifts or covering a client outside our normal territory. Since we serve a smaller area, we are not driving 30+ minutes in between clients. Clients are usually back to back shifts in the same city, or the next town over. I work on both sides of the fence as a CNA and in the office. I feel that I am at a job where management truly listens when I share ideas on how we can improve as a company. They go out of their way to make sure employees are happy, comfortable in their work environment, and have the training they need to do their job. Work schedules are pretty good. There is strong work/life balance here. Scheduling will work with whatever times and days you're available. Brightstar Care shows a lot of appreciation for employees that demonstrate strong reliability, but I also I feel that if something comes up and I need to leave early, or if I need a day off, management doesn't make you feel bad about it and will accommodate your needs to the best of their ability when given notice. Overall, I love the people here, the work environment, and the job that I do. I do not see myself ever quitting.
ProsPay, bonuses, schedule, work environment, management
ConsCan't think of any

Questions And Answers about BrightStar Care

What is the best part of working at BrightStar Care?
Asked Dec 29, 2019
Weekly pay
Answered Oct 31, 2022
The clients. I loved taking care of each and everyone of them.
Answered Oct 27, 2022
What benefits does BrightStar Care offer?
Asked Jul 20, 2016
Awful insurance don't recommend
Answered Dec 1, 2022
Medical, dental, and more
Answered Dec 1, 2022
What is the interview process like at BrightStar Care?
Asked Jul 20, 2016
Very casual interview process. Hired on the spot.
Answered Oct 31, 2022
Be prepared and professional! Review any of your caregiving notes from college, because you will be tested on some very tricky questions!
Answered Jul 11, 2022
I will be traveling daily to patient homes in my personnel vehicle. Does BrightStar Care pay mileage?
Asked Aug 28, 2016
You are paid mileage reimbursement between client homes only.
Answered Oct 31, 2022
The Dayton, Ohio location pays travel time in between clients and any mileage over 30 miles to/from the client and any driving while working for a client. You have to submit a mileage form for reimbursement each week.
Answered May 27, 2021
What questions did they ask during your interview at BrightStar Care?
Asked Jun 29, 2016
General hiring questions
Answered Jul 29, 2022
How far was I willing to travel for work but they did not listen.
Answered Jun 4, 2021