Overall Reviews at Brookdale Senior Living
Charge Nurse | Coventry, RI | Feb 20, 2020
Run away from this company they are terrible
I worked as a RN for this company for about 6 weeks. I was lied to about my job duties/workplace culture, from the moment I got hired. Nothing about this position is safe for the RN's nursing license. Many issues staff will direct toward the nurse, when I find that staff can be lazy and do not take delegating tasks well or correctly perform tasks, so the nurse ends up doing that. I worked the 3-11pm shift. I was told assisted living should be a bit less tasks to do than skilled nursing. Wrong! One nurse managing issues of an entire building (AL) of people that depend on the nurse when issues arise, is not practical. Especially, because of the size of the building, sometimes they will run with just one nurse for the entire building-memory care and assisted living, which is even more demanding. Management would come down on me for not punching out for my breaks-you can not take a break if you are literally running around the building and busy your entire shift. Too many tasks for the RN in a given shift-wellness director told me it was mainly narcotic administration and insulin administration, and a few other tasks here and there based on resident need. I could write a book on the short comings of this place. Not enough staffing, frequent call-outs, where the facility did not replace staff so you constantly have to work short, lack of support and communication from other departments/managers, thrown to the wolves my first day off of orientation-asked for another nurse and call...more
Resident Care Associate | Wooster, OH | May 22, 2019
I stayed as long as I did for the residents only
The residents in the assisted living is what kept me at Brookdale as long as I did. I was employed as a third shift RCA and upon hire was told that I would not have to work in the memory care building that I was hired for assisted living. After a couple of months that was taken back and was told otherwise and that the supervisor who informed me I wouldn’t have to work in memory care was new at the time of telling me that so it didn’t stand. As an RCA you never know who your direct support is because there is hardly ever a nurse on third shift. If a problem or concern arises you must decide if it merits calling the on call or wait until the next business day to address. When waiting for the next business day, it is very hard to get ahold of any management. It seems as though management does not communicate with each other because when a corncern is brought to ones attention no one else is aware. Another associate comes and goes as pleases, takes well over the amounted time for lunch breaks, has been caught stealing cases of food and has never been fired or reprimanded enough to stop doing neglectful behavior. Those who are there for the residents and actually care for the residents are the ones who have it the worse, any concerns or problems brought up are brushed off and nothing is ever done to fix the issues. The management team needs training when it comes to communicating with associates, yelling and defensive speaking is not the professional or appropriate way to address...more
Wellness Director | Mesa, AZ | Jun 12, 2019
Nothing but "a web of lies"!
I gave my heart and soul to this place for over 2 years. I never received appropriate training and asked for help for months and it all fell on deaf ears. I was on my own! The job was never ending with working 12+ hours a day and not so much as a "thank you"! AND phone calls and text message all night long until I went in the next morning. There is NO work life balance! They OWN you! 24/7/365! No matter what you do,it's never enough! I never took a lunch, eating at my desk. I even made sales! They do not care about the residents at all! All they care about is filling the building! The ED is heartless and when a resident passed away, her first statement was always "we can charge them until they get their stuff out of the room, so I'm in no hurry to have them get it out". When I started working there, the building was a complete nightmare, 2/3 full and horrible care staff! All of the caregivers were related to each other and made their own schedules! Most of them didn't speak English, so the residents, who already have dementia, had a hard time communicating with them. They didn't do their jobs even half way satisfactory. I completely revamped the staff and got good, caring, qualified caregivers in there. I was told by providers, that I completely turned the building around and I was the reason that the POAs were so happy. We were always understaffed because they pay caregiver a lousy $12.00 per hour to take care of 14 residents. I was expected to fill in on the floor includin...more
ConsOverworked and NEVER appreciated! Never got a break
Service Coordinator | Florida | Aug 5, 2019
Read before applying
Honest opinion....There is a reason why this company is always hiring more staff, or employees are constantly quitting. The hardest working staff members are the least paid. The managers’ meet day to day to discuss topics solely based around budgets. Sales rep, seeking clientele solely based to fill a gap for a recent passing or availability of a room.
Incentive drives this company to unethical practices. The only time, Management (district level), cares is when THE BEST AUDIT is near. Then they will show up and arrogantly walk through the workplace demanding things be done. District management won’t even speak to you nor, acknowledge your existence. They have no problem taking away a pay raise (3%), even if you’re the hardest working individual. The only thing they care about, is passing that best audit and stay under budget, so they can collect a big fat bonus that only the ED and district managers benefit from. The overworked staff get nothing in return, at most, a pizza party at a mandatory meeting. I am just getting started.....
