Overall Reviews at Brink's Incorporated
Messenger | Phoenix, AZ | Apr 25, 2020
Thankful that I took the job knowing it was not long term
My time at Brinks was short, but long enough to become fully aware of the company's shortcomings. I will forewarn the reader that this review is very heavy in regard to the negatives, but there are a few positives. Unfortunately, the positives were purely the coworkers, therefore, the company had no part in these positives beyond having hired decent people to work with. Beyond having decent coworkers, the pay was not worth the risk by any stretch of the imagination. My experience could have been drastically different from what others went through, but I am going to provide every issue I witnessed and allow you to assess if this is really something you want to put yourself into. Side note, but this gives you an idea where the company places value for the employees: during a meeting about the COVID situation that was just to tell us they'd give us some hand sanitizer and demand the vehicles be thoroughly cleaned and sanitized by us in the same 15 minute expectation that had been expected prior to a national pandemic that required thorough sanitizing, meaning no additional time to ensure our safety from the virus while in the vehicles was provided. A coworker brought up how other companies are providing hazard pay to the employees that are still out working, and he asked if Brinks would be doing the same thing. It was at this time that the manager leading the meeting laughed and said "Yeah, that is not going to happen".. Keep this in mind when applying here.
ONTO THE PLAY BY ...more
Route Supervisor | United States | Sep 26, 2019
A decade of headache.
I worked for Brinks for roughly a decade, and the good days are in the past. When I started back in 06', we had virtually unlimited overtime, and it was all time and a half. It wasn't uncommon for guys to work 70+ hours a week because the overtime is where you made your actual money. Brinks ended up using a DOT loophole to cut all OT to only 5 hours max, after that, it's all straight time. For the longest time, the only motivation you could use to get employees to work together was because of OT, once that was cut nobody wanted to volunteer to help with anything.
Brinks had a policy for a guaranteed 40 hours a week, so even if the company didn't have a route for you to earn all your hours, you'd be guaranteed to get a minimum 40 hours on your paycheck. Brinks cut that too.
Brinks had a program for being on-call for ATM services after hours and weekends. They'd pay you a flat rate depending on which 'zone' the atm was located in. If it was close to the branch it wouldn't be much, but if it was 100 miles or so then it could be over $80. Now, that doesn't sound like much but consider holidays where ATM's were always needing emergency refills. You drive 100 miles to replenish 4 or 5 ATMs at $80 a pop, you can see how some of these messengers made some good money. But, as usual, brinks cut that out.
I started as a driver and worked my way up to a Route Logistics Supervisor. Over my many years there, this company slowly went down the drain to become your typical multinational co...more
Messenger | Pennsylvania | Apr 30, 2020
To be a Messenger, you need to be a Grunt.
This job is not for everyone, long days (COVID has taken a lot of work off for right now though, but when it passes, it's over, 15+ hour days for at least a month if not more to catch up) This job (speaking for the road crew) is geared more for a single young man. You will sweat, especially during the summer (sometimes the AC don't work when it's 90+ degrees outside and you got 150+ boxes of coin to deliver and pick up through your run, a box of quarters weighing 25 lbs and a full bag of quarters weighing 50 lbs, i've come out of banks with 30+ bags of quarters before) It's a high risk job, people are nut's today. Always have to watch your back. If you have a family that you want to be at home with by 5 everyday look elsewhere. I've done 90 hours in one week (more than a few times) average of 55-70 and 80 isn't uncommon. I'm typing this to give people a general idea so they can decide if this is the right path for them. This job is not as a easy (it doesn't require you to be a genius) as people may think. Brinks itself is just like any other major corporation, it's all about the shareholders and executives making six figures a year. We are simply numbers, if you die on route they will have someone to replace your a** within a week and forget you even existed. I've been here for nearly four years, i've seen my share of stuff with this company. Now, if you're still reading, then let me list the positives (because it's not all bad) Road crews tend to form a strong relationship ...more
ProsThe element of danger, responsibility, life skills and it looks great on your resume. Developing relationships with your crew members, this crew is family.
ConsVery hard to have a personal life outside of work, long hours (that's a double edge sword) and no matter what, the work is dangerous (another double edge sword) this job is not for the faint of heart.
