I was under the impression when I was hired that I would have much more work and higher expectations when I would start. The training is all online for field techs. I completed everything required in roughly 5 days which I was paid for. It was another month before I got just two days of work. Even with the online training videos, I was unsure of what was expected of me. I had to figure it out at the site and it turned out to be much, much easier than the videos made it appear. I was also told that I may be called to work up to 65 miles away. When I asked how often that was, I was given the impression that it was not terribly common. I worked for Ciox as a field tech for 1 year and 5 months out of that year I had to travel 84 miles a day without compensation. I live in the middle of SLC and would have thought that there would be plenty to do without having to travel so far constantly. The only upside to having had to travel so far was the fact that I was consistently paid. The other half of the year was me sitting around for 3-4 months waiting for a project.
It was EXTREMELY frustrating when I would show up on time and even 15 minutes early to the site assigned to me and paperwork that Ciox is supposed to give to the site was never faxed over. So a minimum of an hours wait of me just sitting would happen. This happened several times. There were also many sites I would go to (some of which were an hour's drive away from home) where the site was not ready for
ProsNo micro-management, LOTS OF DAYS OFF
ConsVery poor communication, lots of miles on personal vehicle, very inconsistent income, printing way too much from home
I learned nothing while employed at Ciox Health. The company I previously worked for ArroHealth merged with CioxHealth and from that point on everything went down hill. First, the benefits offered were higher with Cigna and I personally paid $1,018 monthly for a family of four. During the open enrollement- the Arrohealth employees did not receive proper training on how to select benefits, wasn't specified the health insurance was bi-weekly and Arrohealth employees lost a lot of health benefits with CioxHealth that was provided under Arrohealth.
Management is really "catty" and full of misguided, unqualified and overworked females. You are not informed of the proper chain of command here. My supervisor never responded to my work questions, complained of having too many people to manage and too many emails. I was given the reason of her not answering my questions as " I receive so many emails a day, I probably got it but I can't find it. Can you send it to me again". They have this rebuttal process that is audited by people who don't follow the client's guidelines and who go off their own way of coding. You must do the rebuttal or your supervisor will retaliate against you- mine did that to mea and I had no one to turn to. The HR department is very protective of the supervisors and managers and the supervisors and managers are very protective of their "favorite" auditors even when the auditor is wrong and the coder was right. They will keep you out of a project
Expect to do everything with little to no support from Management
So for one, the work/life balance sucks. You have to check your schedule every day to see if it changes because it can change (as they say) up to 7 pm the night before. But now we have to check in the morning too just to make sure nothing magically updated overnight. Plus, if you have a drs appointment, you have to request a min of half the day off because jic you're scheduled 2 hours away from your Dr's. And if you request half the day off, you may as well expect the whole day off because they don't typically have sites that only need half a day scheduled.
Compensation and benefits. So they actually pay pretty good hourly...but the only downfall is my particular position slows down in the winter. Its so bad, I may as well consider myself half my wage at full time. This is why they consider you part time. The summer hours are great and you get lots of work. But as things slow down, so do your hours (to the point you can see as little as 5 hours for 2 weeks.) Because if this, I worry about actually signing on for any Healthcare benefits because I wonder how I could afford it in the winter. Expect to find a seasonal job from about Jan to March.
So I put Job security as high only because not many people actually do the job quickly and effectively the first time around. AND out of the ones that do their job well, the system will still mess things up and you have to return to a site 2 or 3 times for the same list that you already retrieved. If you do the job well though, sites c
ProsJob is pretty easy, meet new people and see new places
ConsCommunication is lacking and a LOT of down time
General exceptions is all of data entry plus the ability to competently Google incomplete data field reps miss. Generally takes people about 2 months to get up to speed. Problem is that most people do not last one month.
Normal work hours are 7am-5pm. And then weekends you'll work 98% of Saturdays and sometimes Sunday. During the busy HEDIS season (Feb-May) you can expect to work 3 out of every 4 sundays too. In the first year I worked here they have bonuses to entice people to work Sundays. But since Healthport was taken over by Ciox that hasn't happened. One April I had one single day off. Usually people will just call out with unscheduled days off from overwork. Doing so more than 3 times in a month and expect to be disciplined.
Weekend work is 90% off the time helping data entry catch up instead of your own dept work. Presumably because data entry indexers hemorrhages at an alarming rate. If their queue is 20,000 or lower you may get Saturday off, if it's higher that 100,000 then you can expect you have to work Sunday too. This is probably the worst part of the job as you'll be told if you have ONE day off each week at Friday afternoon. So forget having any social life here.