Brookdale informs residents and families of a 6% increase in monthly living expenses. This letter explained how it would pay staff better, giving employees what they deserve, ultimately driving them to perform better work and care for residents. 6% raise to every resident, think about that.... and they can only give 1.5 % raises on a measly 10.25 an hour employee? On an annual basis? Brookdale is bettering themselves ? By selling propertie...more
RA | Canton, GA | Jun 18, 2018
The thing that keeps you returning is the residents.
I absolutely LOVED my job. It was fun, educational, and only because of residents, rewarding. For a senior living company, they care nothing about residents and all about picking their next victim. Management would rather have all RA's/MA's against each other. There is NO such thing as teamwork. The location I was at didn't even provide their own dining room staff. On top of RA and picking up MA slack, you barely even got time to breathe. Don't even go to the break room, you can't take a drink without getting yelled at. Oh, and don't even bother wasting your time on a employee handbook. Your manager and their clique apparently are aloud to make their own.
They can't stand the ones that will bend over backwards for them, you know, the ones who actually do their job.
For a management crew that can't even clock in on time theirselves, they sure do like to fire people left and right for tardiness. Isn't that a form of harrassment? Only one receives corrective actions for things EVERY employee does? This is how they work, people! PAY ATTENTION .
They take someone who has NO EXPERIENCE, NO SYMPATHY, cut hair their whole life, cant even make a single decision without calling HR, constantly has a "follower" become the Executive Director. HAHA. How about someone who knows what their doing? OR Someone that doesn't treat all of their employees like dirt. The favoritism at this community made me think of elementary school. I was just missing my crayons and pacifier. The way th...more
ConsPoor management, overworked, underpaid, never appreciated
Host/Server | Freedom, CA | Jul 23, 2019
Love the residents like most all of the employees but the Management is horrible. I got called a liar multiple times and i am no liar.
The managers in this one phase are horrible. They tell scream and stand around mocking residents. I got trained In a different phase and that lady was equally as mean awful and horrible to all the employees. I saw this numerous times.
The assistant department manager where I work brownnoses and follows the big manager in charge all day long . She screams obscenities and she orders people around while she does very little to help. On the day that they both work the same day.
The main kitchen is well managed but it's so hot and miserable to work there. Especially in the summertime.
Most of the employees avoid confrontations of any kind because they are afraid to speak up. I am NOT.
I was hired on as a manager and then I got told that I had a learning disability so they were going to move me to a different department. That's when I went to a different phase . The manager screamed and yelled at all the young people in there . One girl was crying. I hugged her.
Brookdale offers great benefits and for some ... the opportunity to advance. I got told after my third week that I was getting moved to a better place but in neither of the other two phases all I saw was Managers being really nice to the residents and being mean and nasty to the employees.. both of the foreign ladies do not know how to be courteous to fellow coworkers. This really upsets me .
I asked my manager could I ever be a manager and she told me that I didn't have what it takes to be a leader
Then I said ...more
ProsMaking freinds with Residents. Making Residents happy. Working with nice coworkers all over
ConsSome of the managers need to have whistles blown on them because they are hate and unprofessionalful
Former member | Bakersfield, CA | Nov 30, 2018
Brookdale is toxic and a hostile culture. Management is uneducated and pompous
They make you do a 10-14hr a day job in 8hrs. You clock out for lunch just to work through it or you will be written up for overtime, you never get breaks no matter what they say. HR walks the halls like a hall monitor in grade school always calling you out in front of colleagues and enjoys embarrassing you and others. Corporate has no idea what is actually going on at their sites.
Brookdale Bakersfield leads by a hostile culture of fear.
No matter how much you care, put extra time in and get great results and feedback, it is short lived and is never good enough, you will be told what you did wrong over the great things changed and provided. Favortism is heavy with horrible human beings who are praised because they kiss up to the main bosses; all while when the bosses aren't around will cuss you out, physically scream in your face in front of witnesses and never be punished for it even when you and your witnesses call the hotline and let HR know.
And don't bother calling the hotline because all that does is make HR hunt you down to fire you because you're a whistleblower.
When you are asked your opinion be prepared to get your back jumped down, because you will be treated like the outcast because you're actually trying to make a positive difference which in turn would cause nursing to actually work and care; which never happens. During all shifts residents are not taken care of and are treated like a nuisance instead of a patient. Do not ever take a loved o...more
ConsNo breaks, work through your lunch, negative hostile attitudes
Caregiver | Loveland, CO | Oct 4, 2019
Horrible- run away!
