Customer Service Associate / Cashier | Linden, NJ | Aug 24, 2020
all the info you need is below.
Not worth it. They weren't paying me right for the work i did, I couldn't take it anymore for what the pay was. I liked this job, it wasn't bad up until I felt like I was being used and then it started feeling more like I was being forced to work there and i'd drag myself to work.I worked there for about 8 months? My position was cashier yet I felt like I was doing a supervisors job and not getting compensated for it. It was weekly pay, every friday at 12am on the dot, got paid 11 dollars an hour and was a part-time employee being treated like a full-time (40+ hours a week). Sometimes I would work less like 35 but a lot of the times they would ask me to stay extra very often. Dress code is all black, they just now started allowing blue jeans & khakis. You get a card that you use to clock in and out in the break room and you also scan the barcode to sign into the register. It's also the same card you use to get your employee discount at checkout. Break room has lockers and refridgerators you can keep your stuff in and that breakroom comes along tables, 2 vending machines and cockroaches and bugs :). Paid breaks are 15 mins (once every shift), non-paid lunch breaks are 30 mins (you only get a 30 min break if you work a 6+ hrs shift) A big issue I had was that management treated me like I was a supervisor, which would have been a good thing if i was getting a supervisor position paycheck but I wasn't. Not only would I have a customer at my resgister but I had to help everybody a
ProsAmazing coworkers, See a lot of interesting stuff, 15% off employee discount, Weekly pay
ConsPay is not good, Breaks are NOT consistent, Management needs improvement, Supervisors need improvement, Need more ACTUAL cashiers, Often impatient customers, Not very flexible, Expect you to go above and beyond when not possible
My time at Burlington has been miserable. Almost all of the managers are lazy and entitled. They hardly help on the floor unless corporate is there. They seem to hide in their offices because they don’t want to deal with the customers or any of the employees. There is no team work within the store. The employees are treated less than human. They are there just to simply pick the mess off the floor and ring, nothing else. There isn’t any advancing or learning as an employee. No one at the auburn hills location cares about your growth. Employees disappear for hour long lunches and extra long breaks, no manager does anything about it. And honestly, I do not blame them because they aren’t appreciated or even respected. Half of the staff has over the points for attendance, but they don’t get fired because one manager deletes their points, or the managers don’t want to deal with the confrontation so they let them stay. There is a select group of employees that managers show a prefrence for. They are the ones that get their points deleted all of the time and basically
Make up their own schedules. If you are not a part of that group you may get targeted, if you won’t put up a confrontation. The new ops manager is HORRIBLE. He runs around screaming at people and trying to Manipulate them. He acts like a child who doesn’t know how to do any part of his job. How can you have an ops manager who has been there for months, but doesn’t know any aspect of his job? Need him to ring? Doesn’t
ConsPoor management, no accountability, disgusting customers, no training or advancement.
Very fun place to work at, all the employees are incredibly nice. But the pay is okay.
I love my job at Burlington, I have fun everyday being a cashier and interacting with the rest of the employees, everyone I have worked with is super nice and supportive. I felt accepted and felt like my work mattered at this job. I would also like to point out that they are very flexible with scheduling, but this was the only job that has truly understood and being okay with my schedule to allow me to work.
Although I must warn you, the first week and a half of working there I, and other employees I have talked to, would get calls from the store asking me to go to work on days that they knew weren’t on my availability. After a week and a half they stopped calling, they can try and take advantage of you staying more hours than you should or trying to convince you to take more hours but again, but that only happens on the first week and a half.
My store has 4 managers, all of them are incredibly sweet, but there is one manager who keeps screwing me over although she’s sweet while doing it idk if that’s supposed to make it better.
For context, I am a Senior high school student, and I take a business class where it requires you to have a job and work 10 or more hours a week, once you tell the teacher you have a job on x place at x location (in my case Burlington), the teacher will go to your job and talk to the management, you know to see you if you actually work there or not.
Now this manager I mention that keeps screwing me over, had the opportunity of talking to my teache
ProsDiscounts on purchases, breaks and lunches always given, incredibly supportive and nice co-workers as well as supervisors, very flexible.
ConsFirst week at job is bittersweet, not great pay, a lot of responsibilities.