Messenger | Wichita, KS | Sep 12, 2018
From top to bottom. Brinks is entirely about stock holders and nothing more. Stock holders do not care who you are, what you need, or what you want. Armored Car industry is a joke in terms of security and financial stability. Brinks is so worried about customer retention City and or Branch Managers are required to bend over backwards at the expense of employees. All these actions do is lead to enabling of customers who wish there demands be met at the burden of armored crews and or office personnel. Management favor do nothing "supervisors" who constantly screw up or do not know how to do their own responsibilities. Armored crews are and will constantly be given the short end of the stick in regards to employee hours or work that needs to be done. Armored crews fill in all leftover roles or do other tasks that managers, supervisors, and vault staff are to lazy to do.
A typical day of work... Can either start with armored personnel getting ready off the clock for a smoother start or clocking in just at the right time. Management or supervisor hopefully have some of your route ready, Did they give you route keys, radio, phone, truck keys, paperwork, combinations and or functioning scanner? Wow there they didn't well better source that stuff on your own. Lord knows they are unreliable and messengers are responsible for putting out the fires. Better yet just play dumb so superiors talk bad to everyone else about how bad you are. Your route can be super smooth were everything ...more
ProsSome firearm discounts. Work during the day.
ConsOne man vehicles. Otherwise too many to count.
Messenger | Pennsylvania | Aug 9, 2018
A job for a young man with no family
I've been working here for almost a year, started as a driver for about two-three months then became a Messenger /LLV Messenger and have been doing that since. And truth be told, I like it. I don't mind the long hours, I don't mind the labor aspect of the job (those coins don't move themselves) It's just me, so whether I work eight hours in a day or sixteen (which I've done before, once for two weeks straight) it's all no different to me. My crew is without a doubt, the closest, and most reliable dedicated crew out here in this district. And that's ultimately what makes this job what it is, the crew. We also have the best manager, one of the very few who cares if we make it back home or not. Make no mistake though, this job has it's stressful days. And that's due to the higher management, Corporate level guys who have no clue how the modern day road work, works. These smart drives are not meant to monitor you for your safety, they are meant to make sure you break zero rules. And even though they have their pros, they have their cons also. There is nothing more aggravating than getting points on your record for going five MPH over the legal speed limit for a quarter of a quarter of a mile. Uppermangamnet micromanages EVERYTHING. It is at times, over done and ridiculous. But at the end of the day, I don't work the way I work for them, even though we on the front lines are making them their money, I do this and work this hard for my crew. So, I will work here until either I can ...more
ProsGood pay, stable work, excellent benefits, become family with the crew.
ConsSmart Drives, out of date scanners, Micromanagement.
Messenger | Nashville, TN | Aug 30, 2019
Brinks is a dead end job. Find any employee who is a messenger and ask them if they plan to work for brinks within the next 5 years, 95% of them will tell you no. You have 0 Opportunity for advancement, and you will be doing the same thing day in and day out for your entire career at brinks. Management will post job postings, interview you for a position that you will never fill. They will bring in outsiders or transfers from other branch, even if you have years of experience. They want to keep their guys that are on the trucks, on the trucks until they quit, or are fired. whichever happens first.
Nashville is a bit of a odd ball, in the terms of work life balance. The scale is broken at the work end from all the weight put onto it. They schedule you daily, and you will receive a text around 5-8PM with what time you are to report the following day. on the Weekends, schedule will be made for Monday, at 8PM Sunday evening. So you literally have no idea when you are off, which makes scheduling appointments, dating, trips Impossible. They also tell you to schedule your doctor/dentist appointments on Mondays or Fridays as those are the easiest to get off. You will receive active resistance from management on taking days off, and you will still be scheduled on days that you are approved off you will have to "remind" the management that you will not be coming in so they do not text/call you at 0600 asking why you arent at work. If you are sick? forget it. Management will send you...more
Teller | Texas | Mar 31, 2019
No work - life balance and horrible schedule