This is the absolute worst company I have ever worked for. Day 1 I thought I could not handle it. I've worked in a trauma center before, so hectic, busy, chaotic, I can handle that. This was overwhelming to the point that careless mistakes were being made on a daily basis that could kill a resident. There is nowhere to wash your hands. Gloves are scarce. There is one QMAP (med tech) for 60 residents. On evenings there are only two caregivers. The nurse told us to pre-pop pills (which is illegal) if we were to get everything done on time. To sum this facility up in one sentence: instead of scheduling two QMAPS, they told us to do something illegal to get the work done so they would not have to pay for adequate staffing. They have the QMAPS do things they legally aren't allowed to do, like insulin injections, blood glucose monitoring. The entire management team was fired and corporate has been of no help. We have gotten no help for weeks since our management team left. I was thrown on QMAP with no training. I am regularly scheduled 50+ hours a week and get called in all the time. The schedule changes daily and then the manager lies about it so basically you can never have any personal plans set in stone outside of work and you constantly fear that your shifts will change. It happens very frequently that the manager will ask why you aren't working your scheduled shifts even though you think you are. Then she'll deny that she changed the schedule even though we all take pictures ...more
ProsCoworkers are great
ConsLiterally everything else
Nursing Supervisor | Clearwater, FL | Oct 5, 2019
Residents were wonderful and they are there for more assistance with ADLs. However, being frequently short-staffed makes it impossible to provide the assistance the Residents need. As a LPN, you are often doing your Duties, which are many & providing Resident Care too.The Resident Aides are mostly young & very inexperienced. AHCA does not required any Certifications such as CNA or HHA at this Level of Care because, it is a Social Model of Care, not a Medical Model. For most RAs this is their first Job, they need frequent monitoring & On-the-Job Teaching to ensure the Residents are being cared for. Many are young and not Team Oriented or respectful of one another. This particular location has a History of on-going Short-term Staff / turn-over in all Departments. The ED is nice but, not effective with Staff Management Skills & ensuring Residents are getting the care that was promised on Admission. ED rarely came out of her Office, always on the Computer. The former Heath & Wellness LPN was very inexperienced in Nursing Knowledge / Skills & Staff Management; LPN Supervisors were always finding & fixing mistakes in Orders that H&W Nurse may have taken. H&W Nurse played in the same Sand Box with the RAs, always Texting them On & Off Duty and not informing the ED or LPN Shift Supervisor of the Call-offs / Staffing Changes. On a daily basis, this was a very frustrating & stressful environment, with no improvement in sight...only empty promises. For a caring & experienced Nurse t...more
ProsResidents were wonderful!, Brookdale Senior Living is a Management Company, they have an excellent Mission and P/P Manuals / Computer Training Modules
ConsOn-going Staffing Shortages, frequent Daily No-shows or Call-offs for Resident Care Aides and Dietary Dept., Residents and Families getting upset because, they are not getting Care & Services as promised on Admission.
Director of Sales and Marketing | Cincinnati, OH | Feb 7, 2019
Great for entry level sales!
I worked as Director of sales and marketing for Brookdale for 12 years. I will list the pros and cons below...
-great PTO accrual after 5 years of service
-multiple benefits packages to choose from
-lots of advancement opportunities if you prove yourself
-numerous resources at your fingertips!
-lots of training provided initially and ongoing
-commission structure is poor and I found it was not motivating
-benefits are super pricey (that's pretty much everywhere these days)
-culture is POOR (this has changed in the last few years as it used to be incredible!)
-too many reports and conference calls
-communities need updates and lots of TLC (looking run-down)
-pay for front line staff is so low (they can make more at Target) and this affects your selling with high resident move-outs due to dissatisfaction
-too top heavy! 20 people telling you what to do and it takes too long to get approval on anything as it has to go through so many layers.
I recommend this as a great starting point for sales leaders to learn and really perfect their skill. I took 4 promotions with Brookdale so they definitely promote from within! They have processes for everything which is nice because if you don't know what you're doing, you can figure it out quickly!
My reasons for leaving were better commission structure and the company culture had changed dramatically when they became publicly traded. Most companies are for profit and there is nothing wrong with that...more
ProsPTO, good dental, free lunches, flexible schedule, growth opportunities
ConsPoor commission structure, toxic culture, profit over safety focus, too top heavy