Good job to get experience but not a job you want to be at longterm
I worked for this company for 16 years and I will say that I did learn a lot as this was the first warehouse job i've had. The number one problem with this company is the raises. You could work your tail off to the bone and when your yearly review would come around you would only get 50 cents raise at the max. Back in 2009 there was a major overhaul in the company and as a result of this overhaul there were a lot of supervisors and managers that were let go from the company. Before this overhaul it was in my opinion a tolerable place to work for but still not a long term solution. The only reason why I stayed through most of my tenure is because of lack of experience for one and two the economy was in a recession for a long time until just recently where it did pick up.Most of the managers that came in after this overhaul were very rude and disrespectful to you. I remember times where a manager and supervisor were talking and laughing at me behind my back. They were very unprofessional and lacked communication with their employees. They have a system in place as far as production where if you don't meet their production standards you will be fired. They would give all the easy work to their favorites while people they disliked were given the grunt work and their production went down the toilet as a result. I really felt it was every man or woman for themselves in there as they did lack teamwork. It was not always like this but most of the time it was. At the end of the day in
Prospace points, generous paid time off
ConsManagement, Raises, Safety, Too many rules. treated like a child
When I was working at the Independence store. It seemed like they didn't want you there for longer than you were needed. Many times I was kind of pushed out the door before I supposed to be getting off. There was times where I had a very small paycheck and really didn't think it was worth the gas to even drive to and from that department store.
Other times they would revise everyone's' days and hours they are to work without telling the employees' the night before. Once I walked into work clocked in and looked at my hours and found out I wasn't supposed to even be there. They didn't even call the employees to tell them not to come in at all. We have to give a phone number so we can be reached, that would of been a great time to say SOMETHING so a trip out would not be wasted.
Also, corporate messed up my paper work and I could not work for nearly a week after I was hired on. Instead of just calling ahead or even me that I wasn't needed till it was officially done I was told everyday to come in to see if they fixed it. I actually wasted gas driving back and forth just to see if I was ok to work that day. Others that went through the same process was already trained and put in their departments.
I, on the other hand, had to train about a week after I was told I was officially hired on. While working they seemed to think, I was expected to already know what I was doing the Baby department (I personally don't have kids so I really didn't know what expecting mothers woul
ProsManagers were friendly and open minded if you needed to talk to them
ConsShort Breaks, No real advancement, commucation between managers was iffy at best, pay wasn't worth working here
I started about 4 months ago in shipping and receiving, I open, ticket, hang, and sensor clothes for 4 hours with 1 15 minute break. The supervisor has no people skills what so ever. She barks over and over c'mon c'mon there's more to do and every single day we walk back there she says "we have 9 bins to get through". We had 5 day before we couldn't get through what makes her think with lazy, talkative 18-20 year olds that can't seem to work and talk at the same time we are not getting through 9. Oh ya as she literally stands there doing nothing, not 1 thing. She won't help and not 1 kid out there respects her so they work even slower because she barks. She's never happy, never jokes or laughs to try and lighten the mood. They just don't understand that if moral is sour, and it is believe me, that by taking music away, yelling at us for talking and laughing, and new rule..depending on day, we can't move more than 4 feet from where we are working and they need to know if we run to bathroom. I feel like I should raise my hand to ask for bathroom pass. The store manager is around off and on kinda, but useless like the supervisor. They also have a new way of doing things faster and it might actually help, but then again it actually needs to be done more than 1 day. The only days they do it is when district managers are coming and act like we should know how to do it right. They wonder why district manager gets mad cuz we get nothing done, it's because of the way things are done,
Pros10 percent discount for you and family everyday, 25 percent a few times a yr
ConsTo hot, talked to like we do nothing, never told thank you, supervisor needs serious people skills and actually find a way to earn respect.