It's not all bad as you can't spend too much money if you're working here 55-65 hours a week. And would be unbearable if manager was not competent and fair.
The Bluegrass site is spartan. There are 3 beverage machines and 1 snack machine for vending machines, 4 microwaves and that's it
ProsLow stress, no customers to deal with, lots of overtime
ConsOvertime is mandatory, reward for working hard is more work, no career advancement
Potentially Good Company with Terrible Leadership, or Lack Thereof
A typical work day included starting at 8:00AM EST to review emails from the night and/or day before if applicable. Once emails were responded to I would call facilities to check in with team members and/or field calls from team members, customers, and requesting parties if applicable. I would lend a hand processing daily workload if necessary and after the company wide labor reduction I would process work out of necessity. I would correct team member timecards, review corporate reports, and complete Key Performance Indicators (KPI) reports monthly.
During my time with HealthPort I learned how to complete Key Performance Indicators (KPI) report. I learned how to manage a failing account with zero leadership support.
The coworkers I had the pleasure to meet were nice people but suffered from the same lack of support that I did during my time with HealthPort.
The hardest part of my job was the lack of support received during my time with the company, making the Vice President aware of issues that I was unable to resolve myself, and the Vice President's dishonesty to C-Level leadership once issues grew to nearly uncontrollable proportions. This was made more difficult, if possible, by my ability to resolve the issues experiences without Vice President assistance and then the Vice President "acting" as if the issues were solved by them. The Vice President carried on with inappropriate relationships of all natures which caused issues within the field. During my time I b
This is a high stress job with constantly changing facility procedures. The call volume is horrendous and the patients, doctors office and nursing staff make your job just that much harder.
You are constantly yelled at by patients and 3rd party requestor's and have no recourse. So if a patient or insurance company calls the facility saying you told them to take a flying leap; even if you did not, you are the one in trouble. There is no investigation into the patients behavior or yours, and fellow employees are not questioned even though they sit next to you and hear everything.
To sum up the first two paragraphs: you better enjoy acting like a circus dog and learn to sit, jump, beg, and roll over on command.
Healthport uses a system that does not allow you to permanently document any notes as to status calls or conversations with patients. Any notes placed in the system can be erased by anyone, because they are not time stamped, nor do they indicate who created the note. This is a major flaw in their data entry program and has been brought to upper managements attention, yet they obviously feels this is not important. What would the point be to document a call from a patient when they tell you they are going to kill their self. It's called PLAUSIBLE DENIABILITY. What cannot been proven cannot be argued.
Onsite manager and local area manger are great, but Management above that SUCKS. Upper management has no clue what happens at a local facility and does not care about thei
Prosthe local managers are well organized and helpful.
Conshealthcare benefits are horrible, over time is constant, upper management is lacking in management skills, hr department is even worse
The only reason I ended up working for "Hellport" is because they bought out a smaller company that I was originally hired by. My original manager resigned as soon as he found out that Hellport was taking over due to his prior experience with them. Working under the (Northern California) District Manager was like working under a dictatorship. During my tenure at Stanford Hospital as a Hellport employee, I have seen 3 of my hard working colleagues in tears due to the pressure and harassment from the Hellport managers/supervisors.
*NOTE*: Stanford Hospital is an excellent workplace in my opinion, their management treated us very courteously as their contractors. They would be constantly recognizing us for our hard work & efforts (shouldn't we receive that from our own employer?). I believe the only reason Hellport contracts ROI for Stanford Hospital is because they bought($) out the original company. I hope, for the benefit of Stanford Hospital patients & associates, a new contract/vendor is in process.
Hellport pays $14-$15/hr., compared to $18-$20/hr. from my original employer, plus they have a very expensive health plan. In 2011, I was pressured to bring a company laptop with me on my family vacation to do data entry. Are you kidding me? Work/Life balance is so bad, that if you request for a day off, you will most likely be interrogated. You will be worked like a slave, and receive NO recognition. Workplace bullying by managers/supervisors is very common. I now, work for a
Prospaycheck, great colleagues, roi experience, possible lawsuit against this company.