Was my dream job! Ever since I was small I wanted to work for Brinks, at first I enjoyed my experience dealing with a lot of money, and being in a fast paced environment without messing up gave me the ultimate adrenaline rush. However, I kept seeing new faces about every three weeks, no one really seemed to enjoy what they were doing and everyone complained about the hours because basically you leave until all work is finished, except if you are part time. If they know you are a good, fast worker they will literally give you as much as they can to get done. Which is not fair because other people take longer breaks, or just goof off while all the pressure is on you. Management was the only good thing about Brinks, she is a wonderful, hardworking, dedicated, motivating woman. She is what gave you that little boost you needed when you were just having a bad day, and didnt want to come in anymore. Benefits were offered but they were not worth getting, I often got out at 8-9:30 because we were always behind on work. You get two days off, but be prepared to be asked to come in because they are always short staffed. You have saturday and one weekday off, which is annoying because you dont have much time to get things done, because how the schedule is set up. Oh and you basically train yourself or other employees train you because they just throw you in the cash room and expect to know what to do. No proper training for the job just the firearm part. You cant really move up, and ther...more
ProsIt feels good working with alot of money, fun coworkers
ConsShort breaks, work life balance, overworked, low checks, no training
Vault Teller | Cincinnati, OH | Sep 11, 2019
Sometimes its up and sometimes its down
The job itself isn’t hard, if you’ve handled money doing cashiering you can handle this money it’s just in larger amounts. A plus is you can listen to music, audiobook, or podcast while you process money. You work mostly on your own stuff by yourself and then at the end of the day then you team up to do counts and stuff. They will provide you with uniforms. Some days are better than others, sometimes people are on the ball working hard to get everything done, while other days they just stand around in groups talking about useless stuff while leaving a few people to do the actual work. The reason the turn over is so high is because the new hirers get overwhelmed with the workload. There is a lot of money and a bunch of stuff has to be done to it! Plus you’ll end up work a couple 12 hour days a weekdays! When people move slow it affects everyone! It doesn’t leave much time to get anything done during the weekdays. They give you weekends and bank holidays off However! Every single bank holiday they ask people to come in and if you can’t or don’t they threaten to make you work Saturday! It’s happened every single holiday since I’ve started! Granted the holidays work are short days but you still don’t really get your three day weekend! They are always short handed and looking for people. Keep in mind it’s not a quick process if you have your interview it could be two weeks before you start you have to pass an extensive background check and pass a drug test and get fingerprinted. ...more
ProsWeekends off; listening to books, working alone, you get your breaks
ConsTurnover, no time for life on weekdays, Short staffed
Driver | Menands, NY | Oct 14, 2019
Horrible. Just horrible.
My "training" was driving a truck around for someone while they went out and did every thing and I just sat in the truck. One day I was told, ok you'll be going out and doing everything today. They gave me a route that was 3 hours away from the branch and gave me exactly 0 training. I was just told to show up at 6 in the morning and do my route. I had no idea what I was doing. Management wasn't even there yet and when I called them they didn't answer. I have learned everything I have learned on my own. Every time I call and ask management for help they get very annoyed. My immediant manager wont even talk to me any more because he is annoyed with me calling him all the time. I have numerous atms on my route that I have no idea how to do. They are constantly forgetting to give me combos to safes and keys to safes and then get mad at me when I call and tell them I can't do the stop because they screwed up and didn't give me what I probably need to do it. I have been putting in 70 hour weeks and making peanuts because some how they get around the law and dont have to pay over time. They dont teach you anything, work you to the bone, don't pay you enough and get made if you try to learn your job so you can do it properly. It is quiet honestly the worst job I have ever had. I brought home more money delivering pizza part time.
ConsLong hours, horrible management, no training, not paid over time, they blame everything on you
Messenger | Oakland, CA | Apr 7, 2020
Good steppin’ stone, not a place to retire at
Amazing work environment, great co workers and customers!!! Only one great supervisor/manager there, not sure why she hasnt thrown in the towel, yet..
Very poor communication. Every department.
Different schedule EVERY week for over a year. Sometimes Pm/Am shifts back to back.
Very poor shooting training. Most had never shot a gun before the two times required for Brink’s, But work here...
Absolutely 0 appreciation shown.
Horrible ‘upper’ management.
(The numbers game)
Way too much favoritism
None of your superiors will take your word.
Very few rest days even after working 8 plus days without appropriate pay.
Your safety is not their concern.
(No ac. Exhaust fumes in cab etc etc)
Only when it benefits them are they by the rulebook. (Cellphones, too much cash in LLV with no guard)
They will always find something to say about you being a bad example employee.
Will never say thanks or acknowledge when you do something over or beyond what is required or compensated for.
When working weekends no supervisor will answer the phone.
Same consistent issues payroll wise.
9¢ raise. Yes.... CENTS!
0 ppe gear given during COVID-19
Branch mngr said “whats the difference between working and going to the grocery store”
Poor truck maintenance even when they had a permanent mechanic. They’re too cheap with parts.
ProsGreat co workers and customers