Run away do not take this job dont even let a family member take this job
Let me start by saying I'm not done bitter ex employee who got fired or something I just recently quit tho after an argument with management. I am the only man on an all female receiving team. We have been short staffed the entire year I worked here and Everytime someone gets hired they quit because they treat their employees like complete garbage. The store manager rarely gets off his but and when he does it's to nit pick at little things like items being misplaced a few shelves off. If ylou need anything he refers you too the manager underneath him who honestly is a really nice lady she just has a mouth on her but I genuinely do think she is a good manager but expects alot minimum wage. The job consists of unloading the truck into pallets then opening the boxes and tagging and putting in shelf easy enough. Problem is since everyone is new no one knows what they are doing and we only have four hours to do it so if u don't get it done ur being harassedsed by management and being told that u have to stay untill done or written up. Keep in mind management doesn't do anything. So if we don't finish then it just piles up and the next day or must be done plus that days requirements. Also keep in mind the day employees come in an hour before we leave. Their job is to stand around and look pretty and do not help any of the receiving associates they just complain and remove stuff from shelf and bring it to back management often socialize s with them as most of them are friends and
ConsManagement is awful, women are not required to lift anything over ten pounds and take trash out and crush boxes, minimum wage maximum effort, on call, short staffed, treated like a sweat shop, no AC for morning workers (clicks on when store opens) and I could go on and on
Typical day at work was very frustrating. It was a study in just how much the managers could push your buttons and make you want to puke. Most days I was on the register about 70% of the time with my so called manager griping because the work on the floor isn't getting done. Well...I wonder why? I'm usually the only one in the department, with no one to help me keep the floor clean, build strollers, build travel systems, rearrange areas because product has sold down and needs to be replaced. Well, who does all this when I'm having to ring on register....no one and I get blamed for it. It's my fault I'm having to ring....when I was told to go do it. It's my fault things are not getting done on the floor because I'm having to spend MOST of my day being a cashier. I like helping people...I like talking to people about the products. I'm chewed out because I'm talking to the people about the products. I'm told I have to give good customer service...then I'm told I spend too much time with the customers. I'm told I have bad job performance but, I'm one of the hardest working people on the floor. I'm told things aren't getting done in my area, but, I can't even start my day in my own area. I can't even stay in my area because I have to go do someone else's job, because they don't have enough cashiers so they can relieve each other to go on breaks or lunch. I can't get everything done because there's no one to help customers while I build things, clean up and open my ow
A typical day at work included: Check day before sales and report to manager. Touch base with manager on priorities for the day. Delegate assigned task to team workers throughout the day. Get new stock out to floor. Merchandise duties/display new stock presentations. Service customers. Supervise overall store operations throughout the day. Balance end-of-day finances. Open and close store.
I learned to work effectively with a diverse group of people. Learned how to adapt and be successful in a hostile environment. Learned effective people skills working with a dificult manager and diverse personalities. Learned time management skills and how to be more flexible and adapt to change. Learned that I am an overcomer.
Overall corperate management was good but I disagree with them allowing their managers to do whatever they please to people. People are of value and they certainly matter. The manager I worked with was high strung and what we call a "Bully Boss." Operated through intimidation and isolation tactics. Said to me once, I could micro manage you if I wanted to. I did not trust her, she lied on several occations and her dealings at times were unethical. I have very high principles and values. So she was never a mentor or role model for me to follow. I was'nt included as part of the team. She made it apparent to other managers and the associates that I was in charge of delegating work assignments to. My work was never good enough. Through it a
I'll address the elephant in the room: obviously the company doesn't pay well at all; this, combined with the lack of payroll makes for very poor turnover results which will always make the job more stressful for everyone involved. The company gives us little payroll for the week, yet demands that we hire an insane amount of staff which sounds great on paper, but means that I only have enough payroll to give most of my cashiers 2 or 3 days per week maximum which is frustrating for the employees.
Overall, I'd say the company is a 3/5. My experience with career advancement so far has been far above average. In three years I've gone from seasonal receiving associate to assistant store manager. We are frequently and almost exclusively promoting from within at my store; I can't remember the last time we hired a supervisor or manager from outside.
Work life balance could absolutely see some improvement. In receiving, there is little to no work life balance regarding scheduling. In the front-of-house, my store manager constantly asks me to do things off the clock and openly expects me to coach associates at our store when I'm on my day off just shopping at our store off the clock as one simple example. Other times, my SM expects me to drive significant distances with my own car and spend my own money on work-related purchases.
Training needs significant improvement. My SM frequently won't let me attend my own ASM conference calls, which, as a first-time manager are actually prett
ProsCareer advancement, weekly pay
ConsToxicity, low pay, stressful
Questions And Answers about Burlington Stores
How often do you get a raise at Burlington Stores?
Asked Nov 25, 2020
There is no set timing for when you get a raise. Even if you ask for a raise, they just say that “payroll” isn’t enough every time.
Answered May 29, 2023
Answered May 26, 2023
What is the promotion process like at Burlington Stores?
Asked Oct 8, 2020
Answered May 28, 2023
It’s quite easy as long as you do your job effectively…you can be promoted
Answered May 25, 2023
What is the best part of working at the company?
Asked Oct 18, 2019
The employee discounts and the awesome finds there. We had a pair of pants with the MSRP at $150, and we (Burlington) had them for $14.99!
Answered Dec 30, 2022
The pay and the people
Answered Sep 12, 2022
What is the work from home policy at Burlington Stores?
Asked Jan 17, 2021
we don’t have any
Answered May 28, 2023
Answered May 20, 2023
How is feedback from management delivered at Burlington Stores?