Consworkplace harassment/bullying, low pay, expensive health plan, no recognition, no life/work balance, no bonuses, no raises, very unprofessional
First let me say, I haven't worked for Ciox since the beginning of 2019. I was employed there for almost 2 years and I very much enjoyed this type of employment. The corporate office was in Georgia with other brick and mortar locations in Arizona. But they hire all of the U.S. from what I understand. My training and all management communications were held via internet or phone. There was opportunity to travel for a few weeks at a time, but I was unable to do that at my time of employment, although I find that another huge plus. Your schedule can change daily, and during the winter months, at least in Pittsburgh during my employment, there was very little work, but picked up again in early spring. I found this odd because the job is to retrieve medical records for HEDIS, lawyers, insurance companies, etc. Every assignment differs upon the request of the client requesting the records, and the medical facility you traveled to to retrieve them. You do travel locally, up to 50 miles one way, but you are typically scheduled much closer than 50 miles, on average between 5 and 15. This was also another plus for me, as I love a change of atmosphere at work because it tends to make work more interesting, for me at least. Communicating with management can be frustrating when your in different time zones and in my almost 2 years there, I had 3 different managers. They hourly pay is great, but it doesn't really mean much when you're only getting 10-20 hours a week at times.
ProsLocal travel for daily assignments, good hourly pay, independent work (for those who work well alone), enjoyable daily assignments if you're a people person.
ConsManagement was not local, no paid time off or benefits if not full time, management changed often, not steady often enough to know you could pay monthly bills
There Aren't Enough Words to Describe How Horrible This Place Is
I worked here as an Indexer for nearly a year back in 2011-12, and I hated EVERY SINGLE SECOND I wasted here. I've had heavy production jobs before, but I was never treated as bad as when I worked here. We were treated like robots and we worked SIX DAYS A WEEK. EVERY WEEK. When I first started, I was told (by management) that we only worked on Saturdays when there was a business need. They deemed it "needed" EVERY single week. Without fail. In the entire 10 months I worked there, I only got 2 Saturdays off. Two. And I'm not talking a half-day on Saturday, or even a short day--NO: Saturdays were 9 1/2 hours (from 5:30-3:30, with a half hr for lunch)--even longer than a regular workday! Obviously the hours were my biggest gripe, but weren't my only gripe.
Our supervisor was nice--he did his best with a bad situation. But the Manager/Director....not so much. He did NOT care. Struggling with your quota? He'd threaten to fire you. Need time off? He'd threaten to fire you. Complain about how many Saturdays you have to work when you have kids you never see? You guessed it--he'd threaten to fire you. Get the overall theme of this place? I've never worked anyplace where everyone was so unhappy. Misery and production and fear. That is what I remember about my time at Healthport.
I will say I made decent money--but that's misleading because it was only because I worked so many friggin' hours. If I hadn't, the pay would've been more or less average for a data en
At first this seemed liked a great company to work for. Traveling to different sites is better than staying home in an office all day. Got to line up the work day to my liking & if something came up, I could call the site & reschedule for the next day. But then the reality of the company settled in.
I was hired in march, NEVER worked a day until april. For 1 month, I didn't work after I was hired. Never got benefits because when I called to ask for help because I didn't understand the plans, I was told I couldn't sign up over the phone. Called back a couple weeks later to ask for help again & was told I could sign up over the phone, but because I missed the enrollment date, I couldn't get benefits. I emailed my 3 managers, yes, 3 different managers, asking for supplies on multiple occasions, never received them. I have been working in this field on/off for 10 yrs, but every job I've had in the last 10 yrs has been in the medical field. So you could imagine my shock when I was told I was sending out the wrong information. 1 of the managers came to shadow me, I was sending out the correct information, but for whatever the reason the requestor was complaining it was incorrect.
Then the icing on the cake came when one morning I get a call saying I am stealing hours because according to their site numbers I was given to scan information to, it looked like I had not been working at all. So now I needed to prove I worked a whole 13.5hrs in 2wks out of the 80hrs in 2wks that
Questions And Answers about CIOX Health
If you were in charge, what would you do to make CIOX Health a better place to work?
Asked Oct 14, 2016
Give the employees doing 10 hour shifts a little flexibility
with their schedule. As long as they're making their hours & days, these supervisors shouldn't be so micro managing if someone is 1 min late? We are ADULTS
Answered Sep 14, 2022
Hire all new HR reps. And Change the RMO at the location. Show the employees that they are valued. Increase pay and not add so much stress to the daily work
Answered Jul 30, 2022
How often do you get a raise at CIOX Health?
Asked Aug 10, 2021
Answered Sep 29, 2022
Answered Sep 23, 2022
What is a typical day like for you at CIOX Health?
Asked Mar 23, 2020
Answered Sep 29, 2022
Answered Sep 19, 2022
What is the promotion process like at CIOX